Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital... track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.

Business Administration Jobs in Uganda more

About the role


The branch leader is responsible for providing leadership to the entire branch team for business growth while ensuring optimal resource allocation. The branch leader is also the representative of the company in the branch’s area of operation, hence the key contact between Tugende and the business community.
The successful candidate will exemplify and embrace Tugende’s Core... Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing


Key Duties and Responsibilities

Branch and Field Operations


Oversight and coordination of all branch activities; directing and supervising all branch operational activities, including Sales, Customer service, Human Resources, and administration in accordance with Tugende’s Objectives and procedures
Prudent management of all branch resources, including human resources, assets, tools, and equipment. He/she should ensure that proper records are kept at all times.
Ensure profitability, scale up operational radius, portfolio growth, and portfolio quality by implementing strategies to improve productivity and operational performance in efforts to achieve the financial targets of the branch.
Maintain a forecast model that analyzes client optimal utilization to guide stock demands, manage the backlog through prioritizing, and a disbursement forecast that predicts periodic sales (weekly, monthly, quarterly, and annually).
Providing direction to branch teams by ensuring strict adherence to standard Operating procedures and guidelines in place, and compliance with all Tugende Policies and employee manuals.
Branch inventory management, including supervision of received stock, recording stock levels when delivered, and as they are shipped out of the branch. Supervise the update of the detailed record of each asset at the branch.
Perform branch routine checks, actively run spot-on audits to assess risk and identify processes that are not working, then engage management by advising on changes to be made to improve.
Portfolio Diversity - propose and recommend other assets for investment to limit exposure to few assets.
Market survey and analysis to identify new opportunities for Tugende’s target market and potential clients while assessing the existing portfolio challenges.
Oversee loan origination, credit assessments, and approval processes in line with company credit policy.
Monitoring competitor activity and market trends to inform branch strategies.
Implement strategies for recovering overdue accounts and managing non-performing loans.
Ensure timely and effective loan disbursement to approved customers.
Support technological uptake for everyone at the branch by supporting the implementation of the company's IT Guidelines and best practices.
Ensure that all client agreements company copies are sent to the country office for archiving.
Oversee and promote staff welfare within the branch by ensuring a safe,  secure, healthy, and supportive work environment, addressing employee concerns promptly, and facilitating initiatives that enhance morale, well-being, and work–life balance.


Customer Service Excellence


Resolve all escalated branch customer complaints promptly and professionally.
Building Rapport with the customers and the community, and ensuring they have a high quality of service aimed at driving Customer satisfaction and retention
Upskill the team to focus on timely and quick service delivery for the customers before, during, and after purchases to satisfy customer needs
Build a relationship with customers through routine stage visits and educate them on the different product types, services, and payment plans available.


Budgets and Forecasting


Budget and financial forecast for the Branch resources to ensure smooth operation of the branch by managing Utilities, Office supplies, Stationery, etc
Overall budget management through Monitoring track and report on branch utilisation versus the approved budget. 
Understand and Timely approval of and accurate checking of branch requisitions, and planning of the operational and financial forecast of their branches. (Branch P&L)


Performance Management 


Set clear expectations, monitor team performance, and provide constructive feedback and coaching to support high performance by ensuring that poor performance is actively managed in accordance with Tugende’s best practices and processes.
Identify and assess areas for personal and professional development and develop, implement, and manage performance and development plans to enhance performance.
Review and approve the team’s work plan (branch shifts), ensuring that the resources and capabilities required to undertake work are in place at all times to service the branch.


Compliance and Reporting 


Enforce adherence to company policies, legal requirements, and regulatory guidelines at the branch for all business processes.
Ensure compliance with asset financing laws, KYC/AML requirements, and data protection standards.
Prepare and submit daily, weekly, and monthly branch performance reports to management, including emerging trends
Review monthly asset reports (all assets at the branch).
Track and report on sales initiatives at the branch


Key Qualifications, Experience, Working Conditions and Abilities


Bachelor’s degree in Business, Finance, Microfinance, Economics, or related field.
At least 5 years’ experience in financial services, with 2–3 years in a supervisory/branch leadership role.
Office and field-based role with frequent client interactions.
Demonstrated experience in credit management, asset financing, portfolio growth, and sales.
High integrity, strong compliance orientation, and risk management awareness.
Excellent communication, interpersonal, and report-writing skills.
Ability to work under pressure, meet targets, and manage competing priorities.
Analytical and problem-solving abilities.
Proficiency in Google Suite and CRM more

Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital... track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.

Business Administration Jobs in Uganda more

About Organisation:

Establish and maintain relationships with both new and existing clients through effective communication and quickly resolving client’s issues
Build and maintain strong relationships with clients and community leadership to understand their financial needs and suggest tailored solutions.
Product Knowledge and services: Demonstrate in-depth knowledge of the company products... offered and the sales/ credit processes for acquiring the leases to potential customers. more

About Organisation:

Followup on clients through phone calls, physical visits, document the conversations on the staff App, and ensure that customers make their full payment as per the loan schedules.
Contact clients and notify them of their overdue payments.
Escalate defaulting loans to the recovery team with clear documentation of efforts invested in collections and client... engagements
Ensure that the clients loan agreement is on file and easily accessible
Timely customer complaint resolution or escalation more

About Organisation:

Establish and maintain relationships with both new and existing clients through effective communication and quickly resolving client’s issues
Build and maintain strong relationships with clients and community leadership to understand their financial needs and suggest tailored solutions.
Product Knowledge and services: Demonstrate in-depth knowledge of the company products... offered and the sales/ credit processes for acquiring the leases to potential customers. more

Followup on clients through phone calls, physical visits, document the conversations on the staff App, and ensure that customers make their full payment as per the loan schedules.
Contact clients and notify them of their overdue payments.
Escalate defaulting loans to the recovery team with clear documentation of efforts invested in collections and client engagements
Ensure that the clients... loan agreement is on file and easily accessible
Timely customer complaint resolution or escalation more

Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital... track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.

Develop, test, and deploy software applications.
Collaborate with the team to translate business requirements into technical solutions.
Debug and troubleshoot issues in existing applications, proposing and implementing fixes.
Continuously learn and apply new technologies and methodologies. more

Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital... track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.

Assist in the development, testing, and deployment of software applications.
Collaborate with the team to translate business requirements into technical solutions.
Debug and troubleshoot issues in existing applications, proposing and implementing fixes.
Continuously learn and apply new technologies and methodologies. more

About Tugende:

Establish and maintain relationships with both new and existing clients through effective communication and quickly resolving client’s issues
Build and maintain strong relationships with clients and community leadership to understand their financial needs and suggest tailored solutions.
Product Knowledge and services: Demonstrate in-depth knowledge of the company products... offered and the sales/ credit processes for acquiring the leases to potential customers. more

About Organisation:

Manage a portfolio of assigned cases, ensuring that outstanding debts are recovered in a timely and professional manner.
Issue demand notices to clients whose outstanding payments are overdue.
Impound all assets assigned and report on progress in real-time.
Provide regular reports and updates on the status of recovery cases.
Timely liaise with both internal and external... teams, such as legal or headquarters recovery teams, to facilitate debt recovery procedures and manage escalations
Maintain accurate and timely records of communications, engagements in the CRM for all clients including any negotiation plans made
Handle customer complaints or disputes effectively and professionally.
Monitor payment plans to ensure adherence and take appropriate action in cases of non-payment.
Assess the client payment history and make recommendations on the Termination of unproductive leases in line with the Tugende policy guidelines for termination.
Ensure compliance with set asset recovery procedures that include booking impounded asset in the branch inventory and incident recording
Support with court cases when required by attending hearings to provide clerical support as requested by your supervisor or appointed legal counsel. more

About Organisation:

Followup on clients through phone calls, physical visits, document the conversations  on the staff App and CRM, and ensure that customers make their full payment as per their loan schedules.
Contact clients and notify them of their overdue payments.
Escalate defaulting loans to the recovery team with clear documentation of efforts invested in collections and client... engagements as per the credit policy
Ensure that the clients loan agreement and other documentation is on file and easily accessible
Timely customer complaint resolution or escalation more

Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital... track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.

Inspect all company assets on delivery, make an assessment that they are in good mechanical condition, receive the assets and sign a delivery note based on what has been received.
Report any delivered damaged/ faulty assets to the Branch Executive, Procurement Officer, and General Manager.
Immediately after offloading newly received assets and accessories, capture and record them into the ERP system.
Ensure all assets are well branded, placed in a secure storage and organised systematically to allow for easy and timely access during disbursement.
Ensuring all company assets ready for disbursement are captured and recorded in CRM and ERP, active and traceable on the Tugende dashboard.
Ensure all disbursed company assets and accessories are picked and packed on the disbursement date. more

Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital... track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.

Account Management: Monitor and manage assigned accounts to identify overdue payments.
Customer Contact: Initiate contact with borrowers via phone, email, or mail to discuss their accounts and arrange repayment plans.
Negotiation: Negotiate repayment terms and schedules with borrowers to ensure timely debt recovery.
Payment Processing: Facilitate the processing of payments and update account records accordingly.
Record Keeping: Maintain accurate and detailed records of all collections activities and communications.
Reporting: Prepare and submit regular reports on collections activities, outstanding debts, and recovery performance.
Compliance: Ensure all collections activities comply with internal policies and relevant legal and regulatory requirements.
Collaboration: Work closely with the underwriting team and other departments to resolve issues related to loan repayment.
Customer Service: Provide excellent customer service by addressing borrower inquiries and concerns professionally and empathetically.
Continuous Improvement: Identify and recommend improvements to the collections process and strategies to enhance recovery rates. more

About Organisation:

Lead the team from the front in ensuring that there is sufficient and sustainable revenue generation from the branch through the following;
Driving Marketing initiatives for promoting Tugende products
Allocation of tasks and resources aimed at generating leads and lead conversion and actively ensuring execution
Timely escalation of issues that impede revenue generation... and requests for support
Close supervision of the customer service and efficiency in the sales process more

About Tugende

Followup on clients through phone calls, physical visits, document the conversations  on the staff App and CRM, and ensure that customers make their full payment as per their loan schedules.
Contact clients and notify them of their overdue payments.
Escalate defaulting loans to the recovery team with clear documentation of efforts invested in collections and client engagements... as per the credit policy
Ensure that the clients loan agreement and other documentation is on file and easily accessible
Timely customer complaint resolution or escalation more

About Tugende

Account Management: Monitor and manage assigned accounts to identify overdue payments.
Customer Contact: Initiate contact with borrowers via phone, email, or mail to discuss their accounts and arrange repayment plans.
Negotiation: Negotiate repayment terms and schedules with borrowers to ensure timely debt recovery.
Payment Processing: Facilitate the processing of payments and... update account records accordingly.
Record Keeping: Maintain accurate and detailed records of all collections activities and communications.
Reporting: Prepare and submit regular reports on collections activities, outstanding debts, and recovery performance.
Compliance: Ensure all collections activities comply with internal policies and relevant legal and regulatory requirements.
Collaboration: Work closely with the underwriting team and other departments to resolve issues related to loan repayment.
Customer Service: Provide excellent customer service by addressing borrower inquiries and concerns professionally and empathetically.
Field Coordination: Liaise with external bailiffs and internal field recovery team to coordinate field recovery actions, including asset impounding for non-performing loans.
Recovery Oversight: Monitor and support field recovery efforts, ensuring timely execution of impounding and escalating to recovery management where expected impounding has not happened.
Continuous Improvement: Identify and recommend improvements to the collections process and strategies to enhance recovery rates. more

About Tugende

Contribute to the ongoing structuring, cleaning, validation, and optimisation of Tugende’s enterprise data in the Redshift-based Data Warehouse.
Develop and maintain reusable SQL queries and data pipelines to support analytics and reporting needs.

Duty Location:  Kampala, Uganda

In collaboration with the Marketing team, develop and implement sales strategies to meet or exceed assigned sales targets consistently
Coordinate with branch executives, account managers and other branch staff to ensure sales effectiveness and implement demand generating activities through all channels of the company

About Tugende:

Establish and maintain relationships with both new and existing clients through effective communication and quickly resolving client’s issues
Build and maintain strong relationships with clients and community leadership to understand their financial needs and suggest tailored solutions.
Product Knowledge and services: Demonstrate in-depth knowledge of the company products... offered and the sales/ credit processes for acquiring the leases to potential customers. more