Lead monthly management reporting and provide insightful data analysis
Lead financial reporting and analysis processes
Manage the preparation of company’s budget and financial forecasts
Oversee banking operations, including managing and authorizing payments
Lead fundraising and investment activities, such as due diligence, contracting, and reporting
Analyze costs and drive cost-saving... initiatives to optimize resources.
Develop and manage procurement processes, approvals, and significant purchases
Build strong networks with local and expatriate business leaders to gain valuable market more

Support top management in Uganda by analyzing data and processes of various business functions: Sales, Debt Collection, Risk, Finance, Marketing, HR, fraud prevention, business control, and similar
Leverage external and internal performance data to come up with insights to develop best-in-class fraud policies that will create value for the company and its customers
Deep dive into individual... fraud events to perform root cause analyses and combine the insights with a data-driven approach to develop fraud defences
Partner with risk, sales, and debt collection teams to execute fraud policies and features
Implement fraud risk metric monitoring by researching/ resolving risk events and developing levers that mitigate risk factors
Analyze incoming data for changes in existing fraud trends and identify new fraud trends
Foster a strong fraud prevention culture in the organization more

Monitor and manage incoming service desk tickets in Jira.
Categorize, prioritize, and resolve tickets based on SLA.
Update tickets with accurate troubleshooting steps, resolutions, and status changes.

Support the team in by interpreting data from our CRM and external databases during the implementation of new projects
Help the business understand product and process performance by extracting data and delivering actionable insights
Use data-driven analysis to propose improvements in product setup and operational processes
Build automated dashboards and reports to promote company-wide... understanding of key metrics (we use Power Bl and Redash.io)
Analyze operational activities and performance, primarily in sales and debt collection
Conduct A/B testing across departments to identify more effective ways to achieve results
Assist the team with technical or data-related challenges
What You will need:
Working knowledge of SQL (basic required, intermediate preferred)
Strong interest in data analytics, ideally supported by relevant coursework or certification (e.g., in SQL or data analysis)
A proactive mindset with a can-do attitude and a strong sense of ownership more

Mogo is seeking a skilled and experienced Credit Analyst to join our team. The successful candidate will play a key role in assessing creditworthiness, managing risk, and supporting business planning initiatives. This position requires a strong analytical mindset, attention to detail, and the ability to work collaboratively with stakeholders.

Conduct thorough risk analysis to identify potential... credit issues.
Assist in business analysis and planning to support strategic decision-making.
Demonstrate tenacity and the ability to work effectively under tight deadlines.
Apply analytical skills with a keen attention to detail in reviewing credit applications and financial statements.
Collaborate with team members and manage relationships with stakeholders to ensure smooth credit processes.
Utilize good writing and typing skills to prepare reports, correspondence, and documentation. more

This is a full-time on-site role located in Masindi & Hoima for Logbook Sales Agents. The Logbook Sales Agents will be responsible for managing customer relationships, selling logbook loans, and providing excellent customer service. Daily tasks include conducting sales presentations, processing loan applications, training customers about our financing options, and ensuring an outstanding customer... experience.

Strong Communication and Customer Service skills
Sales and Insurance experience
Ability to conduct effective Training sessions
Excellent interpersonal skills and a customer-oriented attitude
Ability to work independently and manage time effectively
Previous experience in the finance or FinTech industry is a plus
A’ Level and O’ level, are encouraged to apply more

Key Duties and Responsibilities:

Provide positive leadership, guidance; coaching and mentoring to the call center team to achieve individual, team and departmental quality (calls, emails, chats) objectives and key results. Also responsible for nurturing potential call center quality analysts.
Promote an environment of Continuous improvement in line with MOGO call Centre performance standards.... Monitor and evaluate calls to drive adherence to MOGO policies and compliance to standard operating procedures through mystery calling, compliance checks, live listening in, live barging, whispering among others. Provide on-going feedback to help develop and train Agents to improve performance. Support coaching efforts of trainers and supervisors
Conduct regular reviews and give real-time feedback in line with the agent’s performance.
Develop and implement special projects/initiatives. Champion the implementation of process changes and update agents as soon as these come up. Conduct call calibration sessions to ensure that all the stakeholders speak the same language, initiating and tracking QA corrective action requests and liaising with key stakeholders for alignment and buy-in.
Organize and support inform new hire classes on quality processes. Oversee the cross training and up training of Agents.
Review and interpret historical reports and provide stakeholders with feedback for improvement in business operations. Supervise Agent /reports of trends and observations to ensure Customer satisfaction.
Support team leaders in real-time Queue monitoring and managing floor productivity in cases of shrinkage. more

Key Duties and Responsibilities:

Achieve or exceed weekly, monthly, and yearly sales targets for Boda loans and related Mogo products.
Conduct field visits to engage potential customers, promote Mogo’s finance products, and encourage purchases.
Screen and enroll qualifying customers, ensuring compliance with company criteria and maintaining high portfolio quality. Explain product features,... benefits, and loan terms to customers, tailoring pitches to meet their specific needs.
Follow up on customer payment commitments to ensure timely loan repayments and minimize defaults.
Maintain accurate and up-to-date records of sales activities, customer appointments, payment schedules, and complaints in the company’s ERP system.
Address customer questions, concerns, and objections professionally, escalating complex issues to the Branch Manager or relevant departments as needed.
Build and sustain long-lasting relationships with customers to drive satisfaction and repeat business.
Monitor competitor products, market trends, and customer feedback to provide insights for improving Mogo’s offerings and sales processes.
Adhere to company policies, procedures, and regulatory requirements in all sales and loan administration activities.
Undertake any other tasks assigned by the Branch Manager. more

Key Duties and Responsibilities:

Oversee and manage a team of Telesales Agents to ensure achievement of team and individual sales targets and key performance indicators (KPIs).
Monitor and evaluate agent performance, providing coaching, feedback, and training to enhance productivity, call quality, and customer satisfaction.
Develop and implement telesales strategies to promote Mogo’s finance... products and optimize lead conversion rates.
Analyze sales data and pipeline reports to identify trends, opportunities, and areas for improvement, presenting actionable insights to management.
Ensure accurate and timely documentation of customer interactions and sales activities in the ERP system by the team.
Handle escalated customer inquiries, objections, or complaints, ensuring professional resolution and maintaining customer satisfaction.
Foster a positive and motivating team environment, encouraging collaboration, adherence to
Conduct regular team meetings and training sessions to improve product knowledge, sales techniques, and customer service skills.
Collaborate with other departments to streamline processes and enhance the customer experience.
Assist in the recruitment, onboarding, and training of new Telesales Agents.
Ensure adherence to scripts, call protocols, and quality standards while tailoring approaches to meet customer needs. more

Key Duties and Responsibilities:

Develop and oversee quality assurance programs to ensure high standards in customer service and sales performance.
Monitor customer interactions, ensuring compliance with company policies and regulations.
Design and deliver training programs to enhance team skills in product knowledge, sales, and customer handling performance data.
Collaborate with department... heads to align training with business goals and sales targets.
Maintain updated training materials and accurate records in the ERP system.
Facilitate onboarding for new hires and resolve escalated quality/training issues.
Stay updated on industry trends and regulatory changes to improve training and quality standards.
Undertake tasks assigned by the Head of Customer Service and Sales Operations. more

Were hiring a Sales Administrator to support our sales team and ensure smooth operations across branches and agent networks. This role involves coordinating daily sales activities, maintaining accurate data, supporting agents, and driving efficiency in the sales process.

Track and support Boda Logbook & Boda Finance sales.
Manage agent data, commissions, and reporting.
Act as a liaison... between agents, branches, and management. more

Key Duties and Responsibilities:

Identify, assess, and address customers’ needs promptly to ensure high levels of satisfaction and retention.
Collaborate with the Sales team and other Customer Care Agents to resolve customer inquiries, complaints, or escalations efficiently.
Process customer loan applications accurately, ensuring quick and compliant loan disbursements in line with company... policies.
Provide clear and professional explanations of Mogo’s finance products, loan terms, and processes to customers, tailoring communication to their needs.
Maintain accurate and up-to-date records of customer interactions, queries, and loan applications in the company’s ERP system.
Follow up with customers to ensure resolution of issues and provide ongoing support to enhance their experience.
Build and maintain strong customer relationships to foster trust, loyalty, and repeat business.
Identify opportunities to upsell or cross-sell Mogo products during customer interactions, in coordination with the Sales team.
Adhere to company policies, procedures, and regulatory requirements, maintaining a high level of confidentiality and professionalism.
Provide feedback on customer trends, challenges, and needs to improve service delivery and product offerings.
Undertake any other tasks assigned by the Customer Care Manager. more

Key Duties and Responsibilities:

Conduct outbound calls to potential customers to introduce and promote Mogo’s financial products.
Effectively explain product features, benefits, and terms to customers, tailoring the pitch to suit their specific needs.
Respond to inbound inquiries and convert leads into successful sales.
Follow up on warm leads and manage a pipeline of prospects.
Maintain... accurate records of customer interactions, in ERP.
Provide exceptional service by addressing customer questions, concerns, and objections professionally.
Build strong relationships with customers to ensure satisfaction and repeat business for MOGO.
Consistently meet or exceed individual and team sales goals and key performance indicators (KPls).
Adhere to all company policies, procedures, and regulatory requirements.
Undertake any other tasks assigned by the supervisor more

Qualifications in Credit Management
Three years of experience in credit analysis

Qualifications in Credit Management
Three years of experience in credit analysis

We are seeking a motivated and skilled Call Centre Agent to join our Debt Collection team at MOGO Uganda. This role involves engaging with customers through various communication channels, providing essential product and service information, and ensuring accurate record-keeping. If you thrive in a fast-paced environment and possess strong communication skills, we want to hear from you!

Handle... inquiries from customers and staff via phone, email, SMS, and chat.
Educate current and potential customers about our products and services.
Make and receive calls as directed by the Head of Customer Care or designated supervisor.
Accurately update communication logs for every interaction.
Actively participate in team meetings and contribute to discussions.
Engage in sales activities to collect payments over the phone and address
any issues in tracker functionality.
Maintain accurate and up-to-date customer records. more

Conduct outbound calls to potential customers to introduce and promote Mogo’s financial products.
Effectively explain product features, benefits, and terms to customers, tailoring the pitch to suit their specific needs.
Respond to inbound inquiries and convert leads into successful sales.
Follow up on warm leads and manage a pipeline of prospects.
Maintain accurate records of customer... interactions, in ERP.
Provide exceptional service by addressing customer questions, concerns, and objections professionally.
Build strong relationships with customers to ensure satisfaction and repeat business for MOGO.
Consistently meet or exceed individual and team sales goals and key performance indicators (KPIs).
Adhere to all company policies, procedures, and regulatory requirements.
Undertake any other tasks assigned by the supervisor more

Overseeing the day-to-day operations and achieving the branch’s monthly loan issuance targets in alignment with branch staff.
Lead, monitor and maintain healthy work environment with branch staff to achieve the branch and Company objectives.
Ensure high productivity of all channels by engaging – walk in, field sales officers’ enquiries, Agents enquiries, Boda -Boda Association... enquiries.
Manage and reconcile the stocks on a daily basis and maintain the office infrastructure efficiently and follow the security protocols in the best interest of the company.
Keep and maintain harmony at the branch by ensuring that all conflicts and grievances are duly attended to.
Ensure and enforce compliance with the company’s set policies and procedures and as occasionally communicated with branch.
Initiate and implement creative ideas that will help the branch to achieve its sales targets, implement best practices for flawless branch operations.
Manage business partnership with all stakeholders that relate with the branch.
Maintain a good customer relationship experience regime at the branch that should keep both internal and external customers well served and happy.
Support in ensuring appropriate communication with different departments whenever needed for smooth operations.
Ensure that the branch is tidy, stock is clean and well positioned.
Follow and maintain the core values of company- Integrity, teamwork, customer care and transparency.
Any other duties that may be assigned. more

Overseeing the day-to-day operations and achieving the branch’s monthly loan issuance targets in alignment with branch staff.
Lead, monitor and maintain healthy work environment with branch staff to achieve the branch and Company objectives.
Ensure high productivity of all channels by engaging – walk in, field sales officers’ enquiries, Agents enquiries, Boda -Boda Association... enquiries.
Manage and reconcile the stocks on a daily basis and maintain the office infrastructure efficiently and follow the security protocols in the best interest of the company.
Keep and maintain harmony at the branch by ensuring that all conflicts and grievances are duly attended to.
Ensure and enforce compliance with the company’s set policies and procedures and as occasionally communicated with branch.
Initiate and implement creative ideas that will help the branch to achieve its sales targets, implement best practices for flawless branch operations.
Manage business partnership with all stakeholders that relate with the branch.
Maintain a good customer relationship experience regime at the branch that should keep both internal and external customers well served and happy.
Support in ensuring appropriate communication with different departments whenever needed for smooth operations.
Ensure that the branch is tidy, stock is clean and well positioned.
Follow and maintain the core values of company- Integrity, teamwork, customer care and transparency.
Any other duties that may be assigned. more

Evaluate the value of cars using industry-standard valuation techniques and tools.
Consider various factors such as make, model, year, condition, mileage, and market trends to determine accurate valuations.
Install GPS trackers on cars to facilitate efficient monitoring and tracking for the duration of the loan.
Ensure proper installation and functionality of trackers while adhering to... established guidelines and procedures.
Install SIM cards to the GPS devices. more

Evaluate the value of cars using industry-standard valuation techniques and tools.
Consider various factors such as make, model, year, condition, mileage, and market trends to determine accurate valuations.
Install GPS trackers on cars to facilitate efficient monitoring and tracking for the duration of the loan.
Ensure proper installation and functionality of trackers while adhering to... established guidelines and procedures.
Install SIM cards to the GPS devices. more