About

Detail-oriented Data Analyst, customer service specialist and Administrative Assistant with a proven track record of conducting insightful data analysis and providing actionable insights to management. Developed and maintained databases to ensure data integrity, implementing quality control measures for accuracy. Skilled in streamlining administrative processes and increasing office productivity by 15%. Proficient in coordinating schedules, meetings, and travel arrangements, enhancing team efficiency and time management

Skills

  • •Communication skills
    10
  • • Data Analysis & Tracking
    9
  • • MS Excel/MS Office
    10
  • •Customer service
    10
  • • Time Management
    10
  • Hotel & Airlines booking (International & Domesti
    10
  • ENGLISH
    10

Experience

BERNARD

Work experience
  • Resolved over 100 customer queries weekly, enhancing satisfaction ratings by 15% through effective communication.
  • Efficiently processed over 100 customer orders weekly, ensuring accuracy and timely delivery.
  • Resolved customer issues by implementing solutions that increased satisfaction ratings by 20% over six months.
  • Synthesized and analyzed customer feedback, boosting satisfaction ratings by 20% over six months.
  • Improve communication skills and prioritize active listening, clarity, and empath.

BERNARD

Work experience
  • August, 2021 - February, 2022
  • Fulltime
  • Conducted data analysis on various sets of data to identify trends and patterns.
  • Summarized findings and presented actionable insights to management.

BERNARD

Work experience
  • September, 2018 - August, 2019
  • Fulltime
  • Streamlined administrative processes by creating efficient filing systems and improving documentation management.
  • Coordinated schedules, meetings, and travel arrangements for executives.
  • Managed communication and responses on behalf of the team, resulting in improved time management and efficiency.

BERNARD

Education

BERNARD

Education