We are seeking a motivated and skilled Call Centre Agent to join our Debt Collection team at MOGO Uganda. This role involves engaging with customers through various communication channels, providing essential product and service information, and ensuring accurate record-keeping. If you thrive in a fast-paced environment and possess strong communication skills, we want to hear from you!

Handle inquiries from customers and staff via phone, email, SMS, and chat.
Educate current and potential customers about our products and services.
Make and receive calls as directed by the Head of Customer Care or designated supervisor.
Accurately update communication logs for every interaction.
Actively participate in team meetings and contribute to discussions.
Engage in sales activities to collect payments over the phone and address
any issues in tracker functionality.
Maintain accurate and up-to-date customer records.