What You’ll be Doing


Looking to build and prosper an exciting workplace for employees?
Passionate to bring a creative engagement strategy to life?
You'll partner with senior leadership to create an amazing employee experience as you manage all communication and engagement strategies through reviewing people processes and identifying risks for our call centers.
You'll oversee the... onboarding program for new employees and create engaging events for current employees by implementing your engagement plans.
Along the way, you'll deliver training to multiple levels of management, identify areas to improve processes, make suggestions, and manage incentive budgets while participating in weekly meetings to review reporting, proposals and presentations.
You’ll contribute to the success of the team and business as you bring your creative passion to build a successful engagement strategy, working to encourage employee retention and excitement.


During a Typical Day, You’ll


Review survey feedback to create plans for employee engagement and communication strategies, providing internal and external partners with updates
Oversee the operations and engagement of the onboarding program
Be the forefront of process and policy changes as you ensure they are understood and championed by our employees
Encourage engagement from the teams in your work environment as you further help support the social media team by sharing content and creating submissions for external awards
Maintain good working and trusting relationships with all employee's and support teams


What You Bring to the Role


Bachelor's degree in communications or equivalent experience in communications
Comfortable reviewing reports to identify areas to support
Express engaging verbal and written communications as you'll create multiple types of internal and external campaigns for multiple levels of employees
Understand the financial impact of decisions and suggested plans
Accuracy-driven and Passionate to keep organized in your work
Experience with people management and comfortable leading with influence


What You Can Expect


Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) more

What you’ll be doing: 


You will lead the HC related functions in South Africa and Cape Town and act as main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes.  
They serve as business partners leading change management projects, actively supporting discussions and transfer of best practices... from various functions of the organization.
HC Managers proactively identify human capital solutions that will enhance bottom line results and improve employee related gross margin.


What you’ll bring to us:


Understand all key business initiatives and goals for each supported business unit.
Have significant experience in South African employment legislation.
Actively identifies gaps, proposes and implement changes necessary to cover risks 
Deliver company driven human capital solutions to challenges affecting the success of the business. 
Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit.
Effectively partner with and leverage corporate support teams 
Acts as the performance improvement driver and provokes positive changes in the people management 
Design and maintain organization vitality charts as the performance of the business unit improves 
Challenge the organizational structure of the internal client and propose changes 
Monitor and report on progress toward each goal and project. 
Act as the ultimate point of contact for all escalated (difficult) HC issues. 
Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective. 


What skills you’ll need:


Recent experience in a similar role ideally within a BPO Contact Center.
Bachelor’s Degree 
5+ years experience as a business partner or HR Manager providing operations support 
Working knowledge of various office software applications, online communication tools and database technology 
Ability to influence others by example, coaching, and mentoring 
Strong organizational development, project management and change management skills 
Strong e-mail and oral communication skills 
High level of integrity and judgment more

Job Details


Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
As a Customer Service Representative working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.


What You’ll Do


 Do... you have a passion for helping others?
Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.


During a Typical Day, You’ll


Answer incoming communications from customers 
Conduct research to provide answers for customers to resolve their issues


What You Bring to the Role


2 or more years of BPO customer service experience with strong communication skills
High school diploma or equivalent


Computer experience


Recognize, apply and explain your product or service knowledge 
A patient, compassionate and professional personality with strong service orientation


What You Can Expect


Transport provided in line with company and client requirements
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives more

Job Details


Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
As a Customer Service Representative – Nights, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.


What You’ll be... Doing


Do you have a passion for helping others?
Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.


During a Typical Day, You’ll


Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues


What You Bring to the Role


6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience


What You Can Expect 


Transport provided in line with company and client requirements
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives more

What you’ll be doing: 


You will lead the HC related functions in South Africa and Cape Town and act as main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes.  
They serve as business partners leading change management projects, actively supporting discussions and transfer of best practices... from various functions of the organization.
HC Managers proactively identify human capital solutions that will enhance bottom line results and improve employee related gross margin.


What you’ll bring to us:


Understand all key business initiatives and goals for each supported business unit. Have significant experience in South African employment legislation.
Actively identifies gaps, proposes and implement changes necessary to cover risks 
Deliver company driven human capital solutions to challenges affecting the success of the business. 
Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit.
Effectively partner with and leverage corporate support teams 
Acts as the performance improvement driver and provokes positive changes in the people management 
Design and maintain organization vitality charts as the performance of the business unit improves 
Challenge the organizational structure of the internal client and propose changes 
Monitor and report on progress toward each goal and project. 
Act as the ultimate point of contact for all escalated (difficult) HC issues. 
Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective. 


What skills you’ll need:


Recent experience in a similar role ideally within a BPO Contact Center. Bachelor’s Degree 
5+ years experience as a business partner or HR Manager providing operations support 
Working knowledge of various office software applications, online communication tools and database technology 
Ability to influence others by example, coaching, and mentoring 
Strong organizational development, project management and change management skills 
Strong e-mail and oral communication skills 
High level of integrity and judgment more

Job Details


Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
As a Customer Service Representative – Nights, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.


What You’ll be... Doing


Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.


During a Typical Day, You’ll


Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues


What You Bring to the Role


0 to 6 months of customer service experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience


What You Can Expect 


Transport provided in line with company and client requirements
Supportive of your career and professional development
Fixed term contract 
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives more

Job Details


Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
As a Customer Service Representative – English – Automotive, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company... culture.


What You’ll be Doing


Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customer’s issues before escalating to the next level.
Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. 


During a Typical Day, You’ll


Answer incoming communications from customers 
Conduct research to provide answers for customers to resolve their issues
Some upselling of products or services to existing customers may be required


What You Bring to the Role


6 months or more of work experience
B1+ level of English in both written and verbal communications
Recognize, apply, and explain your product or service knowledge 
Computer savvy including ability to manage multiple screens
High school diploma or equivalent


What You Can Expect 


Transport provided in line with company and client requirements
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives more

Job Details


Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
As a Senior Healthcare Customer Service Representative, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.


What... You’ll be Doing


Do you have a passion for helping others and giving them peace of mind?
You’ll have ownership over resolving escalated or complex calls from customers.  
Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. 


During a Typical Day, You’ll


Answer incoming communications from customers on diagnostic imaging, life care solutions, surgical or biomedical services
Conduct research to provide answers for customers to resolve their issues
Working hours that are designed to support USA customers.  Therefore, the shifts could end as late as midnight local time.


What You Bring to the Role


2 or more years of customer service experience plus some post-secondary education
Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
A solution-oriented mindset to ensure happy customers
You lead by example and work with your team to contribute to the overall success of your client program
Computer experience


What You Can Expect 


Transport provided in line with company and client requirements
Leadership supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives more

Job Details


Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
As a Customer Service Representative – Nights, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.


What You’ll be... Doing


Do you have a passion for helping others?
Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.


During a Typical Day, You’ll


Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues


What You Bring to the Role


6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience


What You Can Expect 


Transport provided in line with company and client requirements
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit www.mybenefits.ttec.com for more information. more

Job Details


Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
As a Lead Associate working onsite in Cape Town, you’ll be a part of bringing humanity to business. #experienceTTEC


What You’ll be Doing


Do you have a passion for helping others and giving them peace of mind?
You’ll have ownership over resolving escalated or... complex calls from customers.  
Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.


During a Typical Day, You’ll


Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues


What You Bring to the Role


5 or more years of BPO customer service experience plus some post-secondary education
Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
A solution-oriented mindset to ensure happy customers
A patient, compassionate and professional personality with strong service orientation
Time management, flexibility, organizational and multi-tasking skills
You lead by example and work with your team to contribute to the overall success of your client program
Computer experience


What You Can Expect


Transport provided in line with company and client requirements
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives more

What You’ll be Doing


Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings
Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.
Trainers are expected to have a thorough... working knowledge of TTEC policies and procedures as well as client requirements related to training duties.
Trainers are responsible for the overall outcome of new hired classes and client required trainings.


During a Typical Day, You’ll


Inspire and motivate learners to reach for amazing
Mentor and coach new hires within client training goals and time frames 
Bring your interest in helping others to start their career journeys successfully
Deliver high quality client product training


What You Bring to the Role


High school diploma or equivalent 
2 years or more in training and adult learning or call center experience
Strong understanding of TTEC’s business, core values, and goals.
Strong verbal and written communication skills.
Ability to lead and partner successfully with staff and chain of command.
Open, honest and empathetic manner when dealing with people.
High customer service orientation.
Working knowledge of MS, Oracle, Kronos or ability to learn technology quickly
High level of integrity, honesty, and judgment
Ensures call center staff schedules are managed
Coaches appropriate staff on performance
Management improvement
Ability to manage multiple, complex, on-going tasks and projects.
Advanced English skills. Both written and verbal.
Full Time Availability. more

Job Details


Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
As a Customer Service Representative working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.


What You’ll Do


Do... you have a passion for helping others?
Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.


During a Typical Day, You’ll


Answer incoming communications from customers 
Conduct research to provide answers for customers to resolve their issues


What You Bring to the Role


2 or more years of BPO customer service experience with strong communication skills
High school diploma or equivalent
Computer experience
Recognize, apply and explain your product or service knowledge 
A patient, compassionate and professional personality with strong service orientation


What You Can Expect


Transport provided in line with company and client requirements
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives


A Bit More About Your Role


We’re committed to ensuring you have the skills and support to be successful in your role throughout your career.
From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
Our TTEC community is here for you as one dynamic, global family.
You'll report to the Team Leader.
You'll contribute to the success of the customer experience and the overall success of the team. more

Key Performance Objectives

Achieve 100% of training goals.


Actively implement strategies and initiatives to enable the Learning and Leadership Development department to achieve its objectives.
Communicate the core strategy and goals to the team.
Establish metrics for success, set clear daily priorities, and drive the team to meet goals.
Understand the key business objectives,... timeframes, and client requirements associated with each training goal. (Strategic thinking, project management, results orientation, business acumen, enthusiasm)


Manage day-to-day operations and deliverables.


Deliver timely and efficient solutions to all training related requests.
Employ effective organizational and time-management skills to deliver solutions to routine and emergency requests and general needs within established timelines. Manage problem resolution as needed.
Determine appropriate use of resources to meet training goals and schedules.
Oversee and manage the facilitation quality of training classes; those include New Employee Orientation training, client required product classes, and language base classes.
Accountable for Supervisors, Team Leads and Trainers certification.
Manage regular preparation of reporting on training completion to a client and internal reporting. (Problem solving, attention to detail, can-do attitude, persuasion and influence)


Improve the key success metrics associated with training goals. These include:


Associate Performance 30 days post-training
Training Attrition
Training Satisfaction
ERGM


Gather information, analyze data, observe the training process, and lead the effort to consistently improve training process and performance.


This includes challenging every aspect of the training process. 
Recommended changes must be monitored and measured to ensure bottom-line impact to the process.
Held accountable for attrition of agents, trainers and overall project attrition.
Responsible for Learning and Leadership Development department success in meeting key metrics and quality requirements. (Data analysis, customer focus, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation)


Actively manage the staff, support, motivate and retain an outstanding team.


Responsible for mentoring, training, evaluating, and developing the staff.
Provide support, information and assistance.
Accountable for managing all day-to-day issues and respond to all issues as appropriate.
Help the staff to set realistic and measurable training goals, and develop appropriate reward program as needed.
Take responsibility for motivating and retaining an outstanding team.
Provide coaching and development opportunities to Trainers and Team Leads, and address performance issues as appropriate.
Monitor progress towards achieving training goals. (Leadership, staff development, accountability, coaching, motivation, resourcefulness, high integrity)


Manage the communication.

Maintain a positive, respectful and caring attitude.


Communicate problems clearly and collaborate with client and business partners to ensure that issues will be resolved quickly with a minimum long term impact.
Offer clear and objective alternatives and work with the team to help implement solutions.
Identify and communicate any potential training problems or challenges as they surface.
Communicate changes in priorities and direction of the goal or project to the staff. (Team work and collaboration, fairness, follow through, engagement, honesty, openness, directness, timeliness)


Escalate system level issues to the appropriate systems/IT support/vendor team.


Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via email or ticketing system to the appropriate team.
Answer questions and assist in isolating the root cause of problems and testing solutions to ensure problems have been addressed. (Systems troubleshooting, sense of urgency, timeliness, analysis and problem solving)


Ensure compliance with TTEC’s processes and tools, system changes.


Ensure compliance TTEC’s internal policies and procedures as well as client requirements on training processes to prevent and/or minimize potential challenges and problems.
Responsible for continuous improvement in the overall training process.
Provide immediate and direct feedback to the team to ensure full compliance and high performance.
Provide specific training and constructive feedback on all aspects of the process.
Maintain confidentiality of sensitive data (Process understanding, attention to detail, process improvement, timeliness, accountability, judgment)


Basic Qualifications


Strong understanding of a BPO business, core values, and goals
Ability to lead and partner successfully with teams, management and client
Ability to manage multiple, complex, on-going tasks and projects
High level of integrity, judgment and follow through
Strong coaching, people, and leadership skills
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Data analysis skills
Proficient in Microsoft Office
Proficient in English, both written and verbal
Background in training and/or adult learning
Trainer Certification


Preferred Qualifications


Knowledge of call center business and training management
Call center experience
Six Sigma more

What You’ll be Doing 


Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer... experience on every call as you’re the first line manager for your team.  
You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. 


During a Typical Day, You’ll 


Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects 
Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team 
Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done 


What You Bring to the Role 


Associate degree, technical school or equivalent work experience 
Continuously promote a performance-driven culture and always work towards reaching for amazing 
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks 
Consistently mentor and inspire others  
Customer focused mindset 
Computer savvy more

What You’ll be Doing


Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings
Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.
Trainers are expected to have a thorough... working knowledge of TTEC policies and procedures as well as client requirements related to training duties.
Trainers are responsible for the overall outcome of new hired classes and client required trainings.


During a Typical Day, You’ll


Inspire and motivate learners to reach for amazing
Mentor and coach new hires within client training goals and time frames 
Bring your interest in helping others to start their career journeys successfully
Deliver high quality client product training


What You Bring to the Role


High school diploma or equivalent 
2 years or more in training and adult learning or call center experience
Strong understanding of TTEC’s business, core values, and goals.
Strong verbal and written communication skills.
Ability to lead and partner successfully with staff and chain of command.
Open, honest and empathetic manner when dealing with people.
High customer service orientation.
Working knowledge of MS, Oracle, Kronos or ability to learn technology quickly
High level of integrity, honesty, and judgment
Ensures call center staff schedules are managed
Coaches appropriate staff on performance
Management improvement
Ability to manage multiple, complex, on-going tasks and projects.
Advanced English skills. Both written and verbal.
Full Time Availability. more

What you’ll be doing: 


You will lead the HC related functions in South Africa and Cape Town and act as main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes.  They serve as business partners leading change management projects, actively supporting discussions and transfer of best practices from... various functions of the organization. HC Managers proactively identify human capital solutions that will enhance bottom line results and improve employee related gross margin.


What you’ll bring to us:


Understand all key business initiatives and goals for each supported business unit. Have significant experience in South African employment legislation.
Actively identifies gaps, proposes and implement changes necessary to cover risks 
Deliver company driven human capital solutions to challenges affecting the success of the business. 
Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams 
Acts as the performance improvement driver and provokes positive changes in the people management 
Design and maintain organization vitality charts as the performance of the business unit improves 
Challenge the organizational structure of the internal client and propose changes 
Monitor and report on progress toward each goal and project. 
Act as the ultimate point of contact for all escalated (difficult) HC issues. 
Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective. 


What skills you’ll need:


Recent experience in a similar role ideally within a BPO Contact Center. Bachelor’s Degree 
5+ years experience as a business partner or HR Manager providing operations support ideally within a similar BPO or global services organization.
Working knowledge of various office software applications, online communication tools and database technology and a deep knowledge of South African Labour laws
Ability to influence others by example, coaching, and mentoring 
Strong organizational development, project management and change management skills 
Strong e-mail and oral communication skills 
High level of integrity and judgment more

Job Profile Summary


The Vendor Partner Culture and Engagement Lead manages all aspects of culture and engagement projects, including activities designed to foster associates well-being and engagement aligned with their unique organizations culture and values while integrating in the business core culture values. The Culture and Engagement Lead works on problems of diverse scope and... complexity ranging from moderate to substantial.


Responsibilities


Provides support to advocates, leaders and other teams while administering culture, well-being, inclusion and diversity programs.  
Makes recommendations on changes or additions to the program to reflect changing needs of employees.
Uses available data and analytics to support insights and opportunities supporting associate engagement and well-being.
Uses independent judgment requiring analysis of variable factors and determines the best course of action.
Develops creative, clear-written material in support of the organization's communications strategies as they relate to culture and engagement.
Supports and implements change management, development planning, and recognition and development programs.
Helps design culture focused learning materials and systems as well as facilitates learning to associates.


Ideal Qualifications


Must have 1 year experience within a BPO employee and engagement role. (Essential)
Proven leadership skills within the culture and engagement department. (Essential)
Must have an understanding of different perspectives and ensures inclusion for all associates while contributing to an organization focused on continuously improving consumer and associate experiences.
Ongoing awareness of the current cultural landscape and how it impacts the associate population.
Experience developing and integrating inclusion and diversity focused programs.
Leadership experience with a background in operations.
Ability to build relationships and gain the confidence of key stakeholders and team members.
Superior attention to detail, ability to meet tight deadlines, prioritize, organize, and coordinate multiple projects simultaneously.
Ability to interface with multiple levels of the organization and to serve as an influence leader and team player.
Exceptional written, verbal, and interpersonal communication skills, including the ability to present in large forums.
Strong skills using Microsoft Word, Excel & Power Point, MS Teams, and Zoom. more

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative – English – Automotive, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.


What You’ll be... Doing


Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. 


During a Typical Day, You’ll


Answer incoming communications from customers 
Conduct research to provide answers for customers to resolve their issues
Some upselling of products or services to existing customers may be required


What You Bring to the Role


6 months or more of work experience
B1+ level of English in both written and verbal communications
Recognize, apply, and explain your product or service knowledge 
Computer savvy including ability to manage multiple screens
High school diploma or equivalent more

What You’ll be Doing


Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.


During a Typical Day, You’ll


Answer incoming communications from... customers
Conduct research to provide answers for customers to resolve their issues


What You Bring to the Role


0 to 6 months of customer service experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience


What You Can Expect 


Supportive of your career and professional development
Fixed term contract 
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives more

What you’ll be doing: 


You will lead the HC related functions in South Africa and Cape Town and act as main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes.  They serve as business partners leading change management projects, actively supporting discussions and transfer of best practices from... various functions of the organization. HC Managers proactively identify human capital solutions that will enhance bottom line results and improve employee related gross margin.


What you’ll bring to us:


Understand all key business initiatives and goals for each supported business unit. Have significant experience in South African employment legislation.
Actively identifies gaps, proposes and implement changes necessary to cover risks 
Deliver company driven human capital solutions to challenges affecting the success of the business. 
Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams 
Acts as the performance improvement driver and provokes positive changes in the people management 
Design and maintain organization vitality charts as the performance of the business unit improves 
Challenge the organizational structure of the internal client and propose changes 
Monitor and report on progress toward each goal and project. 
Act as the ultimate point of contact for all escalated (difficult) HC issues. 
Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective. 


What skills you’ll need:


Recent experience in a similar role ideally within a BPO Contact Center. Bachelor’s Degree 
5+ years experience as a business partner or HR Manager providing operations support 
Working knowledge of various office software applications, online communication tools and database technology 
Ability to influence others by example, coaching, and mentoring 
Strong organizational development, project management and change management skills 
Strong e-mail and oral communication skills 
High level of integrity and judgment more