This is a full-time on-site role located in Masindi & Hoima for Logbook Sales Agents. The Logbook Sales Agents will be responsible for managing customer relationships, selling logbook loans, and providing excellent customer service. Daily tasks include conducting sales presentations, processing loan applications, training customers about our financing options, and ensuring an outstanding customer... experience.

Strong Communication and Customer Service skills
Sales and Insurance experience
Ability to conduct effective Training sessions
Excellent interpersonal skills and a customer-oriented attitude
Ability to work independently and manage time effectively
Previous experience in the finance or FinTech industry is a plus
A’ Level and O’ level, are encouraged to apply more

Key Duties and Responsibilities:

Provide positive leadership, guidance; coaching and mentoring to the call center team to achieve individual, team and departmental quality (calls, emails, chats) objectives and key results. Also responsible for nurturing potential call center quality analysts.
Promote an environment of Continuous improvement in line with MOGO call Centre performance standards.... Monitor and evaluate calls to drive adherence to MOGO policies and compliance to standard operating procedures through mystery calling, compliance checks, live listening in, live barging, whispering among others. Provide on-going feedback to help develop and train Agents to improve performance. Support coaching efforts of trainers and supervisors
Conduct regular reviews and give real-time feedback in line with the agent’s performance.
Develop and implement special projects/initiatives. Champion the implementation of process changes and update agents as soon as these come up. Conduct call calibration sessions to ensure that all the stakeholders speak the same language, initiating and tracking QA corrective action requests and liaising with key stakeholders for alignment and buy-in.
Organize and support inform new hire classes on quality processes. Oversee the cross training and up training of Agents.
Review and interpret historical reports and provide stakeholders with feedback for improvement in business operations. Supervise Agent /reports of trends and observations to ensure Customer satisfaction.
Support team leaders in real-time Queue monitoring and managing floor productivity in cases of shrinkage. more

Key Duties and Responsibilities:

Achieve or exceed weekly, monthly, and yearly sales targets for Boda loans and related Mogo products.
Conduct field visits to engage potential customers, promote Mogo’s finance products, and encourage purchases.
Screen and enroll qualifying customers, ensuring compliance with company criteria and maintaining high portfolio quality. Explain product features,... benefits, and loan terms to customers, tailoring pitches to meet their specific needs.
Follow up on customer payment commitments to ensure timely loan repayments and minimize defaults.
Maintain accurate and up-to-date records of sales activities, customer appointments, payment schedules, and complaints in the company’s ERP system.
Address customer questions, concerns, and objections professionally, escalating complex issues to the Branch Manager or relevant departments as needed.
Build and sustain long-lasting relationships with customers to drive satisfaction and repeat business.
Monitor competitor products, market trends, and customer feedback to provide insights for improving Mogo’s offerings and sales processes.
Adhere to company policies, procedures, and regulatory requirements in all sales and loan administration activities.
Undertake any other tasks assigned by the Branch Manager. more

Key Duties and Responsibilities:

Oversee and manage a team of Telesales Agents to ensure achievement of team and individual sales targets and key performance indicators (KPIs).
Monitor and evaluate agent performance, providing coaching, feedback, and training to enhance productivity, call quality, and customer satisfaction.
Develop and implement telesales strategies to promote Mogo’s finance... products and optimize lead conversion rates.
Analyze sales data and pipeline reports to identify trends, opportunities, and areas for improvement, presenting actionable insights to management.
Ensure accurate and timely documentation of customer interactions and sales activities in the ERP system by the team.
Handle escalated customer inquiries, objections, or complaints, ensuring professional resolution and maintaining customer satisfaction.
Foster a positive and motivating team environment, encouraging collaboration, adherence to
Conduct regular team meetings and training sessions to improve product knowledge, sales techniques, and customer service skills.
Collaborate with other departments to streamline processes and enhance the customer experience.
Assist in the recruitment, onboarding, and training of new Telesales Agents.
Ensure adherence to scripts, call protocols, and quality standards while tailoring approaches to meet customer needs. more

Key Duties and Responsibilities:

Develop and oversee quality assurance programs to ensure high standards in customer service and sales performance.
Monitor customer interactions, ensuring compliance with company policies and regulations.
Design and deliver training programs to enhance team skills in product knowledge, sales, and customer handling performance data.
Collaborate with department... heads to align training with business goals and sales targets.
Maintain updated training materials and accurate records in the ERP system.
Facilitate onboarding for new hires and resolve escalated quality/training issues.
Stay updated on industry trends and regulatory changes to improve training and quality standards.
Undertake tasks assigned by the Head of Customer Service and Sales Operations. more

Were hiring a Sales Administrator to support our sales team and ensure smooth operations across branches and agent networks. This role involves coordinating daily sales activities, maintaining accurate data, supporting agents, and driving efficiency in the sales process.

Track and support Boda Logbook & Boda Finance sales.
Manage agent data, commissions, and reporting.
Act as a liaison... between agents, branches, and management. more

Key Duties and Responsibilities:

Identify, assess, and address customers’ needs promptly to ensure high levels of satisfaction and retention.
Collaborate with the Sales team and other Customer Care Agents to resolve customer inquiries, complaints, or escalations efficiently.
Process customer loan applications accurately, ensuring quick and compliant loan disbursements in line with company... policies.
Provide clear and professional explanations of Mogo’s finance products, loan terms, and processes to customers, tailoring communication to their needs.
Maintain accurate and up-to-date records of customer interactions, queries, and loan applications in the company’s ERP system.
Follow up with customers to ensure resolution of issues and provide ongoing support to enhance their experience.
Build and maintain strong customer relationships to foster trust, loyalty, and repeat business.
Identify opportunities to upsell or cross-sell Mogo products during customer interactions, in coordination with the Sales team.
Adhere to company policies, procedures, and regulatory requirements, maintaining a high level of confidentiality and professionalism.
Provide feedback on customer trends, challenges, and needs to improve service delivery and product offerings.
Undertake any other tasks assigned by the Customer Care Manager. more

Key Duties and Responsibilities:

Conduct outbound calls to potential customers to introduce and promote Mogo’s financial products.
Effectively explain product features, benefits, and terms to customers, tailoring the pitch to suit their specific needs.
Respond to inbound inquiries and convert leads into successful sales.
Follow up on warm leads and manage a pipeline of prospects.
Maintain... accurate records of customer interactions, in ERP.
Provide exceptional service by addressing customer questions, concerns, and objections professionally.
Build strong relationships with customers to ensure satisfaction and repeat business for MOGO.
Consistently meet or exceed individual and team sales goals and key performance indicators (KPls).
Adhere to all company policies, procedures, and regulatory requirements.
Undertake any other tasks assigned by the supervisor more

Qualifications in Credit Management
Three years of experience in credit analysis

Qualifications in Credit Management
Three years of experience in credit analysis

We are seeking a motivated and skilled Call Centre Agent to join our Debt Collection team at MOGO Uganda. This role involves engaging with customers through various communication channels, providing essential product and service information, and ensuring accurate record-keeping. If you thrive in a fast-paced environment and possess strong communication skills, we want to hear from you!

Handle... inquiries from customers and staff via phone, email, SMS, and chat.
Educate current and potential customers about our products and services.
Make and receive calls as directed by the Head of Customer Care or designated supervisor.
Accurately update communication logs for every interaction.
Actively participate in team meetings and contribute to discussions.
Engage in sales activities to collect payments over the phone and address
any issues in tracker functionality.
Maintain accurate and up-to-date customer records. more