1
United States
I am a self-motivated and hard-working professional with 20+ years of customer service management skills in mostly healthcare settings. Advocating for those who feel that they are voiceless is my passion, as well as developing team members to grow to their maximum potential.
- Call Center Manager, Billing & Customer Service at
Getix Health, LLC.
- January, 2023 - September, 2023
United States
As a freelancer, my primary objective is client satisfaction. No matter what I will work to the extreme to complete the jobs as per the client requirement. I am always keen to provide high-quality results within a short period of time.
Virtual Assistant/Administrative Support
My experience and skills include:
✅ Scheduling and conducting interviews and meetings
✅ Drafting minutes of the... meetings
✅ Answering/addressing customers issues
✅ Strong knowledge of Google Drive/Spreadsheets/Docs/Calendar
✅ Strong command on Microsoft Office (Word/Excel/PowerPoint)
✅ Social media management (Facebook/Instagram/Twitter/ Snapchat)
✅ Excellent research skills
Customer Service via Phone/Chat support/Shopify/Amazon/eBay and other platform
My experience and skills include:
✅ Assist in high volume incoming calls and chats
✅ Assist customer with order checkout, errors and delivery options,
✅ Handled complaints and escalations
✅ Process credits according to company guidelines
✅ Answering/Addressing customers issues
✅ Order Inquiries
✅ Shipments creation
✅ Troubleshoot cable, phone, and internet over the phone and chat.
Thank you so much for dropping by and I hope I can be of help with your business. Contact me today, I can be interviewed anytime! ;) more
- General Virtual Assistant / Customer Support at
Staci
- August, 2025 -
- Customer Service Specialist / Technical Email Support at
Magic Brands
- December, 2022 - January, 2025
- Account Manager / Order Fulfillment / Phones / Email Management / LiveChat at
Flagship One
- April, 2020 - January, 2023
United States
[short summary]
Writing is my hobby and I love to create new ideas. I love it when people read my works and gain insight. Content writing has been with me since I was a child and ever since I have been working at it