The role holder will be required to plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities

Increase Revenue earning customer net additions – Prepaid & Postpaid


Identify and formulate state sales strategies to help Drive gross additions 
Supervise health of acquisitions, compliance on activations, 
Oversee activating connections as per the stipulated turnaround times


Increase Revenue from the State


Meet the Revenue targets for Prepaid and Postpaid in the State 
Focus on revenue growth through Data and Smartphone growth 
Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers


Expand distribution Width and Depth


Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
Ensure expansions to align to dimensioned number of Active Easy Charge Outlets 
Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets


Network Coverage & Quality


Network Optimization 
New Sites ROI and deployment 
Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state


Deliver Showroom Experience


Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
Ensure provision of standard Infrastructure at state showrooms.
Ensure showroom employees are up skilled in industry training and certifications for the role


Achieve Employee Engagement scores in line with the Engagement target for the State Business area


Continuously motivating the front-line employees through leadership by examples 
Implement all action plans that will address hygiene issues etc. from engagement survey


Qualifications

Educational Qualifications


Bachelor’s degree in Management or related Social Sciences 
Masters in Business Administration would be preferred additional qualification


Relevant Experience


10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses. 
Relevant experience in Telecom industry is desirable


Other requirements


Result Orientation 
Great problem-solving skills 
Good communications skills. 
Good interpersonal skills 
Customer centric 
Sound understanding of Sales systems and Process
Creative self starter