About Tugende

Account Management: Monitor and manage assigned accounts to identify overdue payments.
Customer Contact: Initiate contact with borrowers via phone, email, or mail to discuss their accounts and arrange repayment plans.
Negotiation: Negotiate repayment terms and schedules with borrowers to ensure timely debt recovery.
Payment Processing: Facilitate the processing of payments and update account records accordingly.
Record Keeping: Maintain accurate and detailed records of all collections activities and communications.
Reporting: Prepare and submit regular reports on collections activities, outstanding debts, and recovery performance.
Compliance: Ensure all collections activities comply with internal policies and relevant legal and regulatory requirements.
Collaboration: Work closely with the underwriting team and other departments to resolve issues related to loan repayment.
Customer Service: Provide excellent customer service by addressing borrower inquiries and concerns professionally and empathetically.
Field Coordination: Liaise with external bailiffs and internal field recovery team to coordinate field recovery actions, including asset impounding for non-performing loans.
Recovery Oversight: Monitor and support field recovery efforts, ensuring timely execution of impounding and escalating to recovery management where expected impounding has not happened.
Continuous Improvement: Identify and recommend improvements to the collections process and strategies to enhance recovery rates.