Role Responsibility:

Main Purpose of the Position

To provide an expert technical service relating to the implementation, installation and maintenance of technology contracts and projects.
Effective administration of the technology contract to ensure sound financial performance
Coordinate around the profitability of contracts with a focus on maintenance, cost effectiveness and labour.
Contract Margin Management
Billable hours

Job Cards

Coordinate with administration on the contract cost and invoice documentation with accurate information
Effective management of staff

Effective Organisation

Proper management of staff to work flow and job requirements.
Coordinate with Office around work requirements
Monitor daily tasks
Train and up-skill subordinates
Leadership

Staff motivation levels

Evaluate staff performance
Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’ code of conduct and disciplinary code.
Effective management of operations
Coordinating process flow and activities that have a direct/indirect impact on the outcome and success of a contract/project.

Coordinate and complete daily tasks with close monitoring of standards and hours of subordinates.

Client retention and customer service levels
Ensuring that all required formal customer meetings are scheduled, attended and minuted.

Maintenance of positive customer relationships

Quality Management/Ops Process management – adherence to quality standard
Conduct and oversee quality controls and inspections
Effective management of business development function

New business development

Identifying new business opportunities in the region’s sphere of operations, as well as in terms growth of business with existing customers.
Health and Safety
Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
Participate in safety forums created by the company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programs
Comply with safety policies and procedures at the workplace
Distribute safety information as and when required

The Ideal Candidate:

Qualification and Experience

Grade 12
A valid Driver's License
Formal Security Management Training advantageous
Minimum 3 years experience of Electronic Security Services Management or in a similar role is preferred
Extensive experience with regards to implementation of the following systems