The Security Manager supports the Regional Security Manager with delivery and oversight of the day-to-day security operations in a highly ambiguous and dynamically fluid environment. The Security Manager conducts a variety of security assessments, administers mitigations, and tracks security issues through to resolution. The Security Manager leverages their security expertise to implement security... plans, policies, and programs; respond to and escalate operational security concerns; and work closely with the guard force services to deliver best-in-class security services.


Key job responsibilities


Deliver best-in-class security services focused on enhancing the safety and security of all Amazon employees, contractors, and visitors.
Be the trusted security advisor and subject matter expert in the assigned area of responsibility, through high quality communication and excellent briefing skills.
Manage day-to-day security operations for a diverse portfolio of sites and customers with unique requirements.
Implement security plans, policies, and programs in support of the team and organizational goals.
Coordinate security incident response.
Respond to customer security concerns.
Monitor the external threat environments in the defined area and take measures to minimize security risk to the business to the dynamic security environment.
Successfully align ACS metrics, goals, and strategic direction across the geographic area to support overall team mission.
Earn trust through key customer and stakeholder engagements, and liaison with external partners.
Communicate accurately and in a timely manner with stakeholders.
Build and maintain close relationships with peers at other security functions at Amazon to exchange and share security concerns and collaborate on closing gaps and building best practices.


A day in the life


Oversee guarding operations and hold guarding vendors accountable for the quality-of-service delivery. This includes identifying opportunities for cost efficiencies and frugality.
Build relationships through coordination with internal and external security partners including local law enforcement.
Monitor performance metrics to improve individual, team, system, and site performance.
Conduct site security assessments and audits.
Identify, escalate, and mitigate any potential gaps in security controls.
Plan and lead drills, tabletop exercises, and other security readiness activities across sites.
Deliver projects to ensure achievement of delivery of milestones to meet team goals.
Implement effective, predictable, and measurable processes and procedures to be communicated clearly among Amazon stakeholders.
Conduct initial incident investigations.
Coordinate corporate security support to events.
Support the maintenance and testing of business continuity plans.
Conduct customer outreach and support organizational safety and security initiatives.
Monitor physical security device installation, commissioning checks of new buildings; and ongoing maintenance activities, including engagement with vendors.


About The Team


The Global Corporate Security team drives security operations for Amazon Corporate Security at corporate sites worldwide. Divided in three regions (Americas; Asia Pacific; and Europe, Middle East, and Africa) each led by a Head of Corporate Security, Global Corporate Security is a team of security experts who work closely together to protect and secure Amazon’s people and business.


Basic Qualifications


Bachelor’s degree in Criminal Justice, Security, Law Enforcement, Business Management, Accounting, International Relations or equivalent education or working experience.
Minimum 3 years’ experience in the security field in a global corporate environment or large sized organization (e.g. NGO, public sector, police, or military).
Experience managing service providers and vendors.
Security operations, risk management, and incident response.
Training development and delivery.
Security incident investigation.
Project Management.
Contract management.
Fluent in English, and able to communicate (written/verbal) clearly and concisely


Preferred Qualifications


Master’s Degree in Business Management or equivalent, relevant certification, or experience.
Experienced in corporate security for a global/large company.
Understanding of crisis operations, risk management, and crisis communication best practices.
Working knowledge of legal contracts, budgeting, and key terms.
Substantive experience in physical security and technology.
Experience writing and publishing security standards and policies.
Skilled in developing metrics and in conducting security-related trend analysis.
Experience in conducting basic investigations / fact finding.
Skilled in the management and use of SharePoint, Tableau, Asana, Smartsheet, or other collaboration and work management software. more

The Vendor Specialist position offers an exciting introduction to our on-line retail business and a broad training ground for future success. This role will work directly with strategic and large vendors to grow their business through various levers including merchandising/marketing, new product launches, pricing, inventory management, and supply chain optimization. The Vendor Specialist will also... work with multiple internal teams and management as they grow and improve their vendor's success at Amazon. This role will be both strategic and tactical.


Key job responsibilities

The Vendor Manager Associate role will be responsible for the following:


Acting as the ‘business owner’ for their vendors, possessing a complete understanding of internal and external variables that impact the business
Owning forecasting, monitoring, understanding and reporting on vendor, along with responsibility for driving strategic supply chain projects and promotions to achieve business objectives
Proactively negotiating costs, promotional opportunities, and other business inputs for the vendor — autonomously
Conducting pricing and ROI analysis and making recommendations for initiatives that optimize profit margin
Managing Purchase Orders and In-Stock analysis for the strategic brands
Optimizing the online presence and content of each product on the brand's portfolio
Developing and executing marketing plans in order to drive awareness and purchases for the brand
Driving cross-category initiatives to improve operational process and deliver results
The role offers a unique opportunity to work at the most innovative online retailer and to develop strong functional skills in online merchandising/ marketing, buying, planning and forecasting, pricing, and business analysis. Vendor Specialist roles offer opportunity for greater responsibility and advancement into a variety of roles including Merchandising, Vendor Management and Inventory Management.


BASIC QUALIFICATIONS


1+ years of account management, project or program management or buying experience
Bachelor's degree
Experience using analytical specific tools such as Google Analytics, SQL or HTML


PREFERRED QUALIFICATIONS


Experience in process improvement
Experience managing large amounts of data more

Key job responsibilities


Your day as a Cloud Support Engineer will include, but not be limited to, the following
activities:
You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root... cause of an issue.
You will drive initiatives that improve support related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
You will be continuously learning ground-breaking technologies, and developing new technical skills and other professional competencies.
You will act as interviewer in hiring processes, and coach/mentor new team members.


BASIC QUALIFICATIONS


1+ years of software development, or 1+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in systems administration (Linux Windows OS, IP tables, Windows Firewall, NAT) and network administration (IPsec/SSL VPN, BGP, Routing and Switching, TCP/IP) as well as troubleshooting tools like traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark.


PREFERRED QUALIFICATIONS


Knowledge or experience with configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto, etc.
Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
Knowledge of security concepts/best practices in securing application architectures from external threats. more

In this role, you will take part in delivering Cloud Optimization Success Workshops and leading labs to enable various partners, customers, and internal stake holders. You will provide leadership for the technical relationship and act as the trusted advisor for specific questions on implementation using tooling and within their processes. You will develop, improve, and execute multi-day workshops,... lead white boarding sessions, and respond to inquiries while the partner or customer is learning and implementing the AWS Well-Architected Framework. You will have the opportunity to dive deep on our AWS technologies and will work side by side with some of the top technical talent in the industry.


Key job responsibilities


This is an opportunity to be part of history and transform businesses through cloud computing adoption and growth.
Deep technical skills and trusted advisor in Solution Architecture and Cloud Computing.
Customer facing skills, ideally gained within a partner organization.
A demonstrated ability to think strategically about business, product, and technical challenges.
Some travel required (25-40% domestic travel, travel across EMEA and occasional broader international travel).
Assist partners and customers on diving deep on AWS Services as they develop their use of the AWS Well-Architected framework and use the AWS Well-Architected Tool


A day in the life


AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


BASIC QUALIFICATIONS


Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
Experience in design, implementation, or consulting in applications and infrastructures
Experience in IT development or implementation/consulting in the software or Internet industries


PREFERRED QUALIFICATIONS


Experience working within software development or Internet-related industries
Experience migrating or transforming legacy customer solutions to the cloud
Experience working with AWS technologies from a dev/ops perspective more

Amazon is looking for a Business Analyst based in Cape Town with experience working to deliver annotated training and evaluation data to train AI models, who will have responsibility to assess the output produced by human in the loop annotators and ML models assessing the quality and provide helpful insights to science teams to improve ML models. Our mission is to employ a leader of leaders who is... able to empower, develop and grow their team and to support them in achieving our organizational goals.
The role will require you to be a leader who prioritizes supporting their team and ensuring defects do not persist. Your role will be to help set and oversee the quality standards of the data the team produces.
The ideal business analyst ensures that the teams priorities and tasks are aligned to supporting the delivery of high quality labeled/annotated data to support the delivery of ML AI model experiences. To achieve this, an ideal Business Analyst coaches, develops and supports the team to build a work environment where annotators are engaged and feel a positive sense of achievement about their role in delivering world class data.
You will also be responsible for producing reports that show the quality assessments completed by your team as well as conducting data analysis to identify key drivers and insights that may be reducing the effectiveness of the models outputs. You will produce reports and evidence backed by data and present these findings to science, engineering and business teams.


Key job responsibilities

Leadership


Knows and communicates the Amazon mission, vision and strategy
Demonstrates passion for delivering a positive customer experience, and maintain composure in difficult situations
Demonstrates the ability to give overall direction, performance, coordination and evaluation
Experience interviewing and selecting people who will maintain a high-performance bar in Amazon
Strong interpersonal and communication skills, good listener, used to interact with up to Director level
Positive communicator who understands when necessary how to have tough conversations
Ability to confidently facilitate team discussions and communicate business messages
Maintains a high level of professionalism and approachability
Can adapt well to changing circumstances, direction, and strategy
Ability to organize, prioritize and schedule work assignments
Proven ability to manage reporting, data manipulation and analysis
Experience managing core business KPI’s
Assist in developing and implementing training programs to improve the quality and productivity of the team


Operational Delivery


Understands operational principles of service delivery and uses data to support continuous improvement
Ability to use data and insights to prepare metric reviews
Acts as the operational representative for business teams to understand voice of the partner in key process or policy changes
Builds plans to test and experiment new approaches to service delivery


Continuous Improvement


Uses data to identify areas of ongoing improvement in how service is delivered
Guideline Development: Collaborate with the annotation team and linguistic experts to refine and develop annotation guidelines, taking into consideration different language nuances, linguistic phenomena, and use cases.
Feedback Loop: Continuously communicate with the model development team to provide insights and observations regarding annotation challenges, linguistic subtleties, and potential improvements for the language model's performance.
Data Integrity: Ensure the accuracy and integrity of the annotated data by performing regular quality checks, identifying and addressing inconsistencies, and maintaining a high standard of data cleanliness.
Collaboration: Work closely with other annotation team members, data scientists, and linguists to ensure effective collaboration and knowledge sharing, contributing to a positive and productive work environment.
Adaptation: Keep up-to-date with the latest linguistic trends, developments, and emerging language phenomena to adapt annotation strategies and guidelines accordingly.


Basic Qualifications


Business Analyst with experience working to deliver annotated training and evaluation data to train AI models. Experience working with large data and Quicksights dashboards (building and modification).


Preferred Qualifications


Experience working with ASW S3 buckets and data input and output workflows. more

Key job responsibilities


Receiving and storage of IT asset and peripheral orders
Picking IT assets for configuration, deployment and shipping
Maintain inventory levels including receiving, storage, organization, and auditing
Preparation of IT assets for transportation in line with IT and Information Security polices
Appropriate management of returned IT assets for reuse, reverse... logistics processes, or disposal


Basic Qualifications


Highly self-motivated and customer-centric
Ability to work under supervision
English Language Skills


Preferred Qualifications


Experience with Microsoft Office Excel, and Outlook
Experience in customer service
Previous experience in Warehouse Environment.
Excellent written and verbal communication skills
Ability to prioritize work based on department and production objectives more

We are seeking a dedicated German speaking Auditor to join our team and contribute to the development and enhancement of advanced natural language processing models. As an auditor, you will be responsible for evaluating annotated datasets that will be used to train and improve generative AI models. Your meticulous attention to detail and linguistic expertise will play a crucial role in ensuring... the accuracy and effectiveness of our models.


Key job responsibilities


Quality Assurance: Review and verify annotations made by fellow annotators for consistency, accuracy, and adherence to guidelines. Provide constructive feedback to maintain annotation quality.
Domain Expertise: Gain proficiency in understanding and annotating texts across various experiences, organizations and more, to support the creation of specialized models.
Data Integrity: Ensure the accuracy and integrity of the annotated data by performing regular quality checks, identifying and addressing inconsistencies, and maintaining a high standard of data cleanliness.


A day in the life


You will evaluate labels and annotated data for various projects across our organization, some projects will last longer than others, but expect a variation of different evaluation requests month to month.


Basic Qualifications


Native German Speaker


Candidates must have completed


at least 6 months Auditing experience in Quality assurance or Annotations teams providing both German and English Support
Matric/Grade12/NQF4 or equivalent or higher qualification/s
Comfort and experience communicating and influencing across job levels with both internal and external partners
Can deep dive on audited results to find root causes
Must be exceeding quality targets and productivity targets for the last 3 months
Not currently on attendance probation or any conduct warnings in the last 3 months
Strong understanding of linguistic concepts, grammar, syntax, and language variations.
Detail-oriented with exceptional analytical and problem-solving skills.
Excellent communication skills, both written and verbal, to collaborate effectively with cross-functional teams.
Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
Strong computer skills, including proficiency in using annotation tools and software.
Ethical and professional approach to handling sensitive data and maintaining confidentiality.


Preferred Qualifications


Proficiency in multiple languages, both spoken and written, with a keen eye for linguistic nuances.
Prior experience in linguistic annotation, data labeling, or similar roles is a plus.
Familiarity with natural language processing (NLP) and machine learning concepts is advantageous. more

DESCRIPTION


We are looking for a Graphics Designer/Motion graphics who will work on different Cross-channel/Cross-site marketing projects, all aimed at supporting marketing campaigns and offering clients compelling and engaging visual experiences. The candidate should be a learning expert who is creative, analytical and able to deliver to high standards.


Key job... Responsibilities


Design marketing and promotional materials including banners posters, social media post campaigns and off-site banners, maintaining high productivity, quality standards and meeting turnaround time targets.
Design landing pages for brands, Newsletter, new offers & campaign.
Design, animate, create motion graphics assets for XCM, onsite and other channels.
Performs other tasks as required to support the publication of a high volume of high-quality videos XCM
Create Gif Animation
Create slicing for web pages.
Work on Google banners for deals & new campaign.
Create & design new ideas & artwork for events & campaigns.
Implement creative posts for social media.
Propose user-centered designs by integrating style guides, creativity, customer feedback, site metrics, and usability findings.
Exhibit an ability to follow creative lead as expected, and also contribute to push the creative envelope in a constructive, memorable way with the customer in mind.
Successfully lift and adapt global assets for local use.


BASIC QUALIFICATIONS


Bachelors or equivalent qualification (marketing, design, branding)


PREFERRED QUALIFICATIONS


Adobe photo shop, figma and other design platforms more

Key job responsibilities


The Customer Support Analyst serves as the primary level of support for KDP users providing timely and accurate operational assistance. You will communicate with customers by mail, chat and phone while utilizing a variety of tools to navigate accounts, research, and review policies and communicate effective solutions in a fast-paced environment. A Customer Support... Analyst is expected to address customer pain points, provide process improvements, and develop internal documentation, all while adhering to service level agreements for contact channels.


Basic Qualification


Fluent in English and Spanish, both written and verbal.
1-2 years of work experience in a Customer Service or Contact Centre environment
High School Diploma OR relevant NQF level qualification
Computer literacy (Excel, Word, PowerPoint, Outlook)


Preferred Qualifications


Previous Amazon Customer Service experience
Comfort and experience with the use of technical and payment tools/systems
Experience working with KPIs and SLAs
Ability to work in teams where team members are in different locations and belong to different cultures.
Ability to work in changing environment
Flexibility to work shifts which includes overnight and weekends
Prior experience in process improvement initiatives or Six Sigma more

Key job responsibilities


The Customer Support Analyst serves as the primary level of support for KDP users providing timely and accurate operational assistance. You will communicate with customers by mail, chat and phone while utilizing a variety of tools to navigate accounts, research, and review policies and communicate effective solutions in a fast-paced environment. A Customer Support... Analyst is expected to address customer pain points, provide process improvements, and develop internal documentation, all while adhering to service level agreements for contact channels.


Basic Qualifications


Fluent in English and German, both written and verbal.
1-2 years of work experience in a Customer Service or Contact Centre environment
High School Diploma OR relevant NQF level qualification
Computer literacy (Excel, Word, PowerPoint, Outlook)


Preferred Qualifications


Previous Amazon Customer Service experience
Comfort and experience with the use of technical and payment tools/systems
Experience working with KPIs and SLAs
Ability to work in teams where team members are in different locations and belong to different cultures.
Ability to work in changing environment
Flexibility to work shifts which includes overnight and weekends
Prior experience in process improvement initiatives or Six Sigma more