Position Overview:


The Property Accountant will work closely with our clients to help support across all property accounting areas.
The tasks will include both subledger and general ledger activities. 
The Property Accountant will work on various projects as they arise, providing the chance to learn new systems, processes and procedures. The below responsibilities are not an exhaustive... list, and each one could contain more sub-tasks.


Responsibilities:


This position will assist in administering all levels of Property Accounting and special projects as needed by management.
Assist with creating transactions and invoicing tenants. This will also extend to posting receipts for tenant payments.
Credit control activities will include aged debt reporting, sending arrears letters and liaising with Tenants to deal with any queries.
Supporting with coding supplier invoices and producing supplier statements.
Running the full end to end process with service charges (raising on accounts, recovering expenditure, billing voids & year end recs).
Bank reconciliations.
Assist with VAT reporting.
Month / Year end activities include closing periods, running GL reports e.g. Trial Balance and reconciling balance sheet accounts.
Onboarding new portfolios – static lease data & financial opening balances.
Lease administration (reconciling existing portfolio data against the client’s leases and managing the lifecycle of leases).


Key Requirements:


Must be able to work during UK hours and South African public holidays (you will receive take UK bank holidays instead of SA bank holidays).
2-4 years’ experience as a property accountant with commercial or residential management company.
Bachelor’s degree in accounting or finance.
Ability to communicate effectively with clients, peers, and management through written and/or verbal communication.
Ability to work independently.
Ability to work under deadlines.
Good organisational skills and the ability to manage priorities.
A high degree of dependability, motivation and flexibility.


Nice to have:


Experience using MRI Software applications.
Understanding of Property & Lease Management processes & principles.
Comfortable with System Administration tasks (non-technical).
Knowledge of Turnover Rent or IFRS16.
Previous experience with client facing roles. more

Position Overview:


The Solution Engineer plays a pivotal role in collaborating with the EMEA Sales Team to provide tailored technical expertise in delivering demo solutions for both existing clients and prospective customers.
This position is focused on delivering comprehensive sales support, facilitating solution demonstrations, and contributing to strategic sales initiatives.
The ideal... candidate thrives in a dynamic, deadline-driven environment and demonstrates exceptional teamwork skills. This role is essential in driving revenue growth for MRI Software's solutions across the EMEA region.


RESPONSIBILITIES: 


Manages related Service Desk Tool queues and tickets
Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA
Deployment and configuration of vMware Virtual Machines in vCentre and Azure
Installation and management of IT security tools
Build new systems and deploy application software
Install new software releases and system upgrades
Review and updating of SOPs and other relevant documentation
Remote Desktop Gateway management, configuration, and troubleshooting
Configuration of monitoring tools
Active Directory management and troubleshooting
VPN Configuration and troubleshooting
General vCentre management and troubleshooting
Certificate Management
Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated
Experience with SaaS models and large-scale distributed web architecture utilizing SaaS technologies is a plus


REQUIREMENTS:


Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities.
Proficiency in server, storage and virtualization standards, techniques and tools.
Analytical/problem-solving skills.
Clear and concise verbal and written communication to all levels of the organization.
Effectively organize and prioritize work.
Simultaneously manage and deliver multiple projects.
Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.
Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
Ability to be available for possible afterhours and standby if required
Ability to work North American or United Kingdom hours if required
Experience with SaaS models and large-scale distributed web architecture utilising SaaS technologies is a plus


EDUCATION


VMWare Certified
Azure and /or AWS Certified or working towards this
Networking certified
ITIL v3 or v4 nice to have
Cyber Security Certification a plus more

Responsibilities: 


Hunt for Talent: Dive into diverse sourcing channels, including cutting-edge methods like social media (hello, LinkedIn!), to uncover the best candidates swiftly. 
Market Mapping: Master the art of market research to provide invaluable insights that guide our recruitment strategy and decision-making. 
Be in the Know: Stay ahead of the curve on industry trends, keeping... us informed and prepared with the latest market developments. 
Collaborate and Innovate: Thrive in a dynamic environment by actively contributing to multiple projects and initiatives within our Talent Acquisition team. 
Team Player: Understand the power of collaboration and your role in driving team success. 


Requirements: 


1-3 years of hands-on experience in in-house recruitment, adept at swiftly building candidate pools against diverse requirements. 
Proficient in leveraging platforms like LinkedIn to identify and engage top talent. 
Embrace new sourcing techniques and approaches to keep us ahead of the game. 
Dedicated to meeting deadlines and delivering results without compromising quality. 
Committed to continual learning and self-improvement, both technically and functionally. 
Eager to take on new responsibilities and challenges to elevate our team's performance. 
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 2 days of working from home per week. This role is based in the Cape Town Office. more

Position Overview:


We are currently looking for an Application Support Analyst to join our MRI Repairs Support team. .
As a subject matter expert, you will have the opportunity to analyse complex software issues, engage with our impressive client base and provide an incredible customer experience every day.   
In this position, you will be the primary point of contact for a broad variety... of customers, assisting with a wide range of questions and technical issues.   


Role and Responsibilities:


You will be joining a growing and dynamic company who designs and builds software for social housing for the wider public and commercial sectors. 
Gaining an excellent level of knowledge of our product set, you will be responsible for technical and process support of software solutions that we develop in-house. 
Resolve support tickets to SLA targets. 
You will support your peers, sharing knowledge to ensure that the team can do their job to the best of their ability. 
Assist in building and maintaining a knowledge base. 


Requirements 


Customer focus and a passion for support, customer service is at the heart of what we do.
Creative and curious trouble-shooter.
Strong organization and time management skills.
Professional communication skills with the ability to confidently articulate technical concepts to enable customers to solve problems on their own with an excellent telephone manner.
Ability to identify and highlight service improvements.
Initiative Driven more

Job Summary:


We are looking for a dynamic and experienced Facilities Manager to oversee the day-to-day operations, maintenance, and facilities services of our Cape Town office, which supports approximately 600 employees.
This role requires strong leadership and people management skills to lead an onsite facilities team and ensure a safe, efficient, and well-functioning workplace that... enhances the employee experience.
The ideal candidate will be highly organized, proactive, and capable of managing a large-scale office environment.
This role will be based in our Cape Town office 5 days per week (Mon-Fri) and will be required to work from 9:00 AM - 6:00 PM SAST


Key Responsibilities:

Facilities Operations & Maintenance


Oversee all building systems, including electrical, plumbing, HVAC, fire safety, access control, and security.
Manage both hard and soft services such as maintenance, cleaning, catering, landscaping, and waste disposal.
Manage space planning, office moves, and workstation configurations to support evolving business needs.
Ensure the office environment meets health, safety, and environmental standards in line with South African regulations.
Conduct regular inspections and maintenance audits.


People & Team Management


Manage and lead an internal team of facilities staff, including maintenance workers, cleaners, and reception personnel.
Oversee external vendors and contractors, ensuring service quality and SLA adherence.
Support employee wellbeing through proactive office management, ergonomics, and workplace safety.
Act as a point of contact for staff queries or issues related to the office environment.


Employee Experience & Workplace Culture


Ensure that the office is welcoming, functional, and conducive to productivity for a diverse workforce of ~600 people.
Partner with HR and department leads to support events, wellness initiatives, and hybrid working arrangements.


Compliance & Risk Management


Ensure full compliance with occupational health and safety standards, fire codes, and building regulations.
Develop and maintain emergency response procedures and ensure staff are informed and trained.


Budgeting & Reporting


Manage the facilities budget, track expenses, and drive cost-efficiency.
Prepare reports on facilities performance, incidents, and improvement initiatives.


Requirements:

Qualifications:


Diploma or Degree in Facilities Management, Property Management, Engineering, or a related field.
Certifications (e.g. SAFMA, IWFM, IFMA, OHS) are advantageous.


Experience:


Minimum 5 years of facilities management experience in a medium to large-scale corporate or commercial environment.
Proven experience managing an office supporting 500+ employees.
Demonstrated ability to lead teams and manage external vendors.


Skills:


Strong leadership and people management skills.
Excellent knowledge of building operations, health & safety, and compliance in South Africa.
Strong planning, coordination, and problem-solving abilities.
Financial acumen with experience in budgeting and cost control.
Excellent communication skills; able to liaise with staff at all levels.
Tech-savvy; experience with facilities software (e.g. Archibus, FM:Systems, CAFM tools) is a plus.


Additional Information:


Based in Cape Town; onsite presence required.
Valid driver’s license required.
Occasional out of hours availability may be required for emergencies or major projects. more

MRI Software is seeking a motivated Graduate Software Support Analyst to join our dynamic team and grow within a fast-paced environment.
As a Graduate Software Support Analyst, you will provide technical support and troubleshooting for our software products, working closely with clients and internal teams.
Applicants must have existing knowledge of SQL and PL/SQL, preferably with practical... experience applying these skills within the Education sector.
This is an exciting opportunity to develop your skills while gaining hands-on experience in software support.
We are looking for an individual that has a desire to get experience within a corporate software company and a gain a better understanding of SQL concepts and querying. The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of MRI software solutions.
As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues.
MRI Software will rely on YOU to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.


Pre-requisites:


Creative and curious troubleshooter
Good organisation and time management skills
Strong communication skills with the ability to confidently articulate technical concepts more

Position Overview:


The Commercial Operations Specialist will be focused on increasing sales productivity and velocity through Dealhub validations, Quoting Enablement, Support and Guidance as the expert for assigned solutions. As a critical team member, you will work closely with cross functional operational team members and MRI Global Sales Team.
Your primary responsibility will be to... review and validate sales quotes, provide hands on support and guidance through Service Requests and Heritage Requests as well as other means, assist workflows and processes managing opportunities through the QTC cycle. Facilitating regular solution sessions with Sales Teams is also in the scope of this role. The ideal candidate has an analytical skill set and demonstrated sales process experience within high-growth software environments. This is a team contributor position reporting Order Management Manager.


Responsibilities:


Serve as the trusted advisor and provide guidance to solution specific sales team members, supporting sales activity and quoting enablement through the QTC cycle ‘quote to cash’
Manage stakeholders requests, queries and issues utilizing Services Request
Process high volumes of transactions accurately including Quote approval, validation, and quality assurance of submissions
Identify and communicate errors and deficiencies to stakeholders for resolution
Facilitate regular specialist solution sessions
Implement best-practices and standardization of sales processes leveraging efficiency and scalability
Contribute to team metrics by through productivity, accuracy, and continuous process improvement.


Skills/Requirements:


Education- Bachelors degree in Finance, Accounting or similar field preferred.
3+ Years Experience in Enterprise Software Sales Operations, Finance, Contract Administration, or Billing.
Strong analytical skillset
Skilled Salesforce.com (or other CRM) and Excel, Word, PowerPoint
High accountability, proactivity, diligence, and understand and enforce process.
Attention to detail and high urgency more

RESPONSBILITIES:


The Billing Analyst will be working with the core financial operations team as well as supporting our global acquisitions. This person will be responsible for all aspects of billing related to specific MRI Software verticals.  The Billing Analyst will work closely with Finance, Legal, and Sales departments to coordinate the billing of net new deals, client renewals, and ad... hoc additions to client portfolios. This person will be responsible for meeting deadlines around billing in order to assist in the closing of monthly books for financial statement preparation.
Process all billing opportunities related to assigned MRI Software business verticals
Gain an understanding of end-to-end revenue impact of respective billing, and credits, including all deferred revenue implications
Identify, track, and resolve potential billing issues
Work with the Legal department to understand all contracts and order documents as they relate to fee schedules and client billing
Work with the Sales department to accommodate client requests
contacts/departments. Research and resolve client disputes and escalate the issues to the right internal
Manage and maintain client information within the billing system to ensure proper delivery of invoices
Make recommendations to implement improved processes and procedures.
Perform other duties and participate in other projects as assigned by management, including cross training within the department.
When required, to build, manage and support a billing team.


REQUIREMENTS:

Knowledge and Skills:


Experience working with MS Excel and Word
Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
Good communication skills and ability to work well individually or as a member of a team
Attention to detail and ability to plan, organize, prioritize and multi-task
Shows strong initiative, problem analysis and problem-solving skills


Education and Experience:


Bachelor’s degree or equivalent work experience
Background in Finance is preferred, but not required
Strong ability to resolve discrepancies and knowledge of billing systems.


Career Development:


 This position has great potential for advancement within the department based on role availability and employee performance. more

DESCRIPTION:


MRI Software in Cape Town is seeking a Accounts Receivable Analyst to join our team!   This individual will be responsible for the full function of collection duties assigned and pertaining to the company, with regular reporting. We are looking for an ambitious employee whose primary function will be managing all money owed to our business. It is vital that the Accounts... Receivable Analyst builds and maintains close links with all clients, to ensure smooth running of accounts and encourage timely recovery of payments. 


SKILLS & OTHER REQUIREMENTS:


Relevant tertiary qualification
3-5 years of proven debt collection or related experience.
Experience in working with targets and tight deadlines.
Excellent communication skills, both written and verbal.
Strong problem solving and time management skills.
Working knowledge of MS Office, especially Excel.


We’re obsessed with making this the best job you’ve ever had!  

 We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:  


Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.  
Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.  
Invest in our competitive Personal Pension plan and help set you up for your future.  
Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).   
Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
Income Protection Plans give you the peace of mind you deserve.   
Further your professional development and growth with our generous Tuition Reimbursement Schemes.  
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year! more

The Project Coordinator will be measured on delivery of on time, high quality solutions that meet documented business and technical objectives. Manage timely deliverables with strong communication, planning, and problem-solving skills.  Candidates must have a ‘can do’ attitude and be comfortable working in a fast-paced environment where a winning team will be both local and in remote... locations. 


RESPONSIBILITIES :


Assists in planning and ensuring that a project tracks to resources, schedule, and budget constraints.
Tracks open issues and effectively negotiate to impact decisions and trade-offs and to guide issues within internal and external groups to resolution.  
Holds team members accountable for their commitments, milestones, resources, and deliverables. 
Anticipates, identifies, documents, and manages key project risks, proposing appropriate mitigation and contingency plans and communicates in a timely manner to stakeholders and senior management.    
Identifies project or product dependencies and tracks and reports on their progress if required for project completion.  
Proposes workable solutions to problems by analyzing business and technical trade-offs among alternatives and uses objective judgment and influence to formulate and drive consensus on recommendations. 
Frames communication and discussions for the intended audience, with appropriate context and line of sight 
Conducts and effectively facilitates communication with the project team to update status, and identify and resolve issues.   
Achieves quality results through strong team interaction, effective cross-team collaboration and taking ownership of the success of the project.   


REQUIREMENTS :


Personal and business skills  
Communication strengths to anticipate needs and ensure teams have the information they need to be effective.
Analytic & strategic thinking based on deriving insights from disparate pieces of information and translating those insights into action and mitigation plans.   
Understanding of general business principles
Microsoft Office, Excel, and PowerPoint experience required


EXPERIENCE:


1-3 years working knowledge of and experience with project coordination and management.
Experience working with software implementation projects a plus 
Detail-oriented and extremely organized, with proven ability to establish priorities and achieve results
Very strong communication skills more

MRI Software is looking for a Solution Analyst to join MRI’s Global Professional Services (GPS) organization. This is a highly visible role that requires ongoing interaction with other MRI departments, client executives, and prospective new clients.  The ideal candidate will have excellent written and oral communication skills, is highly organized, proactive, is motivated by learning, and is... comfortable with taking charge of initiatives and managing them to their completion. As part of our GPS Operations Management team, the Operations Analyst is a role that is crucial to the success of MRI’s GPS organization.


RESPONSIBILITIES: 


Collaborate with the Sales Team to create Statement of Work & Fee Estimates for Professional Services projects in MS Excel and MS Word, ensuring all terms are clear, comprehensive, and compliant with company policies.
Assisting with the planning and scheduling of resources for project work
Prepare detailed progress and status reports for internal stakeholders and clients, using data from project management tools.
Collaborate with consultants to ensure they have all necessary materials, information, and resources to deliver high-quality service.
Create Professional Services contracts, Statement of Work and Pricing Proposals using MS Excel and MS Word.
Ensure consultants and managers are in position to be successful
Maintain OpenAir, SalesForce.com, and other MRI Global Professional Services systems, ensuring data accuracy and integrity.
Utilize these systems to track project performance, forecast resource needs, and generate reports.
Identify opportunities for improving internal processes and workflows to enhance service delivery and client satisfaction.
Collaborate with cross-functional teams to implement best practices and streamline operations.


REQUIREMENTS: 


Bachelor’s degree
Extremely proficient with MS Office
Experience in identifying and analyzing inefficiencies in processes and workflows; and implement improvements to enhance productivity and reduce costs.
Very tactical and detail-oriented – places high value on order, accuracy, timeliness, and client satisfaction.
Strong communication skills, capable of effectively conveying information to clients, consultants, and internal stakeholders.
Excellent organization, time management, and communication skills.
Can work effectively in cross functional teams.
Responsive to the needs of our customers.
Self-motivated and energetic.
Comfortable and capable multi-tasking.
Interested in career advancement within the organization, demonstrating a willingness to take on additional responsibilities and leadership roles. more

Responsibilities:  

This position will assist in administering all levels of property accounting and special projects as needed by management. 
Reconcile and maintain balance sheet accounts; general ledger operations, prepare and post journal entries. 
Assist with month-end close and preparation of monthly financial statements, monthly financial reports, account reconciliations for balance... sheet accounts and bank reconciliations. 
Record financial transactions in accordance with company policies. 
Assist with implementing and maintaining internal financial controls and procedures. 
Analyse and interpret financial data, trends, variances to forecast and budget and other financial documents. 
Prepare weekly monthly, quarterly, and yearly reports for management. 
Help with treasury and cash flow activities. 
Play an integral role in revenue recognition, contract organisation, and deferred revenue waterfalls. 
Assist with preparation and coordination of the audit process. 

Requirements:  

2-4 years’ experience as a property accountant with commercial or residential management company. 
Experience using MRI Software applications a plus. 
Ability to communicate effectively with clients, peers, and management through written and/or verbal communication. 
Ability to work independently. 
Ability to work under deadlines. 
Good organisational skills and the ability to manage priorities. 
A high degree of dependability, motivation and flexibility. 
Bachelor’s degree in Accounting or Finance. 
We’re obsessed with making this the best job you’ve ever had! more

Duties include:
Disputes:

The initial loading of disputes on the TPN Dispute Manager System will be logged by the Legal Administrator; there after the TPN Attorney will own the dispute process.
Liaise with consumer and client regarding the collection of all credible evidence to ensure the dispute can be fully and accurately resolved.
Review and provide legal advice on all dispute... documentation provided, telephonically or via electronic mail.
Ensure the resolution of disputes within the 20 business day period so as not to exceed time limits as set by the NCA.
Close disputes fairly, taking into account the evidence received, the requirements of the NCA and any other relevant legislation.
Liaise with TransUnion (TU) to update / remove any listing which was loaded on the TU database.
Liaise with Credit Ombudsman (Ombud) / National Credit Regulator (NCR) for disputes which have been escalated – ensure TPN provides properly summarised, documented and categorised response which best assists the Ombud / NCR in making the same finding as TPN.
Send monthly Dispute Report to the NCR.

LEGAL CLIENT SUPPORT

Handle email / telephonic legal queries from clients as well as from consumers; and return client calls.
Review, maintain and update: TPN Wiki, FAQs
Contribute towards newsletters, legal articles and blog posts (MRI Marketing department will support)

DOCUMENT PACK MANAGEMENT 

Management of TPN’s respective Lease, Sales and HR Packs:
Maintain latest word version of LeasePack as version control to Website documents.
Manage all change requests for bi-monthly re-view.
Liaise with drafting attorney on agreed change requests.
Provide training to members of the TPN Credit Bureau on all legal documentation provided in the TPN LeasePack, and where amendments are to be made, refer Clients to the relevant attorney to ensure he/she drafts and amends such clauses in accordance with current legislation.
Develop training programs and provide such training to clients on the relevant Packs.
Maintain a list of TPN customer’s LeasePack(s) suggestions for bi-monthly LeasePack(s) review. Notify customer of successful / rejected suggestion.

AD HOC DUTIES

Handle regulator audits and queries as and when they arise.
Provide legal support to the business teams
Developing and reviewing internal policy documents relating to the Bureau.

CORE BEHAVIOURAL COMPETENCIES

Working with people
Adhering to principles and values
Planning and organising
Delivering results and meeting Client's expectations
Following instructions and procedures
Writing and reporting
Analysing information of a verbal or written nature
Relating and networking
Persuading and influencing
Presenting and communicating information more

RESPONSIBILITIES:

Working as part of the Professional Services team to provide integration, application development, report writing, data analysis and providing analytical consulting services for existing and new clients throughout EMEA.
This is an exciting position; the successful candidate must be capable of interpreting client requests to facilitate technology-based solutions to business... problems. Key areas of responsibility are;
The creation of new and the enhancement of existing product integrations using;
SQL Server Integration Services (SSIS) and proprietary tools
Web Services built on the SOAP protocol or the REST architecture using the JSON or XML messaging formats (including the creation of WSDL and XSD files).
Familiar with Enterprise Service Bus (ESB) and Message Queuing technology such as those provided by SAP, JDE or Oracle.
Pentaho for data management.
Using automated API testing tools such as SoapUI.
Supporting the SaaS Services team to implement SFTP on behalf of clients
Provide ETL services using proprietary tools which involves working closely with the client to migrate data from third party systems
To enhance the existing application using;
Oracle Forms
Java and JavaScript
C# and the .NET framework including the use of the Visual Studio IDE.
Knowledge of document management systems such as SharePoint is an advantage.
Source Code Management
Team Foundation Server (TFS) using Team Foundation Version Control (TFVC).
Git
Using Microsoft Azure DevOps to manage the build and release pipelines.
The creation of new SQL Server Reporting Services (SSRS), Crystal and Eclipse reports using native T-SQL, Stored Procedures and proprietary tools
Working with front end developers to produce data for our software products and report layout designers to produce layouts to meet customer specifications
Enhance dashboards according to client requirements using Microsoft Power BI.
Optimizing the performance of production databases
Creating and maintaining database code written in Oracle PL/SQL.
Write technical business documentation including report specifications
Assist clients and the team in software configuration, report building, testing, and deployment
Manage project timelines, risks, and dependencies, and actively resolve project-related issues as they arise
Be proactive, determined, and supportive in problem-solving within the team
Raise and follow-up internal cases for development change requests, and action Project Manager and Consultant requests.
All other duties as assigned

REQUIREMENTS:

Information Technology related degree
2 years of experience in a technical role preferably with experience of Oracle SQL database queries
Strong verbal and written communication skills
Enthusiastic team player at all levels (individual contributor to executive)
Ability to reason logically and provide and document technical solutions
Ability to work on multiple projects and deliverables simultaneously with minimal direction
High Competency in Excel, Word, PowerPoint.
Experience in Financial reporting would be an advantage but is not essential
Experience within a Real Estate context would be preferable
Other Skills/Experience: 
High initiative, self-motivation, and enthusiasm
Strong professionalism and customer satisfaction orientation
We’re obsessed with making this the best job you’ve ever had! 
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. more

POSITION OVERVIEW:
The Operations Solution Analyst/Coordinator role is crucial to the success of MRI’s Professional Services (PS) organization.  The role is part of our Operations team and participates in a variety of functions that include:

Project Management
Resource Management
Training Solutions Management
Business Operations Management
This is a highly visible role that supports the... operational area of the business through ongoing interaction with other MRI departments; senior leadership; client executives; and clients.  Our ideal candidate will have excellent written and oral communication skills; is highly organized; flexible; is motivated by learning; and is comfortable with taking charge of initiatives and managing them through to completion.

RESPONSIBILITIES: 

Assist the Resourcing Manager and play a pivotal role in the roll out of centralized scheduling.  This will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants
On-boarding new teams into the centralized scheduling process to ensure a smooth transition
Setup and on-going maintenance of skills matrices for all PS Consultants
Regular and ad-hoc reporting around resource capacity, demand and future project requirements
Schedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling system
Monitor, track, and report on professional services cancellations
Attend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice
Creation of new projects once the sales cycle has been completed
Coordinate activities, requests and approvals between PS and other MRI departments
Maintain project statuses and financial budgets for projects within OpenAir and SalesForce.com
Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks 
Support and maintenance of Operations departmental processes and procedures
Expediting quotes, orders and query resolutions from both Project and Account Managers
Support and train the PS team in the use of OpenAir, Smartsheet’s and JIRA
Understand key data points in our systems and write ad-hoc reports to analyse data
Timesheet monitoring, escalation, and reporting
Assist with regional month-end closing procedures, invoices, and financial reconciliation
Reporting and liaising with project managers regarding clients aged debt positions
Handle invoice matching and invoice queries when required in support of the finance team 
Be proactive in carrying out tasks and activities making suggestions for process improvement where possible 

REQUIREMENTS:  

Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently
Strategic, tactical, and detailed oriented. Meticulous attention to detail required—places high value on order, accuracy, client satisfaction and turnaround times
Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables)
Display professionalism and exceptional communication skills to address questions and queries promptly and effectively
Ability to be analytical, review numbers, gather and present results for business review to help drive process improvement and change
Clearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives
Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment
Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team
Confidence to accomplish job requirements and positively welcome feedback for continuous improvement
Experience working in a financial or accounting role, with an understanding of financial statements, accruals, and other accounting concepts
Prior experience in Professional Services or IT consulting is a plus
Knowledge of Salesforce.com a plus
We’re obsessed with making this the best job you’ve ever had!  
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events more

As a Project Manager, you will be responsible for driving the execution of projects, from initiating project management to client delivery, and ensuring that these projects deliver on time with high quality, in accordance with stated business and technical objectives. You will play a quarterback role in partnering with all cross-functional leaders and team members to deliver the approaches and... work required for an offering to succeed in the market.    
The role will be measured on delivery of on time, high quality solutions that meet documented business and technical objectives. Manage timely deliverables at the milestone level with strong communication, planning, and problem-solving skills.  Success will require strong analytical capability to identify potential problems and propose corrective actions. Candidates must have a ‘can do’ attitude and be comfortable working in fast paced environment where a winning team will be both local and in remote locations.  
Creates, optimizes, and drives structured schedules and milestone project plans across multiple product lines  
Sets and meets deadlines with quality deliverables, effectively adapting and modifying plans based on changing data or conditions  
Assists in planning and ensuring that a project tracks to resources, schedule, and budget constraints  
Tracks open issues and effectively negotiate to impact decisions and trade-offs and to guide issues within internal and external groups to resolution   
Holds program team members accountable for their commitments, milestones, resources, and deliverables  
Anticipates, identifies, documents, and manages key program risks, proposing appropriate mitigation and contingency plans and communicates in a timely manner to stakeholders and senior management     
Identifies project or product dependencies and tracks and reports on their progress if required for go live   
Proposes workable solutions to problems by analyzing business and technical trade-offs among alternatives, and uses objective judgment and influence to formulate and drive consensus on recommendations  
Frames communication and discussions for the intended audience, with appropriate context and line of sight  
Ensures that the appropriate documents exist and are broadly communicated to drive shared vision among the program teams    
Creates clearly understandable & actionable success criteria, objectives, and requirements and communicates them to the team  
Conducts and effectively facilitates project team meetings to update status, and identify and resolve issues    
Achieves quality results through strong team interaction, effective cross-team collaboration and taking ownership of the success of the initiative.    

REQUIREMENTS  
Personal and Business Skills   

Strong planning acumen and self starter that clearly prioritizes against delivery goals  
Communication strengths to anticipate needs and ensure teams have the information they need to be effective, presents effectively to executives and cross-functional leaders  
Analytic & strategic thinking based on deriving insights from disparate pieces of information and translating those insights into action and mitigation plans    
Solid decision making skills despite ambiguous data and situations.  Considers upstream and downstream operational impacts as decision inputs.  Balances long-term vs. short-term objectives  

Experience  

3-5 years working knowledge of and experience with project/program management  
Experience working with software development or software migration projects a plus  
Experience leading a team or directly supervising them  
Detail-oriented and extremely organized, with proven ability to establish priorities and achieve results with very strong communication skills  
Bachelors degree or equivalent program/project management experience   
PMP Certification is a plus  

Educational Requirements 

BA/BS in Business, Computer Science, Engineering, Information Systems or a related area, or equivalent program/project management experience  
PMP a plus more

​POSITION OVERVIEW: 

Provide internal users software and hardware support for their workstations, as well as account management support. Help desk technician will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software’s utilized by the business.
This position requires you to be in office full time - 08:30 -... 17:00 

RESPONSIBILITIES:

Prepare & manage laptops and tablets.
Intune enrolment & preparation of hardware.
Troubleshooting hardware issues with laptops and tablets.
Troubleshooting software issues with laptops and tablets.
Acting as an account admin for various software products.
Assist with wi-fi network troubleshooting and account management.
Troubleshoot internal network issues.
Teams & AWS Connect telephony support.
Project work.
Internal audio visual setup, tear down and troubleshooting & maintenance.
Hardware inventory maintenance.
Hardware and asset procurement, inventory management & cost comparison.
Corporate ticketing system monitoring.
Serve as part of the on-call rotation.
New user creation / staff separations.
New user onboarding / offboarding.

TYPICAL DELIVERABLES:

Provide live telephone support to internal user base.
Provide ticket system support to internal user base.
Provide email support to internal user base.
Troubleshoot, document and solve basic hardware, software and connectivity issues independently.
Read and reference internal knowledge base documentation to assist in troubleshooting issues.
Follow rigorous checklists for task oriented work, such as workstation setup and account maintenance.
Work independently or with a team on project oriented work.
Provide high levels of customer service to internal clients.
Learn new skills and actively develop toward a Help Desk Technician II.

KNOWLEDGE / BACKGROUND EXPERIENCE

Minimum of 4 years’ experience (or equivalent) in a Help Desk role, system administrator role, or a software support analyst.
Basic Windows OS experience including Microsoft and Apple operating systems.
Basic Networking knowledge.
Basic hardware knowledge including: laptops, desktops, servers, switches, and routers.
Basic knowledge of Active Directory.
Microsoft Office experience (Office 365 is a plus)
Knowledge of cabling and termination standards and experience working with Cat 5, Cat 5e and Cat 6 fibre terminations.
Experience with current Internet Technologies/ protocols (TCP/IP, XML, HTTP, HTTPS, SFTP, and Application Servers) a plus.
Solid methodical troubleshooting skills.
Customer Service experience.

TECHNICAL / FUNCTIONAL SKILLS

Works independently and as a team member in a high performance 24/7 availability environment.
Working level of Documentation Skills, document configurations, and project updates.
Implements solutions within the context of higher-level requirements.
Applies effective time management skills and can handle multiple tasks/projects effectively.
Uses experience and seasoned judgment to suggest approaches that optimize among customer needs, business constraints and technological realities.
Stays current with industry trends and standards as well as how to integrate these into the help desk service catalogue.
Works effectively in a fast paced environment. Performs multiple tasks concurrently on tight timelines.
Quickly gains basic understanding or working knowledge in new technical areas.
Monitor, manage and resolve customer issues as well as coordinating service with customers; engage or escalates to vendors for service restitution as appropriate. more

Position Overview: 

The role of the Accounting Assistant is to assist the accountants and team leads with data entry, preparation of bank reconciliations, preparation of financial reporting packages and other tasks as required.
Process vendor invoices accurately and efficiently.
Verify and reconcile vendor statements, addressing discrepancies as needed.
Prepare and process electronic... transfers and payments.
Monitor and manage vendor relationships, resolving payment related inquiries.
Prepare and process client debit orders.
Maintaining small assets register.
Prepare weekly cashflow forecasts and monthly overhead report.
Reconcile bank accounts on a weekly basis.
Record financial transactions in accordance with company policies and procedures.
Assist in the preparation of monthly / annual closings.
Maintaining a filing system.
Assist with other accounting projects, as assigned.

REQUIREMENTS:
Knowledge and Skills: 

Strong skills with MS Excel, Word and PowerPoint.
Adept at using technology including a variety of software packages/online portals/Cloud-based systems to capture, analyze and record information.
Strong work ethic, follows instructions, raises issues, good communication skills, solicits feedback to improve performance.
Willing to work extended time frames during month-end close and any other periods of critical financial activities.
Excellent organizational, time management and prioritization skills.
Detail-orientated with strong analytical and interpersonal skills.
Strong initiative, great attention to detail and problem-solving skills.
May have to work on SA holidays if the US holidays do not correspond, ‘comp time’ will be offered in lieu

Education and Experience:  

Bachelor’s degree / Diploma in Accounting or Finance, or 5 years relevant experience.
 2+ years of relevant experience.
Knowledge of accounting principles and practices.
Proficiency in relevant accounting software. more

In this position, you will assist with a wide range of IT operational duties such as Microsoft Active Directory management, VMware Virtual Machine deployment and configuration, Anti-Virus and security vulnerability activities, deploying virtual web servers, creating and maintaining DNS records and be fully immersed in day-to-day operational IT Services activities.
RESPONSIBILITIES: 

Manages... related Service Desk Tool queues and tickets
Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA
Deployment and configuration of vMware Virtual Machines in vCentre and Azure
Installation and management of IT security tools
Build new systems and deploy application software
Install new software releases and system upgrades
Review of SOPs and documentation
Remote Desktop Gateway management, configuration, and troubleshooting
Configuration of monitoring tools
Active Directory management and troubleshooting
VPN Configuration and troubleshooting
General vCentre management and troubleshooting
Certificate Management
Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated

REQUIREMENTS:

Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities.
Proficiency in server, storage and virtualization standards, techniques and tools.
Analytical/problem-solving skills.
Clear and concise verbal and written communication to all levels of the organization.
Effectively organize and prioritize work.
Simultaneously manage and deliver multiple projects.
Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.
Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
Ability to be available for possible afterhours and standby if required
Experience with SaaS models and large-scale distributed web architectures utilizing SaaS technologies is a plus more

RESPONSBILITIES:
This position will assist in administering all levels of accounting and special projects as needed by management. 

Reconcile and maintain balance sheet accounts; general ledger operations, prepare and post journal entries
Assist with month-end close and preparation of monthly financial statements, monthly financial reports, account reconciliations, etc.
Record financial... transactions in accordance with company policies
Assist with preparation and coordination of the global financial statement audit
Perform with respect to a tax-related matters/requests including VAT tax and income tax in concert with 3rd party service providers
Assist with implementing and maintaining internal financial controls and procedures
Assist with preparation and coordination of the audit process (global and SA statutory)
Analyse and interpret financial data, trends, variances to forecast and budget and other financial analyses
Prepare weekly monthly, quarterly, and yearly reports for management
Help with treasury and cash flow activities
Play an integral role in revenue recognition, contract organization, and deferred revenue waterfalls
Provide value in acquisition-related due diligence or integration activities
Various other projects, as assigned

REQUIREMENTS:
Knowledge and Skills: 

Strong skills with MS Excel, Word and PowerPoint
Adept at using technology including a variety of software packages/online portals/Cloud-based systems to capture, analyse and record information
Strong work ethic, follows instructions, raises issues, good communication skills, solicits feedback to improve performance
Ability to handle a wide breadth of work and responsibilities in a timely fashion, well-reviewed and with conclusions that demonstrate appropriate level of business acumen and present alternative decision points where necessary
Willing to work extended time frames during month-end close and any other periods of critical financial activities
Excellent organizational, time management and prioritization skills 
Detail-oriented with strong analytical and interpersonal skills
Reviews work, self-starter, a focus on accuracy, planning, organizing, scheduling and monitoring
Strong initiative, clear summaries of analyses and problem-solving skills
May have to work on SA holidays if the US holidays do not correspond, ‘comp time’ will be offered in lieu

Education and Experience:  

Bachelor’s degree in Accounting or Finance
3+ years accounting experience
Knowledge of accounting principles and practices
Knowledge of financial reporting
Previous experience of general accounting, US GAAP preferred, IFRS acceptable
Proficiency in relevant accounting software
Chartered accountant and previous audit experience are a ‘nice to have’ more