Your tasks:


Provide professional sourcing support for key business initiatives, supply market research / intelligence to support business decisions in investments and budgets and establishment of local or sub-regional frame contracts. Identification of strategic sourcing opportunities and development and management of strategic suppliers is a key
Integrate Procurement as a value adding... services at sub-regional / country level with the country DHL divisions by executing a professional Business Relationship Management. Achieving greatest value contribution, benefit realization and efficiency from all procurement activities and ensuring customer satisfaction by meeting their demands in terms of quality, price and service.
Provide professionalized strategic sourcing of goods and services and transportation capacities in order to reduce costs and ensure quality and supply as needed by the business / function in scope. 


Your profile:


5 years of experience in Strategic Sourcing or Procurement.
Strong interpersonal skills for effective collaboration with stakeholders.
Bachelor's Degree or equivalent professional qualification.
Fluent in English (written and spoken). more

Key Responsibilities


Project/Program Management: Responsible for overall business projects/program management ensuring task assignments are clear and all objectives met: Program/Project governance, organisation, plans, risks, Issues and reporting/communicating progress, and where needed contingency plans.
Stakeholder Engagement: You will be aware of and manage the rich variety of... stakeholders involved in delivery of programs and projects. This is to align and gain buy-in to roadmaps, their timescales, resulting business changes and impact on resources (customer, business, IT, vendor) as well as benefits
Product Management: You will in your work be the subject matter expert on specific or groups of applications/products and manage the roadmap and enhancement of those same products.

Direct (and indirect) team management: Where requested, project team identification and on-boarding. Assemble, manage and coach the indirect/direct team (remote where applicable) and have active interest in the wider Global Programs and Ops community.

Conduct Regional and Facility Network Operations (onsite) Reviews as needed to ensure full operations alignment, support requirements definition (workshops) and beta deployments.
Business analysis, process review and requirements definition: Drive innovative ideas, solutions and products through leadership and action. New Processes and functions, Innovation, Regulatory, Costs reduction and Productivity improvement are factors for considerations. Ensure Global SOP is aligned with changes and updated.
User group management and communication: Functional input, changes management, prioritisation, project participation (testing) and progress transparency via regular reporting

Defining the Roadmap, Portfolio Program Management & Prioritisation: Define, represent and communicate programs strategy(ies) to all stakeholders. Implement harmonized program management process acting on a clear roadmap of deliverables, change and improvement, whilst balancing plans, strategy and criticality.
Software Development cycle participation: From idea/concept to launch of the capabilities across all areas within the domain. Business case, Project Brief/PID, Business project management, Process, Requirements, Testing and Acceptance to Training and Deployment preparation.
Deployment preparation and support: Ensure relevant training materials are available, conduct beta/pilots, preparing regions/country to deploy, support deployment with SMEs
Post program/project implementation and follow-up: Functional reviews, ensure correct application/usage of process/software, initiate corrective measures.
Support contingency operations for process and EGAP relevant issues: Support any contingency (or similar) analysis and actions with end to end knowledge and corrective measures.
Operate in a customer focused, multi-national, Multi-Cultural environment - Internal and External


Specific Role Challenges


Possess a good understanding of the group’s end to end operational processes along with detailed knowledge of the Domain/Application being covered, Global SOP processes and standards and strategic challenges to manage the scope of the projects linked with an allocated program and enable achievement of the program objectives through specific projects.
Successful management and leadership of virtual project teams and multiple project stakeholders across multiple Programs and Projects within team.
Manage “deployment” activities where specified in order to ensure the capture of Business Benefits. Noted that core deployment phases and tasks are performed by the regions/countries.
Provide on-going support to country program leads on program areas
Develop user training material and deliver training programs to countries as required.
Success collaboration, interface and interaction with stakeholders
Most projects are defining, development and deployment of Express Global Application Portfolio (EGAP) solutions in which the Regional Teams realizes the deployment phases.


Minimum Requirements

Education & experience


Professional Project Management certification preferred. (eg PRINCE2 or PMP)
Preference for Degree OR equivalent experience.
Preferred certification or experience in requirements analysis/gathering, process definition and related work.


Skills


A minimum of 5 years of experience, including at least 2-3 years’ project/program management experience
Exposure to Business process, analysis and testing
Experience in managing process and requirements development
As a minimum experience across country and regional level preferred. more

Role Outline

The role of a Graduate Management Trainee (Warehouse) is designed to provide recent graduates with an opportunity to gain practical experience and develop skills in various aspects of warehouse operations management within our organization. This role typically involves rotational assignments across different departments or functions within the operations division, allowing trainees... to acquire a comprehensive understanding of the organization's operational management systems, processes & standards.

In addition, the GMT shall be supporting Operations Excellence Functional Leads in driving strategic Operations Excellence programs namely, - Health & Safety, Environment & Sustainability, Quality & Regulatory Assurance, Project Delivery, Continuous Improvement & Accelerated Digitalization initiatives - to develop and grow the performance of operations in a consistent way through the standardized Operations Excellence Programs & Tools.

General Accountabilities


Learn & adhere to clear understandings of the clients’ service requirements.   
Build the knowledge & experience to ensure the use of standardized programs & tools                    
To report and record any non-conformity with regards to customer merchandise  
To work within operating areas as determined by management and the needs of the business. 
When performing duties - adapt to following operating procedures and safe working practices  
You may be required to undertake other duties as necessitated by business needs that may not be part of the responsibilities outlined in this role profile
Engage and work closely with operations team on implementation of assigned projects e.g. standardization, environmental, continuous improvement, accelerated digitalization, data analytics.  
Championed assigned practice- build depths via best practice research and application, team development & training, engagement on relevant continuous improvement initiatives.  
Develop and maintain good and effective communication across the business.  
Support the implementation of projects to improve Safety & Quality culture as well as respect for the environment in our operations.  


   Local Accountabilities


Fully responsible for proper handling and safe usage of assigned equipment e.g.  Desktops, laptops, etc.
Develops / Delivers high quality / innovative products, services, or solutions. 
Ensure zero accidents and on time escalation.
Coordinates efforts and aligns resources to achieve objectives.
Champions continuous improvement and innovation 
Customer service and clear understanding of the client’s requirement and expectations 
Positive work ethic - good written and verbal communication skills
Inspires others to develop themselves
Actively seeks feedback to improve performance.
Develops new skills and modify behaviors based on feedback.
Takes personal responsibility for career and development. 
Ability to understand instructions and to accurately carry out instructions.
React to customers in a courteous and professional manner.
Fulfilment of tasks to achieve KPI’s.


General Competencies


Demonstrates a positive and respectful attitude towards others.  Behaves in an honest, open and trustworthy manner. and experience freely with others.
Delivers excellent customer service. Takes time to talk to customers. Appreciates what customers want and continuously strives to meet customer expectations.
Works safely within the health, safety, and environmental guidelines and ensures others do the same. Strives to reduce the number of Health and safety-related incidents within the work area.
Achieves work targets and is willing to take on additional roles/responsibilities. 
Continuously reviews current processes.  
Look for best practice solutions to problems. 
Demonstrates energy, enthusiasm, and commitment.
Strong interpersonal skills and the ability to influence, persuade, and communicate well with people at all levels within the organization and with external stakeholders.


Qualifications & Experience


Relevant bachelor’s degree or Diploma in a business-related field.
Leadership and people management.
Strong planning and organizing skills.
Strong analytical and problem-solving skills, with the ability to drive continuous improvement.
Proficiency in MS Word, MS Excel, MS PowerPoint, and MS Outlook.
Fluent in both English and Swahili.


Languages

English and Kiswahili - verbal and written. more

Your tasks: 

Legal Advice and Services


Assist in providing a comprehensive legal service to DSC by advising on all legal aspects relating to the business of DSC, including the perusal and review of tender process, negotiation of contract and post contract interpretation and possible disputes. Where a dispute arises, meaningfullly exploring alternatives to litigation; mananing and... implementing any alternative dispute resolution process successfully.
Drafting and reviewing commercial documents in line with commercial expectations; BCA document and other internal policy/standards and advising on commercial transactions from a legal perspective.
Maintaining up to date and proper records (including Passport; Notebook) and actioning all legal correspondence. Managing systems and processes to ensure efficiency in the administration of the legal function.
Advise DSC on other legal aspects that affect its business, whether contractual or otherwise and answer all ad hoc queries raised by DSC.
Ensure compliance by DSC with applicable group policies and procedures, namely by ensuring that contracts with service providers and clients are in compliance with the Company’s contracting standards and Commercial Expectations.
Identify potential areas of risk and liability and advise on strategy for avoidance, minimisation and/or mitigation, as well as escalating any material issues within the business and legal department where required. Provide legal updates and training to DSC on recent legal developments.
Liaise with the group’s other departments (legal departments or otherwise) as necessary. eg. Company Secretarial, Corporate Real Estate, Risk and Insurance
Liaise with the group’s other business units both in South Africa, UK and overseas as appropriate to facilitate the conclusion of transactions and other projects as necessary.
Managing litigation: Liaise and assist in the management of external legal counsel and monitor and minimise use of legal spend (Including scrutenizing fee notes). 
Liaising with all external lawyers to ensure timely representation and ensure that all court disputes are managed, reported upon and external counsel sufficiently advised. Provide accurate monthly reporting to business.
Provide on occasion legal training and contract education to DSC. Eg. data protection regulations and the application of the Deutsche Post DHL Data Privacy Policy
Company Secretarial: File company changes such as directorship changes, resolutions, annual returns, changes in ownership or shareholding. Train on corporate governance, advise the board and board committees on matters affecting the company. Responsible for resolution processes for authorised sigantories, as well as maintaining statutory books and registers. Act as the key corporate secretarial support and the Statutory Meetings. Responsible for the preparation and provision of the board file and AGM file for the Company’s statutory meetings to the board members and/or shareholders.
Proactive management on corporate governance and statutory compliance administration.
Report to and consult country management on legal questions/ issues.
Ensuring corporate housekeeping is maintained. Advising and facilitating the due process in Company searches and other government enquiries.
Legal research and drafting legal opinions.
Approvals on BCA and Contracts Database portals - ensuring adherance to standards.


Departmental Support and Growth


An integral member of the GBS Legal Services UKIEEMEA team (MEAT Region).
Attend various team meetings, know-how and training sessions and conferences.
As part of shared legal services, support the needs of other Business Units in the region as workload permits to assist the overall Legal Service line.
Liaise closely and where needed work with the Group Corporate Data Protection Officer and the Data Protection Advisor(s)


Finance & projects


Assist in the design and delivery of legal training courses on legal topics relevant to the business.
Assist with budget preparation for legal function in area of responsibility.


Required Experience:  


Understanding of DPDHL's business operations, goals and strategies in area of responsibility.
Commercial, pragmatic and decisive in approach.
Self confident with an ability to work autonomously, under pressure whilst managing priorities efficiently.
Hardworking, detail-oriented and well-organized to engage and interact with their team members
Team player with strong interpersonal and communication skills.
Legal analytical skills, strategic thinking and ability to negotiate and settle transactions and disputes.
Able to work under pressure, deal with volumes and meet tight deadlines.
Conflict management skills and mitigation.
Bachelor’s Degree or equivalent experience/qualification - Law Degree and preferably Admitted/Qualified Attorney in South Africa
Suitable level of experience working in a commercial legal role (at least 3 years minimum). Ideally, experience of working as an in-house or corporate legal advisor. more

Key Tasks

Customers


Identify and develop potential, sustainable customer relationships
Respond to customer enquiries / complaints
Lead in engagements and strategic customer interfaces with Key Account Contacts
Provide leadership in the areas of product and business development, resource utilization, Country organization and activities
Support and co-ordinate the development,... implementation and localization of key initiatives and programmes
Facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies
Establish KPI’s and obtain agreement & commitment from Country management


Stakeholders


Carrier contract/relationship and performance management
Interact with commercial team (at country level) in terms of pricing
Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office)
Responsible for EBIT result at country/country group level AFR.


Process


Defines, monitors and enforces targets to the operational units
Select and assigns key positions to reach targets
Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions
Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy.
Defines and implements Airfreight ISO standards in line with corporate instructions
Responsible for operational management, Production sites, Traffic management, technical support (buying, capacity etc.), Local purchasing on country/country group level for AFR according to corporate policy
Proposes IT needs
Responsible for Preferred Carrier adherence
Responsible for Operational KPI’s


People management


Determine organization's structure, roles and responsibility and performance targets for the function
Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
Develop a team spirit and multitasking capabilities within the team
Plan, organize and direct an efficient and effective function
Develop KPI’s with team members and monitor individual performance
Conduct performance appraisal, including coaching
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
Identify training needs and opportunities to develop a highly skilled functional department


Now, here’s what we need from you.


In-depth knowledge in the logistics industry especially the Airfreight product both imports and exports.
Commercially astute with excellent business acumen
Presentation and facilitation skills.
Excellent training skills
Strong Customer-facing and interaction skills
Excellent Communication skills - spoken and written.
Outstanding Negotiation and interpersonal skills
Strong Leadership skills
Analytical, organizational and motivational skills
People Management skills more

In this job, you will:


Under general/ limited supervision, support delivery of operations processes and activities
Provide timely and effective administrative support to the transport and distribution unit or department
Maintain vehicles and equipment in working order through a comprehensive program
Collect/ deliver shipments within specified time by planning routes, liaising with... external departments, timely communications, etc.
Liaise with import/ export departments in anticipation of changes, make relevant changes and communicate adjustments to relevant stakeholders
Undertake proper loading/ unloading of the loading unit/ loading security
Report loading/ unloading activities at customer end through appropriate tools scanning application, phones, etc.
Record information into database or computerized system to maintain up-to-date stock records
Retrieve stored information, place orders or respond to enquiries such as inventory levels or delivery schedules
Follow and achieve compliance with established procedures and ensure proper usage of operations processes and policies
Resolve recurring issues faced during delivery as per defined processes, systems and methods
Support team members with less experience in different/ difficult situations


Now, here’s what we need from you:

Skills:


Dispatching, Shipping, Transportation, Warehousing, Business Administration, Data Entry, Loading, Scanning, Inventory Management, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback


Qualifications & Key Requirements:


Education Level
Vocational/Specialized/Technical/Certification


Experience Level:


More than 2 years more

In this job, you will:


Under supervision, support delivery of customs and trade compliance processes and activities to optimize service and cost performance for customs clearance
Provide administrative support for import/ export documentation such as receiving, reconciling, consolidating/ summarizing documents and information
Perform data capturing activities, feed data into customs... operating system and set up master data for transactions
Conduct pre-alert screenings of paperwork, update documentation/ standard operating procedures and support in documentation archiving processes
Execute filing of customs entries and post-entry work/ transactions
Update and maintain customer part lists
Track performance targets, update shipment information and physical status
Research duty, tax and billing issues/ discrepancies raised by internal and external customers
Undertake best practices and quality audits to ensure adherence to set quality, accuracy and timeliness of activities
Gather and collate data to draft reports and updates for performance monitoring to support other team members
Achieve compliance with established regulations and ensure proper usage of customs processes and policies
Resolve recurring issues faced during delivery as per defined processes, systems and methods
Research, identify and obtain the permits, licenses, and certificates required for customs clearance and general customs formalities
Advice customers on legal (e.g. trade compliance - shipments to sanctioned countries) and customs topics
Contact customs authorities
Assist with customs inspections of excise goods when necessary to ensure compliance with all relevant laws.
Ensure that excise goods are not released until the appropriate duties are paid or deferred in compliance with regulations.


Qualifications & Key Requirements:

Education Level:


Vocational/Specialized/Technical/Certification


Experience Level:


More than 2 years more

Key areas of responsibility include:


Learn & adhere to clear understandings of the clients’ requirements
Build the knowledge & experience to ensure the correct use of equipment and to timeously report any defects
To report and record any non-conformity with regards to customer merchandise
To work within operating areas as determined by management and the needs of the business
When... carrying out duties - adapt to following operating procedures and safe working practices


Qualifications/requirements


BBB-EE candidate
South Africa Citizens only
Unemployed youth from age 18 – 29 years
Matric (English & Mathematics/literacy) – Essential more

Key areas of responsibility include:


Learn & adhere to clear understandings of the clients’ requirements
Build the knowledge & experience to ensure the correct use of equipment and to timeously report any defects
To report and record any non-conformity with regards to customer merchandise
To work within operating areas as determined by management and the needs of the business
When... carrying out duties - adapt to following operating procedures and safe working practices


Qualifications/requirements


BBB-EE candidate
South Africa Citizens only
Unemployed youth from age 18 – 29 years
Matric (English & Mathematics/literacy) – Essential more

Role Outline

Support members of the local management team on HR processes and activities across the site. Co-ordinating the HR needs of an organisation, including the designation of work, employee selection, training and development, rewards, performance assessment and union relationship management. Provide specialised services to staff members, and line managers by supporting the processes and... systems related to HR management and practices in the following clusters: Recruitment, Industrial Relations, HR Systems, Policies and Procedures, Learning and Development.

Key areas of responsibility include:

To assist Line Management with the implementation and management of Human Resources policies, procedures, systems and practices at operational level.


Sign-off and submit monthly payroll input.
Follow-up weekly with Site Management on Kronos Exceptions.
Validation and sign-off of Kronos hours reports with DC Manager and submission to payroll.
Assist with absenteeism management.
Assist with death and disability claims - prepare and submit all necessary paperwork and do follow-ups.
Provides support and guidance to align HR policies and programs.
Resource planning, budgeting and cost management.
Ensure all employee files are up to date.
Provide support to the DC Manager and Site Leadership Team regarding EOS (MATT Administration / Update, Survey Administration, EOS Process).
Provide support to DC Manager and Site Leadership Team on IR related matters (disciplinary processes, grievances, hearings, warnings).
Liaise with DC Manager and Site Leadership Team in assisting with any training needs and implementation of training plans.
Ensure that you work according to relevant procedures at all times.
Involvement in new business and projects.
Successful implementation of HR related functions for OMS.
Preparation and compliance to various client and business audits.
Adherence to all SOPs, work instructions, policies and procedures.
Compliance to MyHR process. 
Effective HR communication - update communication zones with all relevant HR information and activities.
Elevate problems or queries to your line manager for resolution.
Develop strong, trusting relationships with DC Manager, Site Leadership Team, Employees, Clients, and other business stakeholders.
Co-ordination of succession planning management.
Co-ordination of performance management.
Ensure integrity of all information produced at all times.
Assist in the management and control of overtime.
Assist in the management and control of the Labour Broker staff.
If operationally required, assist where needed within the operation.
Prepare leave documentation (prepared by HRBP).
Training for new joiners relating to ESS and MSS.
Site Boards Maintenance.


Qualifications & Experience


Professional HR Qualification.
3 years in HR Generalist Role.
Experience in a Warehousing / Logistics environment (Advantageous).
Training & Development (Skills Development).
Sound Recruitment Knowledge.
IT literate: Word, Excel and PowerPoint.
Very good knowledge of IR i.e. Disciplinary hearings, conciliations, arbitrations, Union interactions.


Competencies & Skills


Administration Skills.
Communication Skills.
Logical Thinking.
Socially Confident.
Attention to detail.
Decisiveness.
Interpersonal Skills.
Maintains effective relationships with customers.
Develops and delivers high quality / innovative products, services or solutions.
Focuses on customer needs and gains their commitment.
Gains management / colleague support to meet customer needs.
Ensures strategies / plans are aligned and reflect others’ views.
Develops strategies / plans aligned to broader organizational strategy.
Communicates strategy.
Establishes clear, challenging and achievable objectives.
Aligns resources and the organization within own area of responsibility to achieve objectives.
Regularly reviews and communicates progress against objectives and adjusts as needed.
Champions continuous improvement and innovation.
Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
Provides employees, colleagues and business partners with candid and regular feedback.
Provides employees with development opportunities.
Supports employees with career opportunities.
Inspires others to develop themselves.
Conveys a clear sense of personal goals and values.
Actively seeks feedback to improve performance.
Develops new skills and modifies behaviours based on feedback.
Takes personal responsibility for career and development.                                                    


Languages


English - verbal and written – Fluent.


Travel Requirements


Less than 25% more