About Tugende

Followup on clients through phone calls, physical visits, document the conversations  on the staff App and CRM, and ensure that customers make their full payment as per their loan schedules.
Contact clients and notify them of their overdue payments.
Escalate defaulting loans to the recovery team with clear documentation of efforts invested in collections and client engagements as per the credit policy
Ensure that the clients loan agreement and other documentation is on file and easily accessible
Timely customer complaint resolution or escalation