About the Role


iSON Xperiences Kenya is seeking dynamic and customer-focused E-commerce Customer Care Executives to join our team in Westlands, Nairobi. The ideal candidate will be responsible for managing customer interactions across multiple channels and ensuring a seamless experience for our e-commerce clients.


Key Responsibilities


Handle customer inquiries via phone, email,... and chat in a timely and professional manner.
Address and resolve customer complaints effectively; escalate complex issues where necessary.
Assist customers with orders, returns, exchanges, and provide accurate product information.
Monitor and track customer orders to ensure timely processing and delivery.
Collaborate with internal teams to resolve issues and enhance customer satisfaction.


Required Qualifications and Skills


Bachelor’s degree in Commerce, Business Administration, or a related field.
Minimum of 1 year experience in customer service within an e-commerce environment
Excellent communication and interpersonal skills.
Strong problem-solving abilities and customer-centric approach.
Ability to manage multiple tasks and customer queries simultaneously.
Proficiency in Microsoft Office applications (Word, Excel, Outlook).


Preferred Qualifications


Experience with e-commerce platforms and tools.
Familiarity with order management systems and customer service software.


Work Conditions


Must be flexible to work extra hours as required by the business.
Must reside within reasonable commuting distance to the office to support timely reporting and transpor coordination. more

About the Role:


We are hiring Sales Consultant to join our fast-paced, performance-driven team. You will engage potential customers over the phone, understand their needs, and offer tailored solutions to drive sales and customer satisfaction.


Key Responsibilities:


Call at least 80 leads every week – B2B prospects.
Potential leads to be follow-up on regular basis, including... sending follow up emails and regularly calling them, and establish their requirements; timelines for projects; pain points and/or enquiries. 
Ensure potential customers are sent quotes in a timely manner.
Follow ups on the quotes sent and address any concerns raised on the quotation to ensure closure of the lead. 
Schedule conference calls to address technical questions.
Maintain sales records and meet daily/weekly KPIs
Utilize effective negotiation skills to close deals and foster strong client relationships
Attend relevant industry conferences and exhibitions to network and identify new business opportunities.
Conduct comprehensive market analysis to stay informed on industry trends and competitive activity.


Qualifications:


Minimum of Degree in Sales, Marketing, or in Business, or a related field
At least 5 years sales experience in high value sales – preferably in fiber optic
Excellent communication and persuasion skills
Target-driven and resilient under pressure more

Position Summary


We are seeking an experienced and dynamic Senior Sales Consultant with expertise in Fiber Optic Solutions. This role requires a proactive individual with strong sales skills and in-depth knowledge of fiber optic technology, who can drive B2B sales and support business growth.


Knowledge, Skills, and Experience


Minimum of a Bachelor’s degree in Business,... Telecommunications, Engineering, or a related field
At least three (3) years of experience in the telecommunications or fiber optic industry
Proven track record in B2B sales, with a strong ability to achieve and exceed monthly sales targets
Excellent communication, negotiation, and influencing skills
Ability to build and maintain client relationships, offering tailored solutions to meet business needs
Solid technical understanding of fiber optic solutions, products, and installation processes
Up-to-date knowledge of industry trends, emerging technologies, and advancements in fiber optics
Strong analytical skills with the ability to interpret data and create strategic sales plans
Demonstrated ability to work independently, manage time effectively, and deliver results in a fast-paced environment
Proficiency in CRM software and Microsoft Office Suite for tracking sales and managing customer information more

POSITION SUMMARY


The job holder will be responsible for generating leads by supporting Sales in building a sales pipeline through conducting consumer research, identifying leads, contacting and qualifying the leads, maintaining an updated lead generation database on CRM.


KNOWLEDGE, SKILLS AND EXPERIENCE


Minimum of Bachelor’s degree
At least one (1) years’ experience in sales... and/or lead generation role
Experience in B2B sales
Excellent communication skills
Exceptional call calling and rapport building skills
Good research skills
Demonstrated ability to work independently and meets targets
Good technical knowledge of fiber optics solutions more

The Sales Consultant is responsible for offering fiber optic solutions to enterprises through identifying and cultivating new business opportunities of potential customers who would benefit from fiber optic solutions with the aim of presenting them with a compelling value proposition in collaboration with the technical team. 
The job holder will play a key role in building and nurturing customer... relationships, while ensuring a high level of customer centric approach supported with the necessary technical expertise
This will involve cold calling prospects; identifying potential customer’s needs and offering appropriate fiber optic solutions; coordinating with the technical team for presentations and quotations and ensure seamless customer experience; regular follow ups with customer to convert into a sale including setting up meetings to discuss the proposed solution.


KNOWLEDGE, SKILLS AND EXPERIENCE


Minimum of Bachelor’s degree
At least three (3) years’ experience in the telecommunications or fiber optic industry
Experience in B2B sales
Excellent communication and influencing skills
Demonstrated ability to work independently and meets monthly sales targets
Good technical knowledge of fiber optics solutions
Updated on industry trends and emerging technology in the fiber optics industry more

Position Summary:


We are looking for a skilled Data Annotation Specialist to join our team in Nairobi. The ideal candidate will possess excellent attention to detail, strong analytical skills, and the ability to work efficiently in a fast-paced environment. This role involves preparing and labeling data for machine learning models, ensuring accuracy, and providing insights from annotated... data.


Duties & Responsibilities:


Annotate and label data with high accuracy and consistency.
Collaborate with data scientists and engineers to understand data requirements.
Maintain and improve quality standards for data annotation projects.
Generate reports and insights based on annotated data.
Assist in developing and maintaining annotation guidelines.
Quickly adapt to new tools and processes as the project requirements evolve.
Ensure timely completion of assigned tasks to meet project deadlines.


Skills and Experience:

Knowledge and Skills:


Minimum Qualification: Bachelor’s degree from a recognized institution.
Experience: At least one (1) year of experience in Data Annotation.
High attention to detail.
Advanced computer skills for report preparation and data analysis.
Knowledge of call center operations and best practices in digital content review.
Strong analytical abilities for data interpretation and insight generation.
Effective time management and multi-tasking skills to meet deadlines.
Ability to make quick and informed decisions. more

Position Summary:


We are looking for a skilled and experienced Debt Collection Team Lead to manage and guide our debt collection team effectively. The successful candidate will be responsible for overseeing day-to-day operations, setting team goals, monitoring performance, and ensuring adherence to collection policies and procedures. This role requires excellent leadership and organizational... skills to drive the team’s success and meet collection targets.


Duties & Responsibilities:


Lead, motivate, and manage the debt collection team to meet daily and monthly collection targets.
Develop and implement effective debt collection strategies to minimize outstanding debts.
Monitor and evaluate team performance, providing coaching and support as needed.
Ensure adherence to company policies and regulatory requirements in all collection activities.
Resolve complex issues or escalate cases as necessary.
Maintain records of collections and analyze data to report on team performance and areas for improvement.
Collaborate with other departments to streamline processes and enhance customer experience.


Skills and Experience:

Knowledge and Skills:


Minimum Qualification: Bachelor’s degree from a recognized institution.
Experience: At least one (1) year of experience as a team leader in debt collection.
Strong understanding of debt collection processes and regulations.
Excellent interpersonal and communication skills.
Proven ability to lead and motivate a team.
Proficient in using debt collection software and reporting tools. more