Job Details


Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
As a Lead Associate working onsite in Cape Town, you’ll be a part of bringing humanity to business. #experienceTTEC


What You’ll be Doing


Do you have a passion for helping others and giving them peace of mind?
You’ll have ownership over resolving escalated or complex calls from customers.  
Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.


During a Typical Day, You’ll


Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues


What You Bring to the Role


5 or more years of BPO customer service experience plus some post-secondary education
Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
A solution-oriented mindset to ensure happy customers
A patient, compassionate and professional personality with strong service orientation
Time management, flexibility, organizational and multi-tasking skills
You lead by example and work with your team to contribute to the overall success of your client program
Computer experience


What You Can Expect


Transport provided in line with company and client requirements
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives