What You'll Bring:
Job Description

Ensure that all TransUnion and government guidelines, procedures and policies have been followed, and track levels of accuracy  
Provides trend data to site management team
Uses quality monitoring data management system to compile and track performance at team and individual level
Delivers actionable data to various internal support groups as needed
Coordinates and facilitates call calibration sessions with necessary colleagues Provides feedback to call center team leaders and managers
Prepares and analyzes internal and external quality reports for management staff review
Collaborates with onshore teams to discuss process efficiencies 
Executes other duties as assigned

Impact You'll Make:
Requirements

Experience in a call center or quality services environment
Effective listening and communication skills (written and verbal) with strong focus on customer service and attention to detail
Capable of working independently in a remote setting
Ability to execute on decision making responsibilities
Knowledge of Microsoft Office products, with emphasis on Excel
Analytical, summarization, conceptualization and prioritization skills in a rapidly changing setting
Understanding of credit reporting laws is a plus