Key Tasks

Customers


Identify and develop potential, sustainable customer relationships
Respond to customer enquiries / complaints
Lead in engagements and strategic customer interfaces with Key Account Contacts
Provide leadership in the areas of product and business development, resource utilization, Country organization and activities
Support and co-ordinate the development, implementation and localization of key initiatives and programmes
Facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies
Establish KPI’s and obtain agreement & commitment from Country management


Stakeholders


Carrier contract/relationship and performance management
Interact with commercial team (at country level) in terms of pricing
Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office)
Responsible for EBIT result at country/country group level AFR.


Process


Defines, monitors and enforces targets to the operational units
Select and assigns key positions to reach targets
Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions
Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy.
Defines and implements Airfreight ISO standards in line with corporate instructions
Responsible for operational management, Production sites, Traffic management, technical support (buying, capacity etc.), Local purchasing on country/country group level for AFR according to corporate policy
Proposes IT needs
Responsible for Preferred Carrier adherence
Responsible for Operational KPI’s


People management


Determine organization's structure, roles and responsibility and performance targets for the function
Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
Develop a team spirit and multitasking capabilities within the team
Plan, organize and direct an efficient and effective function
Develop KPI’s with team members and monitor individual performance
Conduct performance appraisal, including coaching
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
Identify training needs and opportunities to develop a highly skilled functional department


Now, here’s what we need from you.


In-depth knowledge in the logistics industry especially the Airfreight product both imports and exports.
Commercially astute with excellent business acumen
Presentation and facilitation skills.
Excellent training skills
Strong Customer-facing and interaction skills
Excellent Communication skills - spoken and written.
Outstanding Negotiation and interpersonal skills
Strong Leadership skills
Analytical, organizational and motivational skills
People Management skills