MRI Software is seeking a motivated Graduate Software Support Analyst to join our dynamic team and grow within a fast-paced environment.
As a Graduate Software Support Analyst, you will provide technical support and troubleshooting for our software products, working closely with clients and internal teams.
Applicants must have existing knowledge of SQL and PL/SQL, preferably with practical experience applying these skills within the Education sector.
This is an exciting opportunity to develop your skills while gaining hands-on experience in software support.
We are looking for an individual that has a desire to get experience within a corporate software company and a gain a better understanding of SQL concepts and querying. The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of MRI software solutions.
As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues.
MRI Software will rely on YOU to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.


Pre-requisites:


Creative and curious troubleshooter
Good organisation and time management skills
Strong communication skills with the ability to confidently articulate technical concepts