Key Responsibilities

Vendor & Fulfilment Centre Support


Assist in coordinating day-to-day communication with third-party fulfilment partners.
Support the execution of service-level agreements (SLAs) and vendor performance monitoring.
Maintain vendor contact records and help schedule regular reviews.


Inventory & Order Coordination


Support inventory tracking and data entry to ensure accurate records in supply systems.
Collaborate with fulfilment partners to monitor inventory levels and flag discrepancies.
Help manage local and international order processing tasks, including documentation and tracking.


Operational Process Assistance


Contribute to routine operational activities, including order fulfilment tracking, dispatches, and returns.
Provide hands-on support in coordinating stock movements between warehouses or third-party locations.
Assist in identifying minor operational bottlenecks and recommend improvements.


Compliance & Documentation


Maintain updated records to support compliance with company policies and regulatory standards.
Assist in audit preparation and follow-up tasks, ensuring proper documentation is available.
Ensure fulfilment data is consistently logged and accessible.


Performance Monitoring Support


Support the tracking of KPIs such as order accuracy, inventory turnover, and delivery timelines.
Assist in preparing reports on fulfilment performance using data from third-party systems.
Log and escalate service failures or repeated issues to the Supplies Specialist.


Cross-Functional Collaboration


Liaise with internal teams (sales, marketing, customer service) to share fulfilment updates.
Provide regular status updates to stakeholders regarding order and inventory status.


Key Skills and Competencies


Strong organizational and multitasking abilities
Basic understanding of supply chain, logistics, or inventory systems
Effective communication and interpersonal skills
Proficiency in Microsoft Excel and familiarity with ERP or supply platforms (e.g., SAP, Oracle)
Attention to detail and problem-solving mindset
Ability to work under supervision but take initiative when required


Qualifications and Experience


Minimum of 5 years’ experience in supply chain, logistics, warehouse operations, or order fulfilment support roles.
Experience working with third-party logistics providers (3PL) or fulfilment centres is preferred.
Familiarity with inventory management, order processing, and basic supplier coordination.
Exposure to ERP or supply chain management software.
Experience supporting compliance, quality control, or audit processes.
Demonstrated ability to work collaboratively with cross-functional teams and external vendors.