Core Description


To be responsible for all Unix/ Linux (open systems) related installations, modification, monitoring, testing and maintaining the cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving. Providing general technical consulting on systems to clients and engineers, co-operating with sales and support personnel on client requirements and needs as well as assisting engineers in technical functions.


Key Deliverables / Primary Functions


Acts as the customer facing interface between Customer/Account and 3rd parties and actively identify any risks
Be first point of escalating for service delivery complaints (all priority levels) with support teams. 
Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement. 
Manage Due Diligence reports and Proposals for new clients.
Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
Active support and maintenance of Active Directory, Azure Active Directory, Microsoft Identity Management infrastructure is aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning, 
Create and maintain technical infrastructure standards & procedure. 
Evaluate operational compliance and assist in audit reviews. 
Participate in technical design and assist in defining thresholds for monitoring and support.  
Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors


Core Functional Skills & Capabilities


Problem management
Product Knowledge
Result Orientation
Unix/Linux Systems


Core Behavioural Competencies


Job Match
Applying expertise & Technology
Deciding & Initiating Action
Delivering Results & Meeting customer expectations
Leading and supervising
Working with people


Minimum Qualifications


NQF 6: 3 year Degree/ Diploma/ National Diploma
OR NQF 4: Grade 12


Additional Education -Preferred /Advantage

Experience


5 years’ experience in Unix/ Linux


or


7 years’ experience in Unix/ Linux - Gr12