About Organisation:

Followup on clients through phone calls, physical visits, document the conversations on the staff App, and ensure that customers make their full payment as per the loan schedules.
Contact clients and notify them of their overdue payments.
Escalate defaulting loans to the recovery team with clear documentation of efforts invested in collections and client engagements
Ensure that the clients loan agreement is on file and easily accessible
Timely customer complaint resolution or escalation