Role Responsibility:

Effective Organization

Staff turnover analysis, proper allocation of staff to positions and structure.
Effective labour management including rosters and shift patterns
Management of overtime and annual leave

Supervision
Staff motivation levels

Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.

Client retention and customer services levels 

Ensuring that site meetings are held on an ongoing basis.
Conducting regular site visits to assess effectiveness of site procedure implementation, identifying training needs and procedural improvements.
Ensuring that all required formal customer meeting are scheduled, attended and recorded.
Maintenance of client relationship and ensuring client retention 

Operations Process Management – adherence to quality standard 

Ensuring that absenteeism is maintained within established norms.
Ensuring that manpower is maintained at optimum levels, to minimize unnecessary overtime.
Ensuring that only appropriately trained and PSIRA registered security personnel are utilized at all times.
Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.
Effective labour management and rostering
Liaison with regards to invoicing, accuracy of such and securing payment
Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
Participate in safety forums created by company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents on all levels
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programmes
Comply with safety policies and procedures at workplace
Distribute safety information as and when required
Wear protective clothing all the time

The Ideal Candidate:

Minimum Requirements 
Qualification

Grade 12 
Relevant Tertiary Qualification (security management would be advantageous)
PSIRA Grade A

Experience 

A minimum of 3-5 years’ general management experience 
Previous specialized industry experience recommended Minimum of 3 to 5 years’ general management experience
Proven experience in Customer relationship management

Skills and Attributes 

MS Office
Google suites
Strong management skills
Business acumen
Ability to lead, develop and performance manage a diversified team
Delivering strategy
Working with complexity
Awareness of the market environment
Dealing with changing circumstances
Acting professionally
Working with complexity
Attention to detail
Stress tolerance/work under pressure