What You’ll be Doing 


Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.  
You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. 


During a Typical Day, You’ll 


Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects 
Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team 
Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done 


What You Bring to the Role 


Associate degree, technical school or equivalent work experience 
Continuously promote a performance-driven culture and always work towards reaching for amazing 
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks 
Consistently mentor and inspire others  
Customer focused mindset 
Computer savvy