Key Duties and Responsibilities:

Develop and oversee quality assurance programs to ensure high standards in customer service and sales performance.
Monitor customer interactions, ensuring compliance with company policies and regulations.
Design and deliver training programs to enhance team skills in product knowledge, sales, and customer handling performance data.
Collaborate with department heads to align training with business goals and sales targets.
Maintain updated training materials and accurate records in the ERP system.
Facilitate onboarding for new hires and resolve escalated quality/training issues.
Stay updated on industry trends and regulatory changes to improve training and quality standards.
Undertake tasks assigned by the Head of Customer Service and Sales Operations.