About Tugende:

Establish and maintain relationships with both new and existing clients through effective communication and quickly resolving client’s issues
Build and maintain strong relationships with clients and community leadership to understand their financial needs and suggest tailored solutions.
Product Knowledge and services: Demonstrate in-depth knowledge of the company products... offered and the sales/ credit processes for acquiring the leases to potential customers. more

About Organisation:

Manage a portfolio of assigned cases, ensuring that outstanding debts are recovered in a timely and professional manner.
Issue demand notices to clients whose outstanding payments are overdue.
Impound all assets assigned and report on progress in real-time.
Provide regular reports and updates on the status of recovery cases.
Timely liaise with both internal and external... teams, such as legal or headquarters recovery teams, to facilitate debt recovery procedures and manage escalations
Maintain accurate and timely records of communications, engagements in the CRM for all clients including any negotiation plans made
Handle customer complaints or disputes effectively and professionally.
Monitor payment plans to ensure adherence and take appropriate action in cases of non-payment.
Assess the client payment history and make recommendations on the Termination of unproductive leases in line with the Tugende policy guidelines for termination.
Ensure compliance with set asset recovery procedures that include booking impounded asset in the branch inventory and incident recording
Support with court cases when required by attending hearings to provide clerical support as requested by your supervisor or appointed legal counsel. more

About Organisation:

Followup on clients through phone calls, physical visits, document the conversations  on the staff App and CRM, and ensure that customers make their full payment as per their loan schedules.
Contact clients and notify them of their overdue payments.
Escalate defaulting loans to the recovery team with clear documentation of efforts invested in collections and client... engagements as per the credit policy
Ensure that the clients loan agreement and other documentation is on file and easily accessible
Timely customer complaint resolution or escalation more

Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital... track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.

Inspect all company assets on delivery, make an assessment that they are in good mechanical condition, receive the assets and sign a delivery note based on what has been received.
Report any delivered damaged/ faulty assets to the Branch Executive, Procurement Officer, and General Manager.
Immediately after offloading newly received assets and accessories, capture and record them into the ERP system.
Ensure all assets are well branded, placed in a secure storage and organised systematically to allow for easy and timely access during disbursement.
Ensuring all company assets ready for disbursement are captured and recorded in CRM and ERP, active and traceable on the Tugende dashboard.
Ensure all disbursed company assets and accessories are picked and packed on the disbursement date. more

Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital... track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.

Account Management: Monitor and manage assigned accounts to identify overdue payments.
Customer Contact: Initiate contact with borrowers via phone, email, or mail to discuss their accounts and arrange repayment plans.
Negotiation: Negotiate repayment terms and schedules with borrowers to ensure timely debt recovery.
Payment Processing: Facilitate the processing of payments and update account records accordingly.
Record Keeping: Maintain accurate and detailed records of all collections activities and communications.
Reporting: Prepare and submit regular reports on collections activities, outstanding debts, and recovery performance.
Compliance: Ensure all collections activities comply with internal policies and relevant legal and regulatory requirements.
Collaboration: Work closely with the underwriting team and other departments to resolve issues related to loan repayment.
Customer Service: Provide excellent customer service by addressing borrower inquiries and concerns professionally and empathetically.
Continuous Improvement: Identify and recommend improvements to the collections process and strategies to enhance recovery rates. more

About Organisation:

Lead the team from the front in ensuring that there is sufficient and sustainable revenue generation from the branch through the following;
Driving Marketing initiatives for promoting Tugende products
Allocation of tasks and resources aimed at generating leads and lead conversion and actively ensuring execution
Timely escalation of issues that impede revenue generation... and requests for support
Close supervision of the customer service and efficiency in the sales process more

About Tugende

Followup on clients through phone calls, physical visits, document the conversations  on the staff App and CRM, and ensure that customers make their full payment as per their loan schedules.
Contact clients and notify them of their overdue payments.
Escalate defaulting loans to the recovery team with clear documentation of efforts invested in collections and client engagements... as per the credit policy
Ensure that the clients loan agreement and other documentation is on file and easily accessible
Timely customer complaint resolution or escalation more

About Tugende

Account Management: Monitor and manage assigned accounts to identify overdue payments.
Customer Contact: Initiate contact with borrowers via phone, email, or mail to discuss their accounts and arrange repayment plans.
Negotiation: Negotiate repayment terms and schedules with borrowers to ensure timely debt recovery.
Payment Processing: Facilitate the processing of payments and... update account records accordingly.
Record Keeping: Maintain accurate and detailed records of all collections activities and communications.
Reporting: Prepare and submit regular reports on collections activities, outstanding debts, and recovery performance.
Compliance: Ensure all collections activities comply with internal policies and relevant legal and regulatory requirements.
Collaboration: Work closely with the underwriting team and other departments to resolve issues related to loan repayment.
Customer Service: Provide excellent customer service by addressing borrower inquiries and concerns professionally and empathetically.
Field Coordination: Liaise with external bailiffs and internal field recovery team to coordinate field recovery actions, including asset impounding for non-performing loans.
Recovery Oversight: Monitor and support field recovery efforts, ensuring timely execution of impounding and escalating to recovery management where expected impounding has not happened.
Continuous Improvement: Identify and recommend improvements to the collections process and strategies to enhance recovery rates. more

About Tugende

Contribute to the ongoing structuring, cleaning, validation, and optimisation of Tugende’s enterprise data in the Redshift-based Data Warehouse.
Develop and maintain reusable SQL queries and data pipelines to support analytics and reporting needs.

Duty Location:  Kampala, Uganda

In collaboration with the Marketing team, develop and implement sales strategies to meet or exceed assigned sales targets consistently
Coordinate with branch executives, account managers and other branch staff to ensure sales effectiveness and implement demand generating activities through all channels of the company