Experience

Catherine Archer

Work experience
  • Trained over 500 employess on Web-based Phone system Genesys.
  • Trained over 200 customer service assoicates on Same Day Protocols.
  • Managed a team of 30 asssociates daily call intake, payroll, quality and work scheduled.
  • Assisted AAR clients by scheduling and monitoring their same day trips.
  • Updated tracking log regarding any reported accidents.

Catherine Archer

Work experience
  • Greeted and Scheduled Access A Ride clients reservations 1 to 2 days in advance.
  • Updated AAR clients on their vehicle status, location, and pending ETA.
  • Notated complaints & disputes from AAR clients on trip log.

Catherine Archer

Work experience
  • Answered all inquires from clients.
  • Created maintenance work orders.
  • Ordered supplies for various job sites.
  • Corressponded with clients to keep track of work progress.
  • Keep track of all staff work hours for payroll.

Catherine Archer

Work experience
  • Assisted hotel conceirges in selling Broadway/Off Broadway, Sports, and Concert tickets to their guests.
  • Emailed daily promotions to all staff.
  • Organized all in house tickets.
  • Verified all tickets sales at end of the day.
  • Provided quality control to Management by answering guest concerns regarding their ticket purchases, refunds, and leaving reviews.

Catherine Archer

Education