About Organisation:

Manage a portfolio of assigned cases, ensuring that outstanding debts are recovered in a timely and professional manner.
Issue demand notices to clients whose outstanding payments are overdue.
Impound all assets assigned and report on progress in real-time.
Provide regular reports and updates on the status of recovery cases.
Timely liaise with both internal and external teams, such as legal or headquarters recovery teams, to facilitate debt recovery procedures and manage escalations
Maintain accurate and timely records of communications, engagements in the CRM for all clients including any negotiation plans made
Handle customer complaints or disputes effectively and professionally.
Monitor payment plans to ensure adherence and take appropriate action in cases of non-payment.
Assess the client payment history and make recommendations on the Termination of unproductive leases in line with the Tugende policy guidelines for termination.
Ensure compliance with set asset recovery procedures that include booking impounded asset in the branch inventory and incident recording
Support with court cases when required by attending hearings to provide clerical support as requested by your supervisor or appointed legal counsel.