• United States, League City
  • Administration
  • Customer service
  • Customer Service Representative - Loyalty at   DirecTV  
  • June, 2021 -
  • Assisted escalated customers with changing plans, lowering their bills, taking complaints, and cancelled their services if necessary
  • United States, Sicklerville
  • Administration
  • Customer service
  • Management
  • Retail
  • Cleaning and Organizing
  • Owner at   Tidy Up  
  • February, 2018 -
  • United States, Atlanta
  • Administration
  • Customer service
  • Education
  • Office management
  • Retail
  • Teaching
  • Answer inbound calls and assist with healthcare enrollment for active duty members, veterans and their families.

BERNARD

1wIn job search
  • United States
  • •Communication skills
  • • Data Analysis & Tracking
  • • MS Excel/MS Office
  • •Customer service
  • • Time Management
  • Hotel & Airlines booking (International & Domesti
  • ENGLISH

Detail-oriented Data Analyst, customer service specialist and Administrative Assistant with a proven track record of conducting insightful data analysis and providing actionable insights to management. Developed and maintained databases to ensure data integrity, implementing quality control measures for accuracy. Skilled in streamlining administrative processes and increasing office productivity... by 15%. Proficient in coordinating schedules, meetings, and travel arrangements, enhancing team efficiency and time management more

  • United States
  • Customer service
  • Restaurant
  • Sales
  • Customer service rep taking  at   G5 destiny  
  • November, 2020 - May, 2024
  • Taking calls
  • United States, San Antonio
  • Administration
  • Customer service
  • Hospitality
  • Customer Service Representative  at   AT&T Inc.  
  • April, 1986 - December, 2020
  • Provide the sell of telecommunications services such as landlines, internet, cable TV and wireless. Maintained the customer's billing records. Placed orders for new, existing, transfer and disconnection of services. I consistently met my sales objectives. I was awarded the pinnacle award, the top seller, twice.
  • United States, Cedar Hill
  • Customer service
  • Retail
  • Sales
  • Provide solutions, information and customer service to concerned customers in an effort to both serve and prevent CHURN.
  • United States, Pittsburgh
  • Customer service
  • Data Science
  • Management
  • Project Management
  • DevOps
  • IT
  • Change Management
  • Zendesk
  • Jira
  • exalate
  • implementation
  • Vice President, Customer Support at   Enmark Systems  
  • June, 2023 -
  • Director of Customer Support at   Salsa Labs  
  • May, 2017 - June, 2023
  • United States, Riverdale
  • Administrative Assistant/Conceirge at   City Experts  
  • June, 2018 - March, 2020
  • United States
  • Administration
  • Customer service
  • Digital Advertising
  • Management
  • Marketing