Job related requirements 


Matric – Grade 12
Minimum of 5 years’ experience in the logistics or courier industry environment.
Minimum of 2 years’ experience in a managerial or similar role.
Experience in managing offsite based client facing staff.
Facilitate new client onboarding to align with internal operations and ensure smooth transitions
Ability to do MS Excel spreadsheets with Pivot tables, charts and formulas
Comprehensive knowledge of the LRA and BCEA
Punctuality and good time management skills
Good administrative skills & daily planning skills
Ability to adapt to a rapidly changing environment/technology ·
Ability to work under pressure & meet deadlines without fail ·
Ability to work without supervision
Excellent verbal and written communication skills
Ability to work beyond scheduled working hours
Flexible and available to travel to various client locations as required
Own reliable transport and a valid unendorsed code 8 driver’s license


 Electives


Make quick and clear decisions while adapting to changing circumstances · 
Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict ·
Grow teams and increase productivity through performance management · 
Define and measure performance goals and hold self and others accountable to achievement of goals · 
Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions ·
Work independently, but within the boundaries prescribed by DSV policies and procedures


Main purpose of the role


Manage and support all administration and operational functions to drive operational excellence and meet customer requirements.
Analyze statistics and write reports, contribute towards the achievement of client / company’s operational objectives.


Duties and Responsibilities


Oversee overall site operations 
Oversee Administration and operational functions to ensure compliance to SLA
Completion of Monthly Reports 
Assisting clients with queries and discrepancies
Planning of Leave / Yearly and daily
Performing quality controls – KPI’s, SLA
Compile daily reports and send to assigned client staff
Address SLA failures
Manage the delivery of the organization’s objectives through communication, measurement and motivation of the staff 
Manage cost and productivity on sites 
Managing staff’s performance and growth to create a sustainable business environment 
Managing and controlling resources and risk management. 
Facilitate site meetings
Drive cost saving initiatives
Allocate and manage staff resources according to changing needs
Staff training and induction
Set and drive operational objectives