Core Description


Under general supervision, responsible for installation and operational support of Microsoft based infrastructure and related back-end systems. Under general supervision, responsible for installation and operational support of Virtualization Infrastructure and related back-end system


Key Deliverables / Primary Functions


Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
Assist with project delivery.
Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
Assist colleagues and contribute to the quality and values 
Drive a proactive culture to reduce common causes of operational problems.
Understand the requirements of being part of a 24x7 on-call operation
Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
1st and 2nd level operational support
Back-End infrastructure applications support


Core Functional Skills & Capabilities


Communication
ICT Knowledge
IT Infrastructure
Teamwork
Risk Management


Core Behavioural Competencies


Job Match
Analysing
Applying expertise & Technology
Deciding & Initiating Action
Working with people


Minimum Qualifications


NQF 4: Grade 12 National Diploma


Additional Education -Preferred /Advantage


NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology


Experience


2 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with strong focus in Microsoft and VMWare