Pay Rate: £30,000Grade: OContract Type: Permanent (Full-Time)Shift patterns: Monday to Friday, 08:00AM to 16:00PMLocation: Birmingham

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a Fleet... Compliance Coordinator!

✅A TYPICAL DAY MAY INVOLVE


- Reporting to Transport Manager, and working alongside the operation with responsibility for day to day operational administration for the vehicle management activities.

- Managing documentation and vehicles whilst ensuring the business compliance is protected efficiently in line with internal policies and procedures.

- Preparation of Transport documents - ensure compliance with standard operating procedure.

- Ensuring all administration is up to date and accurate

- Control Tachomaster and ensure the weekly reports are completed





✅THIS ROLE WOULD SUIT PEOPLE WHO


- Proven experience within fleet

- IT Literate, with Microsoft Office Packages

- TachoMaster knowledge

- General Transport Operation Knowledge



✅WHY JOIN US?


- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution

- Free confidential 24/7 GP consultations

- Hundreds of retail and lifestyle discounts

- Affordable loans, savings schemes and free mortgage advice

- Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more





✅WHO WE ARE

​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.



✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.



As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.





Please be aware that interviews are provisionally scheduled to take place during the week commencing 18/08/2026 . Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.







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Role Outline


The Customer Service Lead is responsible for overseeing the entire order-to-delivery process, with a specific focus on managing relationships with key distributors, coordinating with drivers, and collaborating closely with the KBL customer service team. The primary goal is to ensure that all customer orders are delivered on time, maintaining a high level of customer satisfaction... and operational efficiency.


Key Responsibilities


Oversee the end-to-end order-to-delivery process, ensuring that all orders are processed, dispatched, and delivered on time.
Coordinate with the KBL customer service team to manage order entries, updates, and any required modifications.
Serve as the main point of contact for key distributors, addressing any inquiries or issues related to order status, delivery schedules, and product availability.
Build and maintain strong relationships with key distributors to ensure their needs are met and to facilitate smooth operations.
Proactively identify and resolve any issues that may arise during the order-to-delivery process, including delays, product shortages, or distribution challenges.
Implement corrective actions as needed to prevent future issues and improve the overall delivery process.
Track key performance indicators (KPIs) related to order processing, delivery times, and customer satisfaction.
Prepare and present regular reports to management, highlighting performance trends and areas for improvement.
Manage the delivery schedule by coordinating with drivers to ensure timely and accurate deliveries.
Monitor driver performance, providing guidance and support to ensure delivery standards are consistently met.
Apply proactive risk management strategies to mitigate potential threats.
Drive KPIs to ensure contract fulfillment and meet DHL’s operational expectations.
Maintain strong customer relationships to achieve revenue and profitability targets.
Identify, develop, and empower team members to perform at their best.
Foster an inclusive, collaborative, and high-performing workplace culture.


Qualifications & Experience


Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
Minimum of 5 years of experience in customer service, logistics, or supply chain management, with a focus on order-to-delivery processes.
Strategic tools/techniques approaches and strategy determination
Strong background in customer and supplier relationship management.
Proficiency in customer service software, order management systems, and Microsoft Office Suite.


DPDHL Core Competencies & Skills


Maintains effective relationships with customers
Develops and delivers high quality / innovative products, services or solutions
Focuses on customer needs and gains their commitment
Gains management / colleague support to meet customer needs
Communicates strategy
Establishes clear, challenging and achievable objectives
Aligns resources and the organization within own area of responsibility to achieve objectives
Regularly reviews and communicates progress against objectives and adjusts as needed
Champions continuous improvement and innovation.
Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
Provides employees, colleagues and business partners with candid and regular feedback
Provides employees with development opportunities
Supports employees with career opportunities
Inspires others to develop themselves
Conveys a clear sense of personal goals and values
Actively seeks feedback to improve performance
Develops new skills and modifies behaviors based on feedback
Takes personal responsibility for career and development.


Languages


English and Kiswahili- verbal and written. more

Role Description



Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.



Key Tasks


Make telephone... calls to existing customers on a regular pre-defined call cycle to secure new business.
Act as Tele Sales customers' main contact for DHL.
Build a strong client relationship to ensure that the account performs and grows to maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
Open mew accounts and ensure they trade profitably.


Customer/ Stakeholder


Act as Tele Sales customers' main contact for DHL, responding and satisfying their sales and post sales requirements.
Build a strong client relationship to ensure that the account performs and grows to maximum potential
Manage a portfolio of customers via telephone.
Liaise closely with Sales Channels


Autonomy


Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
Adhere to regional standards on profit margins and discount guidelines
Any deviation from tariffs requires management agreement.
Work under Limited supervision with periodic review
Use independent judgment and determine best course of action through the interpretation of policies and procedures


Skills/ Qualifications

Experience


2-4 years of experience in related area of responsibility. Senior service, production or support roles highly appreciated in area of responsibility.
Thorough knowledge of tasks and responsibilities. Effectively applies skills in accomplishing tasks.
Commercial minded.
Good business acumen.
Good one-one communication skills


Education



Bachelor Degree /Tertiary Education or related work experience in related discipline more

Key Responsibilities


Adhering to the budget as agreed between DHL and Clients
Effective leadership and management of the operational teams
Ensuring a safe, secure, clean and fair work environment for team members
Team building and morale management
Ensure compliance to standard operating procedures
Maximize accuracy, productivity and space utilization
MHE and shuttle truck... management
Management of overtime requirements and the overtime account
Management of casuals and the casual account
Consistently achieve established key performance indicators for productivity, accuracy and housekeeping
Ensure the timeous turnaround time for vehicles and export orders
Ensure correct number of staff allocated to the various operational teams and monitoring thereof
Ensuring excellent presentation of stock to inspectors / customers


Experience


Excellent Organizational skills
Ability to work well under pressure
Excellent communication skills, written and verbal
Excellent interpersonal, leadership, motivation and planning skills
Knowledge of health and safety requirements
4-5 Years experience in a Logistics and Warehouse environment
Computer Literacy
Working knowledge of vehicles and MHE
Team player / Customer focused more

Key areas of responsibility include:


Transport Planning & Coordination
Executes planning and scheduling vehicles/trucks for local deliveries.
Monitor vehicle/truck routes
Track shipments in real-time to ensure on-time delivery.
Capture and verify transport data on the system (e.g., trip sheets, PODs, fuel usage).
Escalate deviations (delays, breakdowns, compliance risks) to the... Controller/Manager.
Compliance & Safety
Support adherence to company transport policies, SOPs, and safety standards.
Report and document incidents and accidents.
Stakeholder Engagement
Communicate with drivers regarding schedules, documentation, and operational updates.
Liaise with internal departments (Finance, Warehousing) and external service providers. 
Provide support to clients on queries.
On-time departure and delivery rate.
Data accuracy on systems (trip sheets, PODs).
Maintain and update the Combined Load Register daily to ensure accurate tracking of loads.
Provide assistance during leave periods, ensuring responsibilities are managed effectively. 


Qualifications


Matric
Degree/ Diploma in Logistics/ Transport Management (advantageous).


Experience


1-3 years’ experience in transport/ logistics environment
Computer literacy (MS Office, transport management systems)
Good analytical and numerical skills more

In this  Payroll Administrator position


Send out Attendance register as per emails received from Divisions – purpose:  fire fighters record and production planning
Monitoring clock machine (Clocking system: Simplex Time Recorders Time log)
Update attendance excel report
Insert leave/sick leave/f/leave on clocking system
Import clocking information to payroll system
To ensure... payslips are accurate and handed out timeously before pay date
Provide payroll related information when required by management with regards staff information
Payrolls reports and payslips must be given to Imraan Bowers and Zaino Benjamin for authorization.
Export salary files to FIHRST, ensure that the totals correspond with the payroll reports.
Authorize salary payments in FIHRST. 
Ensure that monthly provident fund payments are made to Sanlam.
Process salaries onto Pastell
Prepare all statutory reports for SARS, MEIBC, Trade Union, Provident Fund and Medical Benefits to ensure accurate payments are made
Contact person for Flexicare Discovery: New members/queries
Process payments onto Pastell
Provide Absent Report to Finance Manager
Provide Overtime Report to the Finance Manager
IOD’s - Handle all paperwork (doctors/ Dept of Labour)
Assist HR Manager with admin duties relating to: Interviews, Terminations and Contracts
Prepare Intercompany Spreadsheets for all revenue accounts for Intercompany purposes


Stakeholder management


Support and interact primarily with colleagues of own team
Communicate information that requires little explanation or interpretation
Address task-related issues appropriately to maintain work relationships.


On-boarding


Preparation of employee welcome packs, which is to be handed to new employees on start date
Ensure that completed documentation is received back from new employees and handed to payroll before payroll deadline
Follow up with new employees on progress of on-boarding training.


Now, here is what we need from you!


Excellent understanding of the payroll, benefits and the employee compensation
Understanding of Payroll taxes
Data entry and data analysis
Good HRIS acumen
Strong accounting background.
Time management skills
Software skills (Word, Excel, PowerPoint, etc.)
Excellent language skills (English and local language)
Ability to use initiative and be a self-starter
Good interpersonal skills more

Role Outline

This position involves:


Management of financial systems, procedures, controls, and team members.
Facilitation of appropriate financial and operational actions.
Implementation, monitoring, and control of financial information.
Ensuring accurate and timely submission of monthly financial results.
Directing, coordinating, and planning work activities of the... team.
Managing resources to optimize customer service.
Check and authorize Accounts Receivable (AR) processing (within limits).
Check and authorize Accounts Payable (AP) processing (within limits).
Checking and processing of general ledger items.
Management of claims.
Weekly and monthly reporting and analysis.
General Ledger reconciliations (income statement and balance sheet).
Co-ordinating payroll inputs.
Assisting finance and operations teams as needed.
Co-ordinating with AR/AP teams for vendor openings and support functions.
Petty cash control and reconciliation.
Fixed Asset Register (FAR) control and management.
Ensuring team member functions in AR, AP, and Proof of Delivery (POD) processing run smoothly and meet deadlines efficiently.


Key Responsibilities


Ensure appropriate systems, procedures, and controls are in place and complied with, including input on Standard Operating Procedures (SOPs) for all processes.
Accountability for all audits, ensuring appropriate management controls and corrective actions.
Implementation and control of the ABC system, including extraction, interpretation, and management of information.
Complete/prepare monthly operational reports for financial informational requirements, focusing on investigation and communication of results.
Co-ordinate and monitor performance against budgets and monthly LE's.
Identify budget and LE variances and investigate causes, communicating with responsible finance officials.
Capex control, including maintenance of the fixed asset register and regular physical verification.
Co-ordinate source documentation for all financial accounting input required by Head Office, ensuring appropriate clearance of credit claims.
Manage the Credit Review process, ensuring timely clearance of credit claims requested.
Co-ordinate Service Level Agreement (SLA) submissions and performance commentary.
Co-ordinate all payroll related inputs, including staff loans, leave records, and overtime.
Provide functional support to management on operational and financial issues reporting.
Provide key financial input to all Distribution Center (DC) projects, including post-implementation evaluation against objectives.
Provide financial and commercial support to the division.
Plan, direct, and control the division's overall financial plans, policies, internal controls, accounting practices, and relationships.
Direct functions such as Forecasting, Budgeting, Management Accounting, and Statistical data for financial/commercial reports.
Appraise operating results in terms of Costs, Budgets, Operating Policies, Trends, and opportunities.
Consolidate and review financial performance, balancing sheet, and cash flow monthly in accordance with GAAP and statutory requirements.
Prepare full-year forecasts for corporate, including variance and sensitivity reporting.
Assess adequacy and implementation of financial controls in line with corporate guidelines.
Work with Business Unit management to develop strategic commercial opportunities for enhanced profitability.
Maintain and enhance decision-making through the provision of first-class financial information based on strong internal control systems.
Initial preparation of documentation for contract acquisitions, capex, and other commercial opportunities, including post approval processes.
Support coordination of annual budget and quarterly forecast processes.
Review and challenge local financial performance, assisting in budget and forecast compliance.
Determine and implement performance analyses and reporting processes.
Ensure accuracy and integrity of balance sheet reconciliation items and regular review.
Supervise control and transaction processing within the business, ensuring accuracy and integrity of Oracle processes.
Ensure compliance with all Group and local deadlines and requirements.
Revenue management, ensuring timely billing of clients and appropriate follow-up on outstanding payments.
Manage development and succession of financial personnel within DC structures.
Provide direction and advice to the senior management team in relation to risks, commercial contracts, and business opportunities.
Ensure compliance with financial and interrelated operational information.
Submit monthly financial information accurately and timely to meet internal functions.
Provide management assistance to the Distribution Center with appropriate levels of financial and administrative support, ensuring adherence to QMS.
People Management    
Working in a team environment.


Qualifications & Experience


Matric – Essential.
Degree Level Education preferred.
Chartered Management Accountant / Diploma in Cost and Management Accounting.
BCom with Management / Cost Accounting experience in an operational environment.


Expected Educational Qualification - CA.


Achievement of operational performance as defined by customer contract and KPIs.
Resolution of queries to orders and waybills.
Performed administrative tasks in line with Standard Operating Procedures and safe working practices.
De-briefing of drivers on return from deliveries.


DPDHL Core Competencies & Skills


Excellent interpersonal skills.
High level of communication.
Ability to work under pressure.                            
Maintains effective relationships with customers.
Develops and delivers high quality / innovative products, services or solutions.
Focuses on customer needs and gains their commitment.
Gains management / colleague support to meet customer needs.
Ensures strategies / plans are aligned and reflect others’ views.
Develops strategies / plans aligned to broader organizational strategy.
Communicates strategy.
Establishes clear, challenging and achievable objectives.
Aligns resources and the organization within own area of responsibility to achieve objectives.
Regularly reviews and communicates progress against objectives and adjusts as needed.
Champions continuous improvement and innovation.
Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
Provides employees, colleagues and business partners with candid and regular feedback.
Provides employees with development opportunities.
Supports employees with career opportunities.
Inspires others to develop themselves.
Conveys a clear sense of personal goals and values.
Actively seeks feedback to improve performance.
Develops new skills and modifies behaviours based on feedback.
Takes personal responsibility for career and development.


Languages


English - verbal and written. more

Role Outline


A diligent individual willing to take on new responsibilities and grow needed experience to apply for future endeavours. Someone with an adaptable mindset to acquire workplace knowledge and experience. Someone to fulfil all allocated loading / offloading tasks as per delivery procedure. To carry out instructions as allocated by the Team Leader and Managers. To accurately fulfil... all delivery instructions and tasks allocated. To maintain the integrity of the company at all times.


Key Responsibilities


Learn & adhere to clear understandings of the clients’ requirements. 
Build the knowledge & experience to ensure the correct use of equipment and to timeously report any defects. 
To report and record any non-conformity with regards to customer merchandise. 
To work within operating areas as determined by management and the needs of the business. 
When carrying out duties - adapt to following operating procedures and safe working practices.


Qualifications & Requirements


Matric (English & Mathematics/literacy) – Essential.
BBB-EE candidate.
South Africa Citizens only. 
Unemployed youth from age 18 – 29 years. 
A valid driver’s license, minimum code 08 – Desirable.
A valid Forklift/Reach truck license – Desirable.
CV. 
Certified ID Copy. 
Certified Copy of Matric Certificate.


DPDHL Core Competencies & Skills


Strong analytical skills.
Maintains effective relationships with customers.
Develops and delivers high quality / innovative products, services or solutions.
Focuses on customer needs and gains their commitment.
Gains management / colleague support to meet customer needs.
Ensures strategies / plans are aligned and reflect others’ views.
Develops strategies / plans aligned to broader organizational strategy.
Communicates strategy.
Establishes clear, challenging and achievable objectives.
Aligns resources and the organization within own area of responsibility to achieve objectives.
Regularly reviews and communicates progress against objectives and adjusts as needed.
Champions continuous improvement and innovation.
Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
Provides employees, colleagues and business partners with candid and regular feedback.
Provides employees with development opportunities.
Supports employees with career opportunities.
Inspires others to develop themselves.
Conveys a clear sense of personal goals and values.
Actively seeks feedback to improve performance.
Develops new skills and modifies behaviors based on feedback.
Takes personal responsibility for career and development.


Languages


English - verbal and written. more

Role Outline


This position involves the management of financial systems, procedures, and controls to provide accurate and reliable information, safeguarding assets, interpreting financial and operational information to facilitate appropriate action, implementing, monitoring, and controlling the budget, ensuring accurate and timely submission of monthly financial information, providing... financial and commercial support, directing functions such as forecasting/budgeting, management accounting, and activity-based accounting, appraising operating results, directing, coordinating, and planning work activities of the team, and managing resources to optimize customer service.


Key areas of responsibility include:

Reviewing the General Ledger:


Identify variations and take corrective action.
Identify costs still required and raise journals accordingly.
Investigate costs in the GL that have been incorrectly posted by a third party.
Analyze account codes reports.
Review weekly/monthly reports.
Create weekly FLASH report.
Prepare monthly FLASH report and send to relevant parties in line with G&Ls.


Compile and Review the Monthly Management Report:


Create weekly Management Pack.
Review against the GL to ensure correct figures are reported to Unilever.
Interact with executives regarding commentary.


Monthly Reconciliations:


Reconcile balance sheet accounts to identify errors and correct them.
Review income statement reconciliations in relation to cost analysis per cost centre per prime code.
Provide income and accurate information regarding cell phone reconciliations.
Ensure stock loss valuations are correct.
Manage the stationary usage analysis.
Prepare Month-end and International external pack.
Meet and exceed operational service levels.


Drive and Develop Team Culture:


Encourage and reward constructive internal completeness to benefit the client, DHL, and individual employees.


Compliance with Statutory and Company Policies and Procedures:


Health and Safety.
Employment Equity.
Labor Relations.
Legislative.
Environmental Issues.
Ensure regular monitoring is maintained at a high level of compliance.


Human Resource Management:


Ensure appropriate staffing levels.
Ensure high level of competence in staff.
Manage industrial relations by ensuring appropriate disciplinary actions are taken.


Quality Control:


Budget Management.
Delivery of KPIs.


Leadership and Management of the Admin Team:


Communication, Staff Motivation, Staff Discipline, Performance Management, Training and Development, Change Management.
Delivery of a secure, clean, and fair work environment for team members.
Team Building and Morale Management.
Ensuring compliance of SOPs (Standard Operating Procedures).
Operating IT systems as required.
Working in a Physically Demanding Environment:
Ability to meet deadlines and meet KPIs.


Financial Reporting:


Review all balance sheet reconciliations to ensure accurate reporting and avoidance of unanticipated costs.
Preparation of half-year and year-end statutory reports for Corporate submission.
VAT, Company Tax, Deferred Tax, and regulatory and tax pack reporting as necessary.
Annual budget preparation.
Development of Management reporting to Operations.
Optimization of working capital and cash flow management.


Implementation and Maintenance of Financial Controls:


Work with Business Unit management to develop strategic commercial opportunities to enhance profitability.
Maintain and enhance decision-making through the provision and use of first-class financial information based on strong operational information and controls.
Initial preparation of PRB documentation for contract acquisitions, capex, and other commercial opportunities as well as the management of post approval process including back checks.
Provide thorough coordination and oversight of budget and quarterly forecast processes.
Determine and implement performance analyses and reporting processes.
Ensure accuracy and integrity of DHL GL ensuring process and require review and clearing of balance sheet reconciliation items.


Process Control:


Review management and control of transaction processing within the business and in particular the accuracy and integrity of the source process.
Ensure compliance with all Group and local deadlines and requirements.


Financial Management Development:


Management of the development and succession of financial personnel within the DC structures.
Provide direction and advice to senior management in relation to risk, commercial contracts, approval of business cases, and overall approach to managing financial performance.
Ensure compliance with all local statutory accounting rules and requirements.
Interpretation of financial and interrelated operational information.
Submitting Monthly Financial Information:
Accurately and timely to meet deadlines.
Provide the management of the Distribution Centre with the appropriate level of Financial and Administrative skills and support.
Act as a link between the financial/administrative processes and operational functions.
Confirm and promote awareness to staff on ISO 9001, ISO 22716, ISO 13485, and regulatory requirements associated with the QMS.


Qualifications/ Skills/Competencies/Experiences


Matric
Charted Management Accountant/ Diploma in Cost and Management Accounting
BCom with Management/ Cost Accounting experience in an operational environment
Expected Educational Qualification - CA


Languages


English more

Role Outline


Are you an experienced human resource professional with experience in the logistics/transport space and passionate about people management and embracing a diverse workforce to build a result-oriented workforce to realize the business goals with customer centricity being on top of the priorities? We are looking for someone with midlevel experience in human resource management to... support and grow the human resource capacity to support efficient and effective operations in the business.
To support the Human Resources Business Partners, Line Management, and employees through the delivery of a professional HR management service, using a dynamic business partnership. The junior HRBP will also analyze HR data and lead L&D processes. Additionally, he/she is expected to collaborate with different departments to address HR related issues and contribute to fostering a positive work culture within the organization.


About The Role Key Duties And Responsibilities


In collaboration with HRBP Kenya, ensure implementation and management of Human Resources policies, procedures, systems, and practices at the operational level.
Ensure efficient HR administration support is provided to contracts, departments, and sites.
In liaison with the Payroll Manager, support with monthly payroll input & annual merit and bonus processes.
Lead Learning & Development initiatives, programs, and processes.
Support with Industrial & Employee relations; Disciplinary, Union & CBA matters - good understanding of the local labour legislation, and labour practice and offer advice to the business.
Prepare & submit monthly HR reporting; prepare continuous and monthly HR metrics and data analytics for management decision-making.
Leave administration and capturing.
Follow up weekly with Site Management on Biometric Capture.
Manage and run effective and efficient recruitment process & onboarding in line with company processes and policy.
Assist in the implementation of HR-related functions for OMS.
Effective HR communication - update communication zones with all relevant HR information and activities.
Administration and coordination of performance management/review within functions and sites.
Liaise with the Function Head and Site Leadership Team in assisting with any training needs.
Quality data management in HRIS; HRDB, SDH etc.
Participate in contract leadership team, support business renewals & contracts upscaling.
Support with HR Audits; Human Rights, People basics etc.


About You


Relevant University degree in a business-related field.
4-5 years of Experience in Human Resource Management.
HR certification.
IHRM Practicing certificate.
Strong analytical & problem-solving skills, Innovative & creativity.
Business and Commercial Acumen.
Experience in warehousing/logistics / FMCG environment.
Very good knowledge of IR.
Excellent communication skills (verbal and written).
Well-organized individual and results oriented. more

In this Cluster Financial Accountant position


Lead and manage the accounting team within the cluster, with a focus on effective collaboration and efficient communication between cluster and shared service centre team members.
Ensure adherence to internal DHL Group and DGF policies, including but not limited to financial and management reporting requirements, Treasury policy, Supplier... Lifecycle Management policy.
Manage cash flow and treasury processes by providing oversight of PTP and treasury functions to ensure smooth and efficient payment processes.
Coordinate MEC tasks for the cluster across the towers and with shared service centre teams to ensure an efficient and smooth MEC process.
Coordinate statutory, internal and tax audits within the required deadlines.
Ensure blackline reconciliations are completed appropriately and actions are taken on proactively to minimize risk and maintain financial health and stability for all balance sheet accounts.
Ensure internal controls are implemented appropriately and evidence is maintained for ICON purposes.
Financial approvals as defined by the applicable approvals matrix, which may include but not limited to: o Supplier invoices o Journals o Petty cash/mobile money reconciliations where required by policy.
Review VAT reconciliation performed by VAT team and provide information to address reconciling items.
Coordinate with GBS tax and VAT teams to ensure that all tax filings are made accurately within the deadlines.
Manage staff-related accounting including Concur, staff accounts, payroll-related accruals and provisions.
Fixed asset management and reporting.
Sponsor finance projects for system and process continuous improvement.
Additional responsibilities, projects and outcomes may be applicable as per business needs.


General Competencies and Skills:


Change Management: Leading and managing the process changes, ensuring smooth transitions with minimal disruption.
Collaboration: Working effectively with the teams, cross-divisional teams, and external partners to achieve common goals.
Decision Making: Analyzing the data to make informed, timely and effective decisions for optimal financial results.
Digitally Adept: Proficient in using data analytics tools, digital platforms and technologies for productive management and reporting.
Effective Communication: Conveying insights and implications clearly and concisely to the team and stakeholders.
Flexible mindset: Stay resilient in the face of challenges and opportunities, e.g., new regulations, market conditions, organizational changes.
People Management: Build and maintain a motivated, high-performing finance team that consistently contributes to the overall success.


Finance Specific Knowledge:


Clear understanding of the key financial processes within DGF to ensure adequate supervision and support for each of the towers:

Accounting (RTR): Accounting (RTR) involves preparing and reporting (consolidated) financial statements, maintaining accurate financial accounts and records, and generating reports for internal or external auditors for analysis and compliance.
Accounts Payable (PTP): Accounts Payable (PTP) encompasses managing the end-to-end incoming invoices from receipt to payment preparation, reviewing and matching invoices to ensure bills are paid and maintaining accurate records of all transactions.


Balance Sheet & Risk Management: Ensure the accuracy and integrity of the company's balance sheet while identifying, assessing, and mitigating financial risks to maintain financial stability and compliance.
Cash Flow Management: Monitoring, analyzing, and optimizing the inflow and outflow of cash to ensure the company can meet its financial obligations and invest in growth opportunities.
ESG Reporting: Ensure the Environmental, Social, and Governance (ESG) reporting KPIs are reported accurately as required at country/cluster level per Group reporting guidelines.
Foreign Exchange Rate Management: Managing the risks associated with fluctuations in foreign exchange rates to protect the company’s financial performance and profitability.
Formal Finance Qualification: Attaining recognized finance qualifications (e.g., CPA, CFA, ACCA) to demonstrate expertise and credibility in financial management and practices.
Tax Audit/ Tax Filing/ Operation Tax Management: Coordinating with GBS Tax to ensure tax related matters are managed appropriately including tax compliance, accurate tax returns are filed on a timely basis, reviewing tax forms and external reporting, planning and optimizing tax strategies to minimize liabilities and ensure compliance with tax laws


Now, here is what we need from you!


Bachelor’s degree; CPA or equivalent qualification
Experience – 8 years more

In this Operational Financial Controller position


Ensure adherence to DGF Steering Logic principles and with the support of the cluster financial controller.
Understand service centers setup and assist to ensure over/under recoveries are addressed on a timely basis.
Challenge the business on customer profitability, including selling and buying rates.
Monitor and address any gross... profit-sharing concerns.
Understand and assist with key commercial controlling concepts and activities.
Understand and support the cluster financial controller with the Steering Logic Reconciliations and actions to address any unacceptable deviations.
Support strategic project through assisting with BCA preparation where the opportunity is available.
Functional knowledge of CW1 processes and functionality, as well as supporting tools, to support operations in driving efficiencies and accuracy of files.
Drive file management in collaboration with operations, with particular focus on all topics related to the billing tab. Perform file level reviews to ensure that GP is maximized prior to file closure.
Support on all controlling topics which may vary from time to time, but would include billing timeliness, revenue leakage, cargo insurance, disbursement fees etc.
Drive projects for system and process continuous improvement related to operational and financial controlling.
Trusted advisor of operators, providing insight and advice to steer the business towards profitable and sustainable growth.
Analysis of monthly results (eg MMR) and clear knowledge of drivers of results and ability to resolve stakeholders enquiries regarding results, finance processes etc.
Additional responsibilities, projects and outcomes may be applicable as per business needs.


General Competencies and Skills:


Collaboration: Working effectively with the teams, cross-divisional teams, and external partners to achieve common goals.
Decision Making: Analyzing the data to make informed, timely and effective decisions for optimal financial results.
Digitally Adept: Proficient in using data analytics tools, digital platforms and technologies for productive management and reporting.
Effective Communication: Conveying insights and implications clearly and concisely to the team and stakeholders.
Flexible mindset: Stay resilient in the face of challenges and opportunities, e.g., new regulations, market conditions, organizational changes.
Stakeholder Management: Build and sustain strong, trust-based relationships that ensure stakeholder satisfaction.


Finance Specific Knowledge:


Controlling & FP&A: Understanding financial planning, budgeting, forecasting, and analysis to ensure financial stability, staying close to the business and providing recommendations to management.
Data Analytics: Utilizing data analysis tools and techniques to extract insights from financial data, supporting decision-making, and identifying trends and opportunities.
Formal Finance Qualification: Attaining recognized finance qualifications (e.g., CPA, CFA, ACCA) to demonstrate expertise and credibility in financial management and practices.


Now, here is what we need from you!


Bachelor’s degree; CPA or equivalent qualification
Experience – 5 years 


We offer:


Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary more

Job Purpose


Implement the prescribed retail plans and processes to analyze data, periodical forecasting and reporting of data to management in line with business strategy and objectives, Group guidelines and policies


Typical Business Titles

Retail Executive

Differentiator


Apply practical knowledge of job area typically obtained through advanced education and work... experience
Work independently with general supervision
Problems faced are difficult but typically not complex


Key Tasks


Implement retail plans and processes to analyze data, periodical forecasting and reporting of data to management in line with business strategy and objectives, Group guidelines and policies
Reconcile sales data to determine if store is meeting financial goals and implement plans to improve performance
Execute all safety and security procedures
Participate in day to day activities like merchandise receiving and stocking, non-sales departmental work, such as check-out, photo lab or bagging orders
Collaborate with the team in multi-store non-sales operations activities including new store opening coordination, payroll/incentive plans, event planning, and/or contest planning and promotion
Manage and maintain efficient distribution networks
Execute retail plans and processes in organizing all store operations and allocating responsibilities to personnel


Stakeholders


May influence others within the job area through explanation of facts, policies and practices
Support and interact primarily with colleagues of own function
Build relationships and understand customer and key stakeholders interests and concerns
Address task-related issues appropriately to maintain work relationships
Management Responsibility
Individual contributor without direct responsibility for leading others


Skills


CRM, Customer Satisfaction, Customer Acquisition, Stores, Entrepreneurship, Complaints, Conflict Resolution, Clear Communication, Persuasion, Selling, Cross-Selling, Pricing, Customer Value Proposition, Value Added Services, Product Lines, Product Demonstration, Inventory Management, Budgets, Sales Forecasting, Sales Targets, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation


Qualifications & Key Requirements

Education Level


Bachelor’s Degree or equivalent experience/qualification


Experience Level


more than 2 years more

Role Description


Acquire and Grow new customers via personal sales visits, using face – to – face contact to provide a personal service. Develop a monthly customer call cycle. Conversion of qualified leads into customers as well as developing and maintaining existing accounts (retention & development).
Act as the customers’ main point of contact by liaising closely with the relevant... departments within DHL to ensure that queries, problems or issues are dealt with appropriately.
Make decisions during negotiation with customers related to volume and discount levels as well as additional services offered.
Discount according to agreed guidelines.


Minimum Requirements

Education & Experience


Bachelor Degree /Tertiary Education or related work experience in related discipline and 2 years of experience in a related field.


Competencies:


Commercial minded.
Good Understanding of DHL Network.
Strong business acumen.
Building and managing partnerships
Good one-one communication skills
Strong planning skills. more

Responsible for 40 countries within Sub Sahara Africa


Contribute to the design and implantation of Compensation & Benefits (C&B) programs and reward policies that are aligned with the company's business objectives for all staff levels
Ensure that compensation and benefits policies are adhered to
Co-ordinate alignment of global/regional reward activities with other regional and country... C&B teams
Co-ordinate the development of Role Profiles evaluations and grading process
Manage, control and administer all aspects of DHL’s local Pension scheme
Act as a consultant to local DHL line management in C&B matters
Provides input and cost analysis for personnel costs budgeting process
Implement analysis of legislative, market and actuarial trends and projections
Coordinate, together with the Training & Development Manager, the planning of career / development paths
Contribute to the design of C&B related business intelligence, taking business strategies into account
Liaise with external consultants and industry colleagues
Supervise job analysis and evaluation, analysis of C&B surveys, preparation of C&B proposals and merit budgets
Benchmark DHL C&B policies with outside companies through participation in outside surveys/forums and propose possible amendments
Participate in compensation and benefit surveys to ensure market transparency and positioning of remuneration packages according to the HR Strategy
Oversee relationships with external vendors of C&B services and drive quality and supplier service for area of responsibility
Provide consulting on C&B matters (e.g. interpret policy) and analytics for business managers as required
Oversee relationships with external vendors of C&B services and drive quality and supplier service for area of responsibility
Provide consulting on C&B matters (e.g. interpret policy) and analytics for business managers as required
Manage all Mobility across SSA to ensure compliance with all local legislations
Manage Executive annual remuneration and the LTI schemes to target audience
Consistently apply DPDHL reward frameworks, where appropriate, to local practices, such as RCS, international mobility management
Ensure timely and accurate reporting of C&B information for business and planning requirements
Ensure alignment of benefits across SSA for all countries
Co-ordinate and monitor annual merit & bonus plan processes and salary reviews for local & zonal staff and managers in close coordination with the Regional HR resources and Global C&B
Manage, guide and coach performance of team members to ensure work is delivered on time and to right level of quality
Determine SLA’s of Regional and Local country C&B departments


Minimum Requirements

Education and Experience


University Degree / Masters - Major Human Resources
C&B Professional Certificate
10 years experience across multiple African countries(Francophone, Anglophone and Lusophone territories) more

Key responsibilities


Confidently handle a wide range of customer interactions across all contact channels (phone, email, live chat), delivering prompt and accurate support.
Process bookings, provide shipment status updates, track packages, and assist with general and technical enquiries.
Deliver service in line with DHL’s quality and performance standards, maintaining professionalism and... empathy in every interaction.
Proactively manage overseas collection requests and ensure all bookings (inbound and outbound) are actioned accurately and within agreed timeframes.
Monitor all service desk bookings to ensure seamless follow-through and resolution, enhancing the overall customer shipping experience.
Take full ownership of customer requests — ensuring timely follow-up, problem resolution, and clear communication until closure.
Build customer loyalty through effective issue resolution and proactive support, contributing to retention and positive brand experience.
Promote DHL’s Value-Added Services where appropriate and identify opportunities to refer potential sales leads.
Collaborate with internal teams to ensure efficient resolution of customer queries and service exceptions.
Ensure all systems (MCT, SPARK, CSV, etc.) are used in line with DHL policies, and all interactions are logged accurately.
Adhere to the contact centre schedule and meet key performance indicators, including call quality, response times, and customer satisfaction scores.
Contribute to team performance through knowledge sharing, feedback participation, and continuous improvement practices.


We are looking forward to your application.

Minimum Requirements


Senior Certificate/Matric (Grade 12) or NQF Level 4 Equivalent
Minimum of 2 year customer service experience in the service industry
Good operational understanding and proven knowledge of the DHL Network
Excellent communication skills – both written and verbal (Business English) more

Key Responsibilities

Vendor & Fulfilment Centre Support


Assist in coordinating day-to-day communication with third-party fulfilment partners.
Support the execution of service-level agreements (SLAs) and vendor performance monitoring.
Maintain vendor contact records and help schedule regular reviews.


Inventory & Order Coordination


Support inventory tracking and data entry to... ensure accurate records in supply systems.
Collaborate with fulfilment partners to monitor inventory levels and flag discrepancies.
Help manage local and international order processing tasks, including documentation and tracking.


Operational Process Assistance


Contribute to routine operational activities, including order fulfilment tracking, dispatches, and returns.
Provide hands-on support in coordinating stock movements between warehouses or third-party locations.
Assist in identifying minor operational bottlenecks and recommend improvements.


Compliance & Documentation


Maintain updated records to support compliance with company policies and regulatory standards.
Assist in audit preparation and follow-up tasks, ensuring proper documentation is available.
Ensure fulfilment data is consistently logged and accessible.


Performance Monitoring Support


Support the tracking of KPIs such as order accuracy, inventory turnover, and delivery timelines.
Assist in preparing reports on fulfilment performance using data from third-party systems.
Log and escalate service failures or repeated issues to the Supplies Specialist.


Cross-Functional Collaboration


Liaise with internal teams (sales, marketing, customer service) to share fulfilment updates.
Provide regular status updates to stakeholders regarding order and inventory status.


Key Skills and Competencies


Strong organizational and multitasking abilities
Basic understanding of supply chain, logistics, or inventory systems
Effective communication and interpersonal skills
Proficiency in Microsoft Excel and familiarity with ERP or supply platforms (e.g., SAP, Oracle)
Attention to detail and problem-solving mindset
Ability to work under supervision but take initiative when required


Qualifications and Experience


Minimum of 5 years’ experience in supply chain, logistics, warehouse operations, or order fulfilment support roles.
Experience working with third-party logistics providers (3PL) or fulfilment centres is preferred.
Familiarity with inventory management, order processing, and basic supplier coordination.
Exposure to ERP or supply chain management software.
Experience supporting compliance, quality control, or audit processes.
Demonstrated ability to work collaboratively with cross-functional teams and external vendors. more

Key responsibilities


Pre plan collections for month as per issued target. Maintain a log of monthly collections as per RPV’s allocated.
To achieve OTC targets as laid down by management. To approve credits within authorised parameters.
To submit overdue accounts to Head Office for Litigation. Approve Credit notes and adjustments.
Meet with customers in efforts to build/maintain... relationships and resolve any collection queries that may arise.
To maintain and execute collection strategies in line with set standards and policies
To guarantee timely and effective execution of internal control framework
To actively managed cross functional dependencies
To guide, reviews and initiates capacity management for credit and collection activities; ensures compliance with the departmental policies and procedures
To review daily progression to cash targets; adjusts and yields collection and credit activities accordingly to meet cash collection objectives
To ensure delivery of daily and monthly collection and credit management reports
To act as a subject matter expert; propose, implement and maintain continuous improvement log in the field of collection and credit risk management
To exercise good management judgment in the execution of job responsibilities
To set up, review and maintains service line agreements with 3rd party collection agency
To control cost related to 3rd party collection and credit rating agencies
To perform root cause analysis and assist with any collection queries.
To timely support settlement of customer collection queries
To facilitate AR collection and minimise disputed amounts and ageing for aged debt positions
To liaise with 3rd party countries, customer service, operation, and commercial/sales when required
Liaise and communicate inter-departmentally with all Service Centres in order to maximise customer satisfaction
Monitor, control and approve staff leave. Ensure appraisals are done timeously. Plan training and develop staff. Ensure "People First" nomination forms are completed monthly. Monitor and control staff uniforms.
Recruits and develops the members of the team.
Generates commitment, motivation and enthusiasm to company and division by motivating and retaining the best talent within DHL.
Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class; determines team structure, roles, performance targets in co-operation with country and regional leadership.
Evaluates performance and proposes performance-based compensation for direct staff.
Designs and develops the team architecture (org structure, job profiles, competence profiles, etc.) as supported by the HR function.
Align people, competencies to meet the business objectives and manage staff competency levels and performance according to set targets
Relevant degree/ National diploma in finance
Credit Management Qualification.
Minimum 5 years Credit Control Experience
Administration Experience
Communication Skills (written & oral)
Must be able to understand Client Reconciliations
Debt Collection Experience
Ability to organize, control & lead
Accounting Knowledge of Balance Sheet, P & L” s and Debit / Credit
Driver’s License. more

Key Responsibilities


Provide Baseline inputs on Cost changes and Client volumes during Forecasting and Budgeting cycles.
Assist BD team with new business proposals.
Provide timely and accurate management information & reports as required, to Senior Management and Customers on a daily, weekly / monthly basis.
Pro-actively identify opportunities across the sector.
Assist Commercial... Controller in submitting BCA (Business Case Assessment) documents for approval.
In-depth understanding of Generally Accepted Accounting Principles (GAAP).
Thorough knowledge of accounting procedures.
Integrity, with an ability to handle confidential information.
Plan and record variable costs across the BU.
Review standard and actual costs for inaccuracies across the BU.
Prepare budgeting reports.
Analyse and report profit margins across the BU.
Collecting and analysing data about the BU's operational costs.
Carrying out cost to serve analysis.
Preparing audit reports and presenting their findings to management.
Recommending changes to the BU’s processes and policies to reduce cost and maximize profit.
Developing and analysing cost standards.
Build and maintain strong relationships with key decision makers and establish customer network on a working level (coach network).
Monitor Financial KPIs, ensure quality standards and financial targets are being met.
Coordinate the resolving of financial issues and push for process improvements.
Collect and share knowledge and best practices.
Review input from opportunity team, ensure quality and commercial standards are met.
Analyse collected data together with operational and functional experts and provide strategies for cost saving and efficiency.        


Qualifications & Experience


Matric.
BCom degree in Accounting, Finance or relevant study (Essential).
Tertiary Qualification (Logistics, Business) (Advantageous).
5 Years Costing & Accounting experience. more

Responsible for adherence to HSE laws, conduct site inspections, lead accident investigations, and manage improvement action plans
Responsible to develop and implement Health, Safety & Environment practices, ensuring the Organization complies with current Health, Safety and Environment legislation, approved codes of practice and guidance in relation to employment and service provision.
... Conduct investigations or support the team in doing so, into the causes and circumstances of accidents, ensuring that appropriate corrective actions are taken to prevent recurrence, and that detailed records of findings and actions are accurately maintained
Advice the management team on implications of current and emerging Health, Safety and Environmental legislation including making recommendations and generating action plans to ensure compliance
Implement the required security measures to protect the site premises, including the safety of personnel, DSC assets and of the customer’s product for the required area
Responsible for planning, tracking, implementation, conducting assessments and reviews of Health &Safety, Management systems and Minimum Quality Standards.
Support Managers to maintain safe systems of work and implement best practice, including providing specialist advice, coaching and practical support as needed.
Liaise with suppliers based on business requirements, monitor performance and where necessary, propose improvements to line manager and implement agreed improvement actions
Work proactively with managers to establish and maintain customer HSE and Quality standards and respond to or escalate customer issues within clear guidelines and recommend solutions
Oversee day-to-day operational execution by maintaining a strong floor presence, facilitating team communication, and addressing tactical issues promptly and foster a culture of performance and engagement through feedback, recognition, and participation in CSR activities
Monitor and drive achievement of Quality, Health, and Safety KPIs across all sites and lead national site audits and engage directly with site managers to address performance gaps
Identify HSE-related employee training needs, manage associated expenditures within budget, and advise management on evolving legislation by recommending action plans to ensure continued compliance.
Lead and support cross-functional efforts to drive operational excellence through GEMBA walks, action plan execution, and enhanced management reporting
Facilitate training programs, promote sustainability initiatives such as recycling and pollution reduction, and actively engage employees in continuous improvement and environmental awareness campaigns aligned with the First-Choice methodology. more