Lead monthly management reporting and provide insightful data analysis
Lead financial reporting and analysis processes
Manage the preparation of company’s budget and financial forecasts
Oversee banking operations, including managing and authorizing payments
Lead fundraising and investment activities, such as due diligence, contracting, and reporting
Analyze costs and drive cost-saving... initiatives to optimize resources.
Develop and manage procurement processes, approvals, and significant purchases
Build strong networks with local and expatriate business leaders to gain valuable market more

Support top management in Uganda by analyzing data and processes of various business functions: Sales, Debt Collection, Risk, Finance, Marketing, HR, fraud prevention, business control, and similar
Leverage external and internal performance data to come up with insights to develop best-in-class fraud policies that will create value for the company and its customers
Deep dive into individual... fraud events to perform root cause analyses and combine the insights with a data-driven approach to develop fraud defences
Partner with risk, sales, and debt collection teams to execute fraud policies and features
Implement fraud risk metric monitoring by researching/ resolving risk events and developing levers that mitigate risk factors
Analyze incoming data for changes in existing fraud trends and identify new fraud trends
Foster a strong fraud prevention culture in the organization more

Monitor and manage incoming service desk tickets in Jira.
Categorize, prioritize, and resolve tickets based on SLA.
Update tickets with accurate troubleshooting steps, resolutions, and status changes.

Support the team in by interpreting data from our CRM and external databases during the implementation of new projects
Help the business understand product and process performance by extracting data and delivering actionable insights
Use data-driven analysis to propose improvements in product setup and operational processes
Build automated dashboards and reports to promote company-wide... understanding of key metrics (we use Power Bl and Redash.io)
Analyze operational activities and performance, primarily in sales and debt collection
Conduct A/B testing across departments to identify more effective ways to achieve results
Assist the team with technical or data-related challenges
What You will need:
Working knowledge of SQL (basic required, intermediate preferred)
Strong interest in data analytics, ideally supported by relevant coursework or certification (e.g., in SQL or data analysis)
A proactive mindset with a can-do attitude and a strong sense of ownership more

Mogo is seeking a skilled and experienced Credit Analyst to join our team. The successful candidate will play a key role in assessing creditworthiness, managing risk, and supporting business planning initiatives. This position requires a strong analytical mindset, attention to detail, and the ability to work collaboratively with stakeholders.

Conduct thorough risk analysis to identify potential... credit issues.
Assist in business analysis and planning to support strategic decision-making.
Demonstrate tenacity and the ability to work effectively under tight deadlines.
Apply analytical skills with a keen attention to detail in reviewing credit applications and financial statements.
Collaborate with team members and manage relationships with stakeholders to ensure smooth credit processes.
Utilize good writing and typing skills to prepare reports, correspondence, and documentation. more

This is a full-time on-site role located in Masindi & Hoima for Logbook Sales Agents. The Logbook Sales Agents will be responsible for managing customer relationships, selling logbook loans, and providing excellent customer service. Daily tasks include conducting sales presentations, processing loan applications, training customers about our financing options, and ensuring an outstanding customer... experience.

Strong Communication and Customer Service skills
Sales and Insurance experience
Ability to conduct effective Training sessions
Excellent interpersonal skills and a customer-oriented attitude
Ability to work independently and manage time effectively
Previous experience in the finance or FinTech industry is a plus
A’ Level and O’ level, are encouraged to apply more

Key Duties and Responsibilities:

Provide positive leadership, guidance; coaching and mentoring to the call center team to achieve individual, team and departmental quality (calls, emails, chats) objectives and key results. Also responsible for nurturing potential call center quality analysts.
Promote an environment of Continuous improvement in line with MOGO call Centre performance standards.... Monitor and evaluate calls to drive adherence to MOGO policies and compliance to standard operating procedures through mystery calling, compliance checks, live listening in, live barging, whispering among others. Provide on-going feedback to help develop and train Agents to improve performance. Support coaching efforts of trainers and supervisors
Conduct regular reviews and give real-time feedback in line with the agent’s performance.
Develop and implement special projects/initiatives. Champion the implementation of process changes and update agents as soon as these come up. Conduct call calibration sessions to ensure that all the stakeholders speak the same language, initiating and tracking QA corrective action requests and liaising with key stakeholders for alignment and buy-in.
Organize and support inform new hire classes on quality processes. Oversee the cross training and up training of Agents.
Review and interpret historical reports and provide stakeholders with feedback for improvement in business operations. Supervise Agent /reports of trends and observations to ensure Customer satisfaction.
Support team leaders in real-time Queue monitoring and managing floor productivity in cases of shrinkage. more

Key Duties and Responsibilities:

Achieve or exceed weekly, monthly, and yearly sales targets for Boda loans and related Mogo products.
Conduct field visits to engage potential customers, promote Mogo’s finance products, and encourage purchases.
Screen and enroll qualifying customers, ensuring compliance with company criteria and maintaining high portfolio quality. Explain product features,... benefits, and loan terms to customers, tailoring pitches to meet their specific needs.
Follow up on customer payment commitments to ensure timely loan repayments and minimize defaults.
Maintain accurate and up-to-date records of sales activities, customer appointments, payment schedules, and complaints in the company’s ERP system.
Address customer questions, concerns, and objections professionally, escalating complex issues to the Branch Manager or relevant departments as needed.
Build and sustain long-lasting relationships with customers to drive satisfaction and repeat business.
Monitor competitor products, market trends, and customer feedback to provide insights for improving Mogo’s offerings and sales processes.
Adhere to company policies, procedures, and regulatory requirements in all sales and loan administration activities.
Undertake any other tasks assigned by the Branch Manager. more

Key Duties and Responsibilities:

Oversee and manage a team of Telesales Agents to ensure achievement of team and individual sales targets and key performance indicators (KPIs).
Monitor and evaluate agent performance, providing coaching, feedback, and training to enhance productivity, call quality, and customer satisfaction.
Develop and implement telesales strategies to promote Mogo’s finance... products and optimize lead conversion rates.
Analyze sales data and pipeline reports to identify trends, opportunities, and areas for improvement, presenting actionable insights to management.
Ensure accurate and timely documentation of customer interactions and sales activities in the ERP system by the team.
Handle escalated customer inquiries, objections, or complaints, ensuring professional resolution and maintaining customer satisfaction.
Foster a positive and motivating team environment, encouraging collaboration, adherence to
Conduct regular team meetings and training sessions to improve product knowledge, sales techniques, and customer service skills.
Collaborate with other departments to streamline processes and enhance the customer experience.
Assist in the recruitment, onboarding, and training of new Telesales Agents.
Ensure adherence to scripts, call protocols, and quality standards while tailoring approaches to meet customer needs. more

Key Duties and Responsibilities:

Develop and oversee quality assurance programs to ensure high standards in customer service and sales performance.
Monitor customer interactions, ensuring compliance with company policies and regulations.
Design and deliver training programs to enhance team skills in product knowledge, sales, and customer handling performance data.
Collaborate with department... heads to align training with business goals and sales targets.
Maintain updated training materials and accurate records in the ERP system.
Facilitate onboarding for new hires and resolve escalated quality/training issues.
Stay updated on industry trends and regulatory changes to improve training and quality standards.
Undertake tasks assigned by the Head of Customer Service and Sales Operations. more