What You'll Bring:


Responsible for achieving revenue quotas for large strategic, opportunity clients by hunting for new opportunities, client acquisitions, additional solution sales at enterprise or large sized clients
Develops sales strategies to grow revenue from existing and new sales opportunities.
Connects client accounts and new clients to TU’s solutions with real impact and... measurable results by developing business value analysis (e.g. ROI) and providing strategic advice.
Participates in and/or ensure quality in customer engagements with the most strategic customers and deliver increased customer satisfaction and better opportunities for TU.
Develops three year strategic view of client base detailing transformational ideas.
Owns the C-Suite relationship.
Facilitates ideation, white boarding sessions to optimize share shift opportunities.
Understands competitor awareness to maximize penetration in markets held by the competition and foster partnerships with new and existing customers.
Understands client’s financials to co-create effective strategies to identify opportunities.
Uses prolonged silences and handles objections to seller advantage.
Properly interprets verbal and physical cues to gauge customer reaction and interest.
Diagnoses when customer is unclear and ensures comprehension.
Establishes deep and effective relationships with all key clients due to credible and influential network.
Acts consistently with the organizations values and ensures that words and actions are consistent.
Understands TU workflow and value chain, understand internal client delivery processes in order to ensure C-Suite satisfaction.
Creates opportunities to provide a unique or contrarian perspective during commercial conversations.
Works with clients to understand CBI's and positions TU as a partner to jointly solve problems.
Engages with clients in a manner that makes them feel they own the solution.
Utilizes probing and questioning techniques to understand client context, client’s strategic drivers and gaps to fix problems.
Develops and implements solutions to assist clients.
Has diverse commercial and deal structuring acumen.
Develops sales tactic plans that caters for what is the action item and what are the results by when.
Reviews client industry standards, follow industry trends.
Management of pipeline opportunities to engage directly with partners and product management teams to close opportunities.
Meets or exceeds monthly and yearly Sales Revenue and Gross Profit target goals.
Maintains all customer records in Salesforce CRM database.
Develops and manages a 30 day forecast and 60-90-120 day pipeline within CRM.
Provides weekly and monthly forecasts to management.
Participates in marketing events such as seminars, trade shows, and webinar marketing events.
Conducts early customer engagement and registering of opportunities with key vendor partners early in the sales cycle to get special pricing for developing the opportunity.


Impact You'll Make:


Degree or Diploma with five to seven years of advanced consultative solution-selling experience.
Proven history of meeting/exceeding yearly quotas.
Demonstrated sales experience in selling data driven solutions.
Must have the ability to present to “C” level audience.
Focused, ambitious self-starter who exhibits attention to detail with excellent organizational skills.
Eagerness to learn complex enterprise software and hardware solutions to enable successful development of sales opportunities.
A team player capable of working within a collaborative environment and making contributions when appropriate.
Experience in structuring large business deals with knowledge of different commercial constructs and how these can be used.
Demonstrate outstanding analytical and problem solving skills, and strong management consulting skills to influence thinking or gain acceptance of multiple customer constituencies.
Good negotiation skills
Strategic Thinker
Problem Solver
Deep Industry knowledge /case studies and trend
Influential network
Hunter Skillset more

What You'll Bring:

Reporting to the Senior Director, Marketing Technology & Data, this person will work with a variety of business partners across the enterprise to support platform adoption, development and utilization, set user access and security privileges, manage data flows and communicate change.


Assist with user queries, trouble shooting and provide support in responding to any... system alerts.
Coaching the Marketing and Sales teams through solution capabilities and utilization of technology in line with the strategy and roadmap.
Help the Martech team to drive improvements to processes, people, and platforms to continually automate and optimize the marketing technology stack and drive enterprise impact from marketing technology investments.
Help develop training documentation and opportunities for existing and new platforms within the marketing technology stack.
Collaborate with the MarTech team and business partners to evaluate, assess, and introduce capabilities and platform enhancements to the marketing technology roadmap.


Impact You'll Make:

Requirements


Firsthand experience working with Software-as-a-Service marketing technology platforms, i.e. Salesforce, Eloqua, Adobe Experience Platform, Qualtrics, Medallia to provide support across the marketing technology stack.
Experience working in a matrixed global organization supporting business stakeholders with systems and processes.
Experience in developing communication plans for Training/Knowledge, to share with the wider Marketing teams and users of the Martech estate, providing a frictionless experience with technology and supporting users to be self-sufficient where needed.
Excellent analytical and problem-solving skills, using them to resolve system related incidents and expert Excel skills.
Sincere interest in marketing technology and deepening that expertise through working with Salesforce and other marketing technology platforms. more

Key Responsibilities:


Develop and execute comprehensive UAT plans and test cases for our messaging, disputes and scanning platforms.
Collaborate with product managers and developers to understand requirements and ensure test coverage and deployment validation.
Identify, document, and track defects and issues, ensuring timely resolution.
Conduct functional, regression, and performance... testing to validate system functionality.
Document detailed test reports.
Participate in requirement reviews and provide input on testability and usability.
Ensure compliance with industry standards and best practices in UAT processes.
Continuously improve UAT methodologies and tools to enhance efficiency and effectiveness.


Impact You'll Make:

Qualifications:


2 - 3 yrs Proven experience in UAT process.
BCom Information Systems/relevant qualification
Strong understanding of software development life cycle (SDLC) and testing methodologies.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in test management tools and software. Experience in JIRA is desirable more

What You'll Bring:


BA/BS in business or finance or related field
Prior professional work experience required:  5+ years
Performance of due diligence examination and or investigation on more complex cases.
Authentication of end users permissible purpose/authorized uses based on local government regulations and laws. 
Assessment of certified intended use of services and or products... requested on more complex customers.
Examination and investigation via Third Party tools and/or resources; as well as research of online resources that can be used as compensating resource equivalent to third party tools and/or resources.
Provide support to the Lead/Manager with various departmental initiatives
Support internal partners providing guidance and procedural updates specific to credentialing processes.
Document and maintain departmental processes. Provide support to the Team for QA accountability and assist the QA Team with questions or clarification on the QA process for Credentialing


We'd Love To See:


Determination, verification and authentication of applicant’s federal, state, city/municipal and other government regulatory requirements including those on international soil
Assessment and determination of applicant’s business legitimacy based on local government requirements per applicable country
Enforcement of TransUnion policies regarding credentialing and ability to make recommended amendments to the same, based on working experience
Lead multiple special handling projects


Impact You'll Make:


Analytical skill:  Ability to interpret and analyze a variety of different kinds of business information; Ability to identify, articulate, and solve complex problems based on submitting business unit needs and local governmental regulations; Ability to determine when to escalate issues
Multitasking skill:  Ability to perform multiple tasks and produce high quality completed work on consistent basis
Decision making skill: Independent judgment, and discretion to render membership approval/declination with little oversight by Supervisor/Manager. 
Psychological skill:  Ability to maintain focus, flexibility, organization and adjust to continual reprioritization without necessary direction/input from supervisor/manager; Strong attention to detail; Attentive and responsive to fast-paced turn time requirements
Interpersonal and Communication skill:  Excellent customer service skills; Strong verbal and written communication skills; Professional Interaction with internal business unit team members and/or external business officers
Technical skill:  Proficient to advanced office computer skills; Ability to navigate on the web securely and within terms of such website
Exceptional communication skills both verbal and written
Strong follow-up and teamwork skills; forward thinking and consistently takes initiative to broaden knowledge and skills
Possess & display the skill set & abilities to be identified and known as a Subject Matter Expert in the areas of Credentialing
Consulting, Credit, Client Success and Financial Service experience is a plus more

What We'll Bring

This position is responsible for maintaining the administration related to data integrity of all data submissions through the various data transmission mechanisms accommodated by the bureaus, by thoroughly reviewing and communicating failures for resolution to the data analysts responsible and reporting on the submissions that do not meet pre-determined statistical thresholds... or benchmarks if set. This will enable the team to properly monitor incoming data and that the submissions conforms to current data quality standards, legislative and service level agreements as well as relevant formats. The incumbent will perform detailed investigation as may be required to determine the root cause of each submission failure. The incumbent will communicate failure to source and provides resolution paths to the appropriate Data Analyst. In addition, this position requires the production and maintenance of specific data reports containing supplier, client, and individual and team performance statistics.

What You'll Bring

This position researches and investigates data queries and in turn provides timeous accurate solutions back to the relevant stakeholder.
Conducts monitoring of file loading and re-loading of data files that , data merging.
Keeps log of all file data loads, and files that must be resubmitted due to data quality anomalies as may be communicated to the data suppliers.
Compiles submission reports on a monthly and weekly basis to be submitted to regulatory bodies.
Testing and Onboarding of new supplier data and allocation of subscriber codes as may be required.
Participates in team and cross-functional projects where necessary.
Performs other related duties as assigned

Impact You'll Make

The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires a diploma/degree and 2 or more years’ experience in a data processing or customer service environment, preferably within the credit or financial industry.
Possesses the capacity to learn and ultimately master the business rules relating to data integrity and data processing. Should have above average knowledge of personal computers and the commonly used software applications utilized within the business unit such as Excel, sql, power point, MS Access and MS Outlook.
Must possess strong analytical, problem solving, multi-tasking, and communication skills. Candidate must be able to apply flexibility and creativity to problem resolutions and effectively communicate results to related customers. Must be able to work individually and within a group environment.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. more

What You'll Bring:

Manage incoming calls and emails for both English and French speaking banking and business customers
Translate and respond to emails, and review contracts and other documents
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by... using the right methods/tools
Meet personal/customer service team targets and call handling metrics
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep accurate records of customer interactions and process updates or dispute information on consumer files
Follow communication procedures, guidelines and policies
Take the extra mile to engage internal and external customers, always being scrupulous and thorough

Impact You'll Make:

Proven customer support experience or experience as a client service representative.
Experience in a contact-centre environment is considered an asset, but is not mandatory
Track record of over-achieving quotas
Bilingual in both English and French language, ability to read, write and translate.
Strong call handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High attention to detail and ability to meet quality standards
Comfort with technology and the ability to handle multiple systems at one time
Previous experience in a credit or financial industry is preferred but is not considered mandatory
High school diploma or equivalent (College diploma is preferred) more

What You'll Bring:
How You’ll Contribute:
Government Incentives, Grants and Subsidies
DTIC:

Responsible for timeous quarterly submissions to the DTIC for incentives with regards to job creation and all reporting related to:
Collection of salary information from payroll
Preparation of financial information related to grant submission
Calculation of grant amounts
Sourcing of required... supporting documents
Submission of claims to the DTIC within the required timeline
Advise on issues related to discretionary grants, monitor progress and ensure resolution
Monitor payments of grants and levies and communicate any needs to the HR and Finance teams

12H Grants:

Regulatory reporting requirements with regards to the 12H tax incentive for running learnership programs
Work with tax consultants to submit required documents in order to claim annual allowance for registered learnership agreements (IT180’s)
Submission of required documents to claim completion allowance upon successful completion of learnership (IT180’s)
Calculation of allowances in respect of Section 12H of the Income Tax Ac

B-BBEE

Manage Company’s B-BBEE verification process
Manage the B-BBEE scorecard across business activities and optimize opportunities for each pillar
Provide guidance and play an active advisory role to business on each pillar  
Design and Implement B-BBEE Transformation strategies to improve B-BBEE rating
Compilation of B-BBEE presentations and reports
Conduct BBBEE audits, create reports and provide recommendations on findings 
Provide inputs in the formulation of policies, practices and processes that affect B-BBEE within Company
Monitor and report B-BBEE spending against targets set up for various departments and divisions, including ensuring the accuracy of such information
Advise project managers, external stakeholders and authorization committees with regard to the interpretation of Company’s B-BBEE Policy and B-BBEE practice
Advise on the sourcing and selection of strategic B-BBEE suppliers
Provide B-BBEE training to employees and suppliers on the revised BBBEE Codes of Good Practice

Employment Equity:

Contribute to the development, alignment and implementation of the Company’s strategic transformation and EE plan
Develop and implement the company’s transformation and EE plan by analyzing the workforce, preparing a transformation plan and employment equity plan
Monitor and report progress against B-BBEE, EAP and the CEE targets
Ensure full compliance with the employment equity act and report on all discrepancies
Establish EE committee and ensure all records are maintained relating to meetings, registers, agendas and minutes.
Organise training for the EE committee.

Skills Development:

Cultivate strong business relationships within the Business functions, amongst both internal and external stakeholders with regards to Learnerships and as such ensuring that all SLAs are met and/or delivered all the time every time.
Focus on building and maintaining internal key client relationships
Providing suggestions on how to improve current processes to ensure contribution to the success of the business
Providing regular feedback and reports to Business and EXCO
Provide input into a skills development policy in line with the regulations laid down by the Skills Development Act
Ensure the development and implementation of the Workplace Skills Plan (WSP) and alignment to the employment equity plan
Capture training priorities for the organization based on its short and long-term needs
Monitor the implementation and periodically revise the Workplace Skills Plan by reviewing training committed and completed thus far
Ensure timely completion and submission of the Workplace Skills Plan and Annual Training Report
Liaise with FASSET and Services SETA around all skills development needs and requirements
Understand the Sector Skills Plan with focus on scares and critical skills planning
Ensure training committee is established and is consulted on the Annual Training Report, Pivotal Training Report, Workplace Skills Plan & Pivotal Training Plan before submitting reports to the SETA
Ensure the implementation and planning of discretionary grants take into consideration the critical and scarce skills of the SETA
Align training to the SETA Sector Skills Plan, Learnerships, career pathways, accredited national qualifications, etc
Ensure appropriate training records and minutes of meetings exist for record purposes
Attend SDF forums and SDF training

Learnerships

Ensure monthly analysis and reporting on learnership claims are processed
Ensure forecasts on quarterly grants and subsidies are collated and distributed to all relevant stakeholders

BPO Industry Reports

Compile and ensure timely submission of all quarterly reports to BPESA

Workforce Analytics:

Provides reporting and analytics to support human resources initiatives
Acts to understand existing reporting, best practices and translates those practices to a consistent and effective toolkit for the team to use

Reports include:

Monthly HR Reporting
HR Data analysis
People cost tracker
Regulatory reporting with the inclusion of Employment Equity, WSP & ATR and pivotal grants
Regulation and update of company policies
Assist in all ad hoc reporting requirements as and when required

What You’ll Bring:

Relevant diploma/degree with financial acumen and understanding
Minimum 3+ years’ experience in an HR reporting role with thorough knowledge of        B-BBE, Skills Development Act and DTIC grants and subsidies
BPO / Contact Centre experience would be advantageous
Strong Aptitude for numbers, calculations and analysis of data
Prior skills reporting with good data visualization skills with the ability to write qualitative and quantitative reports
Proficient in Microsoft Office, with advanced experience in Excel and PowerPoint with ability to create dashboards, macro’s, pivots etc.
Excellent written, verbal and presentation skills with the ability to communicate, interact and operate across all levels
Action oriented; demonstrating strong planning, organizing, prioritization and problem solving skills
A team player with good interpersonal skills
Excellent time management skills
Ability to work extended hours as and when required
Ability to work under pressure with good attention to detail and a sense of urgency
Ability to prioritize and co-ordinate a multitude of tasks
Ability to work independently, manage own time and ensure that deadlines are met with limited supervision more

What We'll Bring:

Batch Implementation Consultant (Client Support Consultant)
Working hours 3pm-11H00pm South African time including SA public holidaysworking remotely from home
“TransUnion is committed to finding innovative ways information can be used to help businesses and consumers make smarter decisions.” Chris Cartwright

What we’ll bring: Job Description Summary

A welcoming and... energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support.

What You'll Bring:
What you’ll bring: Job Description

Bachelor’s degree/Diploma (NQFL6)  or equivalent relevant work experience, preferably in the Financial Services industry
BA/Project management skills
Financial/Banking background
Leading projects for the business
Ability to coach and mentor new hires
Excellent communication and interpersonal skills
Internal and external customer facing experience
Ability to translate technical and functional requirements and collaborate with technical counterparts
Can explain technical concepts in layman's terms to a non-technical audience 
Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment
High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities
Familiarity working with data

We’d love to see:

Experience in the credit reporting, financial services or direct marketing industry is preferred.
Excellent interpersonal and communication skills 
ETL Knowledge
Salesforce experience
Attention to detail, ability to work in a fast-paced environment
Well organized
Data capturing skills 
Team player
Project management skills
Collaboration

Impact you’ll make:  Additional Job Description 

Act as a sales support administrator
Contribute to the full system lifecycle,  from customer and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers.
The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end-to-end processing solution that includes design, setup, test, delivery, and documentation. 
Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results. 
Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery
Own and facilitate quality checking for all work requirements before sending out to the customer more

What You'll Bring:
Job Description

Ensure that all TransUnion and government guidelines, procedures and policies have been followed, and track levels of accuracy  
Provides trend data to site management team
Uses quality monitoring data management system to compile and track performance at team and individual level
Delivers actionable data to various internal support groups as... needed
Coordinates and facilitates call calibration sessions with necessary colleagues Provides feedback to call center team leaders and managers
Prepares and analyzes internal and external quality reports for management staff review
Collaborates with onshore teams to discuss process efficiencies 
Executes other duties as assigned

Impact You'll Make:
Requirements

Experience in a call center or quality services environment
Effective listening and communication skills (written and verbal) with strong focus on customer service and attention to detail
Capable of working independently in a remote setting
Ability to execute on decision making responsibilities
Knowledge of Microsoft Office products, with emphasis on Excel
Analytical, summarization, conceptualization and prioritization skills in a rapidly changing setting
Understanding of credit reporting laws is a plus more

What You’ll Bring

We are looking for a minimum LLB Degree (or similar) with at least eight years post-qualification experience and a minimum of 4-5 years transactional experience in a managed services, digital, consulting, systems integration, technology-based and/or outsourcing areas in roles within fast-paced industries.
Strong commercial and legal experience within a highly regulated /... services industry.
Experience in the following areas of law is necessary:
Experienced in commercial and corporate law and good working knowledge of, IP, data privacy and other ancillary legislation.
Experience in negotiating and drafting technology-based, managed services, software licensing, outsourcing and/or consulting agreements with a good understanding of contracting/risk issues. 
Ability to handle multiple complex tasks and priorities continuously, with the agility to move between a wide range of matters and proven ability to efficiently manage a large volume of transactions independently. 
Critical strategic thinking skills, ability to rapidly assess issues and associated risk and ability to make critical decisions in a fast paced environment are essential.
Confidence and strong interpersonal skills to be able to liaise and provide support and advice to senior leadership as well within a team environment, with peers and management across all levels of the organisation.
Accomplished negotiator with an understanding of principle-based negotiation strategy and tactics including the ability to present pragmatic alternatives with proposed solutions.
Strong written, verbal and negotiating skills.
Proficient in MS Office.
This position may require travel

Impact You'll Make:
How You’ll Contribute

Provision of business-focused commercial legal services to the African operations of TransUnion Africa and its subsidiaries, as well as the wider international business as may be required from time to time;
Negotiation, reviewing and /or drafting of commercial agreements, proposals, tender documents and any other document of a legal/binding/potentially risk or cost intensive nature;
Conducting and advising on commercial negotiations;
Review and final sign off on legal matters including commercial agreements, new product development and legal related matters; and Relationship management, training and reporting. Running with adhoc projects as required more

As a Server Engineer, you will be responsible for the Implementation, Support and Security Vulnerability mitigation of server infrastructures for Africa. You will define, maintain, communicate, and implement standards consistent with established architecture and the Global Technology strategy.
What You'll Bring:
How You’ll Contribute: 

As a server Engineer you will apply the skills you bring... into the technical areas of VMware, Windows Operating Systems, VMware, SCCM, SCOM and Cloud Services com to enhance the current Technology Infrastructure.
You will provide second level support for complex issues, problems or projects.
Work with the TransUnion Global Technology team to maintain standards and assist with the improvement or these standards for critical foundation work in Cloud.
Your technical in sites will assist development teams to ensure all security vulnerabilities are resolved as stipulated in the TransUnion Policies and Procedures.
Work with the Global Technology Architecture teams to implement state of the art solutions in a Hybrid cloud structure.
Ensure systems are redundant and available as per global standards within the Hybrid model
The candidate must have experience in Desktop support (Windows 10) as that will be included in the support model (40% Time)
Network experience with switches and Firewalls
Linux experience will be an added advantage (Redhat)

What we expect: 
As Server Engineer Senior, you’ll need to manage multiple projects simultaneously, with occasionally conflicting priorities. Key responsibilities span 3 areas:
Hardware and Software Virtual Server Maintenance

Ensure Operating systems are patched as per the TransUnion Patch management process.
Management of Software versions as per the TransUnion InfoSec Policies. 
Review Server configurations and Golden Images to ensure optimal use.
Monitor and Manage weekly patch cycle to ensure a successful patch deployment.
Manage Vmware and VMware toolsets to ensure optimized efficiency

End user computing support

Support users in Rwanda
SCCM support with Image builds
Software Centre knowledge for Software deployment

Network Support

Configurations of Cisco Switches
Configuration of Firewall and the creation of Firewall rulesets
Installation of Network equipment
Procurement of network quotes from vendors
IP Address configuration

Support

Provisions moderate to complex server environments.  
Provides on-call production support activities, using the technical knowledge and capability to handle all problems that may arise.
Support during Africa Business hours and with Standby as per TransUnion Standby Roster
Proactively puts procedures in place to prevent and reduce the severity of outages.
Manage environments as per best practices and TransUnion Standards.
Oversees or performs the installation and testing of upgrades working with the systems and applications teams.
Automation of Routine Tasks and system Management activities

What you’ll bring:
As Server Engineer Senior, you should have 5+ years progressive open systems, Windows platform and Cloud experience. In addition, you should have a Bachelor’s Degree in a related technical field or similar discipline.
Technical Skills

Demonstrated expertise in the design, implementation and support of complex server infrastructures in a Virtual or Cloud Environment – Knowledge of Amazon Services (IaaS) will be an advantage.
Strong understanding of VMware and SCCM focusing on vulnerability management.
Strong understanding of server platforms in a corporate environment.
Strong understanding of SAN Storage environments and Best Practices.
Strong understanding of server security practices and tools.
In depth experience with hardware and software based server monitoring tools.
Understand Web Server technologies.
Understanding of Microsoft patching processes.
Knowledge of security scanning toolsets. 

Professional skills

Good written and verbal communications skills.
Demonstrated competency in the use of project management tools and methodologies.
Ability to manage concurrent projects to plan.
Must have experience functioning as a lead on projects.
Demonstrated ability to execute and perform timely follow-up to ensure customer satisfaction
Ability to instill quality in every aspect of the job function.
 Understand ITIL Change Management processes and preparation.
Microsoft .Net and IIS will be an advantage more

What You'll Bring
How You’ll Contribute:

As a server Engineer you will apply the skills you bring into the technical areas of VMware, Windows Operating Systems, VMware, SCCM, SCOM and Cloud Services com to enhance the current Technology Infrastructure.
You will provide second level support for complex issues, problems or projects.
Work with the TransUnion Global Technology team to maintain... standards and assist with the improvement or these standards for critical foundation work in Cloud.
Your technical in sites will assist development teams to ensure all security vulnerabilities are resolved as stipulated in the TransUnion Policies and Procedures.
Work with the Global Technology Architecture teams to implement state of the art solutions in a Hybrid cloud structure.
Ensure systems are redundant and available as per global standards within the Hybrid model
The candidate must have experience in Desktop support (Windows 10) as that will be included in the support model (40% Time)
Network experience with switches and Firewalls
Linux experience will be an added advantage (Redhat)

What We Expect
As Server Engineer Senior, you’ll need to manage multiple projects simultaneously, with occasionally conflicting priorities. Key responsibilities span 3 areas:
Hardware and Software Virtual Server Maintenance

Ensure Operating systems are patched as per the TransUnion Patch management process.
Management of Software versions as per the TransUnion InfoSec Policies.
Review Server configurations and Golden Images to ensure optimal use.
Monitor and Manage weekly patch cycle to ensure a successful patch deployment.
Manage Vmware and VMware toolsets to ensure optimized efficiency

End user computing support

Support users in Rwanda
SCCM support with Image builds
Software Centre knowledge for Software deployment

Network Support

Configurations of Cisco Switches
Configuration of Firewall and the creation of Firewall rulesets
Installation of Network equipment
Procurement of network quotes from vendors
IP Address configuration

Support

Provisions moderate to complex server environments.
Provides on-call production support activities, using the technical knowledge and capability to handle all problems that may arise.
Support during Africa Business hours and with Standby as per TransUnion Standby Roster
Proactively puts procedures in place to prevent and reduce the severity of outages.
Manage environments as per best practices and TransUnion Standards.
Oversees or performs the installation and testing of upgrades working with the systems and applications teams.
Automation of Routine Tasks and system Management activities

Impact You'll Make
What you’ll bring:

As Server Engineer Senior, you should have 5+ years progressive open systems, Windows platform and Cloud experience. In addition, you should have a Bachelor’s Degree in a related technical field or similar discipline.

Technical Skills

Demonstrated expertise in the design, implementation and support of complex server infrastructures in a Virtual or Cloud Environment – Knowledge of Amazon Services (IaaS) will be an advantage.
Strong understanding of VMware and SCCM focusing on vulnerability management.
Strong understanding of server platforms in a corporate environment.
Strong understanding of SAN Storage environments and Best Practices.
Strong understanding of server security practices and tools.
In depth experience with hardware and software based server monitoring tools.
Understand Web Server technologies.
Understanding of Microsoft patching processes.
Knowledge of security scanning toolsets. more