The role holder will:


Implement and monitor the Service Delivery strategy in assigned showroom
Ensure that the customer base within the territory enjoy remarkable and positive in-store experience at all contacts with complete query resolution.


Responsibilities

Showroom profitability and Stock Management (Financials):


To monitor, ensure adherence to process and as such provide... showroom report of sales, cash monitoring, stock management, petty cash disbursement, reconciliation and retirements, reporting of all activities within Airtel Showroom that directly impacts on company financials such as promos 
Track, Manage and control stock movement within and out of the warehouse
Ensure availability of all company products and services in assigned Showroom
Provide comprehensive report of all products and services in the Showroom.


Asset Management:


Manage all company assets in the Showroom. 
Ensure systems and equipment are in working conditions.
Escalate all Showroom facility issues for prompt resolution


Customer Experience/ Satisfaction at Showroom (Customer):


Relationship management: build a strong relationship between Airtel and all its customers. 
Create a database of customers’ traffic to the Showroom to ensure adequate and reliable data for feedback and upward selling and where necessary promos and other company requirement for effective decision making.


Query Resolution and SLA’S (Process):


Ensure Showroom agents have the required work tools/accesses. 
Ensure that all team members comply with set standards and meet SLA’s.  
Ensure 100% adherence on all Showroom processes and procedures by Showroom Agents. 
Escalate all issues beyond supervisor’s time and ability 
Ensure all Showroom queries are resolved within the approved SLA.
Monitor turnaround time for all queries/enquiries and institute process improvement when required
Monitor team members and track all pending issues to ensure pending complaints are treated.


Reports: 


Daily, weekly and monthly showroom reports 
ERC reconciliation reports


Educational Qualifications:


First degree in any related course


Relevant Experience


Minimum of 2 years' work experience in a Customer Service environment. 
Ability to work with minimal supervision 
Good analytic, report writing and problem-solving skills 
Good understanding of business processes 
Good knowledge of customer administrative systems – REMEDY, TABS, MINSAT, EXCEL etc


Other requirements:


Committed to common goals and values of the organization. 
Passion for customer satisfaction and service delivery 
A strong work ethic with positive attitude. 
Team Leader & Player: Independent, confident and objective.
Attention to detail/ excellent oral and written communication skills. 
Good presentation skills. 
Ability to maintain confidentiality at all times more

The Android Engineer plays a pivotal role in designing, developing, and scaling high-performance Android applications that serve millions of users. This position involves full ownership of the mobile app development lifecycle—from prototyping and optimization to launch and iteration—while adhering to best-in-class coding standards and industry practices. The engineer is responsible for building... modular, maintainable, and scalable architecture, integrating advanced Android APIs, and driving innovation through proprietary SDKs and cutting-edge features.

 

Responsibilities


Faster time-to-market and continuous product improvement: Exposed to entire development lifecycle as you prototype, create, optimise, test, launch, and refine the Airtel Android Apps.
Future-proof, maintainable codebase with high reusability: Play a critical role in ensuring modular and scalable design and architecture of Android Apps. Keeping up to date with best industry practices and lead adopting new technologies.
Increased customer satisfaction and app engagement: Set high standards for monitoring and getting to know challenges faced by customers and improving the experience.
Measurable growth in active users and feature adoption: Build features that will reach millions of users.
High team velocity and seamless cross-functional collaboration: Work with fellow designers and developers in an iterative environment with short and impactful development cycles.
Efficient code reuse and reduced development time for new apps: Develop cutting edge functional modules that will be integrated across all our Android apps.
Strategic partnerships enabled through robust technical infrastructure: Build proprietary SDKs to enable partnerships with other industry leaders.
Culture of creativity and problem-solving within the team: Brainstorm, contribute new ideas, conceive innovative strategies, and implement solutions to difficult problems.


Educational Qualifications: 


5+ years’ experience  developing large scale Android applications
Demonstrable knowledge of relational database i.e. Oracle, Sql, MySQL
Knowledge of popular Android frameworks – Espresso, RxJ ava, Retrofit, Dagger, Jetpack, Firebase
Command of memory management, view hierarchy, battery optimization and in-depth experience with multithreaded and networked applications 


Relevant Experience :


Worked with RESTful APIs, third-party SDK integrations and common technologies like HTTPS, JSON, OAuth and SQL. 
Proficiency in Kotlin (preferred) and Java
Experience developing backend services – RESTful APIs, GraphQL will be a big plus 
Experience working with A/B testing, Event frameworks will be a plus.
Ability to collaborate and drive results cross-team, ina complex working environment
Experience working in a cross-functional Agile team. 
Care for quality with an obsession for performance and willingness to spend time testing the team's work, as well as yours. more

As a Data Engineer, you will interact with the engineering team to solve problems and build, extend, optimize and refactor the back-end architecture of our growing products. This will involve working on our existing codebase along with new projects. Airtel Africa Digital Labs (AADL) has a highly passionate engineering-driven environment where your contribution will be felt immediately. All teams... at AADL are involved in every part of our development life cycle.

Responsibilities


Efficient, scalable, and high-quality data architecture: Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
Continuous availability of clean, accurate, and up-to-date data: Acquire data from primary or secondary data sources and maintain databases/data systems
Actionable insights that inform strategic business decisions: Identify, analyze, and interpret trends or patterns in complex data sets
Increased stakeholder satisfaction with analytics outputs: Work with management to prioritize business and information needs
Seamless integration of data solutions with infrastructure and systems: Coordinate with Infrastructure Team, System Engineering & DBA groups.
Reduced operational overhead and improved service delivery: Understand the capabilities of platform and ensure effective delivery/operations engagement


Educational Qualifications:


A Bachelor’s degree in ICT, Computer Science, Electronics Engineering, or related field from a recognized university
5+ years’ experience 
Demonstrable knowledge of relational database i.e. Oracle, Sql, MySQL
Scripting language – Shell or Python 
A good understating on Payment Banks and the architecture


Relevant Experience:


Technical expertise regarding data models, database design development, data mining and segmentation techniques
Strong knowledge of and experience with reporting packages, databases, programming frameworks.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy


Other requirements: 


Out of many tools and technologies, we use Java, MongoDb, Cassandra, Redis, Twem, Netty extensively for our back-end development; knowledge of these tools will be an added advantage. more

The role holder will be required to plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities

Increase Revenue earning customer net additions – Prepaid &... Postpaid


Identify and formulate state sales strategies to help Drive gross additions 
Supervise health of acquisitions, compliance on activations, 
Oversee activating connections as per the stipulated turnaround times


Increase Revenue from the State


Meet the Revenue targets for Prepaid and Postpaid in the State 
Focus on revenue growth through Data and Smartphone growth 
Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers


Expand distribution Width and Depth


Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
Ensure expansions to align to dimensioned number of Active Easy Charge Outlets 
Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets


Network Coverage & Quality


Network Optimization 
New Sites ROI and deployment 
Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state


Deliver Showroom Experience


Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
Ensure provision of standard Infrastructure at state showrooms.
Ensure showroom employees are up skilled in industry training and certifications for the role


Achieve Employee Engagement scores in line with the Engagement target for the State Business area


Continuously motivating the front-line employees through leadership by examples 
Implement all action plans that will address hygiene issues etc. from engagement survey


Qualifications

Educational Qualifications


Bachelor’s degree in Management or related Social Sciences 
Masters in Business Administration would be preferred additional qualification


Relevant Experience


10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses. 
Relevant experience in Telecom industry is desirable


Other requirements


Result Orientation 
Great problem-solving skills 
Good communications skills. 
Good interpersonal skills 
Customer centric 
Sound understanding of Sales systems and Process
Creative self starter more

Responsibilities


Conduct end-to-end data reconciliations to identify revenue leakages and ensure accurate billing.
Develop and implement fraud detection and prevention controls to minimize revenue loss.
Data analytics and automation of reports to provide actionable insights.
Investigate and resolve revenue leakage and fraud cases.


Qualifications


Degree in IT, Computer... Science or related fields
Good experience and exposure in Big data analytics and requisite tools such as SQL, Power BI, Python
Strong background in Revenue Assurance, Fraud Risk, and Network & Roaming operations.
Experience in identifying revenue leakages and performing fraud investigations.
Expertise in data analytics and automation of reports.
Telecom industry experience.
Experience with data analytics tools and technologies. more

Job Description

Airtel Kenya wishes to recruit an experienced Revenue Assurance Expert to drive our revenue assurance and fraud management function in the role of Prepaid & Network Assurance Analyst. The successful candidate will have a strong background in identifying revenue leakages, performing fraud investigations, and leading data analytics to protect and optimize telecom... revenues

Responsibilities


Conduct end-to-end data reconciliations to identify revenue leakages and ensure accurate billing.
Develop and implement fraud detection and prevention controls to minimize revenue loss.
Data analytics and automation of reports to provide actionable insights.
Investigate and resolve revenue leakage and fraud cases.


Qualifications


Degree in IT, Computer Science or related fields
Good experience and exposure in Big data analytics and requisite tools such as SQL, Power BI, Python
Strong background in Revenue Assurance, Fraud Risk, and Network & Roaming operations.
Experience in identifying revenue leakages and performing fraud investigations.
Expertise in data analytics and automation of reports.
Telecom industry experience.
Experience with data analytics tools and technologies. more

Responsibilities

Reporting to the Human Resources Director, the incumbent’s role will include:


Drive the learning and development agenda through given resources and channels e.g. E-learning, classroom and masterclass sessions
Measure training effectiveness using metrics like performance improvement, engagement rates and ROI.
Conduct skills gaps analysis using performance data and... stakeholder feedback
Engaging leadership to build a succession plan
Using performance statistics, identify and map top talent across the business
Drive talent Initiatives such as mentorship, high potential, programs, Internship and Attachment programs
Oversee the onboarding and training for new and promoted employees
Manage contracted training vendor to ensure compliance to given service level agreements and provision of service in line with the business needs
Manage the training budget and optimize resource allocation.


Qualifications:


Bachelor’s degree in human resources, or Business-related field 
Post Graduate Diploma in HR Management 
A minimum of 5- 8 years’ experience in HR 
Ability to manage outsourcing partners to deliver for the business more

Responsibilities

Reporting to the Human Resources Director, the incumbent’s role will include;


Develop HR outsourcing strategies including workforce planning, recruitment onboarding and retention.
Oversee outsourced employee lifecycle processes e.g. payroll, benefits, leave, exits and performance management etc.
Ensure outsourcing operations are compliant with local Labour laws and... internal organizational policies and processes.
Manage compliance of outsourced service vendors via periodic audits and process reviews
Implement engagement initiatives e.g. surveys, recognition programs and caravans to improve the morale of the outsourced employees
Manage budgets and financial reporting for outsourced HR services ensuring cost efficiency.
Define and track service level agreements with accompanying analytics for contracted partners
Develop talent and capability of the outsourced teams by identifying and managing the rollout of various upskilling and training initiatives


Qualifications:


Bachelor’s degree in human resources, or Business-related field 
Post Graduate Diploma in HR Management with good knowledge of Kenyan Employment Act
A minimum of 5- 8 years’ experience in HR 
Good in data analysis.  Working knowledge in advanced excel will be an added advantage
Ability to manage outsourcing partners to deliver for the business more

Responsibilities

Reporting to the Human Resources Director, the incumbent’s role will include:


Payroll processing and compliance to include monthly payroll processing ensuring full compliance with Labour and tax laws
Manage Employee benefits programs which will include Health Insurance, Group life, pension, handset and Airtime & Data benefits, salary advances and loans 
Develop and... execute pay strategies e.g., Offers management, salary benchmarking and industry trend analysis
Manage Internal and External Audit which includes PAYE, ICOFR, Finance and Regulatory (Labour) audits
Employee Contract management
Responsible for HR systems and Automations which includes optimizing the HRIS platform and automating payroll and HR processes.
Expatriates’ management


Qualifications:


Bachelor’s degree in human resources, or Business-related field 
Good knowledge grasp of current regulation on compensation and benefits
Post Graduate Diploma in HR Management with good knowledge of Kenyan Employment Act
A minimum of 4 years’ experience in HR functions
Good in data analysis.  Working knowledge in advanced excel will be an added advantage
Ability to manage outsourcing partners to deliver for the business more

Responsibilities


The role holder duties will include but not limited to:
Actively participate in the implementation of the CSM (Client Service Management) organization and the Service Account Management strategy for Airtel Business Services. 
Undertake periodic reviews of customer network performance and implement network performance measures 
Deliver root cause analysis for major... outages based on data provided by Network operations and L2 operations.
Identify and deploy measures to improve service levels
Develop and nurture relationships with relevant people at the Customer’s Organization. 
Organize a monthly service review with corporate customers, share monthly reports on outages versus SLA, network usage, capacity planning, changes, advise customers.
Identify opportunities to shore up recurring revenue opportunities in collaboration with respective account managers
Develop and drive service improvement plans (SIP) to address chronic faults
Deliver customer Service Level Agreement (SLA) reports with the support of the Network Operations Centre and network team
Develop customer operations guide and maintain customer network documentation
Organize monthly service review meetings, share monthly reports on outages against Service level agreements, service credits reconciliation, network usage, changes, capacity planning and recommendations
Notify customers about scheduled network maintenance works. 


Qualifications

Qualifications, Competencies and Behaviors required:


Undergraduate degree in a business-related field with at least 3-5 years of technical operations and Customer Facing work experience 
Working knowledge of telco connectivity medium e.g. Fiber, RF, Satellite etc and understanding of Telco Network Operation, IPs, routing etc
Customer centric with good communication skills 
Sharp commercial acumen with analytical and problem-solving skills
Resilient with a go getter attitude. 
Collaborative with good interpersonal skills 
Proactive with an entrepreneurial mindset more