About the Job
Our client, a hotel based in Nairobi, is seeking enthusiastic and customer-oriented individuals to join their team as Sales and Marketing Agents. In this role, you will play a vital part in promoting and delivering packaged food to customers located near and around the vicinity of the hotel's restaurant. If you have a passion for sales, excellent communication skills, and enjoy providing exceptional service, this is an exciting opportunity to contribute to the success of a renowned hospitality establishment.
Responsibilities:
1. Sales and Marketing:
• Actively market and promote packaged food products offered by the hotel's restaurant to customers located near and around the vicinity.
• Engage with potential customers, communicate product features and benefits, and effectively highlight the unique selling points of the hotel's packaged food.
• Build and maintain positive relationships with existing and potential customers, ensuring a high level of customer satisfaction and loyalty.
• Utilize various marketing techniques, such as direct selling, door-to-door marketing, and participating in local events, to generate sales leads and expand the customer base.

2. Order Processing and Delivery:
• Receive and process customer orders for packaged food items promptly and accurately.
• Ensure that all customer orders are fulfilled in a timely manner, coordinating with the restaurant team to ensure efficient preparation and packaging of orders.
• Deliver packaged food items to customers' locations, ensuring proper handling and adherence to delivery timelines.
• Provide excellent customer service during the delivery process, addressing any customer inquiries, concerns, or special requests.

3. Product Knowledge and Upselling:
• Develop a deep understanding of the hotel's packaged food offerings, including their ingredients, preparation methods, and unique features.
• Effectively communicate product information and recommendations to customers, assisting them in making informed purchasing decisions.
• Identify upselling opportunities and encourage customers to explore additional food options or promotional offers available.

4. Sales Reporting and Documentation:
• Maintain accurate records of sales activities, including customer interactions, order details, and delivery schedules.
• Prepare regular sales reports, summarizing sales performance, customer feedback, and market trends.
• Provide feedback and insights gathered from customers to the sales and marketing team, contributing to the development of effective strategies.

5. Customer Relationship Management:
• Build and nurture strong relationships with customers, ensuring personalized attention and excellent customer service.
• Address customer inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the customer's satisfaction.
• Act as a brand ambassador, consistently representing the hotel's values and maintaining a positive image in all customer interactions.

Requirements:
• Minimum of K.C.S.E certificate. Additional education in sales, marketing, or hospitality is a plus.
• Proven experience in sales, customer service, or a related field is desirable.
• Excellent communication and interpersonal skills, with the ability to engage with diverse customers.
• Strong sales and negotiation skills, with a track record of meeting or exceeding sales targets.
• Self-motivated and result-oriented, with the ability to work independently and achieve set goals.
• A positive attitude and a passion for delivering exceptional customer service.
• Basic computer skills to process orders and maintain sales records.

Joining our client's team as a Sales and Marketing Agent provides an exciting opportunity to contribute to the hotel's success in delivering packaged food products to customers in Nairobi.

How to Apply
To apply for this position, please submit your resume and a cover letter highlighting your relevant experience and skills by filling your details through the link:https://bit.ly/3PiQ3xQ