Core Description


Provide aid with the Service Desk functions; further assist in the requesting and coordination of quotations required for all field and workshop required hardware – thus enabling the Business unit to provide a service that will exceed the expectations of the Business Unit’s clients – both external and internal. 


Key Deliverables / Primary Functions

Consistent coordination and assistance in the generation of quotations for required hardware:


Requesting pricing and quotes from Suppliers upon receipt of requests.
Generating quotes on the system.
Ensuring turnaround of quotes is within the set timeframe.
Updating the system following approval for quotations; etc.
Regular engagement with stakeholders, including Branch Managers, with regards the status of quotations.
Timeous and accurate compilation of required reports, including Quote Tracking Report.
Accurate and timeous logging, updating and closing of incidents.
Managing the assigned area, ensuring that incidents are resolved within the average Service Level Agreement (SLA) with the clients. 
Updating the Cause and Warranty information, ensuring to inform the technician if the site is under warranty.
Ensuring that issues / severities are escalated to the relevant managers; as well following up on escalations through the day, reporting feedback.


Core Functional Skills & Capabilities


Attention to detail
Communication
Microsoft Office
Microsoft Excel
Teamwork


Core Behavioural Competencies


Job Match
Working with people
Following instructions & procedures
Delivering Results


Minimum Qualifications


NQF 4: Grade 12 National Diploma


Additional Education -Preferred /Advantage

Experience


2 years’ experience within a Call Centre type environment