The Regional Manager reports to Manager Distribution and is responsible for Leveraging and optimising people resources, multi channels, business, and risk controls in line with market potential to maximize business growth, retention and profitability targets for the region.

Drive service excellence in the region by planning, continuous monitoring, enforcement of SLAs, service standards and... service initiatives with the bank
Coordinate, monitor and evaluate the implementation of branch work plan /activities in line with regional work plan and support teams to attain branch targets and objectives.
Keep abreast of local market dynamics, identify changes, risks and opportunities.
Develop business and marketing strategies for the region to enable achievement of revenue, profitability, operating budget and customer satisfaction targets at both branch and individual levels.
Define the work plan for the region in line with the defined business Strategy.
Propose improvements to systems and process/information flows.
Manage operational issues in the Region and ensure provision of necessary resources for effective operational performance in line with the budget and business plan.
Drive and manage the delivery of multi channels sales and service strategy across the region to attract, grow and retain quality and efficiency.
Provide oversight over implementation of bank risk management programs across all branches within the region.
Identify and assess the risks faced by the Branch within the region and maintain an effective system of controls to minimize exposure.
Manage and monitor compliance with procedures, bank policies and guidelines throughout the assigned region (by undertaking periodic reviews of credit requests, KYC, ATM cash counts, etc.)
Relationship management with clients and potential clients to enhance acquisition, retention, and growth.
Drive and maintain high standard of customer service and satisfaction while ensuring that queries and/or complaints are handled promptly with due care.
Provide supervisory leadership to the department and lead in the implementation of the performance management and Human Resources practices of the Bank
Financial Responsibility
Responsible for the delivery of annual Regional and branch budgets more

The Anti Money Laundering Supervisor will report to the Head of Compliance. He/she will be responsible for managing and maintaining the organization’s obligations as regards the supervision and reporting of money laundering activities. The incumbent will be responsible for designing, evaluating, supporting, and influencing a culture of compliance throughout the organization, as well as assisting... in the management and execution of an efficient compliance monitoring program. They will be responsible for ensuring that Pride complies with legal regulations and effectively detects and prevents money laundering and other financial crimes.

Ensure compliance with regulatory framework put in place by local and international stakeholders.
Identify and inform Management of any changes to legislation and other regulatory requirements relating to AML/CTF and other regulatory requirements
Improve and maintain Anti Money Laundering (AML) and Counter Terrorist Financing (CTF) policies and procedures.
Implement the annual AML plan and perform the relevant quality assurance checks to ensure adherence and conduct due diligence reviews.
Develop tools to monitor, analyze, and report suspicious activity.
Address issues relating to transaction monitoring, filtering, and sanctions.
Provide oversight to the operational team, which acts as the first line monitors and investigators of suspicious activity.
Enforce the reporting obligation of the Bank in relation to AML and CTF.
Coordinate KYC and AML information requirements from key stakeholders such as correspondent banks.
Establish and continuously improve a consistent operating framework for the identification, management, monitoring and reporting of Compliance risks and issues.
Responsible for ensuring that the operating framework meets internal and statutory requirements.
Liaise with Risk Management and Internal Audit on risk related issues, as well as non-compliance with internal policies, legislation, rules and regulations.
Monitor non-compliance and escalate any issues where non-compliance is not addressed.
Develop AML guidance materials, training resources, and controls and ensure an ongoing staff training program on money laundering for staff.
Analysis of large sets of data to identify patterns and trends indicative of suspicious activities or money laundering risks.
Ensure implementation of Know Your Customer (KYC) procedures, customer identification programs, and enhanced due diligence (EDD) processes for high-risk customers more

Pride is an equal opportunity employer looking for competent and experienced individuals to fill the vacancy of Sales Executive based at Central and Upcountry Branches. This is a temporary position for an initial period of twelve (12) months and is commission based.

Achieve and maintain the following monthly targets while on probation and after confirmation:

Mobilize 5 funded accounts with... minimum balance of Ugx. 20,000/= per account per day.
Mobilize 20 loans per month with an average loan size of 1,000,000 Ugx
Lead sales team with support of Banking Operations Manager under the oversight of the Branch Manager.
Maintain close contact with customers and obtain market intelligence on the trend in customer wants and needs.
Follow-up and ensure that 90% of the accounts mobilized / opened are enrolled onto Pride digital platforms.


Prospecting new clients and cross selling products to existing clients in the assigned branch operating area.
Organizing and participating in promotional activities/events.
Sell new products and maintain quality customer service by taking part in launches, Pilot testing and various VSP activities such as pitch camps, barazas, bazars, business forums, trade shows, etc. Stock taking of assets and maintenance of an accurate fixed asset register. more

Pride is an equal opportunity employer looking for competent and experienced individuals to fill the vacancy of Sales Executive based at Central and Upcountry Branches. This is a temporary position for an initial period of twelve (12) months and is commission based.

Achieve and maintain the following monthly targets while on probation and after confirmation:

Mobilize 5 funded accounts with... minimum balance of Ugx. 20,000/= per account per day.
Mobilize 20 loans per month with an average loan size of 1,000,000 Ugx
Lead sales team with support of Banking Operations Manager under the oversight of the Branch Manager.
Maintain close contact with customers and obtain market intelligence on the trend in customer wants and needs.
Follow-up and ensure that 90% of the accounts mobilized / opened are enrolled onto Pride digital platforms.


Prospecting new clients and cross selling products to existing clients in the assigned branch operating area.
Organizing and participating in promotional activities/events.
Sell new products and maintain quality customer service by taking part in launches, Pilot testing and various VSP activities such as pitch camps, barazas, bazars, business forums, trade shows, etc. Stock taking of assets and maintenance of an accurate fixed asset register. more

The  Branch  Operations  Manager  will  report  to  the  Branch  Manager  and  will  be  based  at  any  of  Pride’s  Branches.

Responsible for  supporting  the  growth  and  achievement  of  the  branch  deposits  and  non-credit  income
Hold relevant  branch  individuals  accountable  for  the  implementation  of  effective  strategies  to  ensure  compliance  to  all  relevant  laws, ... regulations  and  internal  policies  and  procedures
Ensure 100%  compliance  to  Branch  Operations,  policies  and
Supervise cash  operations  within  the  branch  while  ensuring  that  the  highest  standard  of  customer  service  is
Monitor and  manage  the  branches’  liquidity  by  maintaining  up-to-date  liquidity  projection  reports  and  replenishing  the  branch’s
Manage the  performance  productivity  and  development  of  unit  staff  in  line  with  set  HR
Manage the  staff  productivity  and  development  of  staff  in  line  with  set  HR
Developing and  adherence  to  annual  branch more

The  People  and  Culture  Partner  will  report  to  the  Manager  People  &  Culture  Partner.

Analysis of  resource  gaps,  maintaining  of  required  head  count,  Recruitment,  Induction,  career  and  succession  planning,  Probationary,  Leave  and  exit
Monitor the  appropriate  use  of  various  types  of  employee  contracts  and  staff  resources,  of  change  initiatives,  drive ... and  deliver  People  and  Culture  initiatives  to  support  business,  work  in  partnership  with  operational  management  teams  to  identify  areas  and  opportunity  for  improvement)
Training needs  assessments,  career  conversations,  Talent
Instill performance  management  culture,  coordinate  performance  appraisals,  manage  feedback  process,  PIP
Interpret policies  and  procedures,  attend  to  employee  grievances  and  complaints,  ensure  workplace
Support other  roles  within  HR  as  need  be  including  operational  issues  g.  payroll
Facilitate the  implementation  of  planned  initiatives  and  provide  key  metrics  to  ensure  effectiveness  of more

The  Relationship  Manager  –  Agri  Business  &  Green  Finance  will  report  to  the  Manager  Agribusiness  &  Green  Finance  and  will  be  based  at  Head  office.

Develop and  maintain  profitable  relationships  with  key  agribusiness  clients  and  partnerships  and  ensure  that  services  delivered  meet  customer  and  stakeholder
Assess credit  requests,  in  line  with  the ... bank’s  credit  standards,  policies,  procedures  and  practices  and  recommend  action  to  the  credit  department  and
Implement sales  programs  as  necessary  to  grow  the  Agribusiness  portfolio  in  line  with  the  set
Carry out  sales  visits  to  existing  &  potential  Agribusiness  customers  and  identify  sales  leads  and  follow  up  to  deal
Maintain high  standard  of  customer  service  that  ensures  queries  and/or  complaints  are  handled  promptly  with  due  care
Prepare agribusiness  and  green  finance  reports  for  internal  and  external  Partners more

The  Receptionist  will  report  to  the  Administration  Supervisor.

Maintain  visitors’  registry  book  and  direct  visitors  to  the  respective  offices.
Maintain  the  reception  area  cleanly  and  tidily.
Provide  requested  information,  take  messages  or  redirect  inquiries  to  respective  offices.
Receive,  register,  sort  and  distribute  the  correspondences  as ... appropriate.
File  and  keep  up  to  date  records  of  correspondences.
Respond  to  requests  for  information  in  consultation  with  appropriate  persons  in  the  departments.
Maintain  a  consistent  stock  of  Bank  brochures,  for  all  products  and  routine  forms  for  distribution.
Maintain  a  proper  filing  system  to  enable  easy  retrieval  of  required  documents.
Ensure  security  and  confidentiality  of  documents.
Assist  in  preparing  materials  for  meetings  and  produce  records  of  proceedings  upon  management  requests.
Undertake  all  typing  work  including  reports,  minutes,  memos  and  letters  for  senior  staff  as  may  be  directed.
Receive  and  register  cards.
Sign,  stamp  and  batch  cards  according  to  the  branches more

The Customer Experience Officers reports to the Branch Operations Manager and is responsible for responding to clients’ inquiries and complaints. The incumbent will also be required to guide the clients of Pride to select the most suitable products for them and open new accounts and handle account-related issues.

Cross sells company products to clients and always enhance / protect the... reputation of the company.
Customer service data collection and analysis.
Handle customer complaints.
Generating Sales Leads.
Opening Customer accounts.
Carry out customer satisfaction surveys/market surveys. more

The  Branch  Credit  Administrator  will  report  to  the  Branch  Manager.

A Bachelor’s Degree  in  any  discipline
At least 3  years’  in  credit  administration.
Should not be  more  than  40  years  of  age.