Job Purpose


Implement the prescribed retail plans and processes to analyze data, periodical forecasting and reporting of data to management in line with business strategy and objectives, Group guidelines and policies


Typical Business Titles

Retail Executive

Differentiator


Apply practical knowledge of job area typically obtained through advanced education and work experience
Work independently with general supervision
Problems faced are difficult but typically not complex


Key Tasks


Implement retail plans and processes to analyze data, periodical forecasting and reporting of data to management in line with business strategy and objectives, Group guidelines and policies
Reconcile sales data to determine if store is meeting financial goals and implement plans to improve performance
Execute all safety and security procedures
Participate in day to day activities like merchandise receiving and stocking, non-sales departmental work, such as check-out, photo lab or bagging orders
Collaborate with the team in multi-store non-sales operations activities including new store opening coordination, payroll/incentive plans, event planning, and/or contest planning and promotion
Manage and maintain efficient distribution networks
Execute retail plans and processes in organizing all store operations and allocating responsibilities to personnel


Stakeholders


May influence others within the job area through explanation of facts, policies and practices
Support and interact primarily with colleagues of own function
Build relationships and understand customer and key stakeholders interests and concerns
Address task-related issues appropriately to maintain work relationships
Management Responsibility
Individual contributor without direct responsibility for leading others


Skills


CRM, Customer Satisfaction, Customer Acquisition, Stores, Entrepreneurship, Complaints, Conflict Resolution, Clear Communication, Persuasion, Selling, Cross-Selling, Pricing, Customer Value Proposition, Value Added Services, Product Lines, Product Demonstration, Inventory Management, Budgets, Sales Forecasting, Sales Targets, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation


Qualifications & Key Requirements

Education Level


Bachelor’s Degree or equivalent experience/qualification


Experience Level


more than 2 years