Core Description


Responsible for application and technical support to users at relevant client site/s. Identification, diagnosis and resolution of computer hardware, software, services, and applications


Key Deliverables / Primary Functions


Providing technical support onsite or via remote-access systems, ensure prompt response and resolution of client support requests and service tickets.  
Successfully perform the full range of defined tasks (from monitoring and maintaining to repairing / resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis.   
Successfully installing and configuring client computer hardware, software, systems, networks, printers and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.  
Ensuing the application of the necessary due diligence by meeting with clients to diagnose software, networking or hardware issues prior to the application of a possible resolution.   
Maintaining good client relations. 
Tracking and managing work records, as well accurately compiling reports, including job reports.  


Core Functional Skills & Capabilities


ICT Knowledge
Technology Consulting
Problem solving
Customer Service
Teamwork


Core Behavioural Competencies


Working with people
Following instructions & procedures
Achieving personal work goals & objectives
Applying expertise & Technology
Delivering Results & Meeting customer expectations
Culture Match
Job Match


Minimum Qualifications


NQF 4: Grade 12 National Diploma


Additional Education -Preferred /Advantage

Experience


Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment