Core Description


To be responsible for all Unix/ Linux (open systems) related installations, modification, monitoring, testing and maintaining the cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving. Providing general technical consulting on systems to clients and engineers, co-operating with... sales and support personnel on client requirements and needs as well as assisting engineers in technical functions.


Key Deliverables / Primary Functions


Acts as the customer facing interface between Customer/Account and 3rd parties and actively identify any risks
Be first point of escalating for service delivery complaints (all priority levels) with support teams. 
Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement. 
Manage Due Diligence reports and Proposals for new clients.
Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
Active support and maintenance of Active Directory, Azure Active Directory, Microsoft Identity Management infrastructure is aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning, 
Create and maintain technical infrastructure standards & procedure. 
Evaluate operational compliance and assist in audit reviews. 
Participate in technical design and assist in defining thresholds for monitoring and support.  
Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors


Core Functional Skills & Capabilities


Problem management
Product Knowledge
Result Orientation
Unix/Linux Systems


Core Behavioural Competencies


Job Match
Applying expertise & Technology
Deciding & Initiating Action
Delivering Results & Meeting customer expectations
Leading and supervising
Working with people


Minimum Qualifications


NQF 6: 3 year Degree/ Diploma/ National Diploma
OR NQF 4: Grade 12


Additional Education -Preferred /Advantage

Experience


5 years’ experience in Unix/ Linux


or


7 years’ experience in Unix/ Linux - Gr12 more

Core Description


Under general supervision, responsible for installation and operational support of Microsoft based infrastructure and related back-end systems. Under general supervision, responsible for installation and operational support of Virtualization Infrastructure and related back-end system


Key Deliverables / Primary Functions


Plan, coordinate and implement system... changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
Assist with project delivery.
Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
Assist colleagues and contribute to the quality and values 
Drive a proactive culture to reduce common causes of operational problems.
Understand the requirements of being part of a 24x7 on-call operation
Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
1st and 2nd level operational support
Back-End infrastructure applications support


Core Functional Skills & Capabilities


Communication
ICT Knowledge
IT Infrastructure
Teamwork
Risk Management


Core Behavioural Competencies


Job Match
Analysing
Applying expertise & Technology
Deciding & Initiating Action
Working with people


Minimum Qualifications


NQF 4: Grade 12 National Diploma


Additional Education -Preferred /Advantage


NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology


Experience


2 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with strong focus in Microsoft and VMWare more

Core Description


Ensuring ethical business practices, regulatory compliance, and providing expert legal guidance across the organization be proactive in mitigating legal risks and enhancing compliance initiatives.


Key Deliverables / Primary Functions


Develop, review, and update company compliance policies and procedures to ensure adherence to regulatory requirements and best... practices.
Provide legal advice to management and staff on a wide range of issues, including contracts, corporate governance, compliance, and regulatory matters.
Draft, review, and negotiate contracts and agreements, ensuring they align with organizational interests and legal standards.
Monitor changes in relevant laws and regulations, ensuring the organization remains compliant and implementing necessary policy updates.
Identify potential legal and compliance risks, developing strategies to mitigate them and providing recommendations for risk management practices.
Assist in the resolution of disputes and litigation, collaborating with external counsel as needed.
Conduct training sessions for employees on legal issues, compliance, and best practices to foster a culture of legal and ethical awareness.
Assist with the implementation, management, and monitoring of the company's compliance program, aligning it with changes in legislation.
Regularly measure the effectiveness of compliance policies and identify opportunities for improvement, updating the program accordingly.
Stay updated on legal developments relevant to the industry, conducting research and providing analyses to inform strategic decisions.
Manage and report on all compliance-related activities, ensuring transparency and accountability.


Core Functional Skills & Capabilities


Risk Management
Analytical Skills
Business Negotiation
Impactful Communication
Problem management


Core Behavioural Competencies


Job Match
Working with people
Writing and Reporting
Achieving personal work goals & objectives
Persuading and Influencing
Learning & Researching


Minimum Qualifications


NQF 7: 3 year Bachelors Degree in Law


Additional Education -Preferred /Advantage

Experience


Minimum of five (5) years’ working experience in relevant legal/commercial experience, with proven expertise in compliance management, contract drafting, and legal advisory. more

Core Description


Lead and manage all activities related to data management and governance through collaborating with stakeholders across all business lines and contribute to the defining and driving of strategic imperatives to unlock data value in pursuit of digital transformation


Key Deliverables / Primary Functions


Create, deliver, and maintain sustainable Data Management and... Data Governance practices, artefacts, projects, solutions, and outcomes in collaboration with teams, technologies and processes; in accordance with regulations; both internal and external in support of Digital Transformation
Engage and communicate with stakeholders, users, customers, vendors, peers, experts, stewards, team and other, both internal and externally, towards successful outcomes, as a trusted advisor in addition to training and support.
Provide, implement, and align Strategic direction in line with best practice, in support of the organisation strategy, and supported by the required policies, processes,
Drive sustainable digital transformation in all operations, staying abreast of development in the market, and continuously upskilling self and team,
Document and report all activities/ artefacts in lieu of positive outcomes in support of strategic/informed decision making and ensure all is current and easily accessible to all.
Identify and understand all platforms, tools or frameworks required to perform activities in accordance with legislation/ business or documented requirements.
Lead and support teams/ resources to deliver effective results.


Core Functional Skills & Capabilities


Data Governance
Data Management
Analytical and Problem Solving
Digital Transformation
Business Acumen


Core Behavioural Competencies


Job Match
Delivering Results
Formulating Strategies & Concepts
Deciding & Initiating Action
Adapting & Responding to change
Persuading and Influencing


Minimum Qualifications


NQF 7: 3 year Bachelors Degree in IT/Business/Commerce


Additional Education -Preferred /Advantage


NQF 8: Honours Degree/ Post Graduate Diploma


Experience


Minimum of seven (7) years relevant experience, of which at least 2 years relevant Data Management and Governance experience and leading a team.
Experience in ICT industry/Telecommunications will be an added advantage. more

Core Description


Provide aid with the Service Desk functions; further assist in the requesting and coordination of quotations required for all field and workshop required hardware – thus enabling the Business unit to provide a service that will exceed the expectations of the Business Unit’s clients – both external and internal. 


Key Deliverables / Primary Functions

Consistent... coordination and assistance in the generation of quotations for required hardware:


Requesting pricing and quotes from Suppliers upon receipt of requests.
Generating quotes on the system.
Ensuring turnaround of quotes is within the set timeframe.
Updating the system following approval for quotations; etc.
Regular engagement with stakeholders, including Branch Managers, with regards the status of quotations.
Timeous and accurate compilation of required reports, including Quote Tracking Report.
Accurate and timeous logging, updating and closing of incidents.
Managing the assigned area, ensuring that incidents are resolved within the average Service Level Agreement (SLA) with the clients. 
Updating the Cause and Warranty information, ensuring to inform the technician if the site is under warranty.
Ensuring that issues / severities are escalated to the relevant managers; as well following up on escalations through the day, reporting feedback.


Core Functional Skills & Capabilities


Attention to detail
Communication
Microsoft Office
Microsoft Excel
Teamwork


Core Behavioural Competencies


Job Match
Working with people
Following instructions & procedures
Delivering Results


Minimum Qualifications


NQF 4: Grade 12 National Diploma


Additional Education -Preferred /Advantage

Experience


2 years’ experience within a Call Centre type environment more

Core Description


Responsible for application and technical support to users at relevant client site/s. Identification, diagnosis and resolution of computer hardware, software, services, and applications


Key Deliverables / Primary Functions


Providing technical support onsite or via remote-access systems, ensure prompt response and resolution of client support requests and service... tickets.  
Successfully perform the full range of defined tasks (from monitoring and maintaining to repairing / resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis.   
Successfully installing and configuring client computer hardware, software, systems, networks, printers and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.  
Ensuing the application of the necessary due diligence by meeting with clients to diagnose software, networking or hardware issues prior to the application of a possible resolution.   
Maintaining good client relations. 
Tracking and managing work records, as well accurately compiling reports, including job reports.  


Core Functional Skills & Capabilities


ICT Knowledge
Technology Consulting
Problem solving
Customer Service
Teamwork


Core Behavioural Competencies


Working with people
Following instructions & procedures
Achieving personal work goals & objectives
Applying expertise & Technology
Delivering Results & Meeting customer expectations
Culture Match
Job Match


Minimum Qualifications


NQF 4: Grade 12 National Diploma


Additional Education -Preferred /Advantage

Experience


Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment more

Core Description


The purpose is to ensure delivery of quality services and support across multiple customers, with and by competent people 


Key Deliverables / Primary Functions

Management of the following, ensuring calls are assigned timeously, actioned within SLA agreements: 


Responding to incidents and resolving them using remote dial in / assistance... functionality;  
Following up and monitoring incidents;  
Following up on escalations, ensuring necessary feedback is supplied;  
Providing support to all clients calling on a 1st level diagnosing and resolution of incidents.  
Raising and closing quotes, as well raising and debriefing Lexmark claims.  
Keeping records relating to queries and problem calls and distributing these on a weekly / daily basis. 
Ensure follow up calls on all closed calls on a daily basis and generate report of such. 
Identify clients who need further training. 
Assist with the Overtime and Weekend scheduling for reporting staff


Core Functional Skills & Capabilities


Attention to detail
Microsoft Office
Communication
Leading Teams / Team Leadership


Core Behavioural Competencies


Leading and supervising
Working with people
Planning & Organising
Following instructions & procedures
Achieving personal work goals & objectives
Culture Match
Job Match


Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience


Minimum 2-years’ Call Centre experience, preferably within the retail environment, and preferably in a senior position more

Core Description


Responsible for minor maintenance repairs and refurbishment of point of sale and various printer devices. 


Key Deliverables / Primary Functions

Successful completion of hardware repairs, including: 


Stripping down and re-assemble hardware peripherals  
Testing mobile devices,  
Calibrating, and configuring all printers, etc.  
Apply devices to workshop... product refurb process and procedures  
Utilising tools and basic instrumentation. Multi-metre ‘s & soldering iron   
Using proper cleaning materials including safety PPE material  
Notify line management of any potentially defective machinery, carrying out basic maintenance / repair work, as and when required. 
Running Quality Assurance (QA) testing by device through all client test jigs in the  workshop environment  
Prepare periodic inventory or maintain perpetual inventory of tools and equipment. 


Core Functional Skills & Capabilities


ICT Knowledge
Technology Consulting
Problem solving
Customer Service
Teamwork


Core Behavioural Competencies


Achieving personal work goals & objectives
Applying expertise & Technology
Following instructions & procedures
Delivering Results & Meeting customer expectations
Working with people
Culture Match
Job Match


Minimum Qualifications


NQF 4: Grade 12 National Diploma


Additional Education -Preferred /Advantage

Experience


Minimum 2-years’ experience in repairing and testing hardware and software applications.


Certifications


Electronics Certification
COMPTIA
Microsoft Systems Associate or Engineer (MCSA or MCSE);
Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+. more

Core Description


Provide a service that will exceed the expectations of the Company’s customers – both external and internal and to ensure that the agreed standards in respect of length of incident, wrap up time, log-on time and updating of database are maintained while ensuring that the incident is directed to the correct channels.     


Key Deliverables / Primary... Functions


Accurate and timeous logging, updating and closing of incidents, ensuring all necessary information supplied, including the Estimated Times of Arriva (ETA) for logged incidents.  
Managing the assigned area, ensuring that incidents are resolved within the average Service Level Agreement (SLA) with the Customer (which is between 10 – 15%).  
Following up on incidents logged daily, keeping a record relating to queries, as well as incidents closed daily, and generating a report of such.   
Resolving between 700 to 900 calls daily with the correct closing details selected. 
Updating the Cause and Warranty information, ensuring to inform the technician if the site is under warranty.  
Recognising, documenting and alerting the Call Centre Supervisor of trends in customer calls.  
Ensuring that issues / severities are escalated to the relevant managers; as well following up on escalations through the day, reporting feedback.  


Core Functional Skills & Capabilities


Attention to detail
Microsoft Office
Microsoft Excel
Communication
Teamwork


Core Behavioural Competencies


Working with people
Delivering Results & Meeting customer expectations
Following instructions & procedures
Planning & Organising
Coping with pressures & setbacks
Culture Match
Job Match


Minimum Qualifications


NQF 4: Grade 12 National Diploma


Additional Education -Preferred /Advantage

Experience


Minimum 2-years’ experience within a Call Centre type environment. more

Core Description


Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.  


Key Deliverables / Primary Functions


Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including... the configuration management database (CMDB) 
Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis 
Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements  
Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.  In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.  
Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards  
Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy. 
Diligently drive SLA


Core Functional Skills & Capabilities


ICT Knowledge
Technology Consulting
Problem solving
Customer Service
Teamwork


Core Behavioural Competencies


Working with people
Following instructions & procedures
Applying expertise & Technology
Delivering Results & Meeting customer expectations
Achieving personal work goals & objectives
Culture Match
Job Match


Minimum Qualifications


NQF 4: Grade 12 National Diploma


Additional Education -Preferred /Advantage

Experience


Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment more