Key Duties and Responsibilities:

Oversee and manage a team of Telesales Agents to ensure achievement of team and individual sales targets and key performance indicators (KPIs).
Monitor and evaluate agent performance, providing coaching, feedback, and training to enhance productivity, call quality, and customer satisfaction.
Develop and implement telesales strategies to promote Mogo’s finance products and optimize lead conversion rates.
Analyze sales data and pipeline reports to identify trends, opportunities, and areas for improvement, presenting actionable insights to management.
Ensure accurate and timely documentation of customer interactions and sales activities in the ERP system by the team.
Handle escalated customer inquiries, objections, or complaints, ensuring professional resolution and maintaining customer satisfaction.
Foster a positive and motivating team environment, encouraging collaboration, adherence to
Conduct regular team meetings and training sessions to improve product knowledge, sales techniques, and customer service skills.
Collaborate with other departments to streamline processes and enhance the customer experience.
Assist in the recruitment, onboarding, and training of new Telesales Agents.
Ensure adherence to scripts, call protocols, and quality standards while tailoring approaches to meet customer needs.