Main Purpose of The Role:


Sell the Road Logistics services and solutions for the company.


Duties and Responsibilities:


Find new business opportunities 
Maintain a healthy pipeline for future deals
Respond to new and current client base regarding complaints and service enquiries
Be a brand ambassador that represents the company’s brand and values
Demonstrates advanced... product knowledge (domestic courier and distribution and cross border BLNE) 
Adheres to all company policies and procedures
Regular travel in and around KZN to meet clients 


Minimum Requirements: (non-negotiable when screening)


Minimum of 2 years’ sales experience in the logistics industry
Sales achievements and skills attained within the industry
Valid drivers license and own vehicle. 
Skills of achieving targets and generating new leads
Strong negotiating and selling skills
Be well-groomed and presentable.
Have excellent people skills and intuitive to client’s needs.
Computer literate in software such as Microsoft Office (Word/Excel/Power point
Experience working on CRM systems 
Experience in developing leads and researching potential clients
Working well as part of a bigger sales team but also able to deliver and work independently.
Excellent verbal and written communication skills, including the ability to create presentations and present to new and existing clients and tender experience


Essential Qualifications: 


Matric / Grade 12 
Proven track record of successful Sales (Proof of achievements required)
Any post-matric qualifications in sales will be an added advantage.


Advantageous Qualifications: 


Great written and Verbal communication skills 
Time management and prioritization skills to meet deadlines and closes sales in a timely     manner.
Willingness to adapt and implement new sales methods and strategies


Product knowledge


Quick thinking to provide creative solutions that address customers’ needs and concerns


Computer packages (please specify whether essential or advantageous)


 Essential - Microsoft Office full suite more

Main Purpose of The Role:


The retention account manager is responsible for nurturing and expanding relationships with an organization's most significant clients. This role involves strategic planning, consistent communication, and in-depth understanding of client needs to ensure satisfaction and loyalty.
By acting as the primary liaison between the clients and various internal departments,... the account manager ensures seamless service delivery and identifies opportunities for business growth.
This individual will also analyze client metrics and market trends to tailor solutions, thereby driving revenue and fostering long-term partnerships. 


Minimum Requirements:


Proven experience - Minimum 5 years Key Account Management / Retentions experience in the logistics industry.
Strong presentation and public speaking skills
Demonstrated success in managing and growing key accounts in a region and meet monthly and annual retention targets that have been set. 
Support all aspects of the account relationship as a primary point of contact for customer 
Ability to investigate and resolve customer complaints, concerns, and discrepancies in a timely manner. 
Ability to analyze and interpret sales data and account performance metrics
Collaborate with internal teams to address customer issues effectively. 
Maintain accurate records of customer interactions, transactions, and enquiries via CRM. 
Generate key performance monthly reports as needed to track customer service metrics and performance. 
Identify root causes of customer issues and implement solutions to prevent recurrence. 
Communicate customer feedback and insights to relevant stakeholders for continuous improvement. 
Strive to exceed customer expectations by delivering exceptional service and building strong relationships. 
Help identify all potential risks and develop mitigation plans. 
Identify and implement continuous Improvement initiatives. 
Maintain client base as per MAS requirement, grow revenue via extraction of additional opportunities within the client base. 
Work closely with Operations to deliver high level of service to customers. 
Works with Finance as needed to collectively resolve any discrepancies and assist with invoice and payment resolution. 
Proactively manage and monitor and present customer/’s KPI’s through data quality processes. 
Become a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process. 
Analysis of sales-related information and report weekly to the regional sales manager. 
Maintaining client data and updating regularly. 
Continuous reporting on competitor and industry analysis. 
Assist in tender/proposal production and delivery (preparation and presentation) 
Create sustainable value for customers by adopting an innovative approach to their business. 
Meet the expected client call ratio KPI as indicated by your manager and agreed MAS in achieving retention targets set. 


Electives


Strong personal characteristics, energy, drive, focus, motivation, responsibility. 
Self-motivated and ability to use own initiative, with the ability to work without supervision. 
Well-developed time management skills - ability to work to deadlines and with timetables. 
Multitasking is essential. 
Project management of initiatives where required. 
The ability to seek opportunities for synergy and integration 
Business acumen – analyzing financial information, dealing with complexity, problem solving and using sound judgment. 
Identifying critical operational or other issues and recommending solutions 
Ability to continuously review / refine processes to achieve the optimal solution 
Strong administrative skills with high attention to detail 
Strong business development skills 
Strong negotiation and conflict resolution skills 


Computer packages:


MS Outlook, Excel, PowerPoint (Intermediate).
Advanced skill would be advantageous.


Qualifications:


Matric (Essential).


Duties and Responsibilities:


Maintain and grow the existing client base in the distribution market for the allocated region and meet monthly and annual retention targets that have been set. 
Manage client relationships. 
Monthly billing and financial reporting shared with the various stakeholders. 
General administrative duties – daily. 
Represent the DSV brand. 
Analysis of sales related information and report weekly to Regional Sales Manager. 
Maintaining client data and update regularly. 
Continuous reporting on competitor and industry analysis. 
Assist in tender/proposal production and delivery. (preparation and presentation) 
Create sustainable value for customers by adopting an innovative approach to their business. 
Ensure that the required monthly and accumulative targets are met. 
Implementation and communication of signed business is shared with all stakeholders. 
Management of debtor’s days of clients within the company’s requirements. 
Ensure regular Inter department communication. 
Identifying cross silo solutions and work with other Department heads to ensure successful partnerships. 
Ensure all client files are updated and maintained as per the company procedures and Quality Management System. 
Carry out any other duties as may be requested by Management. 
Update and maintain the internal CRM System. 
Meet the expected client call ratio KPI as indicated by your manager. more

Job related requirements


2-3 years New Business Sales experience in the Transport and Logistics industry
Experience in prospecting for new business
Experience in achieving new business targets set. Tender Management experience.Experience in selling cross silo solutions
Developing and managing a qualified new business pipeline
Reporting day to day to the Regional Sales... Manager
Monthly reporting (where needed / requested)


Electives


Basic understanding of industry supply chains
Strong administrative skills with high attention to detail 
Strong new business development skills


Duties and responsibilities


Sign new business in the Distribution market for the allocated Region and meet monthly and annual new business targets set.
Prospect for new business and develop a qualified pipeline of leads and convert to actual billing sustainable clients.
Manage client relationship.Monthly billing and financial reporting.General administrative duties.
Represent the DSV brand.
Analysis of sales related information and report weekly to Regional Sales Manager.
Maintaining client data.
Competitor and industry analysis.
Assist in tender/proposal production and delivery. (preparation and presentation)
Create sustainable value for customers by adopting an innovative approach to their business.
Ensure required monthly and accumulative targets are met.
Implementation and communication of signed business.
Management of debtor’s days of signed clients within the companies requirements.
Inter department communication.
Identifying cross silo solutions and working with other Department heads
Mentoring junior New Business Sales Executive.
Ensure all client files are updated and maintain as per the company procedures and Quality Management System.
Carry out any other duties as may be requested by Management.
Update and maintain the internal CRM System.
Meet the expected client call ratio KPI as indicated by your Manager. more

Qualification(s):


A diploma in Occupational Health and Safety, or related Safety management qualification SAMTRAC, SHEMTRAC, Modern SHEQ Risk Management or NEBOSH.
SACPCMP or SAIOSH registration will be an advantage.


Computer Skills:


Highly proficient in Excel/ PowerPoint for data management and reporting.
Strong computer skills and expert knowledge of Microsoft Word, Excel,... Power Point, Teams, and Access.


Job-related Requirements:


Experience: 2–5 years of proven experience as a SHE Officer (or similar role) within manufacturing, construction, automotive, or warehouse environments is essential.
Risk Management: Prior experience in conducting Hazard Identification and Risk Assessments (HIRA) is essential.
Auditing: Previous experience conducting internal audits is required.
Transportation: Must possess a valid driver’s license and have access to a reliable personal vehicle.
Incident Analysis: Proficient in root cause analysis and incident investigation methodologies.
Legislative Knowledge: In-depth knowledge of the Occupational Health and Safety Act and regulations, standards, and procedures.
ISO Standards: Previous experience with ISO standards management systems. (ISO 45001; ISO 14001; ISO 900)
Compliance Expertise: Extensive knowledge of safety compliance standards and best practices.


ADDED ADVANTAGES FOR THIS ROLE:


Time Management: Strong organizational and time management skills with the ability to effectively prioritize and manage multiple tasks.
Attention to Detail: Highly detail-oriented, well-organized, and capable of working collaboratively across teams.
Team Leadership: Demonstrated ability to lead and manage diverse teams with strong interpersonal and people management skills.
Communication Skills: Excellent written and verbal communication abilities.
Flexibility: Willingness to work extended hours during weekdays and weekends as required.
Independence: Capable of operating independently with strong operational insight and decision-making ability.
Analytical Thinking: Strong analytical skills with the ability to make decisions quickly and effectively under pressure.


MAIN PURPOSE OF THE ROLE :


Responsible for supporting compliance with Occupational Health and Safety legislation, regulations, and standards. Oversees and monitors safety and environmental functions to ensure legal and operational compliance within the business unit.
Ensures client, and performance standards are met while aligning operations with company policies, strategic goals, and continuous improvement initiatives.


DUTIES & RESPONSIBILITIES :


Implement, maintain, and align the company's safety management systems with business objectives.
Ensure legal compliance through regular audits, surveys, and risk assessments (HIRA).
Develop and update risk assessments, Safe Work Procedures (SWPs), and Single Point Lessons.
Schedule and document Health & Safety Committee meetings and representative inspections.
Investigate incidents, implement corrective actions, and ensure compliance with COIDA for IODs.
Analyse incident data and trends to improve safety practices and reduce risks.
Conduct regular SHE inspections and ensure timely closure of corrective actions.
Roll out and facilitate HSE initiatives, including safety inductions and technical guidance, to enhance awareness and proactively identify and mitigate risks on-site.
Deliver safety training on policies, procedures, and regulations.
Roll out and facilitate HSE initiatives, including safety inductions and technical guidance, to enhance awareness and proactively identify and mitigate risks on-site.
Liaise with external stakeholders and benchmark safety best practices
Provide SHE advice to management, employees, and contractors.
Maintain accurate records, reports, and interpret safety statistics.
Attend internal/customer meetings and provide operational SHE feedbacks.
Ensure compliance with material handling guidelines and PPE standards.
Assess and advise on safety and ergonomics for current operations and future MP&L changes.
Support plant layout reviews, product change assessments, and logistics process improvements.
Monitor and resolve design and process issues in MP&L operations.
Conduct risk assessments for chemical handling, storage, and transport.
Implement ergonomic controls across various job categories.
Identify hazards related to machinery and equipment; enforce safety controls.
Apply fire prevention and explosion control principles; ensure fire safety measures.
Manage environmental risks, waste disposal, and workplace audits.
Maintain and communicate the plant's emergency response plan, ensuring readiness through regular training and drills for emergency response teams.


Operational Performance:


Delivering on client and internal continuous improvement requirements and driving Lean culture.
Customer dissatisfaction process analyses failures with regards to deliveries, client complaints, damages etc. to determine root cause and corrective actions.
Follow through on corrective actions and close the Corrective and Preventative Actions Process


Job Information:


High level of emotional intelligence and maturity to manage multiple levels of stakeholders’ expectations within the client’s environment.
Initiative to act proactively in an ever-changing client environment.
Assertiveness, clients changing needs/demands must be managed firmly and tactfully
High degree of common sense to understand implications of actions as well as failure to act, and enough initiative to act proactively when required
Deadline driven and can work with little to no supervision to achieve objectives
Organized with structured approach
Report writing skills more

BASIC MINIMUM REQUIREMENTS FOR THIS ROLE

Tertiary Qualification(s)


Matric
Tertiary qualification in Logistics, Supply Chain, Industrial Engineering an advantage. Experience in planning, warehouse and transport industry


Job-related Requirements


Experience in expediting, planning, scheduling & balancing of workload
Experience in a warehousing environment
Be able to work... nightshift, there may be a situation where nightshift can be swopped to dayshift (but mostly the need is for nightshift).
Intricate understanding of work balancing and capacity planning between multiple departments within an operation to find synergies to be able to achieve the highest output from a limited amount of resources
Sound and proven skills in Planning, Organizing, Directing, Controlling & Monitoring.
Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.
Good interpersonal skills for client account management.
Very good analytical and -problem solving skills, and ability to think logically.
Be able to lead and manage a team
Comfortable presenting & communicating to all levels of management


ADDED ADVANTAGES FOR THIS ROLE


Warehouse experience & understanding
Expediting, Planning & Scheduling experience
Experience in healthcare and retail environment


MAIN PURPOSE OF THE ROLE


This role will be responsible for the expediting, planning, scheduling & balancing outbound activities to ensure internal & external requirements are met.


DUTIES & RESPONSIBILITIES


Understand the customer’s business
Understand the customer’s customer requirements
Develop a strong, trusting relationship with clients
Deep understanding of contractual SLAs & KPIs
Adherence to HSE compliance and responsibilities
Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements.
Query management
Complete daily system checks to ensure all orders are planned and executed as per customer KPI’s


Logistics Coordinator:


Monitor the load plan and execution thereof to identify risks and deviation to ensure communication and necessary action is taken timeously (picking, loading and delivery slots).
Review and analyse load plan performance with the objective of improving operations -and FMS SLA’s.
Monitoring and reporting of warehouse and transport SLA's.
Measure and report on time delivery and turnaround time.
Update bookings/re-bookings in relevant systems.
Be actively involved in support change initiatives.
Job rotation amongst team members to create flexibility and personal growth.
Consistently reviewing data to identify areas of improvement to further improve the output of the operation, load plan and deliverables within the team.
Accurate booking & re-booking requests.
Order consolidation.
Query management and escalation.
Reverse logistics (back door returns & upliftment) monitoring and planning. more

Tertiary Qualification(s)


Industrial Engineering Degree or Diploma


Additional Computer Skills


Advance Excel and PowerQuery
AutoCAD
Microsoft Office: PowerPoint, Visio and Project


Job-related Requirements


Minimum of 4+ years’ working experience in a similar role or logistics industry
Data analytical and process design skills
Detail oriented, high work rate,... quality of work and time management to meet deadlines.
Ability to communicate concisely
Own vehicle with driver’s license required


Electives


Highly adaptable to change
Sound knowledge of engineering economics and fundamental accounting principles
Experience in automation and mechanisation with warehouse environment.
Ability to interact a various levels in the organisation and with clients
Project management skills and experience


MAIN PURPOSE OF THE ROLE



Beneficial:


Experience in Warehouse Design and Costing/Pricing for RFQ’s and existing clients
Data Cleaning & Analyticshe Senior Solutions Design Engineer will be part of the Solution and Pricing department and will work closely with the business development and operations teams to maintain and grow the DSV Contract Logistics business.
Business growth will be mainly through Request For Quotation (RFQ) and/or consultation with new and existing customers. The requirement is also to support operations to renew existing clients at the end of their respective agreements.
The individual must be comfortable working with Big Data and be able to clean, analyse, interpret the large data sets. Have a good understanding of warehouse operations and processes to calculate resource requirements and develop effective warehouse layout designs. Be able to use the warehouse and resource design outputs to cost the operation for the client. The costing entails liaising with key suppliers to obtain costs like racking, sprinklers, MHE, IT, and equipment.
MS Word and PowerPoint skills is required to package the final solutions and commercials for submission to the client.
The role is critical in the growth of the DSV Solution business units and requires attention to detail, time management and good people skill with internal and external clients


DUTIES & RESPONSIBILITIES


Engineered Solutions: Identify, analyse & develop value-adding solutions for current & prospective clients;


Analysis and recommendations


Data (analysis, comparison, sense checking, cleaning)
Process (supporting business objectives, complete, relevant, error-proofed, measurable)
Facilities (best practices, flow, flexibility, compliance)


Costing Model – comprehensive use of the Solutions Costing Model


 All costing inputs to be signed off or supported by quotes,
 Effective use of programs like AutoCAD, MS Visio and Power BI, etc to ensure detailed and accurate designs for the input into the costing model.
 Develop relationships with key suppliers (racking, packaging, sprinklers, MHE etc)
 Verify all productivities used in costings
 Conduct research to ensure productivities used are in line with industry standards


Tools: Application of the following tools and/or methodologies as appropriate and when required:


Material flow mapping
Warehouse and layout design
Qualitative flow measurement
Manning requirements calculations
Material handling equipment selection
Storage density calculations
Productivity calculations
Work sampling
Value stream mapping
Problem Solving 
Warehouse Management Systems – knowledge of key functions and features of systems used by DSV in support of solutions development and implementations. Detailed understanding of cost implications and correct allocation of related costs when completing costing models.
Business cases/feasibility studies – develop as required depending on financial investment required and risk profile. Tools and aspects to consider include ROI calculations, quantified value, opportunity for product improvements and future growth/revenue potential
New product development – develop as required new products, tools and solutions that will enhance the Solutions business and ensure future growth. This can include but is not limited to e-commerce, automation, collaborative niche products in Healthcare & Beauty sectors and industry solutions in Automotive.
Client Relationship management – To develop and maintain sound client relationships based on competence, respect and trust
Sales Support – Assist with the technical and financial selling to the client with the development and documenting of proposals, response to tenders, RFQs and RFPs


Operation Review – Evaluate operation against proposed solutions in terms of –


Solution and Operations review (volumes, resource, MHE, process etc)
Commercial (revenue, cost, etc)


Additional Job Information –


Must work well in a team.
Must show maturity level to work on his/her own with minimum supervision.
Must show initiative and be motivated.
Excellent communication skills both written and oral.
Have good numeric skills.
Work well under pressure and to a deadline.
Work on multiple projects/RFQs with overlapping timelines
Pay meticulous attention to detail.
Ability to implement corrective action.
Effective administration skills.
Must be methodical and precise in their work.
Punctuality and time management skills are critical.
Available to work long hours when required and may be required to travel locally and internationally on occasion. more

Tertiary Qualification(s)


Degree in in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field - advantages


Additional Computer Skills


Experience with supply chain management software, warehouse management systems, transportation systems and supply chain planning or orchestration systems.
Proficient in working on computers and... using MS Applications, especially Excel and PowerPoint.
2+ years in the logistics industry, for example transport and, or warehousing or a combination of.
2+ years. Proven track record in supply chain management, particularly in planning, and/or transportation logistics roles.
Leadership Skills: Strong leadership and team management.
Technological Proficiency: Familiarity with advanced logistics technologies, including WMS and TMS.
Analytical Skills: Strong analytical and problem-solving capabilities
Vendor Management: Experience in negotiating and managing relationships with third-party logistics providers.
Communication Skills: Excellent communication and interpersonal skills for effective collaboration with stakeholders


Electives


Industry Experience: Specific industry experiences relevant to the company's sector (e.g., healthcare, automotive, retail, healthcare)


MAIN PURPOSE OF THE ROLE


Freight Management Services (FMS), as provided by DSV, involve a comprehensive approach to managing and optimizing a company's warehousing and transportation logistics processes.
This approach integrates and coordinates multiple logistics functions and third-party providers to create a seamless supply chain. DSV's freight management services centralize logistics management, provide real-time visibility, control, costs management, customer service and ensure strategic alignment with the company's business goals.
Utilizing advanced technologies and robust risk management strategies, DSV FMS enhances efficiency, scalability, and flexibility in the supply chain while maintaining high performance standards.
FMS is at the heart of the warehouse and transportation operation, working closely with customer, warehouse, and transport operations.
The FMS Planning Manager is accountable for the operations allocated to them, the planning teams that report into them and where applicable the financial performance of FMS transport customers.
It is responsible for overseeing the planning of all inbound and outbound volumes to ensure KPIs and SLAs are met and identifying opportunities to grow the FMS business.
This is largely achieved through the supporting and upliftment of the various reporting planning teams, building strong relationships with operations/other planning teams/ transporters/customers to drive optimization through overall collaboration and seamless communication flow.
This role includes translating high-level strategic plans into practical, executable operational plans, managing resources, coordinating efforts, and ensuring successful implementation and execution of those plans
We are seeking an experienced FMS Operations Manager to join our team based in Johannesburg, South Africa. The candidate should have a deep understanding of warehous


These functions include but are not limited to


Developing and managing plans for fulfilling customer orders efficiently. This includes creating timelines, defining tasks, and setting performance metrics
Serving as a key point of contact for stakeholders involved in the execution of operational orders. This involves facilitating clear and effective communication between teams and ensuring that everyone is aligned with the operational goals
Ensuring that resources (such as personnel, budget, and materials) are allocated efficiently to On-Time Shipment and service level agreements. This involves balancing competing demands and optimizing resource use and includes planning for peak periods
Analysing data and trends to forecast future needs and performance. This helps in anticipating operational challenges and opportunities and making informed decisions.
Identifying potential risks and developing mitigation strategies to address challenges that may arise during the execution of operational plans
Tracking the progress of plans and projects to ensure they are on track. This includes assessing performance, identifying deviations, and making adjustments as necessary.
Ensuring high levels of customer satisfaction by meeting delivery commitments and addressing any issues that arise during the logistics process
Providing regular updates and reports to senior management on planning activities, progress, and performance
The role is critical in the growth of the DSV Solution business units and requires attention to detail, time management and good people skill with internal and external clients.
By fulfilling these responsibilities, the FMS Planning Manager and his/her will ensure that the supply chain operates smoothly, efficiently, and cost-effectively, ultimately contributing to the overall success and competitiveness of the organization and its customers


DUTIES & RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES


Manage and support the planning team while collaborating with operations and the customer
Understand each customers business, requirements and build a strong relationship with the customer
Understand, implement and ensure KPIs and SLAs are being met
Driving continuous improvement initiatives and implementation to increase service delivery
Continuously search for value added services we can offer to customers
Support in the push back to operations/client when the targets are not achievable and create alternatives to the challenges to ensure best scenario is achieved
Rigorous review and analyse daily/historic plan performance with the objective of improving operational output and efficiency, transporter performance and improved/additional service offering to customer
Align on forecast with operations and the customer to ensure daily capacity planning is aligned
Oversee daily capacity planning and ensure targets are being met
Attend to customer escalations and resolve in a timely manner
Continuously looking for new business avenues to expand the FMS business and it’s customer base 


OTHER DUTIES


Ensure succession planning is in place through job rotation amongst team members
Adherence to HSE compliance and responsibilities
Oversee and sign-off of work instructions and standard operating procedures


SUPERVISORY RESPONSIBILITIES (IF ANY)


Manage and lead the planning team
Monitor team performance Implement individual development plan for all team members
Monthly one on one’s with each team member
Ensure compliance with all policies, processes and procedures
Promote a positive culture and good working environment more

Job related requirements


2-3 years New Business Sales experience in the Transport and Logistics industry
Experience in prospecting for new business
Experience in achieving new business targets set. Tender Management experience.Experience in selling cross silo solutions
Developing and managing a qualified new business pipeline
Reporting day to day to the Regional Sales... Manager
Monthly reporting (where needed / requested)


Electives


Basic understanding of industry supply chains
Strong administrative skills with high attention to detail 
Strong new business development skills


Duties and responsibilities


Sign new business in the Distribution market for the allocated Region and meet monthly and annual new business targets set.
Prospect for new business and develop a qualified pipeline of leads and convert to actual billing sustainable clients.
Manage client relationship.Monthly billing and financial reporting.General administrative duties.
Represent the DSV brand.
Analysis of sales related information and report weekly to Regional Sales Manager.
Maintaining client data.
Competitor and industry analysis.
Assist in tender/proposal production and delivery. (preparation and presentation)
Create sustainable value for customers by adopting an innovative approach to their business.
Ensure required monthly and accumulative targets are met.
Implementation and communication of signed business.
Management of debtor’s days of signed clients within the companies requirements.
Inter department communication.
Identifying cross silo solutions and working with other Department heads
Mentoring junior New Business Sales Executive.
Ensure all client files are updated and maintain as per the company procedures and Quality Management System.
Carry out any other duties as may be requested by Management.
Update and maintain the internal CRM System.
Meet the expected client call ratio KPI as indicated by your Manager. more

Main Purpose of the Role


Key Account Manager of our large, medium and small sized clients and managing protecting, growing and innovating these businesses.
Driving profitability with each of these clients, whilst adding value to the client’s supply chain and supporting with day to day requirements, strategic support and various DSV product service offerings


Job Related... Requirements


Grade 12
Minimum of 8 years’ experience in Freight Forwarding
Minimum of 3 years customer facing experience
Own vehicle, drivers license, ability to travel


​​​​​​​Electives


B.Com Logistics/Supply Chain Management would be beneficial but not a requirement.


​​​​​​​Additional Computer Skills


MS Word, Excel, PowerPoint, Outlook


​​​​​​​Duties and Responsibilities


Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
Creating and maintaining the client information pack
Manage the opening of accounts process as well as comprehensive implementation of – and continuous updating of client information
Be accountable for the contract negotiations process, understanding and mitigating the risk identified
Presenting to and implementing new DSV products, processes and strategies with client (s)
Management of client queries
Quality checking estimates and ensuring they are submitted on time
Compile client specific business reports and quality checking data integrity
Identify Opportunities for growth within the client’s business
Record under threat and lost accounts on CRM system and proper implementation
Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions
Facilitate rate negotiations and increases
Arrange and control customer action plan processes for clients
Identify and report on quantified value for clients
Take meeting minutes and follow through to close out
Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
Ensure standard operating procedures are signed off by the clients, documented and maintained
Ensure DSV complies with client health, safety and environment requirements
Compile monthly revenue reports for clients and portfolio
Co-ordinate available client logistics training
Compile and present Performance Management Reviews detailing on time and in full performance to various clients.
Compile and present General Management Reviews including shipment stats, financial data and other relevant info such as QVA to certain clients.
Compiling, monitoring and presenting customised client reports as may be required by the client.
Running continuous improvement projects for all clients  to maintain system relevance and advance or re-design support services in conjunction with the implementation team
Ensuring the client is given access to any DSV reports/reporting systems, which may be of assistance to them such as the Audit & Review, MyDSV, Purchase Order Managment, etc.
Ensure call plan recorded on MS Dynamics on a weekly basis
Record Lost Business on Red Account report on MS Dynamics.
Monitoring and manage Triple Deck Verification and executive sponsor activity for top accounts
Maintain, analyse and update Account Management strategy on a monthly basis which includes:
Monitoring service levels and volumes for each mode (air, ocean, road, etc.) and department (exports, imports, logistics, etc.).
Monitoring client’s payment cycles as well as outstanding payments in order to ensure compliance with payment terms and agreements.
Monitoring credit notes
Monitoring write-offs
Monitoring opportunities for new/extended business & QVA.
Maintain and update the Client Account Plan for top clients in portfolio and global accounts.
To compile and assist with client Tenders.
To assist in conducting customer surveys as may be required by other DSV departments or management.
Compile and present any other reports as may be required by DSV management on a regular or ad hoc basis
To maintain an acceptable & professional conduct and dress code in line with company guidelines more

Minimum Requirements


Grade 12
Tertiary qualification – advantages
3-5 years’ experience in Warehouse management and Inventory management
Advance knowledge of WMS - Cargowrite
Advanced Microsoft office skills


Job Related Requirements

The following is COMPULSORY:


Operations: Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order... Fulfilment, Return processes, effective, Packaging, excellent facility housekeeping (5S) and batch and expiry control.
Stock Management includes: Audits (perpetual and wall to wall), SKU Master maintenance, SKU Consolidation, Slotting (based on ABC analysis, volumetric and product categorization), Space Utilization & Density, Measurement, Pick-face Replenishment Strategies, Batch and Serial Number, Management, Expiry management (First Expiry First Out), and daily warehouse system to Client system variance measurement, investigation and alignment.
Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures.
Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably.
Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations, Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements.
Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure.
SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Saftey, enviroment and facility compliance/risk mitigation. Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001.
Commercial: Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA’s and Risk, Financial: Must have effective financial acumen to ensure tight cost control to meet or exceed budget.
HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes.


Added Advantages for the role


Advanced planning abilities
Sound decision maker
Assertive and sound negotiator
Presentation skills
High work rate and attend to detail
Well-developed communication skills
Must demonstrate initiative
Required to be self-motivated, committed, and able to work under pressure
Must be conscientious about meeting deadlines
Well organized
Team Player
Ability to work independently


Main purpose of the role


Maintain operational performance in line with client agreed SLA
Maintain Internal KPI’s.
Identify, drive and implement improvements in support of productivity & cost savings.
To effectively manage the operation in terms of operational performance, people management, quality management, health & safety compliance and financial performance


Duties and Responsibilities


Maintain discipline and measure staff performance.
Maintain equipment and facility
Ensuring client’s needs and expectations are consistently met within scope of service agreement; using initiative in developing customized solutions and continuous improvement processes
Actively managing daily operational performance to consistently achieve performance metric targets
Ensure employee development plans are in place and achieved as per plan.
Ensure the adherence to health, safety, and environmental requirements.
Assisted client with customized solutions & improvement within existing and additional scope.
Plan and implement cycle counts, ABC analysis counting and various other processes in line with the KPI and contractual obligations.
Control, action, investigate and complete CAPA document’s if need be, this includes but is not limited to nil picks, error percentages, KPI requirements, etc.
Create and maintain various reports in line with KPI and contractual obligations.
Adherence to HSE compliance and responsibilities
Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements.
Communicate with clients with regards to supply at all times
Supplier relationship building
Daily, weekly & monthly inbound and outbound meetings with client
Control the risks associated with VAS activities.
Monitor and correct the inadequate or inappropriate inventory, to meet the demands of sales e.g. stock shortage.
Ensure Material Master and bin master is maintained, updated and actioned as required.
Control, quarantined and damaged stock, this includes inspections, scrapping processes, etc.
Ensure inventory processes are followed in operations and admin
Manage facility maintenance and cleaning more

Main Purpose of the Role


Freight Forwarding Imports. Processing shipments end to end form collection to delivery.


Job Related Requirements


Grade 12
Minimum of 5 years experience as an end to end freight forwarder in ocean imports
Ability to work overtime


Electives


Knowledge of Incoterms
Knowledge and understanding of sea freight imports and exports
CW1 system... experience
Good Communication Skills
Able to work with excel reports – basic to intermediate
Forwarding and Brokerage or end to end file processing for ocean imports and exports


Duties and Responsibilties

Imports


Arrange booking of shipments with overseas office / agent
Registration of files and capturing of charges in CW1
Tracking of shipments
Following up and retrieving shipping documents after sailing from forwarder or carrier
Following up on carrier invoices and ANF’s
Arranging customs clearance as well as release from other government organisations where required
Checking vendor invoices and raising queries as required.
Delivery planning and status report updates (tracking)
Communication with both customer and 3d parties
Processing of invoices
Sending document packs
Customer site visits if required
Completing update and milestones in CW1 including file closure
Ensure all internal and external KPIs are met more

Job related requirements


2-3 years New Business Sales experience in the Transport and Logistics industry
Experience in prospecting for new business
Experience in achieving new business targets set, Tender Management experience
Experience in selling cross silo solutions
Developing and managing a qualified new business pipeline
Reporting day to day to the Regional Sales... Manager
Monthly reporting (where needed / requested)


Electives


Basic understanding of industry supply chains
Strong administrative skills with high attention to detail 
Strong new business development skills


Duties and responsibilities


Sign new business in the Distribution market for the allocated Region and meet monthly and annual new business targets set.
Prospect for new business and develop a qualified pipeline of leads and convert to actual billing sustainable clients.
Manage client relationship.Monthly billing and financial reporting.
General administrative duties.
Represent the DSV brand.
Analysis of sales related information and report weekly to Regional Sales Manager.
Maintaining client data.
Competitor and industry analysis.
Assist in tender/proposal production and delivery. (preparation and presentation)
Create sustainable value for customers by adopting an innovative approach to their business.
Ensure required monthly and accumulative targets are met.
Implementation and communication of signed business.
Management of debtor’s days of signed clients within the companies requirements.
Inter department communication.
Identifying cross silo solutions and working with other Department heads
Mentoring junior New Business Sales Executive.
Ensure all client files are updated and maintain as per the company procedures and Quality Management System.
Carry out any other duties as may be requested by Management.
Update and maintain the internal CRM System.
Meet the expected client call ratio KPI as indicated by your Manager. more

Minimum Requirements


A Health Sciences degree or Quality management Degree
ISO 9001:2015/14001:2015/45001:2018 and ISO 13485:2016
Advanced computer literacy level in MS Word, Excel, PowerPoint and Outlook
Experience in Quality Management Systems – implementation and maintenance
Knowledge of SAHPRA and SAPC guidelines


Job Related Requirements


Minimum 5-10 years relevant... working experience in the Quality Assurance environment, preferable pharmaceutical warehousing, with experience in all job-related requirements and QSHE Management, including ISO 9001:2015/14001:2015/45001:2018 and ISO 13485:2016.


Requirements listed below:


Appointment and maintenance of all roles within SHERQ framework.
Management: All managerial functions required within job description (Planning, Organizing, Leading, Controlling, Monitoring) carried out independently, effectively and reliably.
Compliance: Must ensure full site compliance, including the following:
DSV Policies, Health and Safety Regulations, Processes, Work Instructions, Maintenance Schedules, Audits (internal and external), licenses, accreditations
Training: Ensure all parties are trained effectively by accredited parties and licenses are renewed in time to prevent lapse.
Compliant product storage aligned with MSDS category.
High value product requiring specialized processes and storage arrangements.
Problem Solving: Effective Root Cause Analysis, Trend Analysis, Problem Solving and implementation of Corrective and Preventative Measures.
Deviation/Incident Reporting: On time, professional, accurate and thorough incident reporting training, support and execution for internal and external clients.
Auditing: Preparation, execution and reporting of various site SHERQ audits.
Communication: Communicate effectively (written and verbal) to manage and meet both internal and external customer expectations.
Commercial: Ensure operations always compliant within framework of client contracts and SLA’s, supplier agreements and local authority legal requirements.
Contractor Management: Ensure all contactors are on DSV preferred provider list, meet all HSE requirements (compliant licenses, accreditations, processes, staff, training and equipment), have suitable safety file and are audited daily while on site to ensure HSE standards are met at all times.


Added Advantages for the role


Ability to demonstrate a proactive approach and continuously develop & Improvement quality, and other related obligations; and Knowledge of ISO 9001 and ISO 13485 standards Knowledge of GDP and GPP standards


Main purpose of the role


The successful incumbent will be responsible for the implementation, monitoring and maintenance of the applicable Quality Management Systems
To ensure effective quality assurance (QA) via the application of Quality Control (QC) processes, in order for DSV Solutions to comply with Good Distribution Practice, Client QA requirements, legal and ISO 9001 and ISO 13485 requirements and all regulatory requirements as laid down by the SAHPRA and SAPC.
Risk and incident management processes alignment and implementation


Duties and Responsibilities


Ensure QA requirements are met relating to the QC system and to the flow processes
Implement and maintain effective QC programs for procedures, processes, instruments and equipment used in the handling and storage off pharmaceutical products
Co-ordinate the client audits of DSV Solutions, as well as DSV Solutions feedback and follow-up thereof
Perform all third-party audits
Co-ordinate and manage all IISO audits
Liaise with relevant parties regarding QA policies and procedures
Ensure relevant QA//QC standards are applied in all DSV Solutions DC’’s.
Assist with general functions.
Understand and apply management dimensions.
Ensure application off management ability.
Demonstrate good Human Relations.
Identify problems and opportunities.
Ensure regulatory requirements are adhered to.
Exhibit accountability and positive attitude to achievement.
Compliance specialists in the Solutions branches
Daily / Weekly / Monthly inspections aimed at QSHE; and Risk Management: more

Main Purpose of The Role:


Sell the Road Logistics services and solutions for the company.


 Duties and Responsibilities:


Find new business opportunities 
Maintain a healthy pipeline for future deals
Respond to new and current client base regarding complaints and service enquiries
Be a brand ambassador that represents the company’s brand and values
Demonstrates advanced... product knowledge (domestic courier and distribution and cross border BLNE) 
Adheres to all company policies and procedures
Regular travel in and around KZN to meet clients 


Minimum Requirements: (non-negotiable when screening)


Minimum of 2 years’ sales experience in the logistics industry
Sales achievements and skills attained within the industry
Valid drivers license and own vehicle. 
Skills of achieving targets and generating new leads
Strong negotiating and selling skills
Be well-groomed and presentable.
Have excellent people skills and intuitive to client’s needs.
Computer literate in software such as Microsoft Office (Word/Excel/Power point
Experience working on CRM systems 
Experience in developing leads and researching potential clients
Working well as part of a bigger sales team but also able to deliver and work independently.
Excellent verbal and written communication skills, including the ability to create presentations and present to new and existing clients and tender experience


 Essential Qualifications: 


Matric / Grade 12 
Proven track record of successful Sales (Proof of achievements required)
Any post-matric qualifications in sales will be an added advantage.


 Advantageous Qualifications: 


Great written and Verbal communication skills 
Time management and prioritization skills to meet deadlines and closes sales in a timely     manner.
Willingness to adapt and implement new sales methods and strategies
Product knowledge
Quick thinking to provide creative solutions that address customers’ needs and concerns
Computer packages (please specify whether essential or advantageous)
Essential - Microsoft Office full suite more

Job related requirements 


Matric – Grade 12
Minimum of 5 years’ experience in the logistics or courier industry environment.
Minimum of 2 years’ experience in a managerial or similar role.
Experience in managing offsite based client facing staff.
Facilitate new client onboarding to align with internal operations and ensure smooth transitions
Ability to do MS Excel spreadsheets with... Pivot tables, charts and formulas
Comprehensive knowledge of the LRA and BCEA
Punctuality and good time management skills
Good administrative skills & daily planning skills
Ability to adapt to a rapidly changing environment/technology ·
Ability to work under pressure & meet deadlines without fail ·
Ability to work without supervision
Excellent verbal and written communication skills
Ability to work beyond scheduled working hours
Flexible and available to travel to various client locations as required
Own reliable transport and a valid unendorsed code 8 driver’s license


 Electives


Make quick and clear decisions while adapting to changing circumstances · 
Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict ·
Grow teams and increase productivity through performance management · 
Define and measure performance goals and hold self and others accountable to achievement of goals · 
Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions ·
Work independently, but within the boundaries prescribed by DSV policies and procedures


Main purpose of the role


Manage and support all administration and operational functions to drive operational excellence and meet customer requirements.
Analyze statistics and write reports, contribute towards the achievement of client / company’s operational objectives.


Duties and Responsibilities


Oversee overall site operations 
Oversee Administration and operational functions to ensure compliance to SLA
Completion of Monthly Reports 
Assisting clients with queries and discrepancies
Planning of Leave / Yearly and daily
Performing quality controls – KPI’s, SLA
Compile daily reports and send to assigned client staff
Address SLA failures
Manage the delivery of the organization’s objectives through communication, measurement and motivation of the staff 
Manage cost and productivity on sites 
Managing staff’s performance and growth to create a sustainable business environment 
Managing and controlling resources and risk management. 
Facilitate site meetings
Drive cost saving initiatives
Allocate and manage staff resources according to changing needs
Staff training and induction
Set and drive operational objectives more

Qualification(s):


A diploma in Occupational Health and Safety, or related Safety management qualification SAMTRAC, SHEMTRAC, Modern SHEQ Risk Management or NEBOSH.
SACPCMP or SAIOSH registration will be an advantage. 


Computer Skills:


Highly proficient in Excel/ PowerPoint for data management and reporting.
Strong computer skills and expert knowledge of Microsoft Word, Excel,... Power Point, Teams, and Access.


Job-related Requirements:


Experience: 2–5 years of proven experience as a SHE Officer (or similar role) within manufacturing, construction, automotive, or warehouse environments is essential.
Risk Management: Prior experience in conducting Hazard Identification and Risk Assessments (HIRA) is essential.
Auditing: Previous experience conducting internal audits is required.
Transportation: Must possess a valid driver’s license and have access to a reliable personal vehicle.
Incident Analysis: Proficient in root cause analysis and incident investigation methodologies.
Legislative Knowledge: In-depth knowledge of the Occupational Health and Safety Act and regulations, standards, and procedures.
ISO Standards: Previous experience with ISO standards management systems. (ISO 45001; ISO 14001; ISO 900)
Compliance Expertise: Extensive knowledge of safety compliance standards and best practices.


ADDED ADVANTAGES FOR THIS ROLE:


Time Management: Strong organizational and time management skills with the ability to effectively prioritize and manage multiple tasks.
Attention to Detail: Highly detail-oriented, well-organized, and capable of working collaboratively across teams.
Team Leadership: Demonstrated ability to lead and manage diverse teams with strong interpersonal and people management skills.
Communication Skills: Excellent written and verbal communication abilities.
Flexibility: Willingness to work extended hours during weekdays and weekends as required.
Independence: Capable of operating independently with strong operational insight and decision-making ability.
Analytical Thinking: Strong analytical skills with the ability to make decisions quickly and effectively under pressure.


MAIN PURPOSE OF THE ROLE :


Responsible for supporting compliance with Occupational Health and Safety legislation, regulations, and standards.
Oversees and monitors safety and environmental functions to ensure legal and operational compliance within the business unit.
Ensures client, and performance standards are met while aligning operations with company policies, strategic goals, and continuous improvement initiatives.


DUTIES & RESPONSIBILITIES :


Implement, maintain, and align the company's safety management systems with business objectives.
Ensure legal compliance through regular audits, surveys, and risk assessments (HIRA).
Develop and update risk assessments, Safe Work Procedures (SWPs), and Single Point Lessons.
Schedule and document Health & Safety Committee meetings and representative inspections.
Investigate incidents, implement corrective actions, and ensure compliance with COIDA for IODs.
Analyse incident data and trends to improve safety practices and reduce risks.
Conduct regular SHE inspections and ensure timely closure of corrective actions.
Roll out and facilitate HSE initiatives, including safety inductions and technical guidance, to enhance awareness and proactively identify and mitigate risks on-site.
Deliver safety training on policies, procedures, and regulations.
Roll out and facilitate HSE initiatives, including safety inductions and technical guidance, to enhance awareness and proactively identify and mitigate risks on-site.
Liaise with external stakeholders and benchmark safety best practices
Provide SHE advice to management, employees, and contractors.
Maintain accurate records, reports, and interpret safety statistics.
Attend internal/customer meetings and provide operational SHE feedbacks.
Ensure compliance with material handling guidelines and PPE standards.
Assess and advise on safety and ergonomics for current operations and future MP&L changes.
Support plant layout reviews, product change assessments, and logistics process improvements.
Monitor and resolve design and process issues in MP&L operations.
Conduct risk assessments for chemical handling, storage, and transport.
Implement ergonomic controls across various job categories.
Identify hazards related to machinery and equipment; enforce safety controls.
Apply fire prevention and explosion control principles; ensure fire safety measures.
Manage environmental risks, waste disposal, and workplace audits.
Maintain and communicate the plant's emergency response plan, ensuring readiness through regular training and drills for emergency response teams.


Operational Performance:  


Delivering on client and internal continuous improvement requirements and driving Lean culture. 
Customer dissatisfaction process analyses failures with regards to deliveries, client complaints, damages etc. to determine root cause and corrective     actions.
Follow through on corrective actions and close the Corrective and Preventative Actions Process


Job Information:


High level of emotional intelligence and maturity to manage multiple levels of stakeholders’ expectations within the client’s environment.
Initiative to act proactively in an ever-changing client environment.  
Assertiveness, clients changing needs/demands must be managed firmly and tactfully 
High degree of common sense to understand implications of actions as well as failure to act, and enough initiative to act proactively when required 
Deadline driven and can work with little to no supervision to achieve objectives
Organized with structured approach
Report writing skills more

Main Purpose of the Role


Assisting will all functions relating to Freight movement into and out of All Aspen branches and the overall performance of Distribution relating to Aspen.


Job Related Requirements


Grade 12
Minimum of 3 years’ experience in Pharmaceutical Distribution
Must have a valid code 8 driver’s license and own vehicle.
PC Literate (MS Word,... Excel)


Electives


Working experience on Delta


Duties & Responsibilities


Capture staff time
Arrange containers and booking slots
Process Direct loads and network freight on all systems.
Handling of all operational queries.
Compiling of operational reports – Undel, Floor stock, no PoP,  etc. to meet set deadlines / targets.
Report on risk related issues (Theft, damages, incidents and accidents).
Control of receiving and dispatching freight and all related paperwork
Dispatch all Aspen freight and draw up prewarnings
Sorting, scanning and generating trip sheets for outgoing freight.
Processing third parties
Load vehicles
Overpack Aspen parcels
Wrap pallets
Perform manual floor check
Ensure designated work area is neat and tidy


Keep stationary and pallet areas neat and tidy

Other Duties


Computer literacy skills in Excel, Microsoft Word, Outlook
Good Numeric skills
Good Communication and oral skills
Punctuality and good Time Management skills are Essential
Ability to work under pressure without constant supervision
Self motivated, high energy levels and flexibility to adapt to changing operational requirements
Must be able to meet targets and deadlines
Customer and quality focused
Must be able to work in an organized and neat manner
Prepared to work overtime, including Saturdays and Sundays
Willing to work long hours if the business requires Results Driven more

BASIC MINIMUM REQUIREMENTS FOR THIS ROLE


Tertiary Qualification(s)
Matric Tertiary qualification in Logistics, Supply Chain, Industrial Engineering an advantage. Experience in planning, warehouse and transport industry


Job-related Requirements


Experience in expediting, planning, scheduling & balancing of workload
Experience in a warehousing environment
Be able to work... nightshift, there may be a situation where nightshift can be swopped to dayshift (but mostly the need is for nightshift). 
Intricate understanding of work balancing and capacity planning between multiple departments within an operation to find synergies to be able to achieve the highest output from a limited amount of resources
Sound and proven skills in Planning, Organizing, Directing, Controlling & Monitoring.
Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.
Good interpersonal skills for client account management.
Very good analytical and -problem solving skills, and ability to think logically.
Be able to lead and manage a team
Comfortable presenting & communicating to all levels of management


ADDED ADVANTAGES FOR THIS ROLE


Warehouse experience & understanding
Expediting, Planning & Scheduling experience
Experience in healthcare and retail environment 


MAIN PURPOSE OF THE ROLE


This role will be responsible for the expediting, planning, scheduling & balancing outbound activities to ensure internal & external requirements are met.


DUTIES & RESPONSIBILITIES


Understand the customer’s business
Understand the customer’s customer requirements
Develop a strong, trusting relationship with clients
Deep understanding of contractual SLAs & KPIs
Adherence to HSE compliance and responsibilities
Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements.
Query management
Complete daily system checks to ensure all orders are planned and executed as per customer KPI’s 


Logistics Coordinator:


Monitor the load plan and execution thereof to identify risks and deviation to ensure communication and necessary action is taken timeously (picking, loading and delivery slots).
Review and analyse load plan performance with the objective of improving operations -and FMS SLA’s.
Monitoring and reporting of warehouse and transport SLA's.
Measure and report on time delivery and turnaround time.
Update bookings/re-bookings in relevant systems.
Be actively involved in support change initiatives.
Job rotation amongst team members to create flexibility and personal growth.
Consistently reviewing data to identify areas of improvement to further improve the output of the operation, load plan and deliverables within the team.
Accurate booking & re-booking requests.
Order consolidation.
Query management and escalation.
Reverse logistics (back door returns & upliftments) monitoring and planning. more

Main Purpose of The Role:


Hunt of New Business from new clients and serve as the main point of contact for customers, providing exceptional service and fostering positive relationships, maintain and grow existing customer base for the allocated region and meet monthly and annual retention targets.


Minimum Requirements:


Minimum 3 years Key Account Management / sales... experience.
Presentation skills.
Seek and grow new client base in the logistics market for the allocated Region and meet monthly and annual new business targets that have been set.
Support all aspects of the account relationship as a primary point of contact for customer.
Ability to investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
Collaborate with internal teams to address customer issues effectively.
Maintain accurate records of customer interactions, transactions, and enquiries via CRM.
Generate key performance monthly reports as needed to track customer service metrics and performance.
Identify root causes of customer issues and implement solutions to prevent recurrence.
Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
Help identify all potential risks and develop mitigation plans.
Identify and implement continuous Improvement initiatives.
Maintain client base as per MAS requirement, grow revenue via extraction of additional opportunities within the client base. 
Work closely with Operations to deliver high level of service to customers.
Works with Finance as needed to collectively resolve any discrepancies and assist with invoice and payment resolution. 
Proactively manage and monitor and present customer/’s KPI’s through data quality processes.
Become a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process.
Analysis of sales-related information and report weekly to the regional sales manager.
Maintaining client data and updating regularly.
Continuous reporting on competitor and industry analysis.
Assist in tender/proposal production and delivery (preparation and presentation).
Create sustainable value for customers by adopting an innovative approach to their business.
Meet the expected client call ratio KPI as indicated by your manager and agreed MAS in achieving retention targets set.


Electives


Strong personal characteristics, energy, drive, focus, motivation, responsibility.
Self-motivated and ability to use own initiative, with the ability to work without supervision.
Well-developed time management skills - ability to work to deadlines and with timetables. 
Multitasking is essential.
Project management of initiatives where required.
The ability to seek opportunities for synergy and integration.
Business acumen – analyzing financial information, dealing with complexity, problem solving and using sound judgment.
Identifying critical operational or other issues and recommending solutions.
Ability to continuously review / refine processes to achieve the optimal solution. 
Strong administrative skills with high attention to detail.
Strong business development skills.


Computer packages:


MS Outlook, Excel, PowerPoint (Intermediate).
Advanced skill would be advantageous.


Qualifications:


Matric (Essential).


Duties and Responsibilities:


Seek and grow new client base in the distribution market for the allocated region and meet monthly and annual new business targets that have been set.
Manage client relationships.
Monthly billing and financial reporting shared with the various stakeholders.
General administrative duties – daily.
Represent the DSV brand.
Analysis of sales related information and report weekly to Regional Sales Manager.
Maintaining client data and update regularly.
Continuous reporting on competitor and industry analysis.
Assist in tender/proposal production and delivery. (preparation and presentation)
Create sustainable value for customers by adopting an innovative approach to their business.
Ensure that the required monthly and accumulative targets are met.
Implementation and communication of signed business is shared with all stakeholders.
Management of debtor’s days of clients within the company’s requirements.
Ensure regular Inter department communication.
Identifying cross silo solutions and work with other Department heads to ensure successful partnerships.
Ensure all client files are updated and maintained as per the company procedures and Quality Management System.
Carry out any other duties as may be requested by Management.
Update and maintain the internal CRM System.
Meet the expected client call ratio KPI as indicated by your manager. more

Job Related Requirements:


3 – 5 years in Software testing experience and/or 3 - 5 years experience in Delta All facets.
Validation /Pharmaceutical or Equivalent qualification or related field recommended.
Proven industry experience in validation ideally within a GWP distribution environment recommended.
A working knowledge and practical experience with equipment qualification (RA, URS,... DQ, IQ, OQ, PQ and PR) protocol and report compilation recommended.
Strong troubleshooting, mathematical, analytical and problem-solving skills.
Knowledge of industry best practices (e.g. GAMP and ISPE) across a range of computerised systems recommended.
Excellent report writing and data interpretation.


Computer Literacy Level:


Advanced Microsoft Office knowledge


Main Purpose of the Role:


Computer system Validation
Risk Analysis
Effectiveness check reviews
CAPA Reviews


Duties and Responsibilities:

Duties will be varied however the key duties and responsibilities are as follows:


You will be responsible for maintaining validation and calibration schedules while liaising with contractors.
To prepare validation documentation to meet 21 CFR Part 11, WHO, SAHPRA, etc; Plans, Protocols and Reports 
To ensure assigned validation exercises are conducted in a timely manner and in compliance with GWP and project milestones.
To participate in Change Control assessments and project meetings to ensure the compliant status of affected equipment is not compromised.
To participate in corporate, regulatory and internal audits as necessary.
Focus on Computer, facility and transport validation studies and maintain GWP compliance at all times. 
Managing of site validation documentation and completion of validation risk assessments.
Preparation and Review of Departmental SOPs.
Work with QA, Operations, Maintenance and other departments to resolve audit findings. more