Position Overview:


We are currently looking for an Application Support Analyst to join our MRI Repairs Support team. .
As a subject matter expert, you will have the opportunity to analyse complex software issues, engage with our impressive client base and provide an incredible customer experience every day.   
In this position, you will be the primary point of contact for a broad variety of customers, assisting with a wide range of questions and technical issues.   


Role and Responsibilities:


You will be joining a growing and dynamic company who designs and builds software for social housing for the wider public and commercial sectors. 
Gaining an excellent level of knowledge of our product set, you will be responsible for technical and process support of software solutions that we develop in-house. 
Resolve support tickets to SLA targets. 
You will support your peers, sharing knowledge to ensure that the team can do their job to the best of their ability. 
Assist in building and maintaining a knowledge base. 


Requirements 


Customer focus and a passion for support, customer service is at the heart of what we do.
Creative and curious trouble-shooter.
Strong organization and time management skills.
Professional communication skills with the ability to confidently articulate technical concepts to enable customers to solve problems on their own with an excellent telephone manner.
Ability to identify and highlight service improvements.
Initiative Driven