In this position, you will assist with a wide range of IT operational duties such as Microsoft Active Directory management, VMware Virtual Machine deployment and configuration, Anti-Virus and security vulnerability activities, deploying virtual web servers, creating and maintaining DNS records and be fully immersed in day-to-day operational IT Services activities.
RESPONSIBILITIES: 

Manages related Service Desk Tool queues and tickets
Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA
Deployment and configuration of vMware Virtual Machines in vCentre and Azure
Installation and management of IT security tools
Build new systems and deploy application software
Install new software releases and system upgrades
Review of SOPs and documentation
Remote Desktop Gateway management, configuration, and troubleshooting
Configuration of monitoring tools
Active Directory management and troubleshooting
VPN Configuration and troubleshooting
General vCentre management and troubleshooting
Certificate Management
Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated

REQUIREMENTS:

Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities.
Proficiency in server, storage and virtualization standards, techniques and tools.
Analytical/problem-solving skills.
Clear and concise verbal and written communication to all levels of the organization.
Effectively organize and prioritize work.
Simultaneously manage and deliver multiple projects.
Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.
Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
Ability to be available for possible afterhours and standby if required
Experience with SaaS models and large-scale distributed web architectures utilizing SaaS technologies is a plus