Job Details


Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
As a Senior Healthcare Customer Service Representative, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.


What You’ll be Doing


Do you have a passion for helping others and giving them peace of mind?
You’ll have ownership over resolving escalated or complex calls from customers.  
Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. 


During a Typical Day, You’ll


Answer incoming communications from customers on diagnostic imaging, life care solutions, surgical or biomedical services
Conduct research to provide answers for customers to resolve their issues
Working hours that are designed to support USA customers.  Therefore, the shifts could end as late as midnight local time.


What You Bring to the Role


2 or more years of customer service experience plus some post-secondary education
Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
A solution-oriented mindset to ensure happy customers
You lead by example and work with your team to contribute to the overall success of your client program
Computer experience


What You Can Expect 


Transport provided in line with company and client requirements
Leadership supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives