Responsibilities


The role holder duties will include but not limited to:
Actively participate in the implementation of the CSM (Client Service Management) organization and the Service Account Management strategy for Airtel Business Services. 
Undertake periodic reviews of customer network performance and implement network performance measures 
Deliver root cause analysis for major... outages based on data provided by Network operations and L2 operations.
Identify and deploy measures to improve service levels
Develop and nurture relationships with relevant people at the Customer’s Organization. 
Organize a monthly service review with corporate customers, share monthly reports on outages versus SLA, network usage, capacity planning, changes, advise customers.
Identify opportunities to shore up recurring revenue opportunities in collaboration with respective account managers
Develop and drive service improvement plans (SIP) to address chronic faults
Deliver customer Service Level Agreement (SLA) reports with the support of the Network Operations Centre and network team
Develop customer operations guide and maintain customer network documentation
Organize monthly service review meetings, share monthly reports on outages against Service level agreements, service credits reconciliation, network usage, changes, capacity planning and recommendations
Notify customers about scheduled network maintenance works. 


Qualifications

Qualifications, Competencies and Behaviors required:


Undergraduate degree in a business-related field with at least 3-5 years of technical operations and Customer Facing work experience 
Working knowledge of telco connectivity medium e.g. Fiber, RF, Satellite etc and understanding of Telco Network Operation, IPs, routing etc
Customer centric with good communication skills 
Sharp commercial acumen with analytical and problem-solving skills
Resilient with a go getter attitude. 
Collaborative with good interpersonal skills 
Proactive with an entrepreneurial mindset more

This role will be based in Kenya but scope includes key multinational corporations, strategic accounts and GTM partners spread across Africa.  The role reports directly to the Enterprise Director.


Responsibilities


Business related degree.  Professional memberships and accreditations an added advantage.
At least 5 – 8 years of proven track record in consultative selling, business... consulting and business development.  Managing strategic business accounts, relationships and top dollar business opportunities.   
Strong understanding of global accounts management given the complexities of MNCs’ business operations and environment. 
Knowledge of creating business solutions for customers based on the customer business plans and priorities rather than on a company’s product offering 
Work experience in Telecommunication / ICT industries and good understanding of current services and solutions offered would be of added advantage.
Good presentation and comunication skills
Good understanding of business landscape across Africa
Sound business and commercial acumen.


Qualifications


Business related degree.  Professional memberships and accreditations an added advantage.
At least 5 – 8 years of proven track record in consultative selling, business consulting and business development.  Managing strategic business accounts, relationships and top dollar business opportunities.   
Strong understanding of global accounts management given the complexities of MNCs’ business operations and environment. 
Knowledge of creating business solutions for customers based on the customer business plans and priorities rather than on a company’s product offering 
Work experience in Telecommunication / ICT industries and good understanding of current services and solutions offered would be of added advantage.
Good presentation and comunication skills
Good understanding of business landscape across Africa
Sound business and commercial acumen. more

This position will manage the Company Secretariat of the Company and supervise corporate governance generally. The scope of work includes arranging all Board meetings, all Board Committees meetings, corporate filings, Annual General Meetings; and managing the various Governance Codes applicable to the Company, maintaining and implementing Airtel Networks Limited’s corporate governance framework... and generally assisting the Company Secretary in running the affairs of the Company Secretariat.

Responsibilities

Co-ordinate the review and presentation of Board paper


Preparation of Notices of Board of Directors meetings and Board Committee meetings and General Meetings
Collation and preparation of Board papers and Board Committee papers from various internal teams for preparation of the Board Pack;
Timeous dispatch of Notices, Committee Packs, Board Packs and other Documentations for the Meetings of the Board of Directors, various Committees of the Board.
Attending, advising and preparation of the Minutes of the Meetings of the Board of Directors and all Committees of the Board. 
Drafting of all Board Resolutions and Shareholder including written resolutions and ensuring that approved resolutions are executed and filed appropriately
Preparation of and response to correspondence to or from Directors, Shareholders, officers of the Company, Government Agencies, Corporate organizations and the general public.
Maintaining and updating Statutory Registers of the Company such as the register of members, the register of Directors, the register of Directors interest in shares, the register of Directors shareholding and the minutes book.
Filing of all Statutory filings for the Company including the Annual Returns at the Corporate Affairs Commission.
Planning and arranging Directors’ travel and schedules for meetings.
Preparation of Directors Remuneration schedules and ensuring prompt payment of Director’s remunerations as   at when due;
Liaising with Non-Executive Directors and Shareholders representatives and generally handling issues that relate to their welfare;
Ensuring smooth relations and interface with other Divisions within the Company-on-Company Secretarial matters and corporate documents and records.
Ensuring that the Company meets all Governance requirements stipulated in the Companies and Allied Matters Act and other relevant legislation.
Preparation, collation and filing of Quarterly Compliance    Certificate returns to Head Office and Regulators as at when due.
Effective monitoring of the various State Legislature across the country with a view to ensuring compliance with all Governance requirements stipulated for the business.
Ensuring that dividends are paid out to each shareholder as soon as they are declared by the Company.
Ensuring that the at all times the Company meets all extant Corporate Governance Codes including the Internal Company Board Charter, the Bharti Airtel Code of Corporate Governance, the NCC Code of Corporate Governance and other extant Codes of Corporate Governance binding on the Company
Any other corporate governance responsibility which may be assigned to him/her by the Director.
Ensuring that Board evaluation exercise is properly done when due and reported accordingly.
Ensuring that periodic training is organized for the Directors to boost their efficiency
Liaising with the Airtel Head Office to ensure that vacancies in the Board of Directors is filled as at when due without a failure of corporate governance.
Dealing with all requests for corporate records from the company’s business partners whilst ensuring the confidentiality of the records


Implementation of effective Corporate governance practices


Implementation of the Company’s ethics program and administration of the Code of Conduct.
Interface with internal units on group specific training and ensuring corporate standards are met.
Ensure companywide declarations are adhered to and maintain governance related records


Formulation and management of the annual budget of the Company Secretariat and Governance division in accordance with the financial delegation of authority guide advisors

In accordance with the Annual Operating plan

Educational Qualifications


Bachelor of Laws (LLB) or equivalent such as BA (Law) or J.D
Call to the Nigerian Bar (BL); 
Master of Laws (LLM) degree may be an added advantage
Member of Institute of Chartered Secretaries & Administrator will be an advantage.
Certification in any corporate governance training will be an advantage


Relevant Experience & Functional Skills


Minimum of 10 years post call experience of law, part of which must include experience in a corporate setting or law firm with corporate practice.
Candidate must have up-to-date knowledge of Company Law or Commercial law; in-depth knowledge of company secretarial matters, compliance, governance codes, codes of conduct and principles


Other requirements 


Ability to work long hours; 
Ability to work with minimal supervision and take initiative;
Excellent communication skills  with the ability to drive change
Strong work ethics with a positive “get it done “attitude’.
Sound Computer skills (including word processing, use of databases and search tools)
Excellent verbal and Written Communication skills 
Organizational skill and attention to detail,
Ability to take difficult and unpopular decisions at short notice and communicate such
Ability to maintain confidentiality 
People management skills; team focused attitude
Honesty, integrity and commitment to the common goals and values of the organization.
Confident, team worker, voracious reader with analytical mind, a desire to excel and a passion for the work.
A demonstrated ability to multi-task and meet concurrent deadlines more

To Plan, Direct and Deploy all identified Network Projects and Programs to ensure high speed of Time-to-Market.  This role must guarantee synergy, effective and efficient resource utilization, cost optimization and return on investments to deliver on Business goals and +1 Network experience. 

Responsibilities

Speed of Execution of Fiber Rollout


Support fiber rollout to ensure strict... timelines are met and quality delivery.
Coordinate 3rd party vendors and ensure quality fiber deployments.
Coordinate active equipment installation and integration to the LIVE OFC network.
Strict adherence and full implementation to set or establish technical specification by the operator for OFC Deployment.
Strict adherence and implementation of Safety, Health & Environment (SHE) policies of the company. Restoration of site to its original state after the project and most importantly keeping the environment clean after working.
Daily, weekly submission of snag reports during implementation which will form part of the criteria to be used in benchmarking contractor’s performance.
Generation of site Audit reports after the project completion as a tool for cutting down on expense i.e. jobs not executed in the PO would not be paid for.
Conduction of both the pre & final civil acceptance test in line with the industry standards. 
Determine scope, budget and schedules for OSP projects
Coordinate project schedules 
Create and implement technical inspection and quality assurance procedures.
Develop, design tools and methodology for fiber optic cables
Communicate with internal and external stakeholders to secure ROW and other approvals


Logistics and Project Management


Adhere to the departmental process which is aligned with the PMI process for all site materials delivery and integration


Regulatory and Statutory Compliance


Adhere strictly to regulatory and all statutory permissions required for site rollout 


Partner and Supply Chain Management


Suggest new ideas for Improving Fiber rollout and OFC subcontractor performance to ensure regular follow-up and objective measurements. 
Track and Follow-up on material delivery and usage on the routes 
Ensure and coordinate various activities with Supply Chain Management for Warehousing & Dispatching of network element to specific locations. 
Developing a win-win relationship by setting common goals and objectives. 


Qualifications

Educational Qualifications  


University degree or HND in Engineering.
Professional qualification in Project Management Techniques


Relevant Experience & Functional Skills


Minimum of 5 years of Fiber Optics Deployment experience.
6-8 years’ experience in the Telecom sector
At least 2 years of project management experience in a similar role.
Good knowledge of transmission networks.
Experience in Fiber Optic Deployment, troubleshooting and general understanding of Fiber Optic cable design and theory.
Experience of managing multiple complex Network projects simultaneously
Evidence of successful project delivery with wide geographical spread
In depth knowledge of Fiber Optics cabling and ability to supervise OSP projects.


Other requirements 


Strong Numeric skills
Critical Thinking Skills
Business Acumen
Eye for details
Environmental Knowledge
Communication skills
Project management
Process Quality more

This position will manage the Company Secretariat of the Company and supervise corporate governance generally. The scope of work includes arranging all Board meetings, all Board Committees meetings, corporate filings, Annual General Meetings; and managing the various Governance Codes applicable to the Company, maintaining and implementing Airtel Networks Limited’s corporate governance framework... and generally assisting the Company Secretary in running the affairs of the Company Secretariat.

Responsibilities

Co-ordinate the review and presentation of Board paper


Preparation of Notices of Board of Directors meetings and Board Committee meetings and General Meetings
Collation and preparation of Board papers and Board Committee papers from various internal teams for preparation of the Board Pack;
Timeous dispatch of Notices, Committee Packs, Board Packs and other Documentations for the Meetings of the Board of Directors, various Committees of the Board.
Attending, advising and preparation of the Minutes of the Meetings of the Board of Directors and all Committees of the Board. 
Drafting of all Board Resolutions and Shareholder including written resolutions and ensuring that approved resolutions are executed and filed appropriately
Preparation of and response to correspondence to or from Directors, Shareholders, officers of the Company, Government Agencies, Corporate organizations and the general public.
Maintaining and updating Statutory Registers of the Company such as the register of members, the register of Directors, the register of Directors interest in shares, the register of Directors shareholding and the minutes book.
Filing of all Statutory filings for the Company including the Annual Returns at the Corporate Affairs Commission.
Planning and arranging Directors’ travel and schedules for meetings.
Preparation of Directors Remuneration schedules and ensuring prompt payment of Director’s remunerations as   at when due;
Liaising with Non-Executive Directors and Shareholders representatives and generally handling issues that relate to their welfare;
Ensuring smooth relations and interface with other Divisions within the Company-on-Company Secretarial matters and corporate documents and records.
Ensuring that the Company meets all Governance requirements stipulated in the Companies and Allied Matters Act and other relevant legislation.
Preparation, collation and filing of Quarterly Compliance    Certificate returns to Head Office and Regulators as at when due.
Effective monitoring of the various State Legislature across the country with a view to ensuring compliance with all Governance requirements stipulated for the business.
Ensuring that dividends are paid out to each shareholder as soon as they are declared by the Company.
Ensuring that the at all times the Company meets all extant Corporate Governance Codes including the Internal Company Board Charter, the Bharti Airtel Code of Corporate Governance, the NCC Code of Corporate Governance and other extant Codes of Corporate Governance binding on the Company
Any other corporate governance responsibility which may be assigned to him/her by the Director.
Ensuring that Board evaluation exercise is properly done when due and reported accordingly.
Ensuring that periodic training is organized for the Directors to boost their efficiency
Liaising with the Airtel Head Office to ensure that vacancies in the Board of Directors is filled as at when due without a failure of corporate governance.
Dealing with all requests for corporate records from the company’s business partners whilst ensuring the confidentiality of the records


Implementation of effective Corporate governance practices


Implementation of the Company’s ethics program and administration of the Code of Conduct.
Interface with internal units on group specific training and ensuring corporate standards are met.
Ensure companywide declarations are adhered to and maintain governance related records


Formulation and management of the annual budget of the Company Secretariat and Governance division in accordance with the financial delegation of authority guide advisors

In accordance with the Annual Operating plan

Educational Qualifications


Bachelor of Laws (LLB) or equivalent such as BA (Law) or J.D
Call to the Nigerian Bar (BL); 
Master of Laws (LLM) degree may be an added advantage
Member of Institute of Chartered Secretaries & Administrator will be an advantage.
Certification in any corporate governance training will be an advantage


Relevant Experience & Functional Skills


Minimum of 10 years post call experience of law, part of which must include experience in a corporate setting or law firm with corporate practice.
Candidate must have up-to-date knowledge of Company Law or Commercial law; in-depth knowledge of company secretarial matters, compliance, governance codes, codes of conduct and principles


Other requirements 


Ability to work long hours; 
Ability to work with minimal supervision and take initiative;
Excellent communication skills  with the ability to drive change
Strong work ethics with a positive “get it done “attitude’.
Sound Computer skills (including word processing, use of databases and search tools)
Excellent verbal and Written Communication skills 
Organizational skill and attention to detail,
Ability to take difficult and unpopular decisions at short notice and communicate such
Ability to maintain confidentiality 
People management skills; team focused attitude
Honesty, integrity and commitment to the common goals and values of the organization.
Confident, team worker, voracious reader with analytical mind, a desire to excel and a passion for the work.
A demonstrated ability to multi-task and meet concurrent deadlines more

To Plan, Direct and Deploy all identified Network Projects and Programs to ensure high speed of Time-to-Market.  This role must guarantee synergy, effective and efficient resource utilization, cost optimization and return on investments to deliver on Business goals and +1 Network experience. 

Responsibilities

Speed of Execution of Fiber Rollout


Support fiber rollout to ensure strict... timelines are met and quality delivery.
Coordinate 3rd party vendors and ensure quality fiber deployments.
Coordinate active equipment installation and integration to the LIVE OFC network.
Strict adherence and full implementation to set or establish technical specification by the operator for OFC Deployment.
Strict adherence and implementation of Safety, Health & Environment (SHE) policies of the company. Restoration of site to its original state after the project and most importantly keeping the environment clean after working.
Daily, weekly submission of snag reports during implementation which will form part of the criteria to be used in benchmarking contractor’s performance.
Generation of site Audit reports after the project completion as a tool for cutting down on expense i.e. jobs not executed in the PO would not be paid for.
Conduction of both the pre & final civil acceptance test in line with the industry standards. 
Determine scope, budget and schedules for OSP projects
Coordinate project schedules 
Create and implement technical inspection and quality assurance procedures.
Develop, design tools and methodology for fiber optic cables
Communicate with internal and external stakeholders to secure ROW and other approvals


Logistics and Project Management


Adhere to the departmental process which is aligned with the PMI process for all site materials delivery and integration


Regulatory and Statutory Compliance


Adhere strictly to regulatory and all statutory permissions required for site rollout 


Partner and Supply Chain Management


Suggest new ideas for Improving Fiber rollout and OFC subcontractor performance to ensure regular follow-up and objective measurements. 
Track and Follow-up on material delivery and usage on the routes 
Ensure and coordinate various activities with Supply Chain Management for Warehousing & Dispatching of network element to specific locations. 
Developing a win-win relationship by setting common goals and objectives. 


Qualifications

Educational Qualifications  


University degree or HND in Engineering.
Professional qualification in Project Management Techniques


Relevant Experience & Functional Skills


Minimum of 5 years of Fiber Optics Deployment experience.
6-8 years’ experience in the Telecom sector
At least 2 years of project management experience in a similar role.
Good knowledge of transmission networks.
Experience in Fiber Optic Deployment, troubleshooting and general understanding of Fiber Optic cable design and theory.
Experience of managing multiple complex Network projects simultaneously
Evidence of successful project delivery with wide geographical spread
In depth knowledge of Fiber Optics cabling and ability to supervise OSP projects.


Other requirements 


Strong Numeric skills
Critical Thinking Skills
Business Acumen
Eye for details
Environmental Knowledge
Communication skills
Project management
Process Quality more

Job Description


The role of HBB Business Analyst reports to the Head of Home Broadband. He/she will be responsible for analysing and enhancing 5G and FWA channel performance to ensure efficiency and delivery of the planned budget. The role holder will be responsible for daily channel KPIs performance reporting, stock reconciliation, attendance and channel route plans... governance.


Responsibilities


Drive implementation of channel performance KPIs visibility and daily reporting
Provide timely and accurate periodic and ad-hoc reports to the 5G and FWA sales team and management
Extract sales intelligence that informs, prescribes, automates, predicts, and drives actionable insights to achieve organization goals.
Oversee commission and transport fee payment to the channel
Cooperate with BE and marketing to ensure channels Masterfile are updated and accurately mapped for accurate reporting and commission payment process.
Ensure department and channel process compliance.
Continuous monitoring of actual Vs budgeted performance and budget restrictions.
Monitor and evaluate the effectiveness of programs to achieve sales targets, revenue, and profitability targets as well as other related business objectives as assigned by line manager.


Qualifications


Business related degree with at least 3 -5 years’ requisite work experience in Business Intelligence (BI)
Working knowledge of big data analysis tools such as Power BI, Advanced excel, SQL
Strong analytical skills with keen attention to detail
Strong commercial acumen
Good interpersonal skills to build strong collaborations within the business 
Good planning and organization skills
Excellent and effective communications skills, both orally and written
Excellent time management skills more

Job Description


This role of HBB Customer Experience Lead will report within Customer Experience Department. He/she will be responsible for developing and leading the customer lifecycle engagements across different touch points to improve customer satisfaction, loyalty and minimizing HBB churn.


Responsibilities


Manage HBB & FWA base through tele-calling 
Call new HBB customers... to provide products orientation
Call existing customers to get subscriptions and usage behavior insights and provide necessary support when required
Collect products and other related market insights for HBB products and report to management for business turnaround
Collect, analyze, escalate all issues captured from customers during the call and feedback within service level agreement.
Produce daily Tele-calling report and share with relevant stakeholders.


Qualifications


Business related degree with at least 2 -3 years’ work experience in Customer experience.  
Good organizational and teamwork skills (ability to get the best out of the team)
Resilient, self-driven and motivated 
Excellent and effective communications skills, both orally and written
Customer-centric with good problem-solving skills more

This role reports directly to the Supply Chain Management Director and will be responsible for ensuring that the organization's facilities and supply chain processes operate smoothly, securely, and within the boundaries of legal, regulatory, and organizational standards.

Responsibilities


Liaise with all internal stakeholders in defining infrastructure requirements, prepare concept papers... and business cases for the initiation of all real estate and facilities related projects
Responsible for the design of projects, building of Bills of Quantities (BoQ), Building/validation of Internal estimates.
Maintain a high efficiency on Capital Employed on Re-investments and recommend alternate actions where there is inefficiency
End-to-end management of the Facilities budget including contributing to the annual planning process, execution and tracking of expenses 
Ensure the delivery of all projects within budget, on time and at the highest quality standards conforming to regulation, safety & security standards, environmental and brand guides.
Drive scheduled performance review of office support services providers and ensure timely payment processing for services providers as per agreed credit terms
Drive full compliance for company owned sites (NEMA, PPA2 and KCAA), OSHA and operating license for all office, Shops facilities and valid documented leases and prevailing energy management regulations
Consolidate and champion sustainability initiatives across the business by coordinating efforts (including war on waste initiatives) to ensure alignment with the Group sustainability agenda 
Spearhead in space acquisition, leasing and roll-out projects i.e. new shops, fiber rollout, rebranding or network project etc
Manage all third-party facility services providers to ensure that a hygienic and safe working environment is maintained.
Conduct Supplier performance evaluation and feedback process including monitoring key partner contracts and property leases for compliance with listed terms and key performance indicators.
Vendor Prequalification and Compliance management in reference to Sustainability (Environment Social Governance) and other regulatory requirements
Proactive review of inherent and potential Supply Chain risks, mitigating measures.  Prompt and timely implementation of all audit observations and recommendations.


Qualifications


University degree in Business, Engineering or Supply Chain Management. Professional qualification in Supply Chain Management is an added advantage.
At least 5 years’ working experience in busy Telecoms, Banks or Data Center environments with functional knowledge of purchase- to-pay and logistics processes and operations, procurement principles, policies, concepts and systems
Able to work independently and derive results
Good attention to detail and analytical skills
Entrepreneurial with commercial acumen 
Excellent interpersonal Skills more

Job Description

If you are passionate about building, owning, and operating massively scalable systems and experienced in being in a team of highly competent software engineers impacting millions of lives around you, here is an opportunity tailored for you. 

As an Operations Support Engineer, you will interact with the engineering team to solve problems and build, extend, optimize our... growing products. 

This will involve supporting engineers working on our existing codebase along with new projects.

Airtel Africa Digital Labs (AADL) has a highly passionate engineering-driven environment where your contribution will be felt immediately. All teams at AADL are involved in every part of our development life cycle.

Responsibilities


Leading the project management and operation related activities within a structured process framework for a multi OpCo environment.
Working closely with Business, Operation, Delivery, Finance, Compliance from Internal stakeholders to Partners stakeholders, and local OpCos level to understand and define the project and operational requirements, data, and security, and deliver them within timelines. 
Responsible for managing the 24x7 Operations seamlessly and timely SLA delivery along with maintaining high levels of customer satisfaction. 
Evaluating the efficiency of Operational controls, and activities, and tracking their improvement to a logical conclusion. 
Provides comprehensive project and operational leadership and support to the team.
Set objectives for technical operations as well as implement action plans necessary for achieving set targets.
Ability to understand service architecture and operational parameters, to effectively manage and handle critical problems/complex escalations. 
Should be well versed in Payment/Fintech Domain. 
Brainstorm, contribute new ideas, conceive innovative strategies, and implement solutions to difficult problems. 
Own the entire development lifecycle as you prototype, create, optimize, test, launch, and refine. 
Build features that will reach millions of users. 
Keeping up to date with best industry practices and lead adopting new technologies.
Set high standards for monitoring and getting to know challenges faced by customers and improving the experience.
 In nutshell you will "Discover, Design, Develop, Deploy, Debug. Repeat!"


Qualifications


B.E./B.Tech in Computer science or Information Technology or equivalent from reputed college.
A minimum of 5-7 years of proven working experience in a technical support, Engineering or Operations environment. 
Excellent knowledge of IT industry processes and regulations. 
Ability to support 4-5 platforms in an Agile manner.
Bachelor’s degree in information technology.
Outstanding communication and interpersonal abilities. 
Strong in IT Operations & Project Management skills in a 24x7 enterprise multi-cultural OpCo environment, preferably in Payment/Fintech domain.
Possess strong collaboration skills to drive towards a common organizational goal. 
Strong knowledge of creating test cases and execution. 
Self-motivated, goal oriented, and constructive with outstanding problem solving, critical thinking, and skills for team/cooperation. 
Flexible with working in a 24x7 enterprise multi-cultural OpCo environment.
Strong in research, diagnosis, troubleshooting, and identifying solutions to resolve business/operational issues.
An analytical mindset with excellent organizational skill. 
Professional qualification/certification in IT Operations and project management and related disciplines. more