To grow the portfolio month on month while maintaining high quality by onboarding a motivated team to work with and delivering excellent customer experience.

Develop and implement strategies for the achievement of the portfolio quality target.
Develop a business marketing plan and sales strategy that ensures attainment of the agreed individual, team and business unit sales target and expansion... of the client base.
Oversee and manage the recruitment of the required sales team as per set targets.
Develop and implement staff retention strategies.
Supervise and support regular training of the team in the Zone on all processes
To maintain high standards of customer satisfaction in line with the company’s customer service charter. more

To provide leadership for building, growing and maintaining a high-quality portfolio of SME loans in line with Platinum Credit Uganda Ltd strategy and objectives.

Develop a marketing and distribution strategy for the attainment of the agreed individual, team and product disbursement targets to expand the SME client base within the Region.
To lead and implement the agreed strategies/ activities... to achieve the set portfolio quality targets.
Ensure the recruitment, onboarding, retention, training and coaching of SME staff on all processes to grow and maintain a good quality portfolio.
To provide operational leadership to the SME team to ensure that processes (loan origination, appraisal, approval and monitoring – Delinquency Escalation Process) are adhered to; design and entrench processes where they are missing.
Research and study the current and future SME market trends including competitor analysis to inform the strategies to meet SME client needs and product development.
Conduct regular regional visits to keep updated with the branch teams to identify and address any challenges in a timely manner.
On a monthly basis, submit to Management, your proposed improvements to the current lending policies/controls to improve the quality of the SME portfolio.
Create an enabling relationship with internal and external stakeholders to ensure they understand our processes to achieve customer satisfaction.
Performance management; inform/engage, remediation plan and action, documentation and staff appraisal to ensure continuous performance improvement for all SME staff in accordance with the Branch Operations guidelines.
Implement and practice the principles of Quality Management System in the daily job activities to ensure excellent and quality service delivery by staff members. more

Verify and validate data for accuracy and consistency.
Identify and correct discrepancies in compliance with company guidelines.
Prepare data reports.
Assist in organizing and maintaining data records.
Collaborate with the team to ensure data integrity.

Platinum Credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Africa. The company has a wide spread branch network in Uganda and offers various products including; Civil Servant Loans, Logbook Finance Loans, SME Loans and Private Sector loans among others. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.

Enforce the... implementation of the Delinquency Escalation Process on every delinquent account.
Effect loans on payroll by following up with the branches on data capture and availability of all necessary documents to support the process.
Collect and submit deduction schedules on a monthly basis to enable reconciliation and posting of payments in a timely manner.
Identify accounts that have not received a payment and cause for the payment to be made by the vote or customer.
Identify accounts that are due for re-issuing and cause for the same.
Identify accounts that are deceased and claim the balances from the Insurance company within 30 days.
Monitor all the active accounts through manual counterchecking with the physical schedules to ensure that all disbursed loans receive a receipt to improve on performance and attain the departmental set objective on collection efficiency.
Monitor and follow up on Non-Performing Loans to confirm reasons for non-performance from the employer and influence management decision making.
Prepare and ensure all feedback from the employer is captured in the system for future reference and analysis reports preparation. more

The overall job purpose: Develop and implement communication initiatives to boost employee engagement, enhance workplace culture, and strengthen internal relationships.

Act as a culture champion, ensuring policies, employee initiatives, onboarding and behaviours align with desired organizational culture.
Develop and implement strategies to enhance staff engagement and satisfaction.
Conduct... staff surveys and use the data to inform initiatives.
Design and manage recognition programs to celebrate employee achievements and milestones.
Plan and organize staff engagement activities, workshops, and retreats to strengthen relationships and collaboration.
Support the rollout of internal communication campaigns to ensure alignment with broader company objectives.
Measure the effectiveness and understanding of communication made by different stakeholders through focus group engagements, surveys etc.
Develop and deliver engaging content for a variety of internal communication channels, including newsletters, the intranet, emails and presentations. more

Develop and implement strategies for the achievement of the team portfolio quality target.
Recruit and lead the required sales agents/loans officers as per the targets.
Develop and implement staff retention strategies.
Regularly train and support sales agents on all processes.
Supervise and support Sales Agents to achieve their individual targets month on month on sales and portfolio... quality.
Participate in the branch loans committee in timely appraisal and approval of all loans created by the team for compliance in line with product policies and procedures stipulated by the company.
To enforce a zero tolerance to fraud culture in his/her team.
To maintain high standards of customer satisfaction in line with the company’s customer service charter. more

Develop and implement strategies for the achievement of the team portfolio quality target.
Recruit and lead the required sales agents/loans officers as per the targets.
Develop and implement staff retention strategies.
Regularly train and support sales agents on all processes.
Supervise and support Sales Agents to achieve their individual targets month on month on sales and portfolio... quality.
Participate in the branch loans committee in timely appraisal and approval of all loans created by the team for compliance in line with product policies and procedures stipulated by the company.
To enforce a zero tolerance to fraud culture in his/her team.
To maintain high standards of customer satisfaction in line with the company’s customer service charter. more

Develop and implement strategies for the achievement of the team portfolio quality target.
Recruit and lead the required sales agents/loans officers as per the targets.
Develop and implement staff retention strategies.
Regularly train and support sales agents on all processes.
Supervise and support Sales Agents to achieve their individual targets month on month on sales and portfolio... quality.
Participate in the branch loans committee in timely appraisal and approval of all loans created by the team for compliance in line with product policies and procedures stipulated by the company.
To enforce a zero tolerance to fraud culture in his/her team.
To maintain high standards of customer satisfaction in line with the company’s customer service charter. more

We are looking for a dynamic and experienced Training Manager to join our team and lead our training initiatives.

Assess training needs through surveys, interviews with employees, or consultations with managers.
Design, plan and implement training programs, policies and procedures.
Develop training Materials such as manuals, online learning modules, and course materials.
Conduct training... sessions, workshops, and seminar that educate and inspire.
Monitor and evaluate training programs to ensure they are current and effective.
Manage and oversee the training budget.
Collaborate with Heads of Departments to identify training needs and develop programs to meet those needs. more

To grow the portfolio month on month while maintaining high quality by onboarding a motivated team to work with and delivering excellent customer experience.

Develop and implement strategies for the achievement of the portfolio quality target.
Develop a business marketing plan and sales strategy that ensures attainment of the agreed individual, team and business unit sales target and expansion... of the client base.
Oversee and manage the recruitment of the required sales team as per set targets.
Develop and implement staff retention strategies.
Supervise and support regular training of the team in the Regions on all processes
To maintain high standards of customer satisfaction in line with the company’s customer service charter. more