Job Description


 At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be... part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
The ideal candidate will have hands-on experience with next-generation firewalls, switching, cloud-managed networking solutions, and advanced monitoring tools. He/She will ensure secure and reliable connectivity for enterprise services, VPNs, Internet access, and integration with other managed network domains (MPBN, ISP, Enterprise). The role requires strong hands-on expertise in configuration, troubleshooting, and solution design, working closely with both local and remote teams to guarantee availability, performance, and compliance of IT services.


Responsibilities

Network Availability & Performance


Ensure continuous availability of LAN/WAN, VPNs, and Internet edge connectivity.
Monitor network performance using SolarWinds, Cloud Vision, or equivalent enterprise tools.
Conduct proactive health checks and respond to alerts.
Participate in DR drills and validate network readiness.
Ensure resilience testing and overall IP Core/Office network assurance.
Ensure Proper backup & Recovery of all the components.
High availability validation of the setup:
Provide end-to-end support for operations and troubleshooting of network devices and services.
Drive continuous improvement initiatives in network design, automation, and security posture.


Deployment & Configuration


Install, configure, and manage routers, switches, firewalls, and other network devices.
Support integration of enterprise services, ISP uplinks, and interconnects with MPBN/other domains.
Ensure “first-time-right” implementation of new services and projects.
Apply best practices for high availability, scalability, and QoS prioritization.
Support new integrations in voice, data, and charging networks where required.


Incident & Problem Management


Collaborate with remote and local teams to troubleshoot incidents.
 Perform root cause analysis and implement corrective actions.
Escalate and engage vendors for resolution (firewalls, ISP, equipment suppliers).
Document incidents, resolutions, and lessons learned.
Manage operational issues on caches, NNI, and Internet edge infrastructure.


Change & Access Control


Implement changes following approved change management processes.
Compile and deliver weekly change requests with the operations team.
Ensure compliance with organizational change procedures.
Manage access control for all networking devices and update audit trails.
Keep configuration baselines updated and reviewed regularly.


Security & Compliance


Administer and manage Firewalls, including policy design, security rule management, and threat prevention.
Engage providers for resolution of issues relating to DDoS, IPDR, and anti-spam solutions.
Support vulnerability remediation from security scans.
Ensure adherence to company IT security standards and governance.


Solution Design & Continuous Improvement


Recommend improvements for network architecture, capacity, and resilience.
Evaluate new technologies and provide input into IT/Enterprise strategy.
Act as a linkage between planning and operations teams for QoS and service delivery.
Provide technical guidance to peers and junior staff.
Contribute to enterprise service support and customer-centric solutions.


Documentation & Reporting


Maintain accurate documentation of network architecture, changes, and implementations.
Run monthly checks on critical documents and update as required.
Produce reports on performance, availability, incidents, and audits.
Ensure readiness for internal/external audits through structured documentation.


Qualifications

Educational Qualifications  


Bachelor’s degree in Computer Science, IT, or related discipline.
Networking certifications (CCNA/CCNP, JNCIA, or equivalent) desirable.
Palo Alto Networks Certified Network Security Engineer (PCNSE) desirable.
Arista Cloud Engineer (ACE) desirable.
Cisco Certified Network Professional (CCNP) or Cisco Meraki Certification desirable.


Relevant Experience & Technical Skills


10+ years of experience in enterprise networking.
Strong hands-on knowledge of enterprise routers, switches, firewalls, and VPNs.
Experience with DR drills, configuration audits, and ITIL-based operations.
Firewalls design, deployment, policies, and troubleshooting (Palo Alto Desirable).
Arista Switches (datacenter/enterprise switching (Arista desirable).
Cisco Meraki (SD-WAN, cloud-managed wireless and security appliances).
Proficiency in network monitoring tools like SolarWinds, Arista CloudVision etc..
Deep understanding of  TCP/IP, routing, switching, VPNs, NAT, and security protocols.
Experience in network design, capacity planning, and high-availability architecture.
Strong troubleshooting skills with ability to resolve complex L2-L7 issues.
Knowledge of automation/Scripting (Python/Ansible) would be an added advantage.


Other Requirements


Ability to work effectively with both remote and local teams.
Strong documentation, reporting, and organizational skills.
Solution-oriented mindset with resilience (“deep-feeted” ownership of responsibilities).
Customer-centric, proactive, and adaptable to business needs.
High integrity, strong communication skills, and ability to meet tight deadlines. more

Job Description


The role is responsible for: identifying and acquiring new merchants for payment processing services; developing and executing strategies to increase merchant acquisition, building relationships with potential merchants, and negotiating contract terms; and delivering revenue and market share objectives for merchant segment.


Responsibilities

Achievement of revenue... target within state/area


Analyzing merchant performance metrics to measure the success of merchant acquisition strategies for optimization of the overall business growth and improvement 
Negotiating contract terms and pricing with potential merchants, ensuring they are competitive and align with the company's objectives 
Constantly identifying opportunities for increasing the business merchant base 
Developing and managing budgets for merchant acquisition initiatives 
Responsible for recharge sales management from strategy development to execution and ensure competitive edge and revenue target achievement 
Tracking all on-going partnership and promptly circulate progress


Share of Customer Target


Ensuring full-fledged achievement of New Merchant targets by driving the merchant objectives
Collaborating with internal teams such as sales, marketing, and product development to develop merchant-specific content and promotions 
Building and maintaining relationships with potential merchants, providing guidance and support throughout the sales process 
Ensuring compliance with legal and regulatory requirements related to merchant segments


Channel Branding and Visibility


Ensuring appropriate and effective outlet branding is carried out in line with the “Picture of success (PICOS)” for merchants 
Identifying visibility opportunities for Smartcash brand within the merchant segments 
Effective management of merchant POS Materials stock in the warehouses across the country to avoid damage, wastage and obsolete materials 
Training Field Sales Team on POS deployment in line with “Picture of success”


Distribution Infrastructure


Developing and executing a comprehensive merchant acquisition strategy that aligns with the company's goals and target audience 
Identifying and targeting potential merchant segments through market research and data analysis 
Developing and executing Merchant agreements, ensuring they are mutually beneficial and meet merchant and company's objectives


Industry Awareness/Competition Intelligence


Staying up to date with industry trends and best practices to continuously optimize merchant acquisition strategies and stay ahead of competitors. 
Conducting market research to understand industry trends and identify new merchant acquisition opportunities 
Effectively reporting competitive activities observed in the market 
Immediately addressing or escalating any unusual activity that may be a threat to existing and potential merchants, and performance of the business


Qualifications

Educational Qualifications


First degree in social sciences, marketing, business management, engineering or computer science 
Masters in business administration or management will be an advantage 
Project management qualification will be an advantage


Relevant Experience


8-10 years of experience
Team leadership experience 
Relevant experience in products management and fintech industry 
Computer literacy 
Sales knowledge 
Product/ Service development 
Product/ Service management 
Interpersonal skills 
Customer orientation 
Financial services, banking, PSB and Fintech experience will be a great advantage


Other requirements


Excellent communication and negotiation skills, as well as experience in analyzing data and developing strategies to drive revenue growth. 
A deep understanding of the industry and the company's products or services is also important more

Job Description


The prospective role holder will contribute to the overall success of the organization by effectively managing Financial Reporting and Accounting processes.


Responsibilities


Ensure company level books closing process every month, quarter and year in terms of timelines and accuracy. 
Preparation of Financial Statements (Balance Sheet, Profit and Loss Statements,... Cash Flows and Notes on Accounts as per applicable IFRS and Banking Regulation by CBN).
Function as the custodian of the internal control framework as required by Regulation and drive cross functional compliance. 
Review of work related to vendor payments and ensure completeness of month end provisions. 
Ensure compliance of all statutory requirements related to Direct and Indirect taxation of the organization are met, including timely and accurate submissions returns, proper documentations, etc. 
Conduct reviews of the banking operations, analysis of trial balances including aging, movement, recoverability and impairment and perform variance analysis and sense checks. 
Ensure adherence to audit requirements including co-ordination with Statutory, Tax and Internal Auditors, regulatory audits, for timely closure as per calendar. 
Implement and ensure compliance with internal financial and accounting policies and procedures.
Maintain Financial Delegation of Authority (FDoA). 
Document and maintain complete and accurate supporting information for all financial transactions.
Develop and implement policies and procedures as required to ensure that company financial information is secure. 
Specify accounting and tax implication when new products are rolled out. 
Governance of tax accounting done by Shared Services team and guide them with relevant rules, steps etc.
Develop, implement, and maintain Chart of Accounts at Company Level. 
Develop and maintain financial accounting systems for Accounts Payable, Accounts Receivable, Fixed Assets, payroll etc., Manage the bookkeeping function using the Accounting Packages, including maintenance of the general ledger, accounts payable, accounts receivable etc.


Qualifications

Educational Qualifications


Minimum of a First Degree in Accounting, Finance or related disciplines. 
ACCA or ACA is required.


Relevant Experience


Minimum of 8 years of work experience in banking/financial services industry 
Experience of working in an Accounting /FINCON function in a Bank is a mandatory requirement.
Understands accounting principles, standards (IFRS) and Banking Regulations. 
High level of proficiency in the using the Oracle Flexcube/Accounting software
Proficient in using Microsoft Offices Software.
Proficient in the use of Microsoft office tools and accounting packages 
Good Interpersonal relationship required 
Strong problem solving and analytical skill more

Why Airtel Africa?


At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be... part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
To provide professional and strategic consultative services to Line Management in the delivery of HR value propositions in alignment with business and people strategy. Also to ensure necessary operational support for regional team operations.


Responsibilities

Effective Business Partnering


Liaise with respective function head in the alignment of general HR strategy with functional strategy.
Consult with function Head in promoting best fit HR value proposition
Provide support and representation for HR Subject Matter Experts in the functional units


Effective Headcount Management and Talent Management


Ensure efficient and effective headcount manpower planning in line with functional strategic plan
Champion the identification and deployment of talent in function of primary assignment
Facilitate the Performance Management process within function of primary assignment
Liaise with Line and Talent Development and Engagement in building people capacity and performance.


Continuously Improved Employee Engagement


Facilitate best fit Organizational Development interventions in area of Functional assignment (Skip Level Meetings, Town Hall Meetings, Spot Bonus awards and other R & R initiatives)
Implement Culture Change processes
Act as employee champion in respective functional area/region
Facilitate Employee Engagement cascade and development of action plans
Monitor implementation of Engagement Action Plan
Champion implementation of HR initiatives in the functional units.


Employee Relations


Provide apt advice and counsel to Line on talent management, performance management, conflict resolution and other areas of employee relations.
Facilitate and guide various stakeholders on corrective actions, grievances, conflicts and disciplinary procedures
Ensure business synchronization across departments within function of primary assignment (e.g. Village Meetings)
Ensure resolution of all staff welfare issues within agreed timelines


HR Information Management


Design of functional structure in Line with Headcount Management and Organizational Structure policy.
Conduct trends and report analysis on various HR indices.
Provide employee information as required by HR support functions, internal and external audit.
Ensure accuracy and management of employee records
Provide accurate Payroll inputs (Relocation Allowance, Promotion details, Overtime etc).


Qualifications

Educational Qualifications


First degree in Human Resources/Behavioral Sciences/ Accounting/ Engineering
A professional qualification of CIPMN, CIPD, SHRM is desirable


Relevant Experience & Functional / Technical Skills


At least 8-10 years of Human Resources experience in a multinational business environment, in a HR Generalist role
Experience working with organizational leaders to define and execute HR strategies linked to organizational goals
Solid problem-solving and business acumen skills
Proven organizational development, performance management and employee relations skills
Must demonstrate interpersonal savvy with the ability to maneuver through complex situations effectively while building constructive relationships


Other Requirements


Able to work on a broad variety of projects
Solid problem-solving and business acumen skills
Strong level of influence and negotiation skills.
Able to work efficiently as a team member
Ability to build partnerships in a matrix organizational environment along with providing coaching/counseling to all levels within the organization more

JOB PURPOSE


The Retail Experience Manager will lead the operational management of 540+ Company-Owned, Company-Operated (COCO) retail stores across Africa. The role holders’ mission is to drive profitability, customer satisfaction, and brand excellence while ensuring compliance and process innovation. 


  KEY RESPONSIBILITIES


Retail Performance & Profitability 
Drive P&L for 540+... stores, ensuring profitability through cost optimization and revenue growth. 
Monitor sales KPIs (footfall, conversion rates) and implement corrective actions.
Collaborate with Merchandising teams to optimize product mix per country. 
Customer Experience (CX) Excellence
Drive superior in-store CX through staff training, service standards, and feedback loops. 
Implement defined CX initiatives and track high-performing stores. 
Process Simplification & Automation 
Map end-to-end retail processes (inventory, staffing, replenishment) and eliminate inefficiencies. 
Deploy automation tools (QMS, CRM, Kiosk) and integrated POS systems. 
Brand Experience 
Roll out standardized, modern store designs to amplify Airtel’s brand identity.   
Ensure consistent visual merchandising and product displays
Compliance & Risk Mitigation 
Ensure adherence to local labor, tax, and retail regulations across 14 countries. 
Implement anti-fraud controls (cash management, inventory audits) and crisis management plans. 
Ensure compliance training is refreshed regularly for all teams. 


Education      


Bachelor’s degree in business/Retail Management; MBA preferred. 


Experience      


7-10 years’ work experience in retail management, including P&L ownership of stores. more

Responsibilities

Duties will include and not limited to:


Drive the Internal Audit plan and effectively coordinate with external partners to ensure execution
Supporting the Compliance Manager in obtaining all relevant licences, authorizations, services (products and tariff) approvals as per the law and regulations.
Preparation and submission of quarterly and annual compliance reports... to the Communications Authority and other relevant government authorities as may be required.
Review of new and proposed legislation, advice on its impact on the Airtel money activities.  
Support in engagement activities with (including without limitation) the Communications Authority, the Central Bank of Kenya, Financial Reporting Center and the Unclaimed Assets Authority.
Prepares and submits monthly and quarterly reports to general management level and highlights significant events promptly.
Support Business with mobile money commercial partnerships, review all Airtel Mobile Money contracts to support Commercial and Product teams with contract negotiation towards minimizing liabilities and adverse exposure for the Company.
Manage case files, settlements, reporting requirements (monthly legal register, show cause notice register) and external’ engagement in line with Airtel Money policies.
Maintain legal and regulatory internal compliance checklists.
End to end management and coordination of Shareholder Meetings, Board of Directors meetings and Board Committee meetings 
Preparation and submission of monthly, quarterly reports and filing of all statutory annual returns, 
Ensuring smooth relations and interface with other Divisions within the Company-on-Company Secretarial matters and corporate documents and records.


Qualifications

Qualifications and Required Competencies


Law Degree and an Advocate of the High Court of Kenya. A master’s degree in law, business or economics is an added advantage.
A Certified Public Secretary (CPS(K)) with a valid certificate of good standing 
Excellent knowledge of laws and regulations applicable to a telecommunications company.
Strong work ethics with a positive “get it done” attitude.
Good organization skills with exceptional attention to detail.
Good interpersonal and communication skills with a team-focused attitude.
Confident, voracious reader with an analytical mind, a desire to excel and a passion for legal work and the telecommunications industry. more

The role holder will:


Implement and monitor the Service Delivery strategy in assigned showroom
Ensure that the customer base within the territory enjoy remarkable and positive in-store experience at all contacts with complete query resolution.


Responsibilities

Showroom profitability and Stock Management (Financials):


To monitor, ensure adherence to process and as such provide... showroom report of sales, cash monitoring, stock management, petty cash disbursement, reconciliation and retirements, reporting of all activities within Airtel Showroom that directly impacts on company financials such as promos 
Track, Manage and control stock movement within and out of the warehouse
Ensure availability of all company products and services in assigned Showroom
Provide comprehensive report of all products and services in the Showroom.


Asset Management:


Manage all company assets in the Showroom. 
Ensure systems and equipment are in working conditions.
Escalate all Showroom facility issues for prompt resolution


Customer Experience/ Satisfaction at Showroom (Customer):


Relationship management: build a strong relationship between Airtel and all its customers. 
Create a database of customers’ traffic to the Showroom to ensure adequate and reliable data for feedback and upward selling and where necessary promos and other company requirement for effective decision making.


Query Resolution and SLA’S (Process):


Ensure Showroom agents have the required work tools/accesses. 
Ensure that all team members comply with set standards and meet SLA’s.  
Ensure 100% adherence on all Showroom processes and procedures by Showroom Agents. 
Escalate all issues beyond supervisor’s time and ability 
Ensure all Showroom queries are resolved within the approved SLA.
Monitor turnaround time for all queries/enquiries and institute process improvement when required
Monitor team members and track all pending issues to ensure pending complaints are treated.


Reports: 


Daily, weekly and monthly showroom reports 
ERC reconciliation reports


Educational Qualifications:


First degree in any related course


Relevant Experience


Minimum of 2 years' work experience in a Customer Service environment. 
Ability to work with minimal supervision 
Good analytic, report writing and problem-solving skills 
Good understanding of business processes 
Good knowledge of customer administrative systems – REMEDY, TABS, MINSAT, EXCEL etc


Other requirements:


Committed to common goals and values of the organization. 
Passion for customer satisfaction and service delivery 
A strong work ethic with positive attitude. 
Team Leader & Player: Independent, confident and objective.
Attention to detail/ excellent oral and written communication skills. 
Good presentation skills. 
Ability to maintain confidentiality at all times more

The Android Engineer plays a pivotal role in designing, developing, and scaling high-performance Android applications that serve millions of users. This position involves full ownership of the mobile app development lifecycle—from prototyping and optimization to launch and iteration—while adhering to best-in-class coding standards and industry practices. The engineer is responsible for building... modular, maintainable, and scalable architecture, integrating advanced Android APIs, and driving innovation through proprietary SDKs and cutting-edge features.

 

Responsibilities


Faster time-to-market and continuous product improvement: Exposed to entire development lifecycle as you prototype, create, optimise, test, launch, and refine the Airtel Android Apps.
Future-proof, maintainable codebase with high reusability: Play a critical role in ensuring modular and scalable design and architecture of Android Apps. Keeping up to date with best industry practices and lead adopting new technologies.
Increased customer satisfaction and app engagement: Set high standards for monitoring and getting to know challenges faced by customers and improving the experience.
Measurable growth in active users and feature adoption: Build features that will reach millions of users.
High team velocity and seamless cross-functional collaboration: Work with fellow designers and developers in an iterative environment with short and impactful development cycles.
Efficient code reuse and reduced development time for new apps: Develop cutting edge functional modules that will be integrated across all our Android apps.
Strategic partnerships enabled through robust technical infrastructure: Build proprietary SDKs to enable partnerships with other industry leaders.
Culture of creativity and problem-solving within the team: Brainstorm, contribute new ideas, conceive innovative strategies, and implement solutions to difficult problems.


Educational Qualifications: 


5+ years’ experience  developing large scale Android applications
Demonstrable knowledge of relational database i.e. Oracle, Sql, MySQL
Knowledge of popular Android frameworks – Espresso, RxJ ava, Retrofit, Dagger, Jetpack, Firebase
Command of memory management, view hierarchy, battery optimization and in-depth experience with multithreaded and networked applications 


Relevant Experience :


Worked with RESTful APIs, third-party SDK integrations and common technologies like HTTPS, JSON, OAuth and SQL. 
Proficiency in Kotlin (preferred) and Java
Experience developing backend services – RESTful APIs, GraphQL will be a big plus 
Experience working with A/B testing, Event frameworks will be a plus.
Ability to collaborate and drive results cross-team, ina complex working environment
Experience working in a cross-functional Agile team. 
Care for quality with an obsession for performance and willingness to spend time testing the team's work, as well as yours. more

As a Data Engineer, you will interact with the engineering team to solve problems and build, extend, optimize and refactor the back-end architecture of our growing products. This will involve working on our existing codebase along with new projects. Airtel Africa Digital Labs (AADL) has a highly passionate engineering-driven environment where your contribution will be felt immediately. All teams... at AADL are involved in every part of our development life cycle.

Responsibilities


Efficient, scalable, and high-quality data architecture: Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
Continuous availability of clean, accurate, and up-to-date data: Acquire data from primary or secondary data sources and maintain databases/data systems
Actionable insights that inform strategic business decisions: Identify, analyze, and interpret trends or patterns in complex data sets
Increased stakeholder satisfaction with analytics outputs: Work with management to prioritize business and information needs
Seamless integration of data solutions with infrastructure and systems: Coordinate with Infrastructure Team, System Engineering & DBA groups.
Reduced operational overhead and improved service delivery: Understand the capabilities of platform and ensure effective delivery/operations engagement


Educational Qualifications:


A Bachelor’s degree in ICT, Computer Science, Electronics Engineering, or related field from a recognized university
5+ years’ experience 
Demonstrable knowledge of relational database i.e. Oracle, Sql, MySQL
Scripting language – Shell or Python 
A good understating on Payment Banks and the architecture


Relevant Experience:


Technical expertise regarding data models, database design development, data mining and segmentation techniques
Strong knowledge of and experience with reporting packages, databases, programming frameworks.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy


Other requirements: 


Out of many tools and technologies, we use Java, MongoDb, Cassandra, Redis, Twem, Netty extensively for our back-end development; knowledge of these tools will be an added advantage. more

The role holder will be required to plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities

Increase Revenue earning customer net additions – Prepaid &... Postpaid


Identify and formulate state sales strategies to help Drive gross additions 
Supervise health of acquisitions, compliance on activations, 
Oversee activating connections as per the stipulated turnaround times


Increase Revenue from the State


Meet the Revenue targets for Prepaid and Postpaid in the State 
Focus on revenue growth through Data and Smartphone growth 
Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers


Expand distribution Width and Depth


Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
Ensure expansions to align to dimensioned number of Active Easy Charge Outlets 
Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets


Network Coverage & Quality


Network Optimization 
New Sites ROI and deployment 
Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state


Deliver Showroom Experience


Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
Ensure provision of standard Infrastructure at state showrooms.
Ensure showroom employees are up skilled in industry training and certifications for the role


Achieve Employee Engagement scores in line with the Engagement target for the State Business area


Continuously motivating the front-line employees through leadership by examples 
Implement all action plans that will address hygiene issues etc. from engagement survey


Qualifications

Educational Qualifications


Bachelor’s degree in Management or related Social Sciences 
Masters in Business Administration would be preferred additional qualification


Relevant Experience


10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses. 
Relevant experience in Telecom industry is desirable


Other requirements


Result Orientation 
Great problem-solving skills 
Good communications skills. 
Good interpersonal skills 
Customer centric 
Sound understanding of Sales systems and Process
Creative self starter more