Position Overview:


The Solution Engineer plays a pivotal role in collaborating with the EMEA Sales Team to provide tailored technical expertise in delivering demo solutions for both existing clients and prospective customers.
This position is focused on delivering comprehensive sales support, facilitating solution demonstrations, and contributing to strategic sales initiatives.
The ideal candidate thrives in a dynamic, deadline-driven environment and demonstrates exceptional teamwork skills. This role is essential in driving revenue growth for MRI Software's solutions across the EMEA region.


RESPONSIBILITIES: 


Manages related Service Desk Tool queues and tickets
Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA
Deployment and configuration of vMware Virtual Machines in vCentre and Azure
Installation and management of IT security tools
Build new systems and deploy application software
Install new software releases and system upgrades
Review and updating of SOPs and other relevant documentation
Remote Desktop Gateway management, configuration, and troubleshooting
Configuration of monitoring tools
Active Directory management and troubleshooting
VPN Configuration and troubleshooting
General vCentre management and troubleshooting
Certificate Management
Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated
Experience with SaaS models and large-scale distributed web architecture utilizing SaaS technologies is a plus


REQUIREMENTS:


Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities.
Proficiency in server, storage and virtualization standards, techniques and tools.
Analytical/problem-solving skills.
Clear and concise verbal and written communication to all levels of the organization.
Effectively organize and prioritize work.
Simultaneously manage and deliver multiple projects.
Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.
Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
Ability to be available for possible afterhours and standby if required
Ability to work North American or United Kingdom hours if required
Experience with SaaS models and large-scale distributed web architecture utilising SaaS technologies is a plus


EDUCATION


VMWare Certified
Azure and /or AWS Certified or working towards this
Networking certified
ITIL v3 or v4 nice to have
Cyber Security Certification a plus