About the Job
Our client, a hotel based in Nairobi, is seeking enthusiastic and customer-oriented individuals to join their team as Sales and Marketing Agents. In this role, you will play a vital part in promoting and delivering packaged food to customers located near and around the vicinity of the hotel's restaurant. If you have a passion for sales, excellent communication skills, and enjoy... providing exceptional service, this is an exciting opportunity to contribute to the success of a renowned hospitality establishment.
Responsibilities:
1. Sales and Marketing:
• Actively market and promote packaged food products offered by the hotel's restaurant to customers located near and around the vicinity.
• Engage with potential customers, communicate product features and benefits, and effectively highlight the unique selling points of the hotel's packaged food.
• Build and maintain positive relationships with existing and potential customers, ensuring a high level of customer satisfaction and loyalty.
• Utilize various marketing techniques, such as direct selling, door-to-door marketing, and participating in local events, to generate sales leads and expand the customer base.

2. Order Processing and Delivery:
• Receive and process customer orders for packaged food items promptly and accurately.
• Ensure that all customer orders are fulfilled in a timely manner, coordinating with the restaurant team to ensure efficient preparation and packaging of orders.
• Deliver packaged food items to customers' locations, ensuring proper handling and adherence to delivery timelines.
• Provide excellent customer service during the delivery process, addressing any customer inquiries, concerns, or special requests.

3. Product Knowledge and Upselling:
• Develop a deep understanding of the hotel's packaged food offerings, including their ingredients, preparation methods, and unique features.
• Effectively communicate product information and recommendations to customers, assisting them in making informed purchasing decisions.
• Identify upselling opportunities and encourage customers to explore additional food options or promotional offers available.

4. Sales Reporting and Documentation:
• Maintain accurate records of sales activities, including customer interactions, order details, and delivery schedules.
• Prepare regular sales reports, summarizing sales performance, customer feedback, and market trends.
• Provide feedback and insights gathered from customers to the sales and marketing team, contributing to the development of effective strategies.

5. Customer Relationship Management:
• Build and nurture strong relationships with customers, ensuring personalized attention and excellent customer service.
• Address customer inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the customer's satisfaction.
• Act as a brand ambassador, consistently representing the hotel's values and maintaining a positive image in all customer interactions.

Requirements:
• Minimum of K.C.S.E certificate. Additional education in sales, marketing, or hospitality is a plus.
• Proven experience in sales, customer service, or a related field is desirable.
• Excellent communication and interpersonal skills, with the ability to engage with diverse customers.
• Strong sales and negotiation skills, with a track record of meeting or exceeding sales targets.
• Self-motivated and result-oriented, with the ability to work independently and achieve set goals.
• A positive attitude and a passion for delivering exceptional customer service.
• Basic computer skills to process orders and maintain sales records.

Joining our client's team as a Sales and Marketing Agent provides an exciting opportunity to contribute to the hotel's success in delivering packaged food products to customers in Nairobi.

How to Apply
To apply for this position, please submit your resume and a cover letter highlighting your relevant experience and skills by filling your details through the link:https://bit.ly/3PiQ3xQ
 more

About the Job
Our client, a hotel based in Nairobi, is seeking a highly organized and customer-focused individual to join their team as a Restaurant Cashier. This role is integral to ensuring smooth operations and accurate financial transactions within the restaurant. The successful candidate will be responsible for supervising restaurant waiters, reconciling daily cash receipts and M-pesa... transactions, and maintaining precise records of financial transactions. If you possess strong attention to detail, excellent customer service skills, and thrive in a fast-paced environment, this is an exciting opportunity to contribute to the success of a renowned hospitality establishment.

Responsibilities:
1. Cash Handling and Reconciliation:
• Receive cash and other forms of payment from restaurant customers and process transactions accurately.
• Ensure proper verification and reconciliation of daily cash receipts, including M-pesa transactions.
• Maintain accurate records of cash collections, credit card transactions, and other payment methods.
• Reconcile daily cash collections to bank records, resolving any discrepancies in a timely manner.

2. Supervision of Restaurant Waiters:
• Provide supervision and guidance to restaurant waiters, ensuring they adhere to service standards and procedures.
• Coordinate and assign tables to waiters to optimize seating capacity and customer service efficiency.
• Monitor the performance of waiters, providing feedback, and addressing any performance issues.
• Collaborate with the restaurant management team to enhance customer satisfaction and service quality.

3. Customer Service:
• Process customer orders accurately, ensuring proper pricing and itemization.
• Handle customer payments efficiently and provide appropriate change or receipts.

4. Financial Reporting:
• Prepare daily, weekly, and monthly reports on restaurant sales, cash collections, and other financial transactions.
• Provide accurate and timely financial information to the management team for decision-making purposes.
• Assist in inventory management, tracking food and beverage sales, and reporting on variances.

5. Compliance and Security:
• Adhere to all cash handling and security procedures to safeguard the restaurant's financial assets.
• Ensure compliance with internal control policies and regulations governing cash handling and financial transactions.
• Maintain confidentiality of customer information and financial records.

Requirements:
• Minimum of K.C.S.E. Additional education in finance or accounting is a plus.
• Proven experience as a cashier or in a similar cash handling role, preferably in the hospitality industry.
• Strong mathematical skills and attention to detail to accurately handle financial transactions.
• Proficiency in using electronic cash registers and point-of-sale (POS) systems.
• Excellent customer service skills and the ability to handle customer inquiries and complaints in a professional manner.
• Strong supervisory and leadership abilities to effectively manage and guide restaurant waiters.
• Basic knowledge of financial reporting and the ability to prepare accurate reports.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Integrity and trustworthiness in handling cash and sensitive information.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Joining our client’s team as a Restaurant Cashier offers an exciting opportunity to contribute to the smooth operations and financial integrity of a leading restaurant within a renowned hotel in Nairobi
How to Apply
To apply for this position, please submit your resume and a cover letter highlighting your relevant experience and skills by filling your details through the link: https://bit.ly/3PiQ3xQ
 more

About the Job
Our client, a hotel based in Nairobi, is seeking a dynamic and driven individual to join their team as a Sales and Marketing Supervisor. This pivotal role is responsible for driving food sales by strategically marketing and promoting the hotel's offerings in new territories surrounding their location. Additionally, the Supervisor will oversee a team of at least 5 food sales girls,... providing leadership, guidance, and training to ensure their success in achieving sales targets. If you have a passion for sales, strong leadership skills, and a proven track record in marketing, this is an exceptional opportunity to contribute to the growth and success of a renowned hospitality establishment.
Key Responsibilities:
1. Sales and Marketing Strategy:
• Develop and execute comprehensive sales and marketing strategies to increase food sales and expand the hotel's customer base in new territories.
• Conduct market research to identify potential markets, analyze competition, and uncover growth opportunities.
• Plan and implement targeted marketing campaigns, promotions, and initiatives to drive customer engagement and increase sales.
2. Territory Management:
• Identify new territories near and around the hotel's location with potential for food sales growth.
• Develop partnerships and collaborations with local businesses and organizations to enhance brand visibility and increase sales opportunities.
3. Team Supervision and Training:
• Lead, supervise, and motivate a team of at least 5 food sales girls.
• Set clear sales targets and performance goals for the team, monitoring their progress and providing regular feedback and coaching.
• Conduct training sessions to equip the team with product knowledge, effective sales techniques, and exceptional customer service skills.
• Foster a positive team culture, encouraging collaboration, accountability, and a focus on achieving sales objectives.
4. Sales Reporting and Analysis:
• Monitor sales performance, analyze sales data, and generate reports to evaluate the effectiveness of sales and marketing strategies.
• Identify trends, patterns, and areas for improvement, providing insights and recommendations to senior management.
• Track and manage sales budgets and expenses, ensuring efficient resource allocation and adherence to financial targets.
5. Customer Relationship Management:
• Build and maintain strong relationships with key clients, ensuring their satisfaction and loyalty to the hotel's brand.
• Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain exceptional customer satisfaction.
• Leverage customer feedback to identify areas for improvement and drive continuous enhancement of the hotel's food offerings and services.

Requirements:
• Minimum of a diploma in Marketing, Business Administration, or a related field. Relevant professional certifications are a plus.
• Proven experience in sales and marketing roles, preferably within the hospitality industry.
• Strong knowledge of sales and marketing principles, strategies, and techniques.
• Excellent leadership and supervisory skills, with the ability to motivate and guide a sales team towards achieving targets.
• Solid understanding of territory management, market analysis, and identifying growth opportunities.
• Effective communication and interpersonal skills to build relationships with clients and team members.
• Strong analytical and problem-solving abilities to evaluate sales performance and make data-driven decisions.
• Demonstrated ability to work independently, prioritize tasks, and meet deadlines.
• Flexibility to travel within assigned territories as needed.


Joining our client's team as a Sales and Marketing Supervisor offers an exciting opportunity to drive sales growth, expand the hotel's presence in new territories, and lead a dedicated sales team.

How to Apply

To apply for this position, please submit your resume and a cover letter highlighting your relevant experience and achievements in sales and marketing by filling your details through the link: https://bit.ly/3PiQ3xQ.
 more

About the Job
Our client, a prestigious hotel based in Nairobi, is seeking a highly competent and motivated individual to join their team as an Accountant/Systems Administrator. This position is pivotal in ensuring accurate financial recording, efficient financial management, and effective supervision of the existing ICT systems within the organization. If you have a passion for numbers, strong... technical skills, and a keen eye for detail, this is an excellent opportunity to contribute to the success of a renowned hospitality establishment.

Key Responsibilities:
1. Financial Management:
• Accurately record day-to-day financial transactions and maintain up-to-date general ledger accounts.
• Prepare monthly, quarterly, and annual financial statements in compliance with accounting standards.
• Assist in budgeting and forecasting processes to support effective financial planning.
• Conduct bank reconciliations and manage cash flow activities.
• Coordinate with external auditors for annual financial audits and ensure regulatory compliance.
2. Accounts Payable and Receivable:
• Manage accounts payable, including invoice processing, verification, and timely payment.
• Monitor accounts receivable, invoicing, collection, and accurate payment recording.
• Reconcile accounts payable and receivable balances and resolve discrepancies.
3. Financial Analysis and Reporting:
• Analyze financial data to identify trends, patterns, and areas for improvement.
• Generate accurate financial reports and provide insights for management decision-making.
• Prepare financial forecasts and variance analysis to support strategic planning.
• Make recommendations to enhance profitability and cost-efficiency.
4. ICT Systems Administration:
• Oversee the operation of existing ICT systems within the organization.
• Provide technical support to staff, troubleshoot issues, and resolve user-related problems.
• Conduct training sessions to ensure effective usage of software applications.
• Collaborate with external IT vendors for system upgrades, maintenance, and issue resolution.
• Ensure data security, integrity, and backup protocols are implemented.
5. Process Improvement:
• Identify opportunities for process optimization and efficiency enhancements.
• Propose and implement process improvements to streamline workflows and enhance accuracy.
• Evaluate internal controls and implement measures to mitigate risks.
Requirements:
• Bachelor's degree in Accounting, Finance, Information Systems, or a related field. Professional accounting qualifications (e.g., CPA, ACCA) are preferred.
• Proven experience as an Accountant and/or Systems Administrator, preferably within the hospitality industry.
• Proficiency in accounting software (e.g., QuickBooks, SAP) and other financial systems.
• Strong understanding of ICT systems and their operation, including software applications, hardware, and networks.
• Ability to provide technical support, train staff, and troubleshoot system-related issues.
• Excellent analytical skills, attention to detail, and accuracy.
• Strong communication and interpersonal skills for effective collaboration with cross-functional teams.
• Ability to prioritize tasks, work under pressure, and meet deadlines.
• Familiarity with local tax regulations and compliance requirements.
• High level of integrity and commitment to maintaining confidentiality.

Joining our client's team as an Accountant/Systems Administrator offers an exciting opportunity to contribute to the financial success and technological efficiency of a leading hotel in Nairobi.
How to Apply
To apply for this position, please submit your resume and a cover letter highlighting your relevant experience and skills by filling your details on the the link: https://bit.ly/3PiQ3xQ
 more