The CSS National Operations Manager is responsible for the efficient delivery of the full spectrum of cash in transit operations across the country. This includes planning and delivery of cash services, together with the logistical management required to ensure all operations receive sufficient resources to support revenue earning activities. The CSS NOM also carries a significant responsibility... with regard to security. Together with the Cash Security Manager, he is responsible for ensuring operational security processes are complied with at all times on the ground during operations. The CSS NOM is responsible for monitoring and coordination of all live operations to ensure that customers are fully satisfied.

We are looking for a senior operations management person responsible for the efficient and secure handling of cash in transit (CIT), ATM, and related services across a large region. Key duties include:


Overall operational leadership: Managing all aspects of a complex cash handling business.
Logistics & Scheduling: Optimizing routes and schedules for CIT and ATM operations.
Performance Monitoring: Overseeing productivity in CIT, ATM, cash processing, and foreign currency operations.
Customer Relations: Maintaining strong relationships, especially with banks.
Security & Compliance: Ensuring adherence to security protocols and operational controls.
Resource Management: Managing vehicle fleets, fuel consumption, and consumable supplies.


Knowledge and Qualifications


Diploma.
Strong communication skills and problem solving skills.
Strong planning organizing and analytical skills.


Kenyan Market

Experience


Ten years in Operations management dealing with customers and front line employees.


This role requires a candidate with:


Strong Technical Skills: Including advanced Excel, proficiency in relevant ERP and logistics software, and financial acumen for budget management and analysis.
Effective Management and Leadership: Demonstrated ability to lead teams, manage change, drive performance, and resolve conflicts.
Strategic Thinking and Execution: Capability to translate strategy into operational plans, along with a strong customer focus and collaborative approach. more

The successful incumbent should be a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which technical support plays within a successful business unit. The incumbent will be expected to be results driven and to live the... values of the organisation.


Role Responsibility:

Effective management of Installations and Maintenance


Ensuring installations and deinstallation of ABM's are completed.
Provide training to customers of new ABM.
Maintain and install docking stations.
Maintain ABM's and install new modifications.


Effective management of Operational Excellence


Ensure that customers needs are attended to timeously.
Workmanship is always at the highest level.
SLAs to be completed according to the business arrangements.
Maintain and care for equipment issued by the business.
Collect faulty canisters from the cash centre for repair by the service centre.
Monthly maintenance to be completed according to SLA agreements (98% per vendor).
Correctly completing Call logging system (Journey) for reference, billing and stats.


Effective management of Client Retention


Ensure that existing clients are satisfied with the operation of the devices by ensuring that effective training has been done on the devices.


Effective management of Customer Service


Perform spot fixing on-site.
Ensure technical call-outs are attended within time limits of SLA.
Working extended hours when needed.


Health and Safety


Participate in the design/ development/ review/ implementation and monitoring of each year's branch/region/national safety plans.
Participate in safety forums created by the company for example safety meetings and safety talks.
Report all safety incidents to the relevant people.
Discuss all safety incidents on all levels.
Follow-up on any activities through safety meetings/committee/representatives/management.
Attend safety education and refresher programs.
Comply with safety policies and procedures at the workplace.
Distribute safety information as and when required.
Wear protective clothing all the time.


The Ideal Candidate:

Qualification & Technical Experience Required


Grade 12 / NQF Level 4.
A valid drivers license.
Electrical skills.
Technical skills.


Skills and Attributes


Delivering great customer service.
Sharing and cooperating.
Dealing with challenging circumstances.
Understanding the organizational environment.
Attention to detail.
Work under pressure. more

Job Introduction:


G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Senior Technician based at our Head Office in Centurion, Gauteng, reporting to the Regional Technical Manager.
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise... sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Senior Technician plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.
G4S has been made aware of phishing scams where someone has used the G4S brand to try and extort money from others in exchange for fictitious valuable assets/ employment opportunities.
If you receive an email offering to transfer money or valuable assets to you from a person who claims to work for G4S please be aware this could be a scam. 
If you receive an email from someone claiming to work for G4S and you think it could be a scam, please let us know by contacting us at dataprotectionreport@g4s.com


Role Responsibility:


Effective management and administration of the technology contract to ensure sound financial performance
Plan and manage the profitability of projects and SLA contracts with a focus on maintenance, sustainability, cost effectiveness and labour.
Contract Margin Management
Billable hours
Job Cards
Cost
Timelines/Goals
Manage the contract cash flow and oversight of invoice documentation and accuracy of information
Effective management of staff
Effective Organisation
Proper allocation of staff to work flow and job requirements.
Coordinate with Office around work requirements
Monitor daily tasks
Train and upskill subordinates
Leadership
Staff motivation levels
Evaluate staff performance
Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
Effective management of operations
Co-coordinating the Maintenance/Project process flow and activities that has a direct/indirect impact on the outcome and success of contract/project.
Plan and coordinate daily tasks and subordinates, with close monitoring of standards and hours.
Client retention and customer service levels
Ensuring that all required formal customer meetings are scheduled, attended and minuted.
Maintenance of positive customer relationships
Quality Management/Ops Process management – adherence to quality standard
Conduct and oversee quality controls and inspections
Effective management of business development function
New business development
Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers.
Health and Safety
Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
Participate in safety forums created by the company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programs
Comply with safety policies and procedures at the workplace
Distribute safety information as and when required


The Ideal Candidate:

Qualification and Experience


Grade 12
A valid Driver's License
Formal Technical Training advantageous
Electronic Security Services /Maintenance experience
Extensive experience w.r.t. implementation of the following systems:
CCTV
Access Control
Intruder Detection
Fire Detection
Fire Suppression
Experience in Sales by compiling scope of work
Financial Management relative to managing profitability
Good conceptual interpretation and presentation of Financial and Operational Reports to Executive Management.
Software Knowledge Level
Broad knowledge of Time and Attendance.
Broad knowledge of Access Control.
Broad knowledge of CCTV
Strong knowledge base on communication protocols i.e. TCP/IP.
Basic Computer literacy and proficiency.
Hardware Knowledge Level
Broad knowledge of Time and Attendance Hardware
Broad knowledge of Access Control Hardware.
Broad knowledge of CCTV
Broad knowledge of Alarms
Broad knowledge of Electric Fencing
Broad knowledge of Gate Motors
Broad knowledge of Intercoms
Broad knowledge of PA systems
Strong knowledge base on communication protocol wiring i.e. CAT5.


Skills and Attributes


Leading people
Managing professionally
Managing Conflict
Communication (Written and Verbal)
Negotiation
Computer literacy
Basic financial skills
Risk identification
Driving change
Customer Thinking
Delivering objectives
Awareness of the market environment
Delivering strategy more

Role Responsibility:

Effective management of the Cash Centre Operations

Manage the relationship between actual results, budgets and delegating accountability where appropriate
Initiate cost-saving model and controls (Gross Margin Management)
Direct Wages/Overtime Management
Overheads control
Cash Processing profitability
Ensuring that claims against the Company are prevented or... minimized
Recommend capital expenditure in line with the authority matrix
Provide management information and measurement regarding the Cash Centre performance and improve profitability Operations Management
Have an understanding of Cash Centre policies and procedures
Comply with cash Centre operational and administrative procedures within defined guidelines
Ensure effective control of Record keeping for all applicable documents
Ensure effective management of daily reconciliationsEnsure the systems are maintained according to the
Company’s guidelines
Conduct a weekly cash check on all Floats in the Cash Centre
Effective management of the age analysis of cash processing
Authorize EFT payments to customers and banks
Ensure that all staff are aware of the policies and procedures and that it is effectively implemented and adhered to Quality Assurance of the Cash Centre
Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained.
Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code
Ensure that the general housekeeping of the branch (i.e. cleaning and maintenance)is managed daily and effectively
Effective management of Cash Centre staff within the branch

Effective Labour and Organisation

Staff turnover analysis, proper allocation of staff to positions
and structure
Set and agree on objectives and performance standards with staff
Monitor performance and provide feedback Cash Centre's organizational structure is adequately staffed through effective recruitment
Optimize resources to meet Cash Centre's operational needs
Oversight of employee records ensuring that all relevant and required documentation is on file
Assist with other relevant duties and responsibilities that management may require from time to time

Training and Development

Succession Planning and Employment Equity
Determine training needs (in line with training and HR policy) for cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed
Ensure all employees have attended the role-specific training
CMC Manager must take ownership of personal development

Leadership

Monitor and address staff motivation levels
Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s values, code of conduct and disciplinary code
Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures
Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings
Ensure record keeping of all minutes of meetings
Maintain and develop sound trade union relationships

Effective management of Customer Relationship

Maintain all SLA’s, customer relations and deficiencies
Undertake regular and consistent customer visits (as and when required) and assess service levels
Manage all Cash Centre customer queries and complaints
Completion of CMC daily reports to internal and external customers for submission
Effective management of the Risk process and Compliance within the Cash Centre
Manage and monitor loss prevention and loss reduction controls
Ensure and monitor adherence to procedures and policies with regard to risk
Ensure the adherence and correct utilization of company systems and procedures
Maintain and complete records of audits around risk for the Cash Centre

Health and Safety

Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
 Participate in safety forums created by the company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents
Follow-up on any activities assigned through safety meetings/ committee/representatives/ management
Attend safety education and refresher programmes
Comply with safety policies and procedures at the workplace
Distribute safety information as and when required

The Ideal Candidate:

A tertiary qualification in banking/financial services/general management preferred
A minimum of 3 years’ experience in general management qualification and experience in a
similar environment
Flexibility in terms of working hours will be required
Valid driver’s license more

Role Responsibility:

Effective management of the Cash Centre Operations

Manage the relationship between actual results, budgets and delegating accountability where appropriate
Initiate cost-saving model and controls (Gross Margin Management)
Direct Wages/Overtime Management
Overheads control
Cash Processing profitability
Ensuring that claims against the Company are prevented or... minimized
Recommend capital expenditure in line with the authority matrix
Provide management information and measurement regarding the Cash Centre performance and improve profitability Operations Management
Have an understanding of Cash Centre policies and procedures
Comply with cash Centre operational and administrative procedures within defined guidelines
Ensure effective control of Record keeping for all applicable documents
Ensure effective management of daily reconciliationsEnsure the systems are maintained according to the
Company’s guidelines
Conduct a weekly cash check on all Floats in the Cash Centre
Effective management of the age analysis of cash processing
Authorize EFT payments to customers and banks
Ensure that all staff are aware of the policies and procedures and that it is effectively implemented and adhered to Quality Assurance of the Cash Centre
Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained.
Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code
Ensure that the general housekeeping of the branch (i.e. cleaning and maintenance)is managed daily and effectively
Effective management of Cash Centre staff within the branch
Effective Labour and Organisation
Staff turnover analysis, proper allocation of staff to positionsand structure
Set and agree on objectives and performance standards with staff
Monitor performance and provide feedback Cash Centre's organizational structure is adequately staffed through effective recruitment
Optimize resources to meet Cash Centre's operational needs
Oversight of employee records ensuring that all relevant and required documentation is on file
Assist with other relevant duties and responsibilities that management may require from time to time

Training and Development

Succession Planning and Employment Equity
Determine training needs (in line with training and HR policy) for cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed
Ensure all employees have attended the role-specific training
CMC Manager must take ownership of personal development
Leadership

Monitor and address staff motivation levels

Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s values, code of conduct and disciplinary code
Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures
Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings
Ensure record keeping of all minutes of meetings
Maintain and develop sound trade union relationships
Effective management of Customer Relationship
Maintain all SLA’s, customer relations and deficiencies
Undertake regular and consistent customer visits (as and when required) and assess service levels
Manage all Cash Centre customer queries and complaints
Completion of CMC daily reports to internal and external customers for submission
Effective management of the Risk process and Compliance within the Cash Centre
Manage and monitor loss prevention and loss reduction controls

Ensure and monitor adherence to procedures and policies with regard to risk

Ensure the adherence and correct utilization of company systems and procedures
Maintain and complete records of audits around risk for the Cash Centre

Health and Safety

Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
 Participate in safety forums created by the company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents
Follow-up on any activities assigned through safety meetings/ committee/representatives/ management
Attend safety education and refresher programmes
Comply with safety policies and procedures at the workplace
Distribute safety information as and when required

The Ideal Candidate:

A tertiary qualification in banking/financial services/general management preferred
A minimum of 3 years’ experience in general management qualification and experience in a
similar environment
Flexibility in terms of working hours will be required
Valid driver’s license more

Role Responsibility:

Effective management of Installations and Maintenance

Ensuring installations and uninstallation of ABM's are completed.
Provide training to customers of new ABM.
Maintain and install docking stations.
Maintain ABM's and install new modifications.

Effective management of Operational Excellence

Ensure that customers needs are attended to timeously.
Workmanship is... always at the highest level.
SLAs to be completed according to the business arrangements.
Maintain and care for equipment issued by the business.
Collect faulty canisters from the cash centre for repair by the service centre.
Monthly maintenance to be completed according to SLA agreements (98% per vendor).
Correctly completing Call logging system (Journey) for reference, billing and stats.

Effective management of Client Retention

Ensure that existing clients are satisfied with the operation of the devices by ensuring that effective training has been done on the devices.

Effective management of Customer Service

Perform spot fixing on-site.
Ensure technical call-outs are attended within time limits of SLA.
Working extended hours when needed.

Health and Safety

Participate in the design/ development/ review/ implementation and monitoring of each year's branch/region/national safety plans.
Participate in safety forums created by the company for example safety meetings and safety talks.
Report all safety incidents to the relevant people.
Discuss all safety incidents on all levels.
Follow-up on any activities through safety. meetings/committee/representatives/management.
Attend safety education and refresher programs.
Comply with safety policies and procedures at the workplace.
Distribute safety information as and when required.
Wear protective clothing all the time.

The Ideal Candidate:

Qualification & Technical Experience Required

Grade 12 / NQF Level 4.
A valid drivers license.
Electrical skills.
Technical skills.

      Skills and Attributes

Delivering great customer service.
Sharing and cooperating.
Dealing with challenging circumstances.
Understanding the organizational environment.
Attention to detail.
Work under pressure. more

Role Responsibility:

Effective Organization

Staff turnover analysis, proper allocation of staff to positions and structure.
Effective labour management including rosters and shift patterns
Management of overtime and annual leave

Supervision
Staff motivation levels

Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented... where necessary.
Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.

Client retention and customer services levels 

Ensuring that site meetings are held on an ongoing basis.
Conducting regular site visits to assess effectiveness of site procedure implementation, identifying training needs and procedural improvements.
Ensuring that all required formal customer meeting are scheduled, attended and recorded.
Maintenance of client relationship and ensuring client retention 

Operations Process Management – adherence to quality standard 

Ensuring that absenteeism is maintained within established norms.
Ensuring that manpower is maintained at optimum levels, to minimize unnecessary overtime.
Ensuring that only appropriately trained and PSIRA registered security personnel are utilized at all times.
Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.
Effective labour management and rostering
Liaison with regards to invoicing, accuracy of such and securing payment
Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
Participate in safety forums created by company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents on all levels
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programmes
Comply with safety policies and procedures at workplace
Distribute safety information as and when required
Wear protective clothing all the time

The Ideal Candidate:

Minimum Requirements 
Qualification

Grade 12 
Relevant Tertiary Qualification (security management would be advantageous)
PSIRA Grade A

Experience 

A minimum of 3-5 years’ general management experience 
Previous specialized industry experience recommended Minimum of 3 to 5 years’ general management experience
Proven experience in Customer relationship management

Skills and Attributes 

MS Office
Google suites
Strong management skills
Business acumen
Ability to lead, develop and performance manage a diversified team
Delivering strategy
Working with complexity
Awareness of the market environment
Dealing with changing circumstances
Acting professionally
Working with complexity
Attention to detail
Stress tolerance/work under pressure more

Role Responsibility:

Main Purpose of the Position

To provide an expert technical service relating to the implementation, installation and maintenance of technology contracts and projects.
Effective administration of the technology contract to ensure sound financial performance
Coordinate around the profitability of contracts with a focus on maintenance, cost effectiveness and... labour.
Contract Margin Management
Billable hours

Job Cards

Coordinate with administration on the contract cost and invoice documentation with accurate information
Effective management of staff

Effective Organisation

Proper management of staff to work flow and job requirements.
Coordinate with Office around work requirements
Monitor daily tasks
Train and up-skill subordinates
Leadership

Staff motivation levels

Evaluate staff performance
Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’ code of conduct and disciplinary code.
Effective management of operations
Coordinating process flow and activities that have a direct/indirect impact on the outcome and success of a contract/project.

Coordinate and complete daily tasks with close monitoring of standards and hours of subordinates.

Client retention and customer service levels
Ensuring that all required formal customer meetings are scheduled, attended and minuted.

Maintenance of positive customer relationships

Quality Management/Ops Process management – adherence to quality standard
Conduct and oversee quality controls and inspections
Effective management of business development function

New business development

Identifying new business opportunities in the region’s sphere of operations, as well as in terms growth of business with existing customers.
Health and Safety
Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
Participate in safety forums created by the company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programs
Comply with safety policies and procedures at the workplace
Distribute safety information as and when required

The Ideal Candidate:

Qualification and Experience

Grade 12
A valid Driver's License
Formal Security Management Training advantageous
Minimum 3 years experience of Electronic Security Services Management or in a similar role is preferred
Extensive experience with regards to implementation of the following systems more

THE IDEAL CANDIDATE:

The ideal candidate must have the following qualifications:

 Held Warrant Officer rank in a recognised sovereign Military unit.
 Is a Qualified UK military skill at arms instructor and has instructor training qualification.
 Has experience of counter terrorist operations and mentoring of indigenous forces
 Has CEFR Level C2 English skills 
 Medically fit
 SC cleared

THE IDEAL CANDIDATE:

The ideal candidate must have the following:

 Held Colour Sergeant rank in a recognised sovereign military unit
 Is a Qualified UK military skill at arms instructor and has instructor training qualification
 Have experience of counter terrorist operations and mentoring of indigenous forces
 Have CEFR Level C1 English skills
 Medically fit
 SC cleared

The receptionist is the professional responsible for serving the public, whether welcoming people in person at the reception of an establishment or by phone and email. The receptionist makes appointments, provides information and guides the movement of people and visitors.

Requirements

Studies

HIGH SCHOOL (2ND GRADE) 
HIGH SCHOOL (2ND GRADE) 
HIGH SCHOOL (2ND... GRADE)

Skills

COMMUNICATION,ORGANIZATION,PUNCTUALITY,CORDIALITY,RELIABILITY more

Key Responsibilities:

The main role is to ensure incoming customer’s items are properly received, documented, properly charged and dispatched for delivery while ensuring high standards of customer service and adherence to ISO 9001:2008 standards and procedures.
The following are the key accountabilities:

Receive and deliver customers’ items across the city or town of deployment
Raising... cash and contracted customer’s waybills and ensuring proper documentation
Ensuring proper weights and charges of each customer item received
Counter checking delivery sheets to ensure all details are properly filled
Accounting for waybills, cash collections and ensuring proper handing over and reconciliation of cash collections
Ensuring accurate documentation of all receipts and deliveries of customers’ items within set procedures
Sorting of customers’ items to ensure items received have been accurately routed
Loading of customers items into the various route vehicles among other duties 

Ideal Candidate:

Have attained the Kenya Certificate of Secondary Education or its equivalent with a minimum of grade of C Diploma will be an added advantage
Aged between 25 years and 35 years
Be the holder of a Kenyan National ID Card (Original)
Be able to demonstrate that he/she has no past criminal record and whose integrity is beyond reproach.
Excellent communication skills in English and Kiswahili both oral and written
IT literate with acceptable working knowledge of MS Office Suite
This is a customer facing position that requires individuals who are neat and presentable, and have excellent communication skills.
Additional Certification training in any relevant business or customer facing field e.g. front office, Customer care, Administration, Sales, Marketing, Public Relations etc. from a recognized institution will be an added advantage more

About the job
The Commercial Director is responsible to the Managing Director for the direction and control of all commercial and operational aspects of the Business. Ensuring efficient delivery and service to all internal and external customers. To give the highest level of customer satisfaction, whilst achieving organic growth and financial success.
The Commercial Director is tasked with... managing and overseeing the Sales operations of the organization. This includes designing plans to meet sales targets, developing and cultivating relationships with clients and evaluating costs to determine our product pricing when selling to customers. The position will work through the Sales teams with support from the Executive Team and Regional operations Managers, and implementing strategies on penetrating and conversion of sales in new markets in the counties for the business unit profitability and growth.
Key Responsibilities:
The primary responsibility is to manage the Business commercially and operationally to maximize profitability whilst ensuring quality, performance improvement and customer service delivery.
The role is varied and includes:

Development of budgets and strategies to achieve the growth plans.
Commercial responsibility for each branch and product (in conjunction with the Managing Director).
Development of organizational arrangements, systems and processes to enable the efficient and effective deployment of resources in line with and supporting the development.
Management control and support of the individual branches and products to ensure profit margins are achieved.
Client updates and meetings to ensure compliance with delivery expectations.
Ensuring full and accurate understanding of contract pricing mechanisms
Correct and timely Billing and revenue assurance
Develop and execute strategic plans to achieve sales targets and growth plans.
Commercial responsibility for the sales (in conjunction with the Managing Director).
Create and communicate sales goals and ensure Excom are informed on the progress of those goals.
Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.
Understand industry-specific trends and landscapes.
Effectively communicate value propositions through presentations and proposals.
Report on forces that shift strategic directions of accounts and tactical budgets.
Establish sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit for existing and new products.
Maintain sales volume, product mix and selling price by keeping current with demand, changing trends, economic indicators and competition.
Drive the successful adoption of the sales and marketing automation platform - Salesforce.
Client updates and meetings to ensure compliance with delivery expectations.
Development and motivation of the sales teams, fostering a high level of co-operation with Excom and other senior managers
Analyze pipeline and lead data, deliver period reporting to the sales team providing key business insights; demand generation, pipeline forecast and trends, conversion rates, target account, market segmentation, win/loss.
Organize and implement marketing strategies in the regions for sales growth in collaboration with the Regional Operations Managers through the sales teams;
Report on key KPIs related to the lead and the opportunity waterfall in order to implement a consistent closed-loop between marketing and sales.
Coordinate preparation of sales reports/projections, weekly monthly and quarterly through the sales administrator for analyses on the progress and target achievements;
Recruit develop, coach, and train and support sales teams in conjunction with the related bodies/departments. Communicate and coordinate training of any new sales products/services to the respective teams. This includes coordinating exchange programmes/joint training for the sales teams for exchange of ideas and teamwork enhancement;
Drive product and service penetration in existing customers through the sales teams. Advice the different business unit on ways of widening the product line if need be by comparing product offerings internally and with competition;
Develop and manage accounts plans for corporate clients and liaise with the Bidding team in generating the top ten lists and the watch lists from the regions;
Create and manage a customer value plan for existing customers highlighting profile, share and value opportunities through the teams;
Participate in the development of marketing and sales strategies, making suggestions on sales/customer retention strategies, service offerings, and market analysis feedback for penetration;
Analyze potential and determine the value of existing and prospective customers to the organization. Research sources for developing prospective customers and for information to determine their potential through the teams;
Coordinate and manage required assistance on tender preparation. Ensure that the materials/proposals/quotations getting out to both prospective and potential clients are effective and in line with company policies and procedures;
Work/liaise with all departments to ensure customer satisfaction by coordinating and solving customer’s issues as they arise;
Manage and coordinate a successful implementation of annual price increase in the country; and
Develop and submit sales reports in a timely manner for management decision making. Ensure through the sales, customer care/admin teams, all sales for the regional business unit are captured in the reports by the Sales Administrator.

Competencies:

Strong leadership skills with hands-on capability and management style;
Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers;
A go-getter, enthusiastic, results oriented with excellent interpersonal, communication and social skills;
Have impeccable business negotiation skills;
A forward planner with clear focus, well-organized, detail-oriented and able to multi-task;
Have a high sense of accuracy, attention for detail and with strong analytical ability;
Business acumen, strategic thinker with ability to make sound decisions for the business;
Have good numeracy, problem analysis and reporting skills;
High moral standing with impeccable integrity; and
Ability to grow, support and develop talent.

Qualifications & Skils:

Bachelor’s Degree in business management/administration, Sales or Marketing (MBA will be an added advantage);
Professional marketing qualifications and membership to Professional Marketing Institutions i.e. CIM, MSK etc.
At least ten (10) years relevant experience, 5 of which should have been at a senior leadership level;
Knowledge of current trends in marketing management, public relations and communications;
Knowledge in market research and product placement; and
Tech savvy with good IT skills. more