Job Details


Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
As a Customer Service Representative working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.


What You’ll Do


Do you have a passion for helping others?
Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.


During a Typical Day, You’ll


Answer incoming communications from customers 
Conduct research to provide answers for customers to resolve their issues


What You Bring to the Role


2 or more years of BPO customer service experience with strong communication skills
High school diploma or equivalent
Computer experience
Recognize, apply and explain your product or service knowledge 
A patient, compassionate and professional personality with strong service orientation


What You Can Expect


Transport provided in line with company and client requirements
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives


A Bit More About Your Role


We’re committed to ensuring you have the skills and support to be successful in your role throughout your career.
From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
Our TTEC community is here for you as one dynamic, global family.
You'll report to the Team Leader.
You'll contribute to the success of the customer experience and the overall success of the team.