Role Responsibility:

Effective management of the Cash Centre Operations

Manage the relationship between actual results, budgets and delegating accountability where appropriate
Initiate cost-saving model and controls (Gross Margin Management)
Direct Wages/Overtime Management
Overheads control
Cash Processing profitability
Ensuring that claims against the Company are prevented or minimized
Recommend capital expenditure in line with the authority matrix
Provide management information and measurement regarding the Cash Centre performance and improve profitability Operations Management
Have an understanding of Cash Centre policies and procedures
Comply with cash Centre operational and administrative procedures within defined guidelines
Ensure effective control of Record keeping for all applicable documents
Ensure effective management of daily reconciliationsEnsure the systems are maintained according to the
Company’s guidelines
Conduct a weekly cash check on all Floats in the Cash Centre
Effective management of the age analysis of cash processing
Authorize EFT payments to customers and banks
Ensure that all staff are aware of the policies and procedures and that it is effectively implemented and adhered to Quality Assurance of the Cash Centre
Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained.
Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code
Ensure that the general housekeeping of the branch (i.e. cleaning and maintenance)is managed daily and effectively
Effective management of Cash Centre staff within the branch

Effective Labour and Organisation

Staff turnover analysis, proper allocation of staff to positions
and structure
Set and agree on objectives and performance standards with staff
Monitor performance and provide feedback Cash Centre's organizational structure is adequately staffed through effective recruitment
Optimize resources to meet Cash Centre's operational needs
Oversight of employee records ensuring that all relevant and required documentation is on file
Assist with other relevant duties and responsibilities that management may require from time to time

Training and Development

Succession Planning and Employment Equity
Determine training needs (in line with training and HR policy) for cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed
Ensure all employees have attended the role-specific training
CMC Manager must take ownership of personal development

Leadership

Monitor and address staff motivation levels
Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s values, code of conduct and disciplinary code
Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures
Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings
Ensure record keeping of all minutes of meetings
Maintain and develop sound trade union relationships

Effective management of Customer Relationship

Maintain all SLA’s, customer relations and deficiencies
Undertake regular and consistent customer visits (as and when required) and assess service levels
Manage all Cash Centre customer queries and complaints
Completion of CMC daily reports to internal and external customers for submission
Effective management of the Risk process and Compliance within the Cash Centre
Manage and monitor loss prevention and loss reduction controls
Ensure and monitor adherence to procedures and policies with regard to risk
Ensure the adherence and correct utilization of company systems and procedures
Maintain and complete records of audits around risk for the Cash Centre

Health and Safety

Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
 Participate in safety forums created by the company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents
Follow-up on any activities assigned through safety meetings/ committee/representatives/ management
Attend safety education and refresher programmes
Comply with safety policies and procedures at the workplace
Distribute safety information as and when required

The Ideal Candidate:

A tertiary qualification in banking/financial services/general management preferred
A minimum of 3 years’ experience in general management qualification and experience in a
similar environment
Flexibility in terms of working hours will be required
Valid driver’s license