Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.

Account Management: Monitor and manage assigned accounts to identify overdue payments.
Customer Contact: Initiate contact with borrowers via phone, email, or mail to discuss their accounts and arrange repayment plans.
Negotiation: Negotiate repayment terms and schedules with borrowers to ensure timely debt recovery.
Payment Processing: Facilitate the processing of payments and update account records accordingly.
Record Keeping: Maintain accurate and detailed records of all collections activities and communications.
Reporting: Prepare and submit regular reports on collections activities, outstanding debts, and recovery performance.
Compliance: Ensure all collections activities comply with internal policies and relevant legal and regulatory requirements.
Collaboration: Work closely with the underwriting team and other departments to resolve issues related to loan repayment.
Customer Service: Provide excellent customer service by addressing borrower inquiries and concerns professionally and empathetically.
Continuous Improvement: Identify and recommend improvements to the collections process and strategies to enhance recovery rates.